We ordered a coffee table and were told by our salesperson it would take three weeks to receive it. Instead, it took 4 months for it to be delivered. Unfortunately, after waiting so long to receive it, the coffee table was delivered used and broken. We were told during the delivery that we would need to report any problems within 72 hours. We called the number that was given to us and reported that the table was damaged within the hour it was delivered. After waiting four months to receive the table, we were completely frustrated in dealing with Ashley Furniture and asked to return the table for a refund. They said it would take 72 hours for the company to make a decision about the return. After waiting a week and having to call several employees, we were told that we would not be able to return the table and receive a refund because Ashley Furniture does not have a return policy. We will never shop at Ashley Furniture again. read more

To continue with the completely fraud furniture protection plan. I got BBB involved and the company kept lying to them and saying they would contact me and never did. read more

Kimberly was very helpful. Found what we were looking for. She was very friendly And gave us a good deal.

I ordered a sectional from Ashley Furniture in Henderson on 6/27/22. The order was supposed to be delivered in 6 weeks but wasn't delivered until almost 9 weeks (after multiple calls). My husband accepted the delivery but the sectional we received was entirely entirely different than the one we ordered in store. My husband works till late in the evening and I am busy with school. Calling them doesn't help as you are placed on hold for hours. My husband also didn't want to wait another 8 weeks but I was not happy because it was not what I wanted nor ordered. We finally went there in person to talk to them (it's been a week) to tell them that these are different couches and they told me that their policy is 3 days and only for damage/defective items. The item was neither damaged nor defective but we received something other than what we ordered. The 3 day window was in the fine print but we didn't read that nor did anyone accuse us verbally of a 3 day window. We talked to the office manager Alicia and the store manager Sabrina but they said they can't do anything. Initially, they kept insisting that the incorrect sectional was, in fact, what we had ordered in the first place. Then they agreed the wrong sectional was sent to us. After they noticed the three day window was up, they kept referring to that. I am making payments for something I did not order and I am stuck with it. As we were about to leave, the office manager Alicia and store manager Sabrina started laughing loudly at something. Could've been anything, but obviously I didn't find anything amusing in our interaction. I am just angry because I am spending my hard earned money on this couch every month but its not even what I wanted. They said we can try calling corporate but we know nothing will happen. This was the Mall ring circle location near Galleria mall. Just wanted to vent and let everyone know about it. I will never shop from there as they are not honorable. It was a bait and switch. I am attaching the pictures in store and the one on their tablet that they showed us versus what they gave us. The quality and design are subpar to the one we liked. Be careful of where you spend your money and just because it's a big name-brand store doesn't mean they are honorable with keeping their word. I just wanted to spread the word. read more

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Nice furniture and staged really nice in the store. The sales person Michael can sell a mattress to anyone! He knows his stuff and is super helpful! read more

We got s great deal on a beautiful couch and live seat ! Julia and Red are the best ! We highly recommend Ashley near the Galleria! read more

Ashley Store - Furniture Stores Near Me - Henderson, Nevada

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Terrible Terrible, my wife and I go into the store to purchase a kitchen table, at first we could get no ones attention to help us, finally after 20mins we get a man who has been drinking, I mean he smelled straight like alcohol every breathe was a bottle smell, then he didn't really know jack squat about anything, then I asked why were people picking up items out the side of the building he said oh that's nothing people were picking up deliveries. Then when I asked if I could pick up the item myself he said no you can't you gotta go pick it up from the warehouse I said well why not from here, he said you have to purchase the In home delivery for $69.99 I said I don't need that I can pick it up, he said but you have to put it together I said I'm not worried about that I can do it myself. And on and on and on he went. At this point I was done! Walked out The next day I call their number to the local store to be transferred to some BS call center and get hung up on like three times and then called back transferred again and again, finally some young girl gets on the phone and is able to answer one simple question and even then she didn't seem sure about that either- ridiculous I would just stay away from this place they need to rebuild their cast from zero- pretty pathetic service. read more

I posted this review because everyone's going to have their own experience. There seems to be a lot of negative reviews about service or delivery time. My experience with this Ashley store was great. They did let us know that it's going to be a few weeks maybe even months for delivery time. We were just in the middle of a pandemic. There's a lot of items on back order. People will just have to except that & be patient. As far as the service goes. The service we received was excellent. Katherine was our rep. We had to go back and make an adjustment on our order. And we were taken care of very well. We will definitely be back to purchase bedroom furniture here. read more

Wonderful experience at this Ashley Furniture! Buying from this place you know you are buying quality , that's no doubt . The sales guy Jason was amazing and worked with us to get us the set we wanted at the price we could afford . The manager John also great! They made us feel at home and helped us tremendously. Thank you so much and keep the great work , we appreciate it! read more

I want to share a story on a beautiful Sunday. I took my family to Walker Furniture Store and I saw a Couch I like, I ask the Sales Rep to see if they can knock off a price on the Couch I saw with electric recliner, they said NO, WE ARE A ONE PRICE STORE, I ask them are you sure, if I pay cash? The Answer again NO! I said fair enough, and I told the salesman to give me a out to door# on the couch I like, the response from the salesman yes, holy Crap they said yes . I ask for the manager to see if he will come down on the price, Sales Rep went to get his Sales Manager, and the manager came to us and told me that we are Car Max? So they are selling used couches ! I told them both see ya!!! I took my family to Ashley Furniture and came upon a guy name Jason Aganon, the Sales man was very happy and very polite to me and my family at the start. I showed Jason Aganon the paperwork I got from "WALKER USED FURNITURE STORE"(CarMax) . So Jason took a look at the paperwork and guide my family to the same couch we look at Walkers furniture. He told us that it's manual recliner and the price was more then Walkers (WOW). I told my wife I guess we are going back to the Walker with there nasty attitude salesman and manager. I ask Jason Aganon to match the deal, he told me I don't know but I will ask. I love the fact he didn't say no in the start but gave me a hope, Good start so far. Jason came back and offer a closer price, I told Jason I rather have power then manual, I ask the salesman I will make an offer, if he can include a separate recliner with the six piece furniture at the same otd number he gave me on the second offer and we will have a deal. So Jason said let me see, again he never said no to me. He went to his Store Manager John Salandra and sent his salesman back to offer me $20 more on the offer, I ask Jason Aganon to direct me to the Store Manager and the salesman said we will match the price and I ask Jason to direct me to the store manager and he did and I shook his hand on the $20 more and told him he has a great salesman. The salesman is my friend forever and I hope he stays. Jason Agnon and John thank you and very professional salesman and managers! Great job on the team at Ashley Furniture! Please if you are going to Ashley Furniture ask for Jason Aganon he is the best!!! read more

Ashley Store - Furniture Stores Near Me - Henderson, Nevada

I love the furniture. However, the delivery and follow-up customer has been sorely disappointing. Post the product being delivered we received a call asking about our experience and we let them know our home was damaged (this was also brought to the attention of the delivery person). We were told we would receive a call back. Never a return call. We also tried to call and email to resolve and have been ghosted by customer service. I'm now out an additional $150 to fix my home to avoid HOA fines. read more

Ashley Store - Furniture Stores Near Me - Henderson, Nevada

Elizabeth in Customer Service was amazing! She helped fix a fraudulent purchase that was made at their location. Her Customer Service was impeccable. Debra in sales helped me with purchasing a new sectional. My experience with her was fun and felt zero pressure to purchase. I'm giving two stars for the simple fact that the store manager was rude. He spoke to Debra in such an unprofessional and mean tone. He said something in front of me(the Customer) that he should not have discussed. I was made to feel incredibly uncomfortable by him. He showed his annoyance when I wanted to match the price online and proceeded to tell me that he was going to bring up his want to ban online price matching at his next meeting. When I finally checking out, he verified my phone number, when he should have asked me to verify for security reasons. I'm now seeing how easy it was for the fraudulent purchase to be made on my account. read more

Kimberly was very attentive which is a plus for me. She will definitely help you find what you need or want.

Update. After a horrible experience after purchasing a couch and chair here after a year of use the couch is falling apart, cushions are extremely sagging in and the quality is just so cheap for the price we paid. Highly regret stepping foot into this store. Disgusted with how we were treated with any issues that were brought up. Very very upset with our purchase. Would recommend going anywhere else to buy furniture that you will be sitting on daily. read more

I have to give credit to Ashley for the customer service I received. We bought a leather dual recliner and one side had a rubbing that put out such an obnoxious sound for the entire recline and decline. It drove me absolutely crazy! So loud we couldn't hear tv over it and it could be heard upstairs as well. After many visits by techs and lots of rubs with leather cream (disgusting to say the least), customer service finally approved to exchange it out. We travel a lot, which is why the process took so long, but they still were great! Very understanding of my nerve limits and took care of us. I would whole heartedly recommend Ashley Furniture for your household furniture needs! Thank you!!! read more

I ordered my living room set back in April 2021 and today August 24th 2021 I have mostly everything. I say mostly because they sent me the wrong rug, the rug I paid for was quite expensive. The entire process have been a nightmare. They've pushed back delivery dates on 11 occasions. Shipping piece by piece. I've tried contacting customer services multiple times and they've only answered twice. Both calls were unprofessional and unproductive. When I stated the problem they put me on hold and hung up. This department is utterly disrespectful to the buyers. The managers are useless because apparently they have no control over anything. My partner called again today and when she mentioned that they had sent the wrong rug and we wanted the rug we ordered, the Ashley employee put my partner on hold and hung up. !!DO NOT BUY FROM ASHLEYS HOMESTORE!! read more

Shop at RC Willey! Shop at Bob's Furniture! Shop at Walker Furniture! Shop at Target if you must! Shop anywhere but NOT Ashley Furniture!!!! DO NOT DO BUSINESS WITH THESE PEOPLE!!! We made the mistake of buying some furniture from Ashley on July 26, 2020. The furniture was in stock, so they told us when we purchased, but our house was not ready until September. Ashley set up delivery 3 dates and times between the end of September and November 14 and near each date scheduled, recanted the deliveries they set up each time or simply did not show up. Saturday November 14 was confirmed 4 times and they failed to deliver. We called and opened a case with corporate. A 4th delivery date was scheduled for today, November 17 between 8:30 and 11am. Today, November 17 was the 4th delivery rescheduling in 6 weeks. We called customer service at the Henderson location yesterday to confirm. We even drove to the Henderson store yesterday to confirm in person that our furniture would be delivered as promised. We received 6 texts confirming delivery yesterday and today. We tracked the order on line which said we were 3rd on the truck schedule at 8:30am and we should expect delivery between 9 and 10. The phone rings at 8:45 and Ashley's delivery department in Phoenix Arizona wants to AGAIN reschedule for perhaps tomorrow. Channing tells us they were on the other side of the valley today with other deliveries! She also claimed that the delivery driver contacted her (her department) that they could not deliver as promised. These people are UNRELIABLE! These people are UNTRUSTWORTHY! These people HAVE NO SCRUPLES! These people HAVE NO SHAME! These People have a 1 out of 5 rating with BBB! 468 complaints in the last 3 years and 244 in the past year. You can also never get a call thru to the Mall Ring Drive store. You get routed to who knows where? Order# 321-62-620762250. After 8 calls to Ashley today, an on line chat that was a disaster and some creative detective work, we managed to reach the delivery driver by phone, Demetrius. Nice guy! He told me he had been in my area all day and not the other side of the valley, so the person who originally called us this morning to postpone and avoid delivery again today, Channing, was LYING about the route and the driver calling her! The delivery driver works for EZTrans LLC an independent contractor hired by Ashley. He was kind enough to amend his routing schedule to accommodate delivery and fulfill Ashley's false promises. Got delivery about 12:10pm. Hurray for EZTrans LLC! Thanks for nothing but aggravation Ashley! read more

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My husband and I bought a diner set table, the delivery process was TERRIBLE, when they came with the table it was damaged, so we had to wait for them to return it and send us back another one, so we were without a dinner table for about a week (were a family of 5) then when they come and deliver the 2nd table , the delivery guy drops and breaks our light post out front as well as the table .. we had to order A THIRD table and contact our HOA about the damage. The customer service on top of all this was terrible, they gave us a $75 in store credit for the inconvenience. Our table is already chipping paint and it's only been 5 months. I will never shop here again . read more

I came in to look for some barstools and art work. Michael C. greeted me and I didn't know what to expect. Sometimes they try to hard sell you or upsell you and follow you around. Michael was not like this. He was very friendly, knowledgable and provided valuable product information. and I really valued his customer service. The store has very nice furniture and pretty much has anything you need for your house. I actually bought more than I planned because I found so much I liked. Michael is a great guy to work with. He is friendly, courteous and knowledgable about his products. Go to him see at Ashley. read more

Everything was either incomplete or damaged! Not quality products at all and never able to contact anyone!!!! Do not buy from Ashley furniture! read more

Worst sales rep and customer service. Couch wasn't in stock which was fine agreed to the almost 2 months wait. 2 months come by and there's another 1 month delay. Gives $75 store credit to make up for it. ONLY works for this location where I bought my other things from. Tries to use $75 and won't let you use it if the item is free shipping or if the whole store is discounted for everybody. Pretty much if it has any promotion on it. I don't see why it matters it's store credit!! SCAM!! I was in need of a mattress in a short time the sales men was nice in the beginning. I was iffy about buying because I needed to buy a bed frame too and needed to get there the same week. He offered to throw in a FREE METAL BED FRAME. Goes to pay, runs my credit and asks him if he's still throwing in the bed frame for free and he says "what about half off". Officially done with Ashley's. read more

Worst mistake I could have ever done was purchase my couches here. First and last time. My couch isn't even a year old and is torn very very badly. Purchased warranty from them as well and am told it doesn't cover this. I do not have any pets in my home and it's just very sad this is the quality they sell and very high priced. read more

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This is my update: I give it 3 stars I had a manager contact me not to long ago his name is Timothy. He was polite and very upset as I am about the way I was treated in his store. He also offered me a discount should I come back and shop. Their is no dout that he took my last review as personal as I did. He offered me to come back and shop and assured me that this kind of treatment that I had to suffer thru would NEVER happen again. In my eyes Mr. Tim is a professional manager who cares about his clients. I have some things I need to clear up first off I got the sales person name wrong who helped me and to Rodney who's real name is Randall Tolliver I would like to say I'm so sorry. I know how important it is to get ones name correct. Never will I call you Rodney I will call you by your name Randall. Because of the temperament of Mr.Timothy and Mr.Randall I will be shopping at Ashley Furniture HomeStore ASAP. As I said before Danny was having a bad day we all have had them and I wish him the best of luck on the sales floor. read more

I ordered a high top table and four chairs. When arrived on the delivery date the delivery guy was the one who showed me that the table had been used, the holes were stripped on the table and it was missing a chair. I refused to keep because that is not what I ordered. He ended up calling someone from delivery to file a claim, the lady from the delivery place called me and stated that someone from Ashley home store would be contacting e within 24 hrs to set up new delivery date etc. Well, no one from the Ashley home store contacted me within 24 hrs so I endEd up going to the store and cancelled entire order. Ashley HomeStore is very untrustworthy and horrible customer service. I will never purchase anything from them again. read more

I would give a higher score for the selection, but the service was poor. I am a wheelchair user at the moment (broken foot) and the furniture is so tightly packed that it's very hard to navigate the store. Instead of helping, the salesmen made fun of my husband and me when they thought we couldn't hear. When we told them that we were looking for furniture here with the hope that we could get it delivered from the LA store, one salesman told the other, "Don't even bother, it's not worth it" and they walked away. We picked out a bedroom set to buy (like I said, there was nice furniture), but we decided not to buy it here because we wanted our commission to go to different salespeople. I almost never write reviews but wanted to share here in case this is helpful. There are so many furniture stores in this area, I'd recommend looking elsewhere. read more

They have good people in horrible people working here. The sales associate Monica with long red hair is horrible and got a smart a$$ mouth and doesn't try to give you the sales Because she is greedy and wants all the commission she can get from customers she will tell you she will not help you someone else could help you. Her boyfriend John is the manager John is rude too and really cocky. We went to him he didn't look at us & just pointed & said customer services down there!!! People that work there that should be manager positions Marcy, Derrick & Nathan These 3 people were very helpful & nice they did what they can to help us and explain things to us unlike the John & Monica. read more

Terrible customer service. I've spent thousands and they treated me like shit. I felt insulted honestly. Will not be back

I got a very good deal on a floor model clearance 6 piece bedroom set and tempuredic mattress, about $4,000 out the door. Service was fine, sales person seemed new to the process, but all said and done, it went well. read more

Ordered furniture set on Apr 29 its already July and still nothing. No call or email and when I would call there is no status update. Whenever I called I will be waiting on the phone for 30 mins. July 12 I called to cancel order and get refunded. Got email the couple days later saying delivery for July 23. Called again, waited 30 mins, and verified cancellation, still cancelled. Day 7 and day 10 still no refund. Was told 7 to 10 business day we will get refund. Day 10 called again waited 22 mins and Katelyn answered. Katelyn was very kind and very informative with me unlike the other customer service agents. Katelyn deserves a raise for how she handled and explained everything, and no I wasnt yelling on the phone I was being polite. Ill give Katelyn a 5 star review but not Ashleys Furniture. read more

Bought furniture from Ashley. Furniture arrived on time. Realized that instead of a chair and a half we wanted another love seat. Well guess what. The answer to that is no. They do not do exchanges. Had the chair 20 minutes. Talked to a sales representative and then the store manager. They were going to talk about it and get back with me. No call back. Just a text message saying sorry no. What I wanted was more expensive than what I already had. I spent 3k on couches. One would think that they would work with you, especially since you were going to spend more. I would not recommend this place to anyone. Go somewhere else. They will not treat you right. read more

Stay away... The furniture is hard and cheap with chemicals. They replaced it but now it's been a year to the date and I am buying new furniture. read more

They are located on the corner of Stephanie and Sunset in the Galleria Mall plaza. We were in need of a new sectional after moving into our house. After much research and visiting other furniture stores, we decided to make our purchase here. The sectional I wanted was cheaper online than it was in store. Luckily they price matched, so this wasn't an issue. The transaction itself was simple and easy since I had stopped in a few times prior to making the commitment. After financing and setting an appointment for delivery, I was finished within an hour. My new sectional was to be delivered in two weeks. Fast forward two weeks. I received a text message confirming my delivery for December 16, which I thought was nice. They were on time and the delivery men were friendly. When they were setting up, one of the pieces had a hole in it. Great! It had to be ordered and I had to wait another 2 weeks for my sectional to be complete. Finally a month after the transaction, my sectional is complete and I'm happy. If it wasn't for the month wait, it would have been a 4 star review. I'll definitely be back again for future purchases. read more

FALSE ADVERTISEMENT! DO NOT buy here! Danielle(Manager)/ Sabrina (Manager)/ Klarrisa (sales) Did not honor what was told after I clarified what was being bought. After I bought it I was on my way to take apart the bed and then the told me sorry that was the wrong bed! Make up your mind of what your selling! Drove 45minutes thanks for nothing. ASHLEY HomeStore higher better people. Or the right people to honor after lying to there customers! read more

This store lack of communication or lack of care about the customer is awful. I purchased a piece in November. They said it should get it in 4 months. Now it's pushed back to June. No one contacted me at all to let me know. Don't work with Michael. I want to cancel just for the lack of respect I felt. I'm done with them. I've bought my bed room set and couches and mattress from them, they don't care about their customers. Embarrassing read more

I read the reviews before my purchase thinking they can't be that irresponsible but they 100% are. I ended up cancelling my order. So annoyed. Was supposed to receive my furniture June 11 so I called to make sure my delivery was on time and was told not to expect it til sometime in July. No one called to give me a heads up. Disgusting. My salesgirl Kimberley was going to check on it and get back to me.....no call from her. Worst shopping experience ever!!!! Can anyone suggest a reliable furniture store? read more

If you need furniture within 3months, don't go to them! I understand there is a delay in everything because of Covid. So I was aware of the delay. On Black Friday wknd 2021, I told our sales person as long as I get it by April 2022 for a birthday and the sales person (I'll leave his name out unless the company reaches out) said that he will push to get it by Christmas 2021 but so far it's scheduled by mid January 2022. I just stated as long as I get it by april, and he said that "won't be a problem" A couple weeks ago (Feb 2022) I called and the same sales person said "it's a popular item and is scheduled for June 2022" I was like wow, I bought it on thanksgiving wknd of 2021. Just keep me updated please. I called again end of March 2022 (because I haven't heard from them) and now I'm told I haven't moved on the list and that the wooden furnitures are high in demand. And my ETA of delivery is July/Aug of 2022. This was PAID OFF IN FULL for months ago!! The sales people will tell you whatever you want to hear for a commission which the guy stated he sold over a few millions that year. ‍ I should have just bought it at Costco! Thanks for reading :) read more

They talk a good game in their over done stores! However, they simply do not perform when it comes to delivery. We ordered in Early August and continue to wait for our goods over two months ago.Ugly and tiresome. Never go to Ashley again. read more

After my first visit here blew! I contacted Ashley furniture on their website and the Sales manager got back to me the following day. He said he would honor the price of the 7 piece bed set and we had to order it because the stock gets rotated. Okay understandable. It's $79 to deliver on the weekdays and $89 for the weekend. I will consider my options I'm still thinking that set is a steal for $595 and the style is gorgeous. read more

Very nice store, the best to get your furniture, everyone is ready to help and they are kind and they have a lot of patience, the guy who helped us was Spanish speaking , and very young, unfortunately I forgot his name but I really appreciate all his help and guidance on what was the best for us Thank you read more

I wish i could give it zero stars as that is how bad the experience and follow up has been. Understanding that they were reopening due to the pandemic we made an appointment and arrived on time. Waited an additional half hour to have our sales member only pay half attention to us and not include important details and offers. Follow up and trying to call the location is impossible... they even lost my order. Made request in person to ask they give us more than 10 minutes notice and was threatened that our order would be sent back twice as furniture came in separate orders. Still no follow up after delivery damaged our home. I WILL NEVER SHOP HERE AGAIN. Considering they are a chain you would think they would have better training and customer service. Product quality is fair. read more