My wife and I purchased a 5 piece sectional with an ottoman last night. Our salesperson, Janice was absolutely fantastic. It was closing time, yet she did not rush us and tried to work within our budget. The reason I am giving this location a poor review, started the moment the Manager, Manny or Matty (not sure which is his name),came into the equation. He made it evident he did not want us there, was slightly rude, but not rude enough to walk away. In the end, he told us that he would give us a deal on our item if we bought the protection plan bringing the total to roughly $3,800. Before leaving, he informed us he would give us a discount on a rug that we were interested in. We decided we would come back today to do so. At home, we decided to look online to see more about the color of our sectional and came to the realization that we were not given a deal, but instead it was just the price off the internet and we were pressured into buying the protection plan. When returning to the store to buy the rug, I brought up the tax and delivery issue to Janice. Originally, we were told tax and delivery were waived. She directed me to Manny or Matty. When I showed him the issue on the receipt, he said not to pay attention to that, that is just a breakdown and doesn't effect the price. I completely understood. I, in return, told him that we would be returning the protection plan. He was extremely rude and told me to go talk to someone at the register and dismissed me. As I walked away, he addressed me in front of other customers in a combative manner. He told me that he only gave me the deal because I have to keep the protection plan. I told him that is okay and showed him the price online for roughly $3,400. He told me he gave me a good deal. I asked him if he wants me to return it and just purchase it online. He left me alone. Janice approached us and told us we could no longer have a discount on a rug because Manny or Matty made a deal with us and we removed something from it. I explained to her that he did not give us a deal at all. He gave us the same deal that we could have gotten from Ashley online. I do not believe that a person that makes things personal, or is rude and dismissive to his customers is a good representation for your business. I believe some retraining is in order for this gentleman. The only reason I am giving this location two stars is because Janice was fantastic and the rest of the staff, excluding Manny or Matty, was very welcoming and pleasant. I hope this review is helpful. Thank you, Lou read more

*** This review is for the buying experience only at this time. Our furniture hasn't been delivered yet.*** My husband and I went to Ashley in Greenbrook looking for new living room furniture this past Friday evening. We we looking for a nice sectional and when we walked in the front door, there it sat! We took the measurements of what we wanted home with us to see if it would fit. Our designer, Will, was a huge help. He explained that there were different configurations and if we needed a smaller size, he explained our options. We went back yesterday and discussed it with Will and decided on our pieces and placed the order. I will be honest, my lack of ability to visually imagine the furniture in the living room based on measurements only, was freaking me out last night. I emailed Will just to confirm the measurements again and he got back to me right away to ensure I had the right ones. I was a little calmer. Then this morning when I woke up, I was still a little worried about the furniture fitting. Then I realized that there was a better way to place the furniture in our living room, maximizing the space we have to have more open space and back to measuring I went. My husband's patience was now growing thin, but not Will's. Because I decided to change the location of the furniture, I needed to change the pieces we needed. I emailed Will right away this morning and he was able to switch the pieces for me without any problem. Will has been more than super patient and accommodating with me. I highly suggest if you are looking for furniture and go to Ashley, to ask for Will as your designer!!! read more

I purchased a furniture set April 2020 during the height of the pandemic. Upon making this purchase I was told by the sales man that it would take about 3 months for the furniture to come to my home. I said ok because it was not in stock at their warehouse. When 3 months rolled up I called them to get a status and they said there was another delay so 3 months turned into 6 months which they never called me to let me know that. When I finally received the delivery the couch that I ordered was damaged by the delivery crew. I reported it right away and it took 8 months for them to actually write up a claim. I called them every week, then once a month until someone decided to do something about it. When they decided to contact me their options were not acceptable to me. I wanted a partial refund for damaged sofa. They offered me a repair which I quickly denied. They also offered to replace the sofa but I did not want to go through another 6-8 months of the same thing. When they claimed to understand where I was coming from because I had legitimate concerns, they offered me a stupid low ball amount as a partial refund. I argued with them and they would not budge. To say I am highly disappointed with this company is an understatement. I will never purchase ANYTHING with this store ever again. If you are thinking about buying anything with them please don't. It is not worth your piece of mind and the headache. read more

My husband and I were looking to purchase a large dining set. We had an idea of what we were looking for and decided to shop at Ashley HomeStore in Green Brook, NJ. We met a salesman named Thomas J. who was so nice and patient with us. We described what we were looking for and Thomas showed us several dining sets that were the type we described. After looking at ALL the dining sets, we changed our idea of what we were looking for and Thomas showed us a dining set that absolutely was the perfect one!! He had this dining set in the back of his mind, but it was not what we had described to him at first, and he didn't want to be pushy or show us just any dining set. He was so patient with us, answered ALL our questions, and when he wasn't sure of a particular question, he went to the manager and gave us an answer. We didn't purchase the table right away because we wanted another family member to see it. Thomas understood and told us to call him if we wanted to see it again. He did not push us to purchase it at all !! We called him as soon as we got home and showed pictures of the dining set to our family member!!! We are so happy and excited with our purchase and we couldn't have had a better salesperson if we hand picked one!! Thomas is so nice, professional and patient. I will tell anyone I know who is looking for furniture to go see Thomas J. at Ashley HomeStore in Green Brook, NJ. !!! read more

Had a wonderful experience today at Ashley Furniture in green brook. I went in there with my fiancé to look at some dining sets and a couple other things we had seen online. The store had plenty of different sets and designs and it was really great to confirm that the quality of the items really was as good as it looked in the pictures (I'm not a fan of fake wood, composite, laminate type stuff and we liked the quality of items we were seeing). Our sales rep Wanda was excellent and we had an absolute pleasure working with her to see the variety of furniture and compare different things based on our needs and budget. After we had a few items on our minds the sales manager Sal helped bundle our items and break down the costs to try to give us the best possible deal. He worked with us on the interest free financing and we ended up getting most of what we need for our new place. Overall a wonderful experience and a big thanks to the Ashley team for helping us with our purchase! read more

If you go to Ashley's, do yourself a huge favor and ask for Tony!! He isn't one of those typical salesmen that are pushy and makes you feel bad for not purchasing on the spot. He greeted me at the door and asked if I needed help finding anything in particular. I told him I was looking for certain items that I saw online and wanted to see them in person. Tony wrote down the list of items and knew exactly what they were and exactly where they were in store. He was very knowledgeable about the items as well as well. He made a few recommendations based on the blueprint of the living space that I showed him. I ended up going with an item he recommended instead of one I wanted walking in and it ended up costing less and fitting better! I am so happy that I worked with Tony. I look forward to receiving the items in a few weeks. I'm definitely going to be going back to Ashley's for more furniture in the future because of my experience with Tony! read more

I walked in looking for a discontinued nightstand that was purchased at Raymour & Flanagan for a bedroom set that I purchased. After describing what the furniture looked like, Tom Loomis walked me over to this huge IPad looking device and right away pulled up an exact match!!!! He then walked me upstairs to see the display model and it was perfect! Finally I could complete my bedroom set!!After promising that I would be back, Tom gave me his cell number to follow up with me and did. Today, (8/5/22) I walked in and he greeted me and helped me to complete my purchase, escorted me to Marie who quickly, professionally and courteously finalized my order. Thank you all for your help. I plan to be a repeat customer in the future at the Greenbrook, NJ location. Wishing you all continued success and thank you for your professionalism and knowledge. - Kamuela Piscataway, NJ read more

My fiancé and I went to Ashley in Greenbrook on Sunday, November 4th and had a great experience! Basil was our design specialist and he was a huge help and very patient with us. This was our first furniture buying experience as we just moved into our first home together and it was extremely pleasant. Ofer the general manager was also fantastic and helped immensely with our purchase. We ended up buying a bedroom set, mattress, and couch. Basil helped us measure to make sure everything would fit in our new space and helped us try out mattresses to find the perfect one. When we checked out we had the pleasure of working with Wanda who explained everything diligently and made sure we were completely comfortable with our purchase. All and all a fantastic experience at this Ashley store! read more

Seek out Tony La in GreenBrook for your furniture needs. We purchased a full bedroom set, living room tables, an electric fireplace, a lift top coffee table, love seat and other assorted pieces of furniture for a new home over a 6 month period and always found Tony to be 1. Easy to work with, 2. Professional, 3. Available for questions, 4. Informative, 5. Not Aggressive in his sales approach. I got exactly what I wanted AND wasn't talked into anything. Very important also, when I changed my mind about anything I had ordered, order was canceled without question and refund quickly processed. I felt that with each order I was getting the best deal available at that time. read more

We called and spoke with Wanda the office manager about an item online and she mentioned to us about the special sales and promotions in store so we came in and met Janice. What an amazing experience my husband and I had shopping for our sofa and loveseat. We ended up purchasing a dining room table and chairs too. We never felt rushed. Wanda and Janice were so patient with us. We even applied for their credit card with 12 month no interest thanks to Meesha. What a wonderful team they have here in Greenbrook. We will be sending our friends and family to Ashley Furniture. Thank you for contributing to our future memories with your amazing Furniture. read more

I visited the Greenbrook, NJ store, where I was helped by an extraordinary sales person by the name of: Janice. She was friendly, knowledgeable, professional, and extremely concerned that every one of our objectives for satisfaction would be met. To further our GREAT PLEASURE, we then interacted with the store Manager, Michael, who was also friendly, professional, and accommodating. I will absolutely be a return customer MULTIPLE times, and will scream my satisfaction wherever possible. I am very pleased with the high quality furniture, the prices, and ESPECIALLY the service, respect and care I received from Janice and Michael. read more

My family was looking to buy a dining room set and we got an amazing deal! Tom and Sal gave us an amazing service they even gave us a mattress valued at $800 for free! And Tom even threw in a candle holder. We had an amazing experience there and would recommend them to anyone they truly try to get you the best deal possible and make the process enjoyable :) and the Furniture at Ashley is Top quality and it will last you forever, it pays to invest in good furniture, we have pieces from Ashley that we have purchased in the past and they stand the test of time. If you're going to buy something especially furniture go with Ashley. read more

This rating is for the Misha-District Manager, @ GreenBrook, NJ. My furniture was delivered and it was the wrong item, I immediately contacted them and shortly arrived in the store. I spoke with Office MAnager Keyona, who was helpful but I needed a Higher level staff member. Misha was with another client and asked if I could wait , so I did. When I tell you her customer service was TOP Notch, she was very knowledgeable of the product and ASSURED ME that she was going to fix the issue but at that point guest services needed to be contacted. MISHA AND KEYONA ARE THE BEST CUSTOMER SERVICE AT IT'S BEST. read more

My husband and I purchased a sectional and TV stand from Ashley Furniture in Greenbrook, NJ a few weeks ago. We worked with Tom Loomis and are so happy we did! Tom answered all of our questions and really spent the time to make sure we felt comfortable with what we were buying. Once we looked around the store a bit on our own to narrow down our options, Tom helped us find the best size furniture for our space and made recommendations such as fabric choice to help fit our lifestyle. We walked away feeling comfortable with making a large purchase and can't wait to receive our furniture! read more

I am very happy with the sservice i got here in this store . I went to Bobs and I felt like I was being followed and harassed . I went to the store to look for a couch for my new living room and I didn't know what to get . A sales guy named Basil helped me out he was really knowledgeable and even gave me some suggestions on how to add more pieces. He actually took the time out to help sketch out my space to see what is the best way to fit everything . Very happy with the service and look forward to seEing it all come together. . Plan to go back to this store soon read more

Wonderful! Can not say anything bad about this visit. Went looking for a couch and loveseat, Sunday morning. After a horrible experience at raymour and flanigan, we decided to go look at Ashley's. We were immediately greeted by Will, who was so nice and funny to deal with. He left us alone to browse and look at our own pace. In the end, we ended up with a great deal and even a coffee table we didnt plan on buying. The experience was so pleasant and the total opposite of raymour. I would defiently go back again for other rooms and work with Will again! read more

This was my first time shopping at this store.It was a very different experience due to the professionalism and knowledge of star. Upon entering I was greeted kindly and then guided to Abe who located the item I selected from an email. Since the love seat was not in the store, he showed me a sofa with the same material and style. Am amazed how easily the purchase was made, What a different energy in this store, Such professionalism , courtesy to customers and to each other. Such team work and respect. Thank you for this experience. read more

This is my first time ever going into Ashley Furniture & it was absolutely amazing! I was immediately greeted by Moe & he was AMAZING! Very knowledgeable on all of the mattresses and he also elaborated more about different pains I experience when sleeping. He wasn't just trying to get a sale, he actually cared about my concerns. We finally came to a mattress that I LOVE. (I also came at a good time since they were having an inventory reduction sale). Safe to say my first time buying a mattress was a stress free experience. read more

I can honestly say this was the first enjoyable furniture shopping experience we've had. We did not feel like we were being followed or hovered over while we browsed and when we needed help, Basil was more than patient with showing us all our options. He even grabbed items from a different set on a different floor, downstairs for us to see how it matched with other items we were interested in. Got a great deal on the items we bought as well. We will be returning for any future furniture shopping we do. read more