After purchasing 2 previous sectionals, this 3rd sectional has the cheapest cushions! We always purchase good quality sofa's and know the difference. After complaining, they finally replaced the cushions but only brought us mid grade cushions; therefore our 3 month old cushions look VERY OLD already! read more

Ashley Store - Two cushions that are used daily already look EXTREMELY OLD because the cushion is CHEAP! - Furniture Stores Near Me - Montclair, California

I'm trying to graduate from the IKEA days, so Ashley HomeStore was my first foray into "real" furniture. I was a bit skeptical walking in as I didn't know what to expect, but knew that I'd probably have to deal with a salesperson and haggle for good pricing. Walking in, I was greeted by Lucy, who ended up being a great salesperson. She listened to what we wanted and walked us around the store giving recommendations. She told us from the start that she would "take care of us", and she did. We ended up purchasing a formal dining table with extra chairs, a family dining table, and a sofa/loveseat set at a very fair price. I went in dreading the experience, but it ended up being pretty great. In a couple hours, I was done. The furniture will be delivered and assembled on-site for me. Gone are the days of me sitting on the floor trying to figure out which screw to use for the next step. Not all the items I chose were in stock for delivery, so it'll be a couple weeks until my stuff gets delivered. That was fine with me as the place isn't ready yet anyway, but I can see this being a possible issue for others. They did offer to deliver what they had in stock for no extra fee, so that fixes that problem. I didn't take them up on that since it seemed a waste to have them make two trips when I didn't even need the furniture right away. Thanks, Lucy, for helping me out with my first real furniture purchase. read more

Ashley Store - Furniture Stores Near Me - Montclair, California

From all the furniture stores in the area, when it comes to customer needs, they are the worse. In store customer service is great, until you get to the delivery part. Their delivery department doesn't even try to work with your schedule to deliver the goods. Is either their way or the highway. I honestly don't recommend this company at all. Never going back there again. read more

Stay away from this place! Abeer (middle eastern) the associate whom luckily helped me purchase without doing the work since I wanted the sale from Black Friday happened to help me since she was the first person on the floor. She did more talking than work, very hard to understand and had to repeat myself over and over. I had to rush the order since my baby had to be babysat before my husband left for work. She took care of everything but I wanted the delivery sooner. I had no choice but to get the items delivered on the 21st , I wanted it sooner I'll keep expressing . As the items came on the 21st, we find out we are missing the rails. It turned out she forgot to add it on to the order. I tried to reach out to customer service to speak to a manager and waited until I can speak to him/ her. Seems like he/ she didn't want to talk to me since Abeer ended up calling me and hung up on me after her last "statement" of getting my rails on the 28th and "happy holidays". So due to this, my guest will have to sleep on the floor. What a good way to ruin Christmas! I will never go back to this location again! I should've found a better rep. They definitely lost a valued customer who spends more than $1k every 6 months buying furnitures for the new house. They also need a better manager (after reading through these yelp reviews) I made a mistake going to the location, the manager should be someone who I can actually talk to the customer and not through his/ her associates! Should be 0 stars !!! Btw Abeer offered me $200 gift card to pick up the part (go out my way) but when she called me back leaving me a message (when she rudely hung up on me) said "I will send $100". ?!?! So I picked up the rails on the 23rd since "I " had to follow up because no one called me. "I had" to build it myself and stumbled upon the wrong size railing. Omfg !!! Really? I'm very pissed at this point! Will stop by the store and talk to them in person. Yes! At Christmas Eve read more

Ashley Store - This is all I got ?!! Missing rails due to poor and lack of detail associate !!! - Furniture Stores Near Me - Montclair, California

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Ashley's, TRAIN YOUR MANAGER BETTER! NEVER even bother visiting this place. I wouldn't have left this review if it wasn't for the manager - (Short black haired mid-aged guy) He was being racist, rude and kept cutting us off. He kept trying to walk away and said he doesn't want to deal with us. Our order NEVER came and they kept ignoring us. We had to BEG for refund and assistance. Why does a customer have to beg for a refund for the order that was never delivered? The manager of this location does not want to help you at ALL. Very rude and ignored us. Did not bother to even help us at all. GO TO OTHER LOCATION! Don't come to this one! read more

My son and I went to the store on 12/21 and it was warmly greeted by Remedios Aring their sales representative. She showed us many couches after we explained what we were looking for. She was very knowledgeable and helpful. Definitely should look for her when you go there and you won't be disappointed! The couch was delivered and setup timely today! We are a happy customer! read more

Was contact by Ashley's furniture after this review, however it's just more empty promises. "Sir, we are so sorry, I totally understand your frustration, we will do XYZ to resolved this, blah blah blah!" Yet weeks later, still the same old defective couch. No communication, more empty promises. read more

I only give it one star because for the most part everyone working there is great but on memorial weekend 2 years ago they were running a promotion for a gas card if you purchased furniture and me along with my dad purchased new furniture. Both being Marines thought it was a great deal for them to honor Memorial Day with a sale and fuel card incentive but here we are 2 years later and never received any fuel card that we were promised. This company are not honest and fail when it comes to following through with their word even though I have made multiple attempts to get this fixed. Luckily all my veteran friends have joined me in not shopping there anymore. read more

Very disappointed, advertising is totally misleading and it took an hour to get the truth. Also rude employees. I've been here several times before, but after today, I'm done. read more

Customer service aly and Luna are horrible. No one listens and they talk over you. General manager is unprofessional as well. Even if someone is wrong there, they all have each other's back and make us the criminal. They rip you off, don't wanna give you your money back even with proof from the bank. They look for any excuses and blame everything on corporate. Once again the general manager should be demoted because he does not have the attitude of a manager and Luna and aly should be fired. read more

A wonderful experience purchasing a bed through saleswomen Roni. Her knowledge of the products was great and she stood back enough to let us make our own decision. You can't beat her awesome personality. Thanks Roni. We'll be back to see you. Brian and Kathy read more

I had a not so pleasant experience with an overly pushy representative that completely walked away when she realized I was not going to purchase. This pushy representative also proceeded to tell me not to purchase through Ashley online saying that 'online has horrible customer service' and 'they don't allow you to use Ashley credit card'. I have had two great experiences with purchasing through Ashley online and both times I was able to use my Ashley card. I found it funny how she was trash talking Ashley online but the real joke was her unprofessionalism. read more

5 stars for our shopping experience, 4.9 out of those stars are because of our sales lady Gyselle. She is absolutely the perfect blend of helpfulness and not pushy. I hope the management team at Ashley furniture appreciates the gem of an employee they have. The other 0.1 star is because the store is nice and clean, and does not have a bunch of broken display models like we have seen at other places. We look forward to our purchase. read more

Ashley home store is an organization full of ineptitude, laziness, and passing of the buck. I can honestly say that this is one of the worst experiences I have had with any business, ever. My wife and I bought a 14 piece furniture set from Ashley. The only things that showed up correctly out of the 14 pieces that were two sofas. The two lamps we ordered showed up completely shattered and unusable, when we asked them to be replaced the woman on the phone was extremely rude to us. And said they could be replaced in a month. The three tables we ordered showed up with white stains all over the wood, and nick marks on the legs. When our tables showed up we rejected them because of the white stains. Then Ashley re-shipped the tables 3 days later, again white stains. Then Ashley sent a technician to see if the white stains could be fixed. The technician was extremely rude and and said that he could not fix it. Bottom line: NEVER shop here! read more

ZERO STARS!!! SERIOUS BUYERS: FULL REVIEW IS UNDER THE IMAGES I SHARED SINCE IT WAS WAAAAY OVER THE LIMIT but it is WORTH THE READ coming from an Ashley's customer to another and/or any POSSIBLE future Ashley's furniture customers. I tried to make it into parts but would only let me edit my review so once again: !‼!!FULL REVIEW IS INCLUDED IN PICTURES‼!!! I numbered them as they might be in mixed order!(10 parts total) ASHLEY'S IS A SCAM!! DO NOT PURCHASE FROM HERE IT IS NOT WORTH YOUR TIME AND MONEY TRY OUT ANOTHER FURNITURE STORE! To those 5 STAR RATINGS that read great about customer treatment: OF COURSE they're going to treat everyone great because they are trying to make money from you!! And to the other great 4/5 star reviews: so genuinely happy that you guys were probably the lucky ones that didn't have to deal with any, if not MANY, issues. Went in about 3 months ago with my boyfriend to purchase a full bedroom set minus the mirror for the dresser and one nightstand from the two. A MISTAKE ON OUR PART. Some images are included as to us remembering to only take those as Ashley's requested them to see if we really would need to be eligible for even exchange so they can submit the request even though the technician had told them for us and we were really only calling for the appointment date. Everything goes smoothly of course before and during the purchase, once again because money$$$ speaks volumes in there! But AFTER?? Our stuff gets delivered, we're excited to get our NEW furniture (supposed to be new right?? But just KEEP reading). Furniture gets here, wow bed and mattress are great! Nightstand, chest and dresser LOOK great BUT nightstand was literally screwed in with a screw facing opposite as to when I tried to open it it wouldn't until I had my bf help me open it and we had seen the screw (facing us) screwed into the drawer and body itself and even the delivery person was surprised (IT TOOK MAN POWER to open a SUPPOSEDLY new & SUPPOSEDLY "inspected before delivery" purchase), now onto the dresser: the ONE drawer was malfunctioning and would get stuck EVERY time when opening a hidden compartment drawer inside of a drawer itself so that was an issue, onto the chest: mostly EVERY drawer was very flimsy and loose and we just didn't wanna deal with it so we had to wait for ANOTHER set appointment date that wasn't till A MONTH later for a technician to come and inspect it, the day comes, he inspects it, not sure if we had to set ANOTHER date FOR the "even exchange" or if it was just to inspect this one specific time (because let me tell you there were quite a few times we had to and STILL ARE going through this MONTHS later) but if it was just to inspect it we had to make ANOTHER appointment for another waiting period of a week and a half I think. UPDATE 7/22/21: no luck, officially stuck with this " furniture store's " broken furniture and furniture replacements that are also broken *Don't forget to read all 10 parts of review for a REAL take on how Ashley's Furniture is.* read more

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Great customer service. John was very attentive and helped us out choose our furniture.

Don't buy the warranty on anything once you have a problem with the products you buy the warranty company will make many excuses for not fix it I won't buy anything here no more and I will shop in big department stores where something happens that even bring new furniture once you have insurance with them Ashley warranty provider just took free money from me read more

We purchased a bedroom set for my daughter and we also got a mattress once we got it, it was so thin I was told by the delivery guy that it will expand. Three days went by and it barely expanded it's so much thinner than it looked instore. So I called customer service and was on hold for 40 minutes and then they hang up on me. So I called the sales person that helped us and she told me due to Covid they have no refunds on items already delivered. So no return policy! They never said that when I purchased the bedroom set. Now I'm stuck with a mattress I'll never use. I will never purchase anything from Ashely furniture ever again. Worst experience ever don't shop there! read more

They should sell coffins! Place has bad Juju and the layout is very confusing. If you want a (insert item here), you have to go through their entire congested maze of a store and thoughtless after thoughtless gaudy 90's designs. Sorry guys, but you need to step it up with the quality. You can smell the desperation radiating from the sales reps....sad. read more

We stopped in to Ashley to purchase a sectional for our living room. Abeer, the most wonderful, beautiful, friendly salesperson took excellent care of us. She was great and we searched the whole store for a super comfy extra large rocking chair and she was so helpful. We got a great price and it's so lovely to see that people still enjoy their job. Abeer certainly does! Next time you need some furniture, go see Abeer. read more

Fiancé and I bought a bedroom set , the quality is crap. The bed is structurally made wrong. The customer service here is the worst we have ever had. They refuse to to help us find a solution. The store manager was completely rude. WARNING do not buy any of this poorly fabricated furniture. We have gotten nothing but the run around. Currently sleeping on the floor after spending over a thousand dollars. The worst is they really don't care if you are not satisfied. read more

DO NOT BUY FROM HERE!!! Worst customer service ever!!! It's a bit ling, but worth the read so you know what you're in for when buying from here! False promises, awful management (Manager Sean), and customer service reps that do not give a damn (Luna). I went in the store looking for a sectional- was lucky to have found one we like. Unfortunately- I was told that the couch is in back order and will not be available until mid-Dec. The store manager Sean offered a Third Party delivery option to allow my furniture to arrive within 2 days. It was mentioned that I will be paying ADDITIONAL delivery fees for this request which I agreed to. My furniture never arrived, and I finally contacted the 3rd party vendor and he advised that my pieces are not in stock and I will not be getting anything. I called the store immediately for help, but Sean was too busy, was promised a call back- but NOTHING! I finally called the store again and spoke to Luna, a customer service rep. She advised that not all the pieces are complete so I will need to wait again until mid Jan 2022. Also, this will be considered regular delivery with the Ashley store, BUT she gave a higher delivery fee than what was originally mentioned to me. I would pay more for a standard deliver compared to an expedited delivery- how does this make sense?? I asked for an explanation and she said "it'll just the way it's showing up on the computer". I asked for information regarding canceling my order, and instead of asking if there is anything that can be done to keep the order, she was snobby and just said it would not be any different if I go to another store since they are pulling orders from the same warehouse. It seemed as if she did not care about losing business or keeping good relationships with customers. Obviously my intent to cancel is not about the availability of my order- it's all about customer service. Being the manager, Sean does not represent himself well, didn't care enough to call back a customer with concerns.... So it's no wonder why customer service is so poor. Poor management leads to poor outcome. They just care about sales, and not the customers on the other end. Once you pay, you are on your own if you have issues that come up. What a disappointment! Please do not come here! There are other locations ( West Covina, Yorba Linda, Colton, etc) which I'm sure will have better staff to help when needed! Awful, awful customer service! You do not matter! read more

The staff at Ashley's Furniture are crooks. When I arrived they advertised that everything in the store is 50% off if you pay cash. Then I go to buy a dresser I originally found on their website and it was priced at $700 in store (online it's $249). They did price match when asked but when I also asked about them accepting a $50 gift card I had for the store the staff said "yeah we can use it!" But after I got them to price match the online price they went back on what they said and complained that I was already getting too big a discount. Then they advertised free shipping through FedEx but when you try to actually choose it they made a big deal that their furniture will most likely arrive broken. With the free shipping it also doesn't come with assembly (understandably). I legit looked the manager dead in the eye and asked "you guys don't pack the furniture in foam?" He responded saying "sometime we just use cardboard, so stuff sometimes arrive broken". Then he said if don't purchase the paid shipping and assembly if something does arrive broken they won't replace it or pick it up. The staff here are MEGA crooks. Go somewhere else! read more

Really giving them a Zero. Purchased a queen sofa and loveseat on Labor Day purchased a Protection plan for each piece $135 each. Called the next day and talked to the salesperson MIA and canceled the plan. This plan was never canceled by them. I have talked multiple times with them about this. Talked to there customer service. The representative said I had only thirty days to cancel the Plan and couldn't do anything for me. When I said I canceled the next day I was called a liar. This is the Ashley store at Spring Meadow Holland Ohio. Stay away from there. read more

Incompetent delivery/dispatch system - I ordered a bedroom set months ago knowing long lead times for furniture. About a month ago, the furniture was available for delivery, but I postponed because the room wasn't done yet. They then emailed me every other day reminding me to schedule delivery if I wanted. Two weeks ago, I finally clicked on one of the reminders and scheduled delivery for today. Yesterday, I received an email and a call reminding me of the delivery window. This morning at 8:10am, I received a text saying they were 30 minutes out. After 4 hours, I called support for a status - the rep said it would take 20 minutes to hear back from dispatch. 3 hours after that, I called support again. This rep finally did get ahold of dispatch who said that *I* changed the delivery date?! They were looking at their original delivery date in the system instead of today's delivery which they had confirmed multiple times including a message saying they were on the way!!! The rep kept telling me that I rescheduled the delivery so I got fed up and canceled the order. Yesterday's confirmation: From: Ashley Customer Care Sent: Monday, September 13, 2021 1:19 PM Subject: Delivery Time Frame I hope all is well, unfortunately we were unable to get ahold of you by phone, so this email is to let you know the time frame of your delivery for tomorrow 9/14. Your time frame is between 8am and 12pm. If you have any questions or concerns please call back at [number]. Thank You, Ashley Furniture This morning's text message: "This [sic] a notification from Ashley Homestore for [omitted] - your delivery will approximately reach you in 30 minutes at [address]" What a failure. Now I need to find a bedroom set from a competent store. read more

Do not buy anything from Here if I have stopped one person good they will not help to exchange anything you purchase despite consumer protection they do not know customer service Jorge the store manager is the worst no integrity absolutely no costumer service skills corporate needs to do a secret shopper with a complaint on a purchase and see how he responds he should not be in a customer service position read more

Worst customer service experience after buying thousands of dollar of furniture from Ashley recently. They invite you with promotional certificate flyer that I got in the mail and then once I got to the store they are like it's not valid on any items with any promotion. So basically they told me to use it on our ridiculously priced regular items which are marked up 3-4 times and think I am stupid enough to fall for that. So disappointed the sales rep was very rude, wasted my time and even asked for store manager. Shawn Singh, the store manager was even worse! He was of no help at all, provided very bad explanation regarding how to use the promotional certificate and was terrible at customer service. Stay away from this store unless you want to be ripped off with low quality high priced items and get bad service. :((( Don't buy anything here. You are better off going at another store where they provide you good value and better service! read more

Horrible experience. I would not recommend purchasing from this store and the sales representative name Michael. The salesman named Michael measured our box spring and mattress because we informed him that we did not want the bed to be high like our current one. He informed us to reject it if it sits high. When the bed was being delivered the people installing messed up the headboard so they had to come back and reschedule. They told us they were leaving the box springs and mattress on the floor and not putting the base together since they had to replace the headboard. With doing this we could not see how high the bed was until a week later when everything was complete. We contacted the store and customer service saying that we wanted to exchange the box springs to a 5inch instead of 9 inch because it was too high. They submitted a case said they would call us in 72 hours and never contacted us. We had to keep following up. The store refused to help and customer service would not help. We spent over 14,000 in furniture and all they did was put the blame on each other. Then the store had the audacity to say they will work with us and give us a discount on purchasing the shorter box spring. We continued to reach out to the sales representative when all this was going on and he just stopped responding after he was going to supposedly speak with his manager. A complete waste of our time. Not to even mention that the people who delivered the furniture completely damaged our walls and paint while delivering and Ashleys's response was send over pictures which we provided. Then they informed us that it is the delivery guys responsibility since they use 3rd party vendors. This store and company are a complete joke. I am definitely filing a complaint with the better business bureau. read more

Felt like I was buying a used car. Remy followed us the entire time, I specifically said I wanted to look at all the couches, and I'd come find him. We were talked into financing a bed and couch instead of getting the $500 couch my wife first liked. Now the couch is on back order for a month longer then the 3 weeks we were originally told. The financing was incredibly confusing and took hours we didn't really know it was gonna be so much work and trouble they "readjusted" the prices of stuff just to make it work with our credit that we didn't even really want to get into. I'd cancel it but it's "financed" so I am SOL. I am beyond disappointed. read more

I wish I could give zero! Worst quality furniture EVER! Worst warranty EVER! Take your money anywhere else except here!!

I wish I had read reviews prior to my visit to​ this store. What other people said about their poor customer service is true. If you want to get an unexpected credit card and sarcastic text messages from your salesperson, this place is for you. I went to this store to look for furniture for my new apartment last week. I stopped by the store ​two times. The salesperson I met was F, who greeted me at the door, trying​ to know me and my needs. I spent one hour or so to look around and tried the sofa and mattress. To avoid shopping with impulse, I usually took pictures and pondered which sets I should buy outside the store. I told F about it, he was okay with that. Compared to other salespersons at the store, F's attitude was nice and seemed to be sincere. I am aware that salespersons make commissions​, so I thought why not F? Three days later, after I decided what I want, I visited the store again. I spent an hour to choose​ every item in the living room package, and before I negotiate the price, I wanted to make sure if they have installment options. So I asked if there is any financing available. F pointed at a machine, and said:​ "You can apply there." Apply for WHAT? He did not mention it. I thought it was like what you do in auto dealers: Type your info and run some soft credit check for installments. Little did I know, after I finished the ​application, I got a receipt stating "Congratulations! You are a Synchrony Bank credit card holder!" I ended up applying for their store credit card!!! Who the hell needs​ that credit card?! My credit score dropped from 791 to 722 thanks to that dang credit card. It's akin to ​fraud to me. F clearly knew I am a foreigner and did not explain explicitly. I did not hear any single word of "credit card" at all. After that stupid credit card application, F approached and told me I can get a better discount with that credit card. It was 30 minutes before the store closed, and he just wanted to go home, so he asked me to come back again this week. Pretty​ funny, obviously he did not want to do the business. And coming back? Oh, thanks but no thanks. I did not show up at the store but I did kindly text him that I was not going there at 5:30 pm yesterday, in case he wondered. And guess what? I received his very sarcastic messages at 9:30 pm, saying I wasted his 7 hours. I swear I only spent no more than 3 hours in total for the two visits. Is that even professional? It is definitely NOT PROFESSIONAL for a salesperson to text like that from my experience in the ​U.S. and overseas. Granted, I did not decide quickly enough, but he can't blame me on the time spent on choosing. Large furniture, after all, is not something I would buy every year. Waiting for ​​decision making was also part of his job! According to his messages, he is proud of his customer service in the field of sales for 10 years. I partially agree he was relatively nice among his colleagues. I would have made the deal if F did not screw up on the credit card application, and if he could have been more honest and not trying to fool foreigners. I cherish my established credit scores just as much as anyone does. And I certainly do not want to receive ironic messages at night, showing me how he cannot recognize why he lost a customer. This store has already lost my trust. I will never buy any piece of furniture there. read more

Ashley home store is highly over priced and the sales people are sharks. Stay away. I found better customer service and products at Living Spaces. read more

If I could give them zero stars, I would. We had a horrible experience purchasing a sectional from this store. Our sales person, Sebastian Rios, has poor customer services skills and all he wants is his commission. He was good when we went in to purchase the sectional. We came home and realized that it was not going to fit. We went back the next day to change it for a smaller one. He had customer service help me and he completely disappeared. His commission was secure with me so he went in search of more people to make money from. He said that we didn't have to exchange the ottoman because it was the same color. I trustee him because he was the sale person and the expert. It took about a week and half for the sectional to be deliver and three more days for the ottoman. The ottoman came wrap in a box, when it was delivered so I received the delivery. To my surprise it was a completely different color. I called him right away his respond was for me to drive to Norco to the warehouse to exchange it. First, it was not my fault he sent the wrong color. Second, it was his mistake and therefore he need to fix it. He said that he was going to talk to his manager and to get it issue fix. Two days went by and no answers. He completely ghosted me. I tried calling the customer service number in Montclair and it went to the main customer service line. The customer service person tried to help me she left several message for him and the manager. They never answered. Finally, one time I called it went to Montclair customer service. They asked him what happened and he completely lied. He told the customer service rep. That I had chosen the unmatch ottoman for my sectional. Really ?? I finally drove to the store and went straight to the manager. I told him what happened and he sent me a new ottoman that matched my sectional. I don't understand why Sebastian couldn't have done that from the begging. He is a horrible sales person with no customer service skills. All he wants is to make money from people. read more

Ashley Store - Not the same color! - Furniture Stores Near Me - Montclair, California

I have tried for a month to get someone to answer the phone at this store and they just do not answer! Poor customer service. I did order online and realized a month later that when you order online it does not ship from there local warehouse. My order says it's coming from the East coast and arriving in 2154???? I called the main customer service and they tell me it's a glitch in the system. I will get a delivery in June. The stores says it's in stock and should be delivered in a week??? Also received 2 Night stands, we are not happy with. The store says if you don't like something it's easily returned, now they are C telling me I have to schedule with a delivery company and pay for the return???? I paid for the delivery too! read more

I'd give it a zero if I could . There furniture is over priced and the Craftsman's ship is terrible . I had to get my table fixed twice then finally replaced completely. Their warranty is expensive and a big hassle to get a replacement. You pay and they don't really want to keep you happy . Once they get your money you're on your own . Don't but from them . You're better off at Costco or Sam's read more

Save yourself the aggravation and go literally anywhere else. The furniture is always damaged and customer service is a nightmare. The people working there including "technicians" have no idea what they are doing and care even less. 2 months and still can't get these damn chairs. They were put together upside down, continued to break , no "technician" could figure out why. Now I have one actual chair and one upside-down monstrosity. I wish I could say that was the only issue but unfortunately not. Going through the process for them to actually make things right takes months and makes absolutely no sense. We had to call the bank and put a stop payment on the stained headboard before they actually replaced it. I could go on but I will leave it there.. you have been warned. read more

Ashley Store - One correct chair they finally (after 2 months) replaced alongside 1 upside down monstrosity. Going on 3 months now - Furniture Stores Near Me - Montclair, California

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Horrible customer service ... don't shop here . The young lady Jasmine is very disrespectful. Sorry I cannot give negative star

Poor customer service Bought a king mattress over $1,000. Depressions started showing up months after purchase. We've had technicians come out 4 times each saying something different. 6 months ago it was 1.375 in depression and 1 month ago it was 0.75 in depression... how is that possible? Talked to the store and after a 1.5 years of back and forth the lady I spoke with today asked if a Sealy technician has looked at it since their technicians aren't trained on Sealy mattresses. Why did it take them 1.5 years to tell me to call Sealy instead of their own customer service line? They have no empathy when speaking with me as well. Seems like all they want is a sale and care very little after someone has made the purchase. Spent 30 min today on hold with their customer service line before being connected. The lady had no empathy or resolution other than scheduling another technician visit. From 10am-10:45am I called the store several times and it kept saying they were closed when it was during their open hours. Lady I finally spoke with let me know they are short staffed... Never purchasing through them again. read more

I just purchased a sofa recliner I am very happy Is super comfortable real leather it took 2 weeks to get it but when it was delivered the stuff was very friendly and careful to set it up I look forward to purchase some more furniture from Ashley furniture store. read more

Ashley Store - Furniture Stores Near Me - Montclair, California

Very very bad customer services , they are not caring about customer at all. I bought some items (king bed , 2 rugs)and NO One from sales told me that no Refund or exchange and I signed the paper once items delivered we found 1 rug not matching the furniture and I went to exchange it but they refused and said you signed the paper that no Refund or return for accessories and I told them I will exchange and pay the difference and they refused They are very tough and rude , I spoke to store manager and he said the same Don't buy from there and read what you sign for as I didn't read it and they didn't inform me at the time of purchase read more