BED BUGS IN OUR NEW FURNITURE!!!!!! DO NOT BUY FROM HERE!!!! We bought two couch sets and a new bedroom set for our brand new house and started getting weird bites shortly after receiving our furniture. After having the exterminator out to our house 3 times they finally found the source of the bites were 4 nests of bed bugs living inside one of our :brand new" sectional from Ashley. The exterminator determined the age of the bugs well exceeded the length of the time we had the furniture therefore was delivered to our house already infested. That was the only place bed bugs were found in the entire house. DISGUSTING! After countless attempts to get resolution from the Ashley store, their customer service, and their insurance company we are left EXTREMELY DISSATISFIED. I was even hung up on by their very RUDE insurance contact names Penny Fosselman. They took absolutely no responsibility for the infestation in our furniture. They are claiming an investigation was done when they never even bothered to contact the exterminator to hear their professional opinion on where it came from. They were very rude and unwilling to help in any way. Our case was open for over 5 weeks because no one would return our calls for days/weeks at a time. We spent $6000 on furniture and were only asking for our $375 extermination bill to be paid for, which is more than a reasonable request. It got denied with no reasonable explanation We are so disgusted and disappointed with this store. Please tell everyone you know not to shop here unless they want to be eaten by bed bugs. (Which leave scars as we unfortunately found out) read more

I bought living room furniture years ago from Ashley just bought a bedroom from them. I have never had an issue with quality (my living room furniture is like new after 7 years) and I love my new bedroom furniture! The prices are good and the staff at the store in Broadview are fantastic! read more

I love shopping here @ Ashley, I've had a bad experience with VCF with them trying to sell me defective furniture and not wanting to refund me my $$ back, since then I buy @ Ashley. I recently filed a claim with the insurance for a dresser I had purchased, I was given the run around with the insurance company Ashley dealt with which takes 2 months for them to process your paper work and send someone out before they credit or fix your furniture. I had such a big issue with them, crediting me the wrong amount. I'm glad that Ashley deals with another insurance company to protect your furniture. (Which they work a lot faster!) (I purchase the protection plan because I have 3 kids)Thanks to Adel he fixed my situation and I am still a Happy Customer! I will still continue to shop with them! read more

I purchased a King size mattress SET, from this store and scheduled delivery for a Saturday 8/17. Friday we get a confirmation that the mattress set will be there tomorrow between 12-4. Early Saturday morning we get a call stating that the truck broke down and should be running no more than 30 minutes late. Fine, I can be a little patient. At 4:30 I began to call the store and inquire about the ETA of the delivery. I was put on hold more than once and promised to be called back other times. Unfortunately, I had to be the one to call back and still there was no definite response. The last time I called back, the driver himself called me on the other line and informed me that he would be to my home in 15 minutes. His time of arrival, was 6:47. Basically my whole Saturday was ruined. On top of that, when the driver arrived...he had only a portion of my mattress set, a portion. I King size mattress and 1 XL Twin- which serves as the foundation to the mattress. My patience had run thin with it being way past the time it was supposed to arrive and being put on hold. Now, my patience was gone. Mind you, I say again, I bought a King SET- top and bottom (s). So here I go again, contacting the store explaining that , no I didn't want them to put the parts they did deliver in my garage and wait for delivery of the second mattress on Sunday. Really a garage, where there are bugs and dirt and my dog. Mind you I spent approximately 30 minutes on the phone explaining the issue. Part of their response was that "we didn't charge you for a second twin" I paid 1299 for a King size SET. How did you not charge me. Says on my receipt plain as day SET. The sales lady, obviously forgot to add the second twin xl mattress and make the adjustment. They still didn't understand why I couldn't except the partial delivery. Hmmm...because I didn't want it in my dirty garage (hello warranty voided if dirty) AND I didn't want to be sleeping lopsided (because half of the mattress wouldn't have a foundation, mind you). This was an upgrade from a broken platform bed, so there was no option to use an old foundation. I told them I will refuse it and have them redeliver the WHOLE set that I paid for. Their first response was to reschedule me for a weekday. Are you kidding me? Mind you, I had to hang up call them back at least 3 times, because when asking for the manager, I'd get a voice mail. And the other few times, I got associates, not management or was put on hold for a long time. But, you want me to not go into my paid job and wait for you to deliver my product. The last time I did that, the truck broke down, you were late and only had 2 pieces of my 3 piece set. So, NO! I had to make sure they understood that next week was not an option. They delivered my whole 3 piece set that Sunday...no problem. As compensation, for some of what I had to deal with, I was promised a $100 gift card. It's been a month now...and I'm still waiting. I called three times when I did not receive that. First time I was told that they were waiting to get them from corporate. Second time I was told, we haven't received them yet, but your name is in the book for a gift card. Third time, I was told we sent it out Tuesday. That was Tuesday 9/11. Currently it's Wednesday 9/18, I still don't have my gift card. Now I'm told, If I don't get it by Friday, that I can come back in the store and pick one up. Really? We'll see how this works out. Horrible experience. read more

I purchased a sofa and loveseat from this store in May 2011. Within having the furniture for 5 months, the fabric of the cushion covers came apart at the seams. I spoke to Denise, a manager for Ashley Furniture and she offered me a credit for my purchase, at the Broadview store. My husband and I made 5 trips from the city of Chicago to the store and we were not able to find a suitable replacement that met our needs. I then spoke with Jennifer, a customer service rep at Ashley Furniture to inform her that I wanted a refund of my purchase, as my furniture is clearly defective and she basically told me that 'sometimes you just get a lemon and there is nothing we can do about it'. I asked to speak to Denise, the manager - and Denise also told me that there is nothing they can do and they will not refund my purchase, even though I am clearly in the time frame of my warranty. I told Denise that I was willing to replace my furniture with the same set - but I was concerned that the same thing would happen again to the furniture, as it is my opinion the furniture is very poorly made. Denise indicated that whatever furniture I swapped my existing set out for - would NOT come with an additional warranty So basically, Ashley Furniture does not stand behind their products. Their furniture is clearly very poor quality AND their customer service is awful. Now I am in the process of filing a small claims court case against the company and will have to spend additional money and time, attempting to get a refund. Save yourself the aggravation I have gone through and Do not shop here!! read more

Originally we thought we found a great deal. However, the experience turned into a NIGHTMARE. We were promised a delivery date and when that date came, we didn't hear from anybody and did not get any of our shipment. After being on hold (twice) for over 20 minutes with customer service, calling our sales rep (Luis) twice with no call back, we eventually cancelled our order. We will be shopping elsewhere. read more

The best customer service fromJannette and her husband. They both go the extra mile to deliver my stuff Patty also goes beyond her duties. Thanks guys!! read more

My furniture set was delivered July 1, in preparation for delivery we got rid of our couches. When our delivery arrived They brought the wrong couches and said they would come back with the right ones. No one ever showed up or called that they could not get a hold of anybody to tell us what was up. Spent my entire day at work trying to get a hold of someone finally spoke to a few people who promised they would get back to me and never did. Went into the store and was put in front of the phone and left there to again talk to another customer service agent after 20 minutes waiting. was basically told our furniture would be delivered July 7 I stated that was unacceptable, I was told I would get a call from a supervisor still have never received a call and then got a text that my delivery will be here July 8. So now I have a whole week with no Couches to sit on. Maybe I wouldn't be so upset if someone would have just called and kept us informed....still waiting for a supervisor to call. read more

Really should have read some of the reviews before purchasing furniture here! After numerous visits to different furniture stores looking for the perfect couch set,. I found it at Ashley's in Broadview, but needless to say it was an experience from hell! First I went to see the salesperson and found that he was a bit pushy but I didn't mind at the time because I was excited that I found what I was looking for. I placed the order for my leather couches and made sure that the furniture was in stock and it was so that what the salesperson told me several times. My delivery date was scheduled for Tuesday May 21st. I was to get both couches, then I get a call on Friday May 17th my love seat was on back order until May 31th. But, wouldn't be delivered until June 4th. I was fuming as I had a party at scheduled for May 25th. After speaking to customer services about the conversation I had with the salesperson that he was SURE that both couches were available for deliver at the same time she tried to calm me down by sending me a gift certificate off $100.00 when I asked and where can I redeem this she said Ashley's of course... I flipped again as with this experience I was defiantly not going to shop there again! Well after that the conversation the lead on to scheduling the delivery for May 21th. The delivery driver came in to check my house to make sure that the leather sofa would fit through doorways and he decided that he was going to bring the sofa through the back since its much bigger entrances. He asked where he should set up and he made sure I inspected it and plugged in my sofa as it's a power recliner after I signed the paper of delivery I was a bit more content because I had 1 of my sofas at home. I received a call for delivery on my love seat May 31th for delivery confirmation for June 4th. They delivered my love seat yesterday I wasn't home so my daughter accepted it. First of all it was 2 delivery man and they did a horrible job scratched my leather love seat and slashed it when taking the plastic off. and they left without setting up the love seat to see if it worked... immediately I called customer service and flipped out and let them know I was not spending $3,000+ for some punk to just scratch and slash my leather sofa. My daughter had mentioned to them that they should bring up the love seat through the back as there is more room and the ignored her. When she told them about the scratched and the 2" slash on the arm rest of the love seat... They simply said If you have a complain call customer care. So I did when I got home I called and complained they were very unprofessional and I needed someone to come out and look at the love seat and /or bring me a new one ASAP! They scheduled someone to come out this Friday to see the love seat. I will take the day off and be there to see this one through. I will keep you posted... I will be calling every day until this is settled. The WORSE experience ever Think twice before buying anything from here! Sincerely, Esmeralda Lopez read more

Buyer beware. My family ordered several pieces of furniture from this store six weeks ago. The day delivery was scheduled, we got a call that one of five pieces wasn't arriving. Ok. When they arrived they only had two pieces, and the seats and headboard for my daughters bed (not the hardware and completely unassembled). A second truck came with a few other pieces, damaged, and still no daughters bed assembled. The third shipment was scheduled the following week, we got a text that they were arriving, and then two hours later I called and had someone tell me that the missing furniture was discontinued. I know that's a lie since I had seen the storage (damaged), and my daughter had half a bed. A fourth shipment was canceled. Then a fifth shipment was scheduled the following week, but no parts to assemble my daughters bed for the fifth time. To be clear, I had to proactively and aggressively call to figure out what was going on with our purchase again and again. Nobody ever apologized except the actual sales rep we bought furniture from, and nobody could give me a straight answer or seemed to know what to do. If I called corporate they said to call the store, while the store would blame the warehouse. The manager did not call me back, and was dodgy when I finally came back to the store to cancel the missing furniture which I still have not seen refunds for. This has been a terrible experience, and what's worse the company was extremely non-apologetic and never provided actual answers. read more

Lied to me about available delivery times. Assured me couch could be delivered on said date after 4pm. Turns out the store does not designate delivery set up times at all, and whatever window they give you you're stuck with. Why lie about this? Had to reschedule for a week later to be delivered on my day off, and have nothing in my living room to sit on since my old stuff was sold the day before this was supposed to be delivered AFTER 4pm. Will never spend another dime here, and will be sure to tell everyone I know to steer clear as well. Very disappointing. read more

DONT PURCHASE FROM HERE!!! very unacceptable we purchased with our debit card sofa bed and loveseat it took a very long time and kept changing the delivery date that was being three months after doing it at full purchase and the people from this store in Broadview kept blaming warehouse when warehouse delivered the loveseat delivery time was set for 12pm and didn't come till 8pm which I took a day off and could of still made the delivery time when the warehouse guys dropped it off they blamed the Ashley furniture store...so upsetting. purchased the couches in april and was getting the sofa bed till june and it was all paid for. talked to the manager about the situation because it was unacceptable and he gave me corporate number to call them to let them know about the situation.. why would I call corporate, that isn't my job that's his job to talk to them and fix it. read more

We purchased a bed during the recent pre-black Friday sale. The store delivered the wrong bed to our house. When we called to remedy the situation they informed us that there was nothing they could do and demanded more money to send us the bed we had originally purchased. They would never return calls and would tell us that the manager was not in every time we asked to speak to someone. We called the national customer service number but they states all issues have to go through the store. Ultimately we had to threaten to report them to the better business bureau and only then did they allowed us to return the bed. (They were still never were willing to send us the bed we purchased in the first place and had paperwork to prove purchase). I will never purchase an item from Ashley Home Store again. read more

Never buying from here ever again. They were supposed to deliver my bed set on Thursday. They delivered all our furniture only problem is that the bed was defective which was not a huge deal. They said they would deliver it today. I called the store to see what time they were planning on going. Turns out it was never scheduled and I now have to wait for the 26th to get it delivered. THE 26TH! It's the 12th today. My order was placed on black Friday. No one seems to know what is going on. I'm just beyond disappointed. I still haven't received my mirror or bench either.. read more

Horrible experience and an incredible waste of my time. Hassan was my sales person. I was originally told Saturday delivery. When I went to order, he said Saturday delivery wasn't available. I told him I would order elsewhere if driver wasn't available for Sat. Suddenly, and miraculously, it was available. More time wasted, he tells me he can't take my payment, but someone else would call me back. So more waiting for a call and more wasted time. I finally get a call back and I was in a bad signal area and the woman and I got disconnected; she didn't call back. I had to call back. Then I verified Saturday delivery was set, and she "customer service" told me it can't be guaranteed. I told her Hassan said t was. Then she tells me I can pay and then they can see about it. To which I responded, "No, thanks! Because if I can't get it Sat, I will buy elsewhere and get a chair by Sat." Customer Service Fail. I asked to speak to a manager and she told me they would tell me the same thing. I told her I wanted to speak to a manager again. So she out me on hold for 10 mins and I finally hung up. #Useless read more

Terrible experience with Ashley. I went into the store to purchase a box spring and mattress. While I was there I also decided to purchase a sofa and ottoman. I made sure that the old box spring and mattress would be removed and was assured by the salesperson that it would be. My delivery date was scheduled for that Wednesday and I was so excited. I scheduled the day off of work and waited for my delivery. The drivers showed up and I was told they could NOT take the old mattress. I let them know that I made sure that they would take it when I purchased it or I would have shopped elsewhere. He pointed out a small stain - which he had to point out to me - and said he had new mattresses on the truck so he couldn't take mine. He called his manager and I called the store. The person at the store was of no help. I asked to talk to a manager and was told she was in a meeting. I explained the situation and she finally got the manager on the phone. The manager was not helpful at all. All I got was I'm sorry, we can't take it. They asked if I could call someone to remove the mattress/box spring for me. At this point the other driver was coming in with the ottoman. I let them know if they didn't take out the old mattress I was cancelling my entire order. The Ashley employees/manager didn't really seem to care. They could have done a number of things 1) come back as the last stop after the truck was empty, 2) take the mattress to the curb 3) put the plastic bag from the new mattress over the old mattress. They didn't even try to salvage the situation. I realize my furniture purchase isn't going to make or break them, but their customer service is horrendous. As a business, they have to realize that when they are taking out a mattress that someone is replacing that it probably isn't going to be a new mattress. After the drivers left with the items that were supposed to be delivered someone called to make sure the delivery went well. I let her know what happened, she said she would let the regional manager know and have him call me. I never heard from him. I'm in sales and would have tried much harder than Ashley Furniture to save a sale. I won't ever shop there and will share this story with anyone I know who is looking to purchase furniture. read more

If you call the corporate # (866) 436-3388 to complain about delivery they'll make a note. Hopefully enough complaints will result in a new change of management. ----------- The only reason I would consider giving this store 2 stars is because our sales associate TK was excellent. Unfortunately the rest of the store is too incompetent to warrant anything above a one-star rating. First, they called me the day before my first scheduled delivery to give me a 1 - 5 PM delivery window. Luckily, it was left as a voicemail because the delivery guy ended up coming at 9 AM. I was in a different part of Chicago and I wasn't going to be able to make it. I had to call the store to ask them what was going on. The dispatcher thought I was crazy but it wasn't until I spoke to someone else from the store and played the voicemail that they were willing to do anything. They told me that it was possible to deliver it on Monday so I had to take a day off to receive the bed... They brought the wrong bed parts!! So not only did I have to take off work for a bed I didn't receive, they leave the remaining parts uninstalled and left without a bed for the rest of the week. read more

Yes it's all about common courtesy and friendly service to everyone these days. No hard Salesman chasing you around and help is a hand raised away.... First time Buying from Ashley furniture an AMERICAN COMPANY. Good friendly and very informative Salesman Lorenzo. I bought a Very nice Sofa on Feb 15, 2015. I scheduled it to be delivered on Feb 25, 2015 @ about 9:00 am, The Sofa arrived on schedule. I was disappointed because the delivery guys informed me that they could not bring in the Sofa because it did not fit the through the entrance. Sad to say that these guys who represent Ashley Furniture Company did not make any effort and I mean Zero effort to remove card board from the Sofa wrapping and bring in the New Sofa! They did however managed to lean the Sofa through the entrance, Take a few pictures and return the Sofa to the warehouse. Very Lazy and time consuming delivery guys. I knew the Sofa would fit because the dimensions of the new sofa where slightly smaller than the old sofa I had. Anyway I Talked to the Salesman again who reshipped the SAME SOFA of which was delivered on March 12, 2015. I specifically requested different delivery guys. The different delivery guys, delivered the my new Sofa without a problem. As to all the negative review about the delivery guys I totally get you. -----------------@@@@ ----------If your looking for decent furniture at decent prices from an AMERICAN Company, Then I would recommend Ashley Furniture. read more

Not happy with ashley furniture return policy , i have spent thousands of dollars with them and this time i bought an accent chair and i wasn't home to receive it ao i told my son to sign for it , and when i got home i didn't like it so i called them the following day and they said they couldn't exchange it or return it. And for that reason I'm never shopping there no more, i suggest you do the same read more

Tiffany is awesome, she makes you feel like your a part of her family. The entire staff was great from the moment I walked through the front door until I left. Great job Ashley Furniture! read more

Very disappointed at the level of service I received for Ashley. My Salesman Hassan was awesome and really enjoyed my experience working with him. He was knowledgeable, patient, and friendly. Once I purchased the items things went down from there. First off, my delivery was pushed back 10 days once they discovered the tables I ordered were on back order. So my delivery was pushed back to 1/8/16. Once contacted regarding delivery for the 1/8, I informed Ashley that I have to request an elevator reservation for delivery which would be from 9am to 1pm which they agreed. I took time off work for a half day for the delivery. The day before the delivery Ashley called and stated they changed my delivery time at which time I told them I have reserved the elevator and took time off work. The lady stated that she would let the delivery drivers know and to keep my plans as is. Deliver day, I am waiting and call for an update regarding delivery and was told my delivery was in between 230pm-6pm. Not to mention that when my furniture finally arrived around 3:30pm, they just showed up without calling or giving a heads up. I was out getting food and they called stating they were outside. I immediately called the store to request a refund due to this service. The lady Candice or Cherish agreed to refund the delivery charge for the mishap not to mention I called off the rest of the day from my new job which I wasn't happy about at all. Candice or Cherish was calling me back to get my credit card info to make the refund for the delivery and that was 3 days ago and haven't heard back. So disappointed that the poor service overshadowed my excitement for receiving my new furniture. Would not recommend this brand to anyone else nor do I plan on ever buying from here again. When I paid $1200, I was paying for excellent service in addition to furniture and Ashley failed me greatly in that area. I honestly felt like my time, money, or schedule was not important or appreciated! read more

Excellent service! Our sales person was TK and he courteous and professional.

Purchased a headboard and twin bed for my 90 year old aunt who was moving to an assisted living facility. While the furniture was delivered appropriately, the bed was not attached to the headboard because the driver did not have screws. Since my aunt needed the bed the next day, I attached the bed. Needed to drill new holes because frame did not match!! When I complained to Ashley they said it was my fault I purchased wrong frame( which was the one supplied by Ashley!). They said it was all our problem. Will not be purchasing anything from Ashley again. Very poor customer service!!! read more

DON'T BUY FROM THIS STORE OR COMPANY! Their 90 days same as cash promo is a scam to get you hooked into a payment plan that never ends! Repeated attempts to contact the manager were unsuccessful after 1 call (after trying to reach him by phone for weeks). The stated balance told to you in store is different from totals given on the phone and on mailed invoices. read more

Had to stop by for the sofa sale. The young lady sales rep was very helpful. Have not received my sofa just yet but I'll write later about that experience. read more

I sent my daughter to Ashley furniture to look at some furniture for her dorm room and was absolutely horrified by her treatment. She says as soon as she walked into the store the gentleman at the counter immediately began questioning her and belittling her by asking "you know we don't sell video game here right Hun" before passively saying "I guess I'll let you into today" I was completely taken away by this what kind of company allows its workers to treat a paying customer like that? I will NEVER be shopping here again! read more

The WORST customer service I've ever experienced. The manager at this location doesn't speak one ounce of professionalism. This store does not price match, and will come up with any excuse to not discount any items. We originally bought a queen sofa sleeper, of which was a smart buy and clearly displayed on the Ashley website. Our salesperson, Carmin, honored a 10% discount and threw in a protection plan, as well. Total was $643 out the door including tax and delivery. When the couch arrived, it did not fit through our stairwell. When I called back the following day to purchase smaller love seats instead, I was told our previous discounts would not be applied because the two love seats are smart buys. (original purchase was a smart buy as well). The manager told me that her employee was not authorized to do this, although the transaction went through, the manager said she couldn't honor the same discount as before. The manager talked over me and was just rude. Her name was Sonya. Avoid this store at all costs. It's seriously worth it to spend the extra money elsewhere. Overall, horrible experience at this place. read more

My experience with this company was a complete nightmare! Save yourself the headaches and money. The salesman Lorenzo mislead me about how much of a great deal I was buying when I actually bought a cheap quality bedroom set that I paid $2,000 for. After only having the bedroom set for not even 3 months it began to creak. I purchased the protection plan for the bedroom set to only get told by the company who handles the protection plans that the creaking issue was not covered and I would have to contact the store. I called the store several times over a couple weeks span before I finally got through to someone. A technican was sent out to look at the bed and determined the creaking noise could not be fixed. I was told by the technican that I would receive a phone call within a couple days so the issue could be corrected. Instead the technican closed out the claim and I once again called Ashley's and was given the run around. I bought the bedroom set in April and didn't get anywhere with this company until November! I couldn't even get the store manager to call me back. I went through months and months of getting the run around. I ended up getting in store credit of $1,200 when I paid $2,000! Ashley's furniture do not value their customers one bit. I was told by a corporate person that they are not liable for how the sales representatives choose to represent the products they sell. Where is the integrity in this company?!? So much for Ashley's claiming to sell good products. Seriously take my advice and DO NOT waste your time and money in this place! Use my experience as a learning lesson. Zero star rating from me. read more

Our salesperson was Carmen. She must have been new because she had to get help from numerous associates. We came in knowing what we wanted, but we did have a couple of questions about "how much" the bunk beds were and "how much weight" they could hold. Everything took so much time, I thought I was purchasing a new car. Then we went to look at mattresses. She pointed out the most expensive one ($599.00 for a nine and five year old, ridiculous). After ringing up the items, she walked away for some reason. During the time she was gone, I noticed a special going on. When she came back I had to point this out to her. She did take the money off, but had I not noticed, we would have paid the full amount. After paying for everything we had to go to the front desk, so we could be detained for another 10 minutes. The printer did not work and they could not find our order. I was just about to cancel the order when it was discovered. There was another customer at the desk who had an online order they were unable to locate. We also received sheets for .99 cents. However, they were different colors. Since these girls fight over everything, I asked if we could get the same color. We were told they were already rung up, so no, she couldn't exchange them. Not worth my time or trouble. The only positive? We are in a time crunch and we were able to pick up the bunk beds today, so I guess that is worth 1 star. read more

they have the worst customer satisfaction policy !!!!!! i will never buy anything from them again!. they took 24 hours to return my call regarding some accent chairs i wanted to switch out. my delivery came before the call and i didn't know i could refuse delivery . now im stuck with chairs i hate . never again!!!! read more