I got approved and bought a mattress and didn't want the mattress protector to begin with. I've work sales before and know how it work and to let them have a slightly bigger order I just let the male manager add it anyway. I was promised it would come in the same day I had to pick up the mattress , it never came in (was supposed to be in by the 11th of July , I had to reschedule it to the 29th and I just received a call again in regards of having to push back my delivery date even more back than I had originally though. i was offered 5% off witch was only $15 off I spoke the the store manager again and he said I will receive $100 off and because it was financed I wasn't able to get it anyway I am getting the run around by the a big company who speaks highly about there business. I can't cancel the whole order because its "furniture" but im Not satisfied with the mattress nor service. I wish I had taken my business elsewhere. read more

Always great service and prices...Sean was excellent in helping us get what we wanted and letting us know how much every piece cost!!! Thanks Rick read more

Do not come here unless you want a terrible experience. To start off the sales lady was fighting with me about my signature and said it was insufficient for their files. It matches my ID, cards, and all important documents soooo wdym it's not sufficient. She proceeds to push me to change my signature???? Which i did not do. After that, she promised me the delivery date of 5/28 to an updated address. She doesn't update the address AND the delivery was actually never scheduled. I eventually get a text to reschedule my order which I do to 6/4. It then auto texts me that my order is scheduled for 6/3, so then i reschedule it again to 6/4. It does the same thing AGAIN, so i AGAIN reschedule it back to 6/4. They then text me saying my order is scheduled for 6/4, but to the wrong address. So then i call and i have them update my address. I finally get a nice text saying my order is being delivered 6/4 with a time window and the correct address listed. I'm sitting at home waiting for the delivery and then get a text saying my order needs to be scheduled. I call a customer service line and get informed that my order was cancelled due to an address change. This address change had been updated since i placed the order but the sales representative did not update it accordingly. They then tell me they can contact their delivery team to see if they can add it to the route and end the call on me. I call another customer service line and they tell me my order was rescheduled due to them not having the items in stock. After all this mess, I ask to cancel my order because this is ridiculous they ask me if i would like a 5% discount instead of cancelling. No i don't want your 5% discount i want my damn order. Safe to say they lost me as a customer FOREVER. read more

Good service at the store. Osmany did a great job!! Efficient, courteous and polite!!!

Great service from sales rep. Marcella. Found what I liked. Thank you! --- Ruvim. K. --- read more

I really wanted to be happy with our furniture. But the issue is with the delivery service. The fact that they choose to waste our tim was unexceptionable! The delivery team planned to bump us to the bottom of the list and cancel, but we ruined there plan calling for an ETA at 12pm. The sad part is we were never going to find out until we called for ETA. They tried to make up an excuse of having the wrong address. Which would of been believable if they hadn't called verifying our address and cross streets before hand. As I am writing this review I am still in the window time and no furniture. read more

Great service, Daniel and Danielle were awesome! They worked with us patiently throughout the selection and buying process. 9/11/24.

Thank you for nothing Kimberly Benton and the team of Ashley Furniture Store for wasting 2 months of my life. I take much pride in being an honest, respectful and trust-worthy individual. Please take my review into consideration before you make any furniture purchase(s) from Ashley Furniture. Especially this location. I've been nothing but lied to and was given false promises from the employee there. I finally realized their true colors and how money hungry they are. Disgusting. Kimberly Benton was my sales associate who seemed like a nice lady. I had put all my trust and believed everything she had told me about my order. Let me tell you how it went: I placed my order on 09/20/21 with Kimberly. She told me it would arrive on (or even before) October 14th, 2021 in the morning. Oct. 14 comes around. Nobody had called me back to at least give me a update on my dining table whether it's on its way or not.. so I gave Kim a call. She said "Unfortunately, your order is delayed but don't worry. It will for sure arrive before Christmas Day." Kim told us to call her once a week for frequent updates on my order. So I listened to her, I called her once a week for an update and was let down each time. "It'll be here in November" then "It'll arrive around December for sure" On 11/14/21, I decided to call Ashley Furniture Store Customer Service instead of Kimberly. Lupe told me it will not be here until January!? I had also forgot to mention.. Kim told me "The table had arrive in the warehouse but we are still waiting for the chairs." Now tell me what do you think when someone says 'table'. You would think the whole entire table is there. Complete pieces and everything else. Lupe had told me that only the LEGS of the table had arrived as well as the CHAIRS. Confused and in disbelief. I've had enough. I was not going to tolerate another moment of their lies. No communication but certainly a complete unprofessional mess. I went in person to cancel my order w/ Lupe. Afterwards, I went up to Kimberly and told her "Hello, Kim. I am sorry but I have to cancel the order. I cannot wait." She stayed quiet for a good moment.. from there she switched and her whole demeanor changed. She said, "You know what you should've done? You shouldn't have canceled your order. You should've gone out to look for another table first before you canceled this one. Because you will NEVER find another dining table that's in stock or get it in time before Christmas." We said "It's already been done. It is what it is." She said "Ok then. Happy Holidays." scoffed behind my back and walked away without even apologizing. Ok? That's why I decided to go with you in the first place because I believed you. You had complete certainty about my order being delivered before Christmas. You even told me yourself to place my total trust in you. It was my mistake for even doing that. If you had not lied to me and wasted my time.. I would've taken my services elsewhere and would be sitting in my new dining set right now at this very moment. After that I went to Bob's Furniture and ordered a dining table that's in stock right now and that is ready to be delivered to me by next week. read more

Jose never called me back, so I called the store back and spoke with Edgar (sales manager). I explained my issue, and he attempted to update my account to ship my rug to me. He couldn't update to send because someone was logged into my account. Stated he "update the cells" when he could access my account, and then contact me. Since he gave me his email, I emailed him the next day for an update because, AGAIN, nobody got back to me. He got back to me with "Adding the store to investigate, but we usually can't change address once it's shipped". I was floored. I never asked to change the address! So, AGAIN, I had to explain the issue in detail, and request the rug be delivered. Shocker, NOBODY GOT BACK TO ME. So I gave up and lodged a complaint with the Better Business Bureau. That lit a fire. The next day, not only did both Jose and Edgar get back to me, but corporate called me too. However, corporate just wanted me to close out my complaint with the BBB, no apology, no concession for wasting my time. I told her absolutely not until the rug is delivered without damages. When asked what they would do better to streamline this process for others going forward, she told me she had no plans. They should be ashamed of their customer service and the lack of willingness to help customers until a government agency is involved. If you are having repeated issues getting what you paid for and nobody will help you, I implore you to CONTACT THE BETTER BUSINESS BUREAU . That is the only way you can get Ashley to pay attention. read more

Everything went well, Johnny was very helpful. Walked out the door happy and it went by fast.

I purchased lift chair for my husband use as he now can not stand on his own without using the lift chair. This is the 2nd time the remote broke and service was called to come out. A week later they came without the remote that was broken! Bear in mind I told them that was all that was needed! This is extremely poor customer service so I would be ware of purchasing any piece of furniture that is electrical from Ashley!! Now we have to wait until the part comes to us then call for service. This could be another 2 weeks BUYER BEWARE read more

Amaina customer service!!! Marcela and Edgar was amazing in helping my fiancée and I with furnishing our house! read more

Ashley Store - Furniture Stores Near Me - Henderson, Nevada

I've bought several things from Ashley and I've always been happy with the quality of the product and sales people. I got an awesome couch at a great price with Michael. He is a good salesman! He helped us out even though we showed up late and the store was closing in 15 min. Ha Ha. We will always check out Ashley Home Store because they always have what we want. Thanks Ashley. read more

Super happy I came to this store. They had a great selection of what I was looking for & they had helpful staff. My salesperson was John D. He was amazing! Super friendly and didn't push you like many salespeople do. He listened to the vision I was aiming to achieve and did his best to find the furniture style and color I wanted. I ended up purchasing multiple furniture (a modular couch, bedframe & dining table) and am super happy with my purchases. John was patient and definitely worked with my budget. A+++++ I am for sure coming back to get more read more

Overall: If you are patient and if you shop online, this is the place for you. Wonderful customer service and great place to get ideas while you make your dream home into reality-- just bring your list of things you like online and order in person to save you some money. Sometimes, the prices in store are much higher even with the Manager discount. So, I recommend paying the extra delivery and assembly fee because they will take back any damaged furniture and they will deliver all the furniture with a base price regardless if they deliver everything at once or in separate trips. Delivery/Assembly Service: Their delivery people are so kind and fast. They usually bring the couches, tables and bar stools already assembled. So when they arrive, it will only take about 5 to 10 minutes from the 3 hour delivery window. We had an issue with the table, and the delivery team quickly made a note and took it with them. read more

Do not work with Ashley's, their sales reps lie and misguide you. I bought a couch from them and paid for the extra coverage for it after their sales rep told me and my wife that certain things will be covered and made it sound like an easy process to get couch fixed. Two years later I'm on the phone with service and nothing we were told is actually covered. It was a huge rip off read more

Great service today helping us special order some piers for a TV stand we had already purchased and wanted to add.

Hello had a bad experience Manager Danielle dishonest stay away from this store better off going to RC Willey they are honest Ashley furniture sales and managers don't tell you that once you sign all sales are final no returns no exchanges no refunds no nothing these guys are thieves I will never buy anything from them they are more dishonest than a used car sales man. Horrible experience. I bought a sofa with these people they delivered the wrong color and they told me oh well once it is delivered in your home we can't do anything for you and this is coming from Corporate mouth they said no exchange all sales final and we can't help you with anything other than good bye. This all happened at the Henderson Nevada store. read more

My review would have been 5 stars. We purchased barstools and a coffee table. Love the barstools! DO NOT PURCHASE anything from the showroom that you are not 100% sure you love. Regarless of what the salesperson tells you, they will NOT accept returns for any reason. If you purchase insurance, they will repair the item, but if you are unsatified for any reason TOO BAD for you. They lost our business and our daughter's forever. Hoping our defective $400 table can be repaired, however the showroom piece had a similar defect and I am not optimistic after our customer service experience. Buyer beware! read more

Don't buy from this store. we bought 2 large recliners, John Brown said that both the chairs are in stock in the warehouse. They set delivery for 2 weeks on a Saturday. Called the Friday before and said one of the chairs had not arrived and reset the delivery for the following Saturday. We got a message that one of chairs was not in and that they would be delivering on Wednesday before Thanksgiving. 1. we are not in town and 2 they used the same exact story. tried to get a hold of the salesman and can't get anyone at the store. Cancelled the whole order. Don't waste your time with this store. read more

I ordered a Power loveseat on or About August 14 or 15th. The loveseat was delivered to me on August 17. The loveseat they sent me was the wrong color. I ordered the loveseat in cream and I got light gray. I have been trying to get Ashley to come get this thing to return it to the store, I cannot get a decent answer from them and so far I have not had this loveseat picked up! I will never ever deal with Ashley furniture again. I did nothing wrong. They screwed up and sent me the wrong color. Why won't they come pick it up? It's their error not mine they say they don't take furniture back. Well, if you send the wrong thing you should take it back. If I don't get rid of it in the next few days, I'm going to have our maintenance crew take it out of my apartment and put it down by the trash dump. read more

this is the worse experience EVER!!!!! I made a purchase online on May 6 for over $2700. No one from Ashley furniture can find the order nor assist me. I call the call center which is in another country only to be lied to and totally mislead and disrespected by there reps. I go into the store off galleria circle in Henderson wait over 30 minutes to be helped. only to have the rep say imm I can help. Ashley Furniture online is a franchise and they do things different! I chat with the reps only to get over 3 virtual assistants to end the chat without providing me with any insight!! This is the worst company ever!! All my friends and family tried to warn me about there experience, I didn't liste. They should be shut down entirel. Cheap farming out calls to another country who don't understand anything Im saying causing more problems just to save a dollar for the higher ups pockets! Worst Experience ever!!!!!!!! read more

Irwin is the best! We really needed a recliner and he went over the top with help. What a great guy. Highly recommend! Knowledgeable, understanding and he listens to his customers. read more

Kimberly gave us exceptional service. She was very helpful from the second we arrived until we purchased. Very informative.

I have been to this Ashley Furniture twice in the last week... over the weekend, my husband and I ended up finding the perfect table (Bellvern) and decided to purchase this one! Edgar and his manager helped us by price matching and we were perfectly happy paying the price we did for the quality of the table. So we decided to come back and get a couch (all for our new house we purchased) ... after sitting on every couch (along with Michael and his manager, Danielle), we picked out the Enola model, which we customized and we are so happy with our purchases!!! We are making our dream home with our dream style/colors and dream furniture!! Thank you guys!!! read more

Bought my couches on 5/22/21 its now 8/19/21 still have no couches went into the store with the best attitude i could after being on hold for almost 2hrs because they don't answer their phone and got nothing but attitude for them about the hole thing I would not recommend nobody to use Ashley's im surprised they are still in business read more

Ashley Store - Over 3 months and no couches - Furniture Stores Near Me - Henderson, Nevada

Irwin Feder was amazing. He made everything super easy and wasn't a pushy salesman. Highly recommend going through him if you're ever buying from this Ashley location. read more

Top notch service from John! Friendly and informative. Made buying a pleasure. Items in stock with quick delivery.

Worst furniture experience I have ever had. I ordered the Besteneer dining room table, six chairs, and the server on January 3, 2019. I placed the order through the Ashley Home Store in Henderson, NV. I was promised my order would be delivered on Monday January 14, 2019. I received a text on Saturday January 12 advising me I would receive my order between Monday January 14-Wednesday January 23. I replied to the text which stated a representative would contact me. I never received a call and waited home all day Monday the 14th. I had taken off from work and my order was never delivered. I reached out to customer service on Tuesday January 15, 2019. They stated they were aware my items would not be delivered on Monday January 14, 2019 but acknowledged no one reached out to me. The representative stated all of my items would be delivered on Friday January 25, 2019. This was a complete lapse in customer service considering I was promised my furniture for the 14th and it was a surprise for my spouse's birthday. My spouse took off on the 25th from work to receive our furniture. I was not pleased when I received a phone call from customer service stating my server had been damaged and would not be delivered along with my table and chairs. This would mean I would have to take yet another day off of work to receive my server. The Customer Service person could not give me a date of when my server would even be in stock yet alone delivered. I asked to speak with a manager and spoke with John. John stated he could not give me an estimate for when the server would be in stock or delivered until the truck delivering my table and chairs returned for the night. I advised him the missed delivery dates, lack of communication, and my server not being delivered was unacceptable. He stated he would be willing to offer financial compensation once he had a delivery date for the server. In the meantime the table and chairs were delivered yesterday afternoon. The chairs were so loose that I did not feel comfortable even sitting in them. When I would lean back to sit in the chair I could feel the back separate from the seat of the chair. On top of that half of the chairs were not level. I called John back to advise him of this. He stated he could not get a technician out until February 6. Again, I advised him this was unacceptable. I have a new dining room set that I would not even be able to use for almost two weeks. John told me he would call me later in the evening with resolution about the chairs and a delivery date for my server. I never received a phone call. I still have yet to receive a call back from management even after several emails. I still have broken chairs and no server. Sent from my iPhone read more

Helped by team member Sean. Was very thorough, gave the best deal on furniture I wanted as well as helped pick out the best color match for rugs! Would recommend anytime!! read more

I have been buy furniture from Ashley for quite some time. I bought my bed set a few years ago and have loved it and it has held up great. I just bought my first living room set and am excited to set it up. I was helped by Jeremy who was super nice and helpful without being pushy which I really appreciated. read more

Great service! Shawn really helped us choose the best bed! We had been looking for a while but he made it easy and comfortable. Thank you!

We went in, somewhat unplanned. Kimberly greeted us and pointed us in the direction of the Specified "reclining love seat" section. She "hovered" long enough to see if we had questions and left us to ourselves to ponder. She would wander back our way often but she was Not Overbearing with HER presence. She showed us comparable items but not the "more expensive" options. She is very professional at her position and we appreciate that she gave us SPACE to feel/think/experience on our own but close enough to sense when we had questions. Thank you Kimberly for ALL YOUR ASSISTANCE read more

Irwin was an amazing help with big moves and big decisions amazing service great discounts

Okay so it's been a couple of months since my last post. Well never mind my five star review. This place is a joke they are all so very nice and cater to you to get your money. Yes I feel stupid for allowing myself to become their victim. What you see on the floor is not that you get. I bought a dinning set plus an accent chair with end tables. They scheduled me for delivery but than changed the date. Okay should have been a sign for me. Than they called me to tell me that my dinning table would be the only thing delivered and that I would have to wait two more weeks for the rest. Okay no problem but when they delivered the dinning set little did I know that it would start falling apart a week later. Chairs were flimsy, screws were coming off, table was scratched NOT AT ALL WHAT I HAD SEEN ON Display! Than I get another call telling me that the rest of my order yet again was going to take another week. Okay so by this time I had enough. I go back to the store talk to a manager explain to him what is going on and he says okay we can have someone come by your house to fix the dinning set. Someone from our Corp office will call you to set a date. I said okay however I canceled the rest of my order and asked for a refund they agreed and gave me back my money for the rest of the order I hadn't received yet. Well 2 weeks go by and the table gets worst chairs are making noises and I still hadn't heard back from anyone from corporate. Oh wait the best part of it all is that I financed have of my purchase and I got my first bill. Well my bill had the wrong amount seems like this morons added the amount that they refunded me to my synchrony account. Oh I was hot drove again to Ashley's spoke to manager again. By this time he felt really bad about what was happening. So he asked a store rep to fix my account and offered me a whole new set. I agreed so we scheduled a date for delivery. Okay delivery day comes and when they got there needless to say they where missing parts to the dinning set. So they took back the new set and left the Flimsy chairs scratch table behind. Not again right? So I called the store couldn't talk to a manager. But he did call me back and told me he was sorry and told me I could go choose any dinning set I liked could be different no matter the price he would honor it or I could have the same one I already had but new and he would still give me a $300 store credit. So I thought about it and I decided to get A different dining set. Went to the store picked it out schedule delivery and they came by however the dining set was too big for my house doesn't fit and I wasn't home when it was delivered. When I choose this set the sales rep told me I could exchange it should I need to. So I called him the very next day to let him know that I needed to exchange it for a smaller one. He texted me back and told me that the only thing I would have to pay was the delivery fee of $99.99 okay no problem I get it my felt this time and I'm willing to pay. Now I just had the other manager John call me today to tell me that I would have to keep what I have now and they can't doing the exchange for me. Well doesn't that suck. After all you guys have put me through and what I've had to deal with now u can't help me after I was told you could. Okay I ain't done with this yet. If you John can't help me that's fine. I will take this to the better Business bureau and file a complaint with Synchrony Bank. I'm done dealing with people who don't have the best interest for their 5/19/19 today marks 5 days since my last post to yelp and the Better Business Bureau! I still haven't heard or received anything from Ashley's. How ever they did respond to my complaint on the BBB. Attached is their response. This idiots can't even get my Name right what a joke. Dear Ashley's Furniture I'm still waiting on a call plz go to my profile on BBB FOR MY CORRECT NAME AND PHONE NUMBER!! read more

Ashley Store - Furniture Stores Near Me - Henderson, Nevada

I honestly liked Erwin, my salesman until I discoverd he lied to me to make a sale. He led me to believe that if I didn't like the sectional I purchased without seeing it in person that I could exchange it for something else. I went in there the day after it was delivered. And they were unwilling to work with me in any capacity. I called corporate and they also would not allow me to make another selection. I have an entire home to furnish, was approved for the Ashley card and now I will be making all my purchases elsewere. Additionally, I opted to buy this sectional at Ashley rather than Big Lots which had it for less $4. So, If you are looking to buy at Ashley check Big Lots instead and save $$ and get better service! read more

Mark was a great help! Very polite and professional. He answered all of my questions and got me in a new bedroom set in under 30 minutes.

Theresa was really helpful and gave us ideas that we didn't think of. If you need furniture, ask for Theresa.

Melody and Mark helped us make the logical decision to pick warehouse pickup to save $100. We found the comfortable bar stools we were looking for. read more

Had a great experience. Everyone was so attentive ! The item I really wanted wasn't going to be ready for 11 weeks . They made sure I got something I liked ! read more