Terrible Experience - Would Never Shop Here Again
I wish I could give zero stars for the experience I've had with Arhaus. Last May, we ordered a very expensive marble table and were told it would arrive in three months. Instead, it took six months--and when it finally arrived, it was broken and damaged. Arhaus took it back but did absolutely nothing to apologize for the massive inconvenience.
They then promised a replacement within four months, but six months later, when it finally arrived, it was broken again. After waiting well over a year, we still don't have the table we paid for. On top of that, the customer service has been awful--rude, dismissive, and unwilling to offer any meaningful resolution.
This has been a frustrating, disappointing, and expensive ordeal, and I would never shop at Arhaus again. If you're considering making a purchase, especially something high-end, beware. The lack of care, delays, and poor customer service are not worth it. read more