If you value professional Customer Service.. Here in the Stephanie location in Henderson they have it nailed. Elizabeth and Danielle will never let you feel that no is in their vocab... YES they can and YES they will. Fantastic Customer Service is hard to come by these days. Thank you to the both of you for letting me know that Yes's are still alive and well in Henderson... read more

Great service today helping us special order some piers for a TV stand we had already purchased and wanted to add.

Everything went well, Johnny was very helpful. Walked out the door happy and it went by fast.

My review would have been 5 stars. We purchased barstools and a coffee table. Love the barstools! DO NOT PURCHASE anything from the showroom that you are not 100% sure you love. Regarless of what the salesperson tells you, they will NOT accept returns for any reason. If you purchase insurance, they will repair the item, but if you are unsatified for any reason TOO BAD for you. They lost our business and our daughter's forever. Hoping our defective $400 table can be repaired, however the showroom piece had a similar defect and I am not optimistic after our customer service experience. Buyer beware! read more

Don't buy from this store. we bought 2 large recliners, John Brown said that both the chairs are in stock in the warehouse. They set delivery for 2 weeks on a Saturday. Called the Friday before and said one of the chairs had not arrived and reset the delivery for the following Saturday. We got a message that one of chairs was not in and that they would be delivering on Wednesday before Thanksgiving. 1. we are not in town and 2 they used the same exact story. tried to get a hold of the salesman and can't get anyone at the store. Cancelled the whole order. Don't waste your time with this store. read more

Klarissa was super sweet and helpful. We were unsure of everything we wanted and she wasn't pushy like some sales rep we had encountered. The selection was not extensive but we went to a few other furniture stores and ended up going back. It's pricey but hopefully worth it. read more

this is the worse experience EVER!!!!! I made a purchase online on May 6 for over $2700. No one from Ashley furniture can find the order nor assist me. I call the call center which is in another country only to be lied to and totally mislead and disrespected by there reps. I go into the store off galleria circle in Henderson wait over 30 minutes to be helped. only to have the rep say imm I can help. Ashley Furniture online is a franchise and they do things different! I chat with the reps only to get over 3 virtual assistants to end the chat without providing me with any insight!! This is the worst company ever!! All my friends and family tried to warn me about there experience, I didn't liste. They should be shut down entirel. Cheap farming out calls to another country who don't understand anything Im saying causing more problems just to save a dollar for the higher ups pockets! Worst Experience ever!!!!!!!! read more

Always great service and prices...Sean was excellent in helping us get what we wanted and letting us know how much every piece cost!!! Thanks Rick read more

Great service from sales rep. Marcella. Found what I liked. Thank you! --- Ruvim. K. --- read more

Kimberly gave us exceptional service. She was very helpful from the second we arrived until we purchased. Very informative.

Went furniture shopping and decided to use this at Ashley. Well Ashley sales people says it's not valid, says on the flyer that must be used in store and expiration date is 5/09/22. They refused to honor it because they have new in store pricing. What does having new pricing have to do with giving me 30% off in store only that you invited me for?? read more

Ashley Store - Refused to honor their own coupon that they invited me personally to. - Furniture Stores Near Me - Henderson, Nevada

Irwin Feder was amazing. He made everything super easy and wasn't a pushy salesman. Highly recommend going through him if you're ever buying from this Ashley location. read more

Top notch service from John! Friendly and informative. Made buying a pleasure. Items in stock with quick delivery.

I purchased lift chair for my husband use as he now can not stand on his own without using the lift chair. This is the 2nd time the remote broke and service was called to come out. A week later they came without the remote that was broken! Bear in mind I told them that was all that was needed! This is extremely poor customer service so I would be ware of purchasing any piece of furniture that is electrical from Ashley!! Now we have to wait until the part comes to us then call for service. This could be another 2 weeks BUYER BEWARE read more

Amaina customer service!!! Marcela and Edgar was amazing in helping my fiancée and I with furnishing our house! read more

Ashley Store - Furniture Stores Near Me - Henderson, Nevada

I really wanted to be happy with our furniture. But the issue is with the delivery service. The fact that they choose to waste our tim was unexceptionable! The delivery team planned to bump us to the bottom of the list and cancel, but we ruined there plan calling for an ETA at 12pm. The sad part is we were never going to find out until we called for ETA. They tried to make up an excuse of having the wrong address. Which would of been believable if they hadn't called verifying our address and cross streets before hand. As I am writing this review I am still in the window time and no furniture. read more

Super happy I came to this store. They had a great selection of what I was looking for & they had helpful staff. My salesperson was John D. He was amazing! Super friendly and didn't push you like many salespeople do. He listened to the vision I was aiming to achieve and did his best to find the furniture style and color I wanted. I ended up purchasing multiple furniture (a modular couch, bedframe & dining table) and am super happy with my purchases. John was patient and definitely worked with my budget. A+++++ I am for sure coming back to get more read more

Do not work with Ashley's, their sales reps lie and misguide you. I bought a couch from them and paid for the extra coverage for it after their sales rep told me and my wife that certain things will be covered and made it sound like an easy process to get couch fixed. Two years later I'm on the phone with service and nothing we were told is actually covered. It was a huge rip off read more

Had a great experience. Everyone was so attentive ! The item I really wanted wasn't going to be ready for 11 weeks . They made sure I got something I liked ! read more

Helped by team member Sean. Was very thorough, gave the best deal on furniture I wanted as well as helped pick out the best color match for rugs! Would recommend anytime!! read more

Thank you for nothing Kimberly Benton and the team of Ashley Furniture Store for wasting 2 months of my life. I take much pride in being an honest, respectful and trust-worthy individual. Please take my review into consideration before you make any furniture purchase(s) from Ashley Furniture. Especially this location. I've been nothing but lied to and was given false promises from the employee there. I finally realized their true colors and how money hungry they are. Disgusting. Kimberly Benton was my sales associate who seemed like a nice lady. I had put all my trust and believed everything she had told me about my order. Let me tell you how it went: I placed my order on 09/20/21 with Kimberly. She told me it would arrive on (or even before) October 14th, 2021 in the morning. Oct. 14 comes around. Nobody had called me back to at least give me a update on my dining table whether it's on its way or not.. so I gave Kim a call. She said "Unfortunately, your order is delayed but don't worry. It will for sure arrive before Christmas Day." Kim told us to call her once a week for frequent updates on my order. So I listened to her, I called her once a week for an update and was let down each time. "It'll be here in November" then "It'll arrive around December for sure" On 11/14/21, I decided to call Ashley Furniture Store Customer Service instead of Kimberly. Lupe told me it will not be here until January!? I had also forgot to mention.. Kim told me "The table had arrive in the warehouse but we are still waiting for the chairs." Now tell me what do you think when someone says 'table'. You would think the whole entire table is there. Complete pieces and everything else. Lupe had told me that only the LEGS of the table had arrived as well as the CHAIRS. Confused and in disbelief. I've had enough. I was not going to tolerate another moment of their lies. No communication but certainly a complete unprofessional mess. I went in person to cancel my order w/ Lupe. Afterwards, I went up to Kimberly and told her "Hello, Kim. I am sorry but I have to cancel the order. I cannot wait." She stayed quiet for a good moment.. from there she switched and her whole demeanor changed. She said, "You know what you should've done? You shouldn't have canceled your order. You should've gone out to look for another table first before you canceled this one. Because you will NEVER find another dining table that's in stock or get it in time before Christmas." We said "It's already been done. It is what it is." She said "Ok then. Happy Holidays." scoffed behind my back and walked away without even apologizing. Ok? That's why I decided to go with you in the first place because I believed you. You had complete certainty about my order being delivered before Christmas. You even told me yourself to place my total trust in you. It was my mistake for even doing that. If you had not lied to me and wasted my time.. I would've taken my services elsewhere and would be sitting in my new dining set right now at this very moment. After that I went to Bob's Furniture and ordered a dining table that's in stock right now and that is ready to be delivered to me by next week. read more

I have been buy furniture from Ashley for quite some time. I bought my bed set a few years ago and have loved it and it has held up great. I just bought my first living room set and am excited to set it up. I was helped by Jeremy who was super nice and helpful without being pushy which I really appreciated. read more

Great service! Shawn really helped us choose the best bed! We had been looking for a while but he made it easy and comfortable. Thank you!

Hello had a bad experience Manager Danielle dishonest stay away from this store better off going to RC Willey they are honest Ashley furniture sales and managers don't tell you that once you sign all sales are final no returns no exchanges no refunds no nothing these guys are thieves I will never buy anything from them they are more dishonest than a used car sales man. Horrible experience. I bought a sofa with these people they delivered the wrong color and they told me oh well once it is delivered in your home we can't do anything for you and this is coming from Corporate mouth they said no exchange all sales final and we can't help you with anything other than good bye. This all happened at the Henderson Nevada store. read more

Irwin is the best! We really needed a recliner and he went over the top with help. What a great guy. Highly recommend! Knowledgeable, understanding and he listens to his customers. read more

Irwin was an amazing help with big moves and big decisions amazing service great discounts

Johnny was a great help today! very patient and thoughtful. Love Ashley furniture store

Mark was a great help! Very polite and professional. He answered all of my questions and got me in a new bedroom set in under 30 minutes.

I ordered a Power loveseat on or About August 14 or 15th. The loveseat was delivered to me on August 17. The loveseat they sent me was the wrong color. I ordered the loveseat in cream and I got light gray. I have been trying to get Ashley to come get this thing to return it to the store, I cannot get a decent answer from them and so far I have not had this loveseat picked up! I will never ever deal with Ashley furniture again. I did nothing wrong. They screwed up and sent me the wrong color. Why won't they come pick it up? It's their error not mine they say they don't take furniture back. Well, if you send the wrong thing you should take it back. If I don't get rid of it in the next few days, I'm going to have our maintenance crew take it out of my apartment and put it down by the trash dump. read more

I've bought several things from Ashley and I've always been happy with the quality of the product and sales people. I got an awesome couch at a great price with Michael. He is a good salesman! He helped us out even though we showed up late and the store was closing in 15 min. Ha Ha. We will always check out Ashley Home Store because they always have what we want. Thanks Ashley. read more

Theresa was really helpful and gave us ideas that we didn't think of. If you need furniture, ask for Theresa.

I have been to this Ashley Furniture twice in the last week... over the weekend, my husband and I ended up finding the perfect table (Bellvern) and decided to purchase this one! Edgar and his manager helped us by price matching and we were perfectly happy paying the price we did for the quality of the table. So we decided to come back and get a couch (all for our new house we purchased) ... after sitting on every couch (along with Michael and his manager, Danielle), we picked out the Enola model, which we customized and we are so happy with our purchases!!! We are making our dream home with our dream style/colors and dream furniture!! Thank you guys!!! read more

Overall: If you are patient and if you shop online, this is the place for you. Wonderful customer service and great place to get ideas while you make your dream home into reality-- just bring your list of things you like online and order in person to save you some money. Sometimes, the prices in store are much higher even with the Manager discount. So, I recommend paying the extra delivery and assembly fee because they will take back any damaged furniture and they will deliver all the furniture with a base price regardless if they deliver everything at once or in separate trips. Delivery/Assembly Service: Their delivery people are so kind and fast. They usually bring the couches, tables and bar stools already assembled. So when they arrive, it will only take about 5 to 10 minutes from the 3 hour delivery window. We had an issue with the table, and the delivery team quickly made a note and took it with them. read more

Melody and Mark helped us make the logical decision to pick warehouse pickup to save $100. We found the comfortable bar stools we were looking for. read more

Shawn and Edgar from Ashleys, and Chris (from Acima Leasing) we're absolutely amazing. We couldn't have asked for a better furniture shopping experience from these guys. Incredible. read more

If I could give ashley furniture zero stars I would..... I purchased a sofa and an ottoman on 5 20 2024.....my salesman was Irwin Feder.... to make a long story short Irwin tells a custo er everything they want to hear to make a sale but when you need him to help you out when thi gs go awry he washes his hands... I received my Ottoman damaged, called customer service, they said I couldn't exchange it or return it just have it repaired. I said I paid for a new one so I want a new one. They wouldn't return it alltho the copy of the return policy I received clearly states the only way they won't return is if the product was a final sale or a clearance item which mine was not... Looks like I will be disputing this charge thru my credit card..YOU LOSE ASHLEYS... I AM GOING TO ENJOY MY DEFECTIVE OTTOMAN FOR FREE..... horribel Customer service stay away from ashleys and the LIAR IRWIN....... read more

We went in, somewhat unplanned. Kimberly greeted us and pointed us in the direction of the Specified "reclining love seat" section. She "hovered" long enough to see if we had questions and left us to ourselves to ponder. She would wander back our way often but she was Not Overbearing with HER presence. She showed us comparable items but not the "more expensive" options. She is very professional at her position and we appreciate that she gave us SPACE to feel/think/experience on our own but close enough to sense when we had questions. Thank you Kimberly for ALL YOUR ASSISTANCE read more

I honestly liked Erwin, my salesman until I discoverd he lied to me to make a sale. He led me to believe that if I didn't like the sectional I purchased without seeing it in person that I could exchange it for something else. I went in there the day after it was delivered. And they were unwilling to work with me in any capacity. I called corporate and they also would not allow me to make another selection. I have an entire home to furnish, was approved for the Ashley card and now I will be making all my purchases elsewere. Additionally, I opted to buy this sectional at Ashley rather than Big Lots which had it for less $4. So, If you are looking to buy at Ashley check Big Lots instead and save $$ and get better service! read more

Bought my couches on 5/22/21 its now 8/19/21 still have no couches went into the store with the best attitude i could after being on hold for almost 2hrs because they don't answer their phone and got nothing but attitude for them about the hole thing I would not recommend nobody to use Ashley's im surprised they are still in business read more

Ashley Store - Over 3 months and no couches - Furniture Stores Near Me - Henderson, Nevada

Kimberly did an amazing job with helping me with my purchase amazing customer service