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    Ashley Store

    2.7 (395 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 months ago

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    Stains

    Customer service and communication. Ordered sectional 1/24. Wasn't told one component back ordered. New delivery date 2/17. Nope. Then 2/28. Nope. No communication after. Left guessing. Cannot deal direct. Overseas phone center. Now 6 more weeks!!!!! Also one component delivered with stain. Two weeks to get anyone to come out to look at it. Don't purchase from this company. Use RC Wiley. They were easy to get answers from.

    Claudio O.

    2 and a half months ago, I paid in full for a dining set from this store. Since then, the delivery has been rescheduled 7 times. Got another call a few days ago--delayed again. It's almost a joke at this point. Sold my old table 2 months ago just before a scheduled delivery that the store canceled 3 days before. This is how I spend Mother's day today. Thanks, Ashley Stores.

    Anabelle T.

    I give 5 stars to the delivery drivers, Edgar & company. My sofa delivery ETA was between 8:30 to 11am, and they arrived at 8:45. I didn't realize the sofa size was huge and the entrance to my house was very narrow, with a post that is in the way. Edgar and his buddy made every possible way to get my sofa inside carefully not to damage anything. Once they got the sofa in, they were in and out of my house within 5 minutes, despite having to do some minor assembly. Kudos to the delivery drivers! They work very hard for customers

    Sofa cushions breaking down
    lawrence G.

    Had a sofa and loveseat from them and had it 1 year. At six months the cushions went from being really firm. To completely sunken in. We had extended warranty and called. They came out to see the sofa and said it wasn't covered because it's wear and tear. But the employee said he would help us out. And ordered us new cushions. Took a couple weeks to get. And we were told we had to put the new cushions in. I called again for someone to come out and he did help with putting new cushions in. Which was great. But now a few months later cushion have broken down and base is failing. It's now a back breaking sofa. It hurts to sit in. I know you get what you pay for but one year later totally unhappy. I would say pay a little more and get something that will last at least a few years.

    Table after less than a year.

    The saga continues today. I called Ashley corporate to try and sort through the issues. They have a "delivery" scheduled for tomorrow but the last time they showed up when I didn't schedule one they were here to take a coffee table without a replacement only a credit memo. They have nothing that looks remotely the same so I didn't want a credit. She assures me this time they do have a replacement table. We will see. So I follow up on my dining room table. She tells me she has no record that the table was ever ordered let alone delivered with missing parts (even though they sent one of them - I think it needs 4??) and the local store would handle this. However she says the phone for the local store has been down for 2 weeks and there is no way to contact them. She told me if I need to speak when them I have to literally drive to the store - but she would send a message to have them hopefully call me. Maybe their email is down too since I've send 10 follow-ups on the parts and no one is responding. Meanwhile the side table they sent me a new top for is already cracking after just a month in my house.

    My desk I got. Perfect.
    Whitney H.

    I decided to get my DREAM desk here. The staff understood that I prefer to browse alone and gave me space to do so. Eventually I found my desk and the process from selecting to walking out after paying was smooth. The only thing I would recommend is them having bags for items that can be carried out of the store like small decorations and blankets. Besides that the store is safe from trip hazards, clean bathrooms, credit card vending machines, and the prices are clearly displayed. Ordered my desk and delivery was quick.

    Melissa O.

    Thank you Rodney for all your time in helping us out in finding my right purchase!! Your the best!!

    Our cute new bed!

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    1 year ago

    Not a good place to go shopping for furniture This guys ruined our Christmas. Terrible customer service. Never going back

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    9 months ago

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    10 months ago

    Irwin was wonderful, knowledgeable and funny. We bought a chair and it was a very reasonable price as well as good quality material.

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    2 years ago

    Irwin was amazing. Great customer service and people skills. Ended up leaving with exactly what we were looking for

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    2 years ago

    Shawn was helpful, knowledgeable and quick! Come see Shawn at Ashley in Henderson if you need anything!

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    2 years ago

    Good service at the store. Osmany did a great job!! Efficient, courteous and polite!!!

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    2 years ago

    Great service, Daniel and Danielle were awesome! They worked with us patiently throughout the selection and buying process. 9/11/24.

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    Review Highlights - Ashley Store

    From when we walked in Toni was extremely kind and helpful.

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    4.9(244 reviews)
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    Don't waste your time and $$$$ at those name brand mattress stores. That includes Mattress Firm,…read moreBob's Discount Furniture, and Best Mattress. We looked on line for several days and decided that the mattress stores advertise many "sales" but when investigating to go see and try NONE of the stores have the full lineup in store. That all stock the high end and junk. We went to Bob's found a mattress we liked at a decent price along with a marked down adjustable frame. We are looking at a total of $1600. We were all ready when I asked about delivery. Were to told delivery was $99. I inquired about a discount for a $1600 purchase and got a blank stare and a no. I turned around to leave thinking that a commissioned salesperson would stop me and negotiate, nope. Evidently a $1600 sale means nothing. Got home and searched on line again. Thank goodness I did. Found Half Price Mattress! Short hours on Sunday but got there just after a 1:00 opening. Christina was the sole person in the store. I explained what I was looking for and she directed me to a mattress she felt fit the bill. We ( my wife ) tried it and found it to be what we were looking for. The posted price was $1100 but she immediately let us know that it was on sale for $799. I inquired about delivery and got impressed at NO CHARGE and could be delivered now even on Sunday . Delivery is a 3rd party and would be a set up charge if needed. Just pay cash to the delivery person. It's only been 3 days but we are very pleased with our purchase and keeping $$$ in our pockets. If you even are thinking about a new mattress, save yourself time and $$$. GO TO HALF PRICE MATTRESS and tell Christina that the Christian couple sent you. Blessings

    We had such a great experience at this local Las Vegas mattress shop! It's owned by the loveliest…read morecouple from Hawaii, and after finding out they're from Oahu like me, we ended up having the best conversation--felt like I was back home. No pressure to buy, just good vibes and genuine people who gave us a great deal on a quality mattress. Highly recommend supporting this business if you're looking for a mattress and some aloha spirit!

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    Mattress Firm West Sunset Road

    Mattress Firm West Sunset Road

    4.2(66 reviews)
    0.7 mi
    $$

    This store is amazing!!! We had such a wonderful experience selecting and purchasing our new…read moremattress. We went in with an idea of what we wanted and Chris really helped us by providing additional information and helping to educate us on our selections. We never felt pressured and were given all the time we needed make the decision, even leaving the store and coming back a couple of days later. We researched the mattress and were very happy with the price that Chris gave us. He also helped us to select a great adjustable bed frame, warranty and accessories. I would highly recommend this store and Chris specifically to help you. The store was wonderfully clean with sanitizer, spray and masks. Just because we are in lock down doesn't mean you need to postpone getting a new bed!! It has been a couple months since we have purchased the bed, and a few COVID delivery bumps, and we are even happier with our purchase. Chris really steered us in the right direction and we thankful for his assistance.

    Chris Bolin uses pure deceptive sales tactics. We purchased a $5k set up which he promised was all…read morereturnable in the sleep trial if we didn't want it. We called in to have that honored and he tells us that he can't accept the return on the adjustable bases and he left a note on our receipt about it after the purchase was made. He never once told us this when swarming us in the show room begging us to buy with him. My wife and I both asked if everything was returnable multiple times for reassurance before such a large purchase and he swore up and down to us both that everything was returnable. Now that he has made his commission, his whole time has changed. We contacted corporate and they advised us to not communicate with him anymore now and led us to another store that is making everything correct for us by what he promised originally. For everything that man promised us, it sure does suck to see people like him still prey about and say anything to make a sale in their favor. I guess we should have known something was wrong about him when the blind association walked in to try and earn donations while we were there and he cut the man off at every sentence and was just plain rude how he rushed him out so he could continue making the sale he lied to us on. Mattress firms have great selections all about. Do not waste your time at this one though. The manager Chris Bolin is a deceptive rude and pompous person who has no business in a business with a reputation for honest sales. Men like this unfairly drive the value of stores like this down. Hopefully they find someone with a more suitable approach to the public to lead that office before Chris keeps pushing away customers

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    Mattress Firm Silverado Ranch

    Mattress Firm Silverado Ranch

    4.7(131 reviews)
    5.6 miSoutheast
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    From the moment we walked in the store, I knew this was where we weee going to purchase a new bed…read more We were greeted warmly by George and he asked what we were looking for and pointed us in the right direction. He didn't hover over us like some do and gave us time to browse on our own but nearby when we had questions. He's so knowledgeable about all of their products. I had an event to attend and we were still researching and doing price comparisons; but asked George his schedule because I knew we would be back. He is very helpful and we felt comfortable with him. He has worked for the company for a while and I felt that he genuinely believes in what he's selling. He got my number and said I could reach out to him with any questions. A few days later I ended up texting him and asking several questions all of which he kindly answered. We did return and purchased a bed, adjustable base, and furniture- bed frame and headboard, which they have many styles online. The furniture was delivered by FedEx and that was a fiasco, they delivered to the wrong house, their fault. The furniture is good quality and looked as pictured online. The guys that delivered the bed and base were wonderful- professional and helpful, showing us how the adjustable base worked. They arrived promptly at the allotted time. The store is located on Eastern and Silverado Ranch, next to Target with plenty of parking. If you are in the market for a new bed, I highly recommend this Mattress Firm location, and especially George, he goes above and beyond with excellent customer service!

    I wanted to share the amazing experience we had with Rigo today! We're about to move and wanted to…read moreupgrade from our current queen set-up to a king. My fiancé has also been having a ton of issues with his back and pain in general, so we were looking for options that could address that specifically. Rigo provided a lot of help on what we should and should not be looking for. He also listened to our budget and preferences as we were browsing. Shout-out to Rigo for the top-notch customer service. We can't wait for our new bed to arrive on Tuesday!

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    Mattress Firm Silverado Ranch - Relaxing

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.3(205 reviews)
    0.3 mi
    Offers payment plans
    Established in 1991

    It's been about a month since our experience with Bobs, but nonetheless remarkably memorable. We…read morepurchased a black dresser and were helped by Bob -- not the owner Bob, but Bob the wonderful gentleman who made the entire process effortless. He was kind, patient, and straightforward, which we really appreciated. Delivery and assembly were smooth and stress-free, and the dresser looks fantastic in our space. The payment process was simple with no surprises, and everything was explained clearly from start to finish. Overall, it was an easy, pleasant experience, and we're extremely happy with both the product and the service. Highly recommend

    Don't buy this cheap furniture. They don't back the products they sell. They don't even honor their…read morewarranty. We bought patio furniture for our new house. We also purchased the warranty for the cushions. Within 6 months the cushions began to split when people sat on it. The material was cheap and obviously not for outdoor use. I just want to add that we kept the furniture covered when not in use. We called on the warranty to get the cushions fixed and it was DENIED! After going around and around with them for months we finally called the store to buy new cushions for that set. But surprise surprise it was discontinued! We had to take them to an outside source to get reupholster which cost us another $1,500 out of our pockets, on top of the $3000 we paid for them in the first place. Very disappointed with our experience at Bob's Discount Furniture. I wish we had just driven past this store and bought patio furniture from a reputable place. Never again. There is a question on here on what could improve? Back your products! Back your warranties! Hire professional people to handle problems.

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Ashley Store - furniture - Updated May 2026

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