BEST CUSTOMER SERVICE !! JAMES IS ABSOLUTELY WONDERFUL!!…read more My girlfriend and I went in casually to scope out prices on a new frame while after eating food next door. First off I wanna say I'm not the kind of person who likes to be bombarded with sales pitches and fake ness. James' humbling approach was excellent, very friendly and personal. I had no intention of buying anything during the visit, but hours later after hearing all of his knowledge on beds/frames and his patience to working with us figuring out what products are best suited for us, we purchased the frame! We will be back to purchase a new mattress from him or even sooner to check in and hear the latest story on his eccentric mother!

I met with Travis and he was a joy to work with. He helped me pick out a mattress and box spring…read moreI'm so glad I called him this morning. Thank you Travis. Carolyn West

I just purchased a mattress from Mattress Firm. We were treated well as we walked in. The staff…read morewanted to know what we wanted and helped me try many styles. We tried one, he used a sheet or paper so the oils from my hair were not transferred to the pillowcase. I sampled a few types. I found one and walked away with a mattress to be delivered tomorrow. Thank you, Sarah Winn

They are two and half weeks late for an order that was made a month in advance. Informed me of that…read morethe day before the originally scheduled delivery. Terrible customer service when attempting to address this issue asked if they could put me on hold, to which I said no because I just wanted the corporate number. Put me on hold anyway and this was supposedly the store manager Trey. My original sales associate was Andrew. Somehow completely unaware of this delivery delay. Not staying on top of the sale he made. The person to inform me of the late delivery some poor kid, who had nothing to do with my original transaction.

With all the great reviews I thought this would be a great place to call and inquire about…read morepurchasing a sectional - I called and got corrected that it was just a corner not the sectional and I was about to inquire about what sectionals were in stock and he goes yeah thanks for calling and I was like oh OK. Leading the call to offering more sectionals would have been a great way to get a sale but sounding like you wanted off the phone repelled me. I'll take my business somewhere else thank you for at least answering the phone.

This is my go-to place for great deals and price matching furniture options. Aaron greeted me with…read morea welcoming smile and was very knowledgable on his product. He is transparent and communicative. I always recommend Pflugerville Furniture to my friends who are looking to furnish their homes/apartments. From furniture to decor to mattresses, Aaron & Bryan will get you taken care of.

Update: After Andrew, the owner saw my review hours after I…read moreposted it...he called me irate. He yelled at me over the phone, told me that since I was unhappy about my delivery then he will refund me that charge ($50) and I can come pick up my mattresses myself. He hung up in my face. Later on that day I got a call from a different person that said he was bringing the mattresses. I received them almost a hour and a half after that. I'm happy with the mattresses thus far. I checked them upon arrival to ensure they were what I purchased. I was relieved that they decided to deliver the mattresses because after being yelled at by Andrew, I was afraid that I'd needed a male or even a police escort to be with me when I picked up my mattresses to ensure I wouldn't have any issues. I'm still speechless that a business owner would behave this way with a customer, a woman and a complete stranger. Completely out of line. My review stands as is. I DO NOT RECOMMEND this business. This 1 star review is based on one person's rude and unprofessional manner. I purchased July 8th three mattresses. I needed delivery on July 21st. There is a lot of mishaps between the 21st until now on both ends. Samantha helped me once and she's was great and did her best to help. I missed her messages about delivery one night and I take responsibility for that occurrence. My work day & hours and their delivery days didn't line up for a few weeks since July 21st. Not upset about that. I communicated with different people and received conflicting information once or twice but still wasn't upset. It was annoying but not a deal breaker. I even upgraded my mattress and paid an additional $200...more of my money spent with them. I never had an issue with the owner. He's a cool guy but some of his staff needs to be schooled in customer service. After all of the delivery mishaps on both sides, customer and business, a delivery time was made for Saturday August 2nd between 2-4pm. I communicated that I'd be working that day but I could leave office for a hour in a half for lunch and meet them at my apartment so they could deliver my mattresses. I also told them that I couldn't do this after 5pm as it was too close to my clock out time of 7:15 pm. I was given a window between 2-4 with a 30 minute heads up. Prefect! I called Saturday August 3rd to confirm. I was told that the delivery driver the night before had an incident and couldn't make it in to work but that there was a sub called in that would help. I was suppose to get a call back to confirm those details between 12-1 PM but I never did. 5 PM came and went and as I told them, I could no longer leave the office until 7:15. I called at 5:29 PM to check in, no answer. They called back at 5:32 and I was busy...a mishap. At this point I'm frustrated yes but not upset. I called this morning a little before 11 am to see when the next delivery window was. A guy answered and at first he told me he couldn't see any information until he was in store. He said the store wouldn't open until noon. But he asked my name and that's when things went awry. He proceed to have an attitude with me, was very nasty in tone and proceeded to say he'd contacted me multiple times for delivery. I do not know who this individual is. It sounded as if he'd received complaints from other customers and decided to have a nasty attitude with me because of it. I was never rude to anyone, I never complained up until now, I didn't have an issue until now. To the owner, please teach your employees to have manners and to check their attitudes at the door. To call and receive that type of energy from that individual was insane considering I have not shown any aggression or frustration with anyone regarding my purchase. Life happened on both ends. I thought I was contributing to a small business in my neighborhood. I did not do so thinking I would be bullied over the phone over this purchase.

Great place to buy a mattress from and amazing deals! The service was fantastic and they helped me…read moreget exactly what I wanted at a price that worked for me. They also sell adjustable bases which are a great upgrade to your everyday life!

I walked in on Tuesday in dire need of an upgraded mattress for my back and shoulder pain…read more Mattress expert Jake guided me in the right direction. I was a little scared of the price tag on the tempurpedic but once I laid on it, I was sold. With easy financing options and lightening speed delivery, I was enjoying my new mattress 2 days later. Thank you!

This is our second time buying a mattress here and this time we took more time to research and try…read moreout the different options in the store. Shoutout to our salesman Gilberto (Gil) for being patient and thorough throughout our encounter there. I liked that he wasn't pushy and gave us our space to try the different beds and discuss our budget, but also provided his honest opinions on what would work best for our needs. He also got us a good deal on our set with the sale going on as well.

I believe Jen K helped my husband and I buy a couch! I don't recall the names of the people who…read morehelped us purchase our dining room table and console, they were all on different days. Everyone who helped us was wonderful!! Deliveries went well although our couch had a rip which living spaces replaced all 4 delivery men were very nice and professional! Jen was especially sweet! Console has not yet been delivered but it's coming next month!

I came in looking for the right recliner, which also led me to get a bedroom set. I blame the…read morestaff. The young man was so friendly and so helpful as I entered the store. He also made sure to tell me that Living Spaces had a cafe. I'll get to that later. But first, it's a huge store. I like how the furniture is spaced out, no tight squeeze to get from here to there. The walkways were very spacious. Plus, this gives you a good view. Also, years ago, I bought the Nate and Jeremiah bedroom set. So I know the quality of their furniture and delivery service. I mean, they have the best delivery service, including same-day delivery--the bedroom I purchased on a Sunday at about noon. By the way, the mattress I bought was at a very good price. Well, my bedroom arrived at my place the same day at 6:00pm. The delivery guy put it together in just a few minutes. They had me look over how it was arranged in my bedroom in case I needed to have the set moved to a different area. Now the recliner wasn't in stock, so I had to wait, which I didn't mind at all. On my way to the cafe, I noticed a big play area for children. It was in a glass enclosure. It was pretty nice, with plenty of things for the little ones to do, and I'm sure I saw some of the Living Spaces staff working in that area, too. But the cafe was a lovely surprise. It's a two-story, and can be a standalone restaurant on its own outside of Living Spaces. It's nice to see Living Spaces thought of everything. I ordered the pizza, a bag of nachos, and a drink. The pizza was so good that I thought about stopping by to order the pizza again. But most of all, I want to thank you, Living Spaces, and your staff. I came to your store after a horrific car accident, barely could walk with bruised ribs, lungs, and a busted face. The doctor sent me there to purchase a recliner to heal my broken body. But your team didnt care how I looked, or the moans from pain, or how the tears seeped out. They were there to help. The young gentleman who sold me the recliner was so kind and patient with me. The young lady who sold the bedroom set and the gentleman who sold me the mattress were all so kind. The delivery guys were the best. I couldn't even talk because of the pain. Your delivery guys took charge and set up everything so beautifully. So, I like to say thank you very much!

I was recently looking for a sectional with recliners and just happened to notice Couch Potatoes…read moreFurniture. I assumed they would still have the prices that they had when they were at the old warehouse location, but I was wrong! Now that they are in a nice building in a strip center, I could not believe how high the prices were. And I was very surprised at the small inventory of reclining sectionals! All of the other places I had been to had a much bigger selection. We probably weren't there even 10 minutes. Very disappointing!

While I'm not in the market for new furniture yet, I wanted to check out the new location that just…read moreopened near me and it's pretty amazing. The staff is so friendly and informative and made me feel right at home while browsing. This is a massive showroom with sections for various kinds of furniture, from beds and mattresses to home theater and lots more. But the best part is that behind a plexiglass wall at the back of the store you can actually see the furniture being made in front of you while you shop. It's so cool they make furniture here in Austin and it's worth the trip just to see the factory at work and get a glimpse of the whole process. Looking through the showroom it was great seeing the variety of furniture available and so many different materials and textures too. Since you're right at the factory there's so much customization available and it's fun seeing all the fabric samples in different colors and types, imagining just how you'd want your finished product to look. I'm impressed with the showroom from the standpoint of high tech displays too. There's a massive screen in the home theater section that's a great place if you have a bored husband or kids, and there's even a tiny drinks cafe near the front although it was closed when I went. While I was sad to see the old location close a while back with their comical concrete couch out front with giant inflatable couch potatoes that always made me chuckle, this new location is light years ahead and a fantastic upgrade.

I must give UltiMattress five stars for their amazing customer service. I bought a mattress for my…read moreelderly mother and had an issue with it five months later. I dreaded calling them, as I thought I would probably get the run around, as I was not familiar with this company before buying my mother's bed. However, I was delighted that not only was the store manager very responsive, but he coordinated with his boss to get the situation corrected very quickly, and in a very friendly manner. After my experience, I trust UltiMattress.

Update 9/24/2019: Brian Wilson reached out to us and…read moreapologized for the situation. He contacted his supplier and addressed the issue with the supplier so other customers won't have these issues. We went back to UltiMattress after we spoke to Brian. John and Monica helped us pick out another set of replacement mattresses since the first 2 were clearly defective in craftsmanship. Replacement mattresses arrived quickly and everything is great now. Updating the review to 4 stars to reflect Brian's quick response to the situation and his team's excellent customer service! I think my experience was probably a one off. I feel truly grateful that everyone has done everything they can to over correct an issue that was not in their control. I would definitely shop here again knowing that this is an honest business that truly cares about their customers!

My experience with Star Furniture was all positive. Judy was very helpful and was diligent to…read morefollow up on my order. I am well-pleased with my new leather sectional; so much so that I bought additional pieces after the first delivery.

BLUF: The Star Furniture Store seemed to do some deceptive commerce acts that felt like they were…read moredoing a bait and switch on us. The details are below and I have pictures and text messages to back this up. On 24 Aug 2025: Star Furniture consultant (Maria P) informed us a price on a new bed frame was good for 2 weeks and that we had time to go purchase a new mattress, then when we knew the mattress delivery date we could order the bed frame to be delivered on the same day. This baited us to call back after we purchased the mattress. Sale Price: $2669 List Price: $3669 On 28 Aug 2025: We called back to purchase the bed from and were told (By consultant Angela) the was now $4787. That was $2116 more than we were quoted 4 days prior and told the price was good for 2 weeks. Sale Price: $4787 List Price: $6587 On 1 Sep 2025: We thought it was an error. So, we called back to talk with the original consultant (Maria P) a few days later. The original consultant remembers us and said she would try to get the price down but failed to do so. This seemed to be a deceptive practice in commerce. Telling us the price was good and then encouraging us to come back later to make the final purchase, and then jacking the price up. I left a very bad feeling that we were trying to be taken advantage of. So, we ended up going to a different furniture store to purchase the bed frame. This is sad because we liked a lot of items they had for sale and may have purchased more items at the location if they hadn't done the bait switch.