They lack the most basic considerations and accountability as business owners to their customers…read more By far, horrible communication and lack of management skills demonstrated not just once but, on several occasions, and levels. Stay far away from them as your situation could end up similar to mine, since they don't really care about their customers!!!! We spent over $13,000 on custom furniture and two in stock items for various rooms in our house. Michael told us the bedroom set would take 8 weeks. I called the manufacturer, was told production was running 12 weeks plus 2 to 4 weeks for delivery. Michael had to know this when we ordered! We had the two in stock items delivered, a sofa and a recliner. The sofa three seat cushions were of varying firmness, Michael agreed to replace them. Michael ignored my requests for updates. 10 weeks after we purchased the sofa, the seat cushion replacements arrived. Good customer service would take cushions from stock in their warehouse to resolve this faster. The bedroom set, along with two cocktail tables and one side table were delivered. The finish on one table was incorrect as per our order and delivery was refused. Our bed frame of the bedroom set is not on the truck, paperwork has the item yellowed out. Never got a call from the store owners to apologize or discuss what's next. I texted Michael, said he would call me the next day - did not happen. I left a VM on his phone, still no response. A few days later he contacted me after I suggested that we cancel our order. Michael said that the manufacturers of both furniture pieces were working to replace the items and would take care of them immediately (whatever that meant). 6 weeks later, the (new) replacement footboard the headboard, and two side rails were delivered. The bed except for the (replaced) footboard are not the same color as the rest of the bedroom furniture set. I sent pictures to Michael, 2 weeks later I called for a status, he mentioned that the manufacturer would like a drawer from the nightstand to ensure a color match. I rushed the drawer over to his store the same day. He originally told me that he could pick it up the next week when they deliver a different piece of furniture. Well, I am glad I dropped the drawer off since the other delivery wasn't for another 3 weeks. Bed delivered, after waiting 11 weeks for the headboard and two side rails that are the correct color and the nightstand drawer, in total 9 months since order date!

DO NOT purchase anything from this store, as the owner LIED to our credit card company about a…read morecancelled order. The order was cancelled twice in talking with salesman Scott, once on the phone, once in person. When the owner called for the delivery date, he was told the order was cancelled. He said that salesman Scott didn't have the authority to cancel the order. They kept the entire bill on the credit card and LIED to the dispute dept. Michael said the order was a "SPECIAL ORDER" and was not cancelable ( LIE ) He also said the order was on their truck to be delivered ( LIE ) he was told personally that the order was cancelled the week before. He never supplied the credit card company with a refused delivery order. He sent a copy of the bill of sale, but beware, on every order form there is the statement that all sales are final. This is their catch if a dispute arises. Long story short, stay away from people like this. There are more reputable furniture places out there not out there to rob you. This dirtbag wanted to charge a delivery fee ( we received nothing ) and a 25% restock fee for an item cancelled a week before.

I would strongly recommend staying away from this establishment, where to start, order was placed…read more4-6 weeks turn into 14+ weeks, I received nothing but a run around timelines, after patiently waiting, I requested a refund, not only the refund was not granted, but Sol Shem-tov is the most dishonest and untrustworthy business owner that I have ever dealt with, I was insulted over the phone and all sudden a nice tone (your order will arrive soon) turn into a rude and unwelcome recital of his policies, I will be reporting this business to the BBB and ensuring other consumers are protected from this scam artist and untrustworthy places like Design Hub. After all the back and forth, I still don't have the items, yet monies were collected in advance. Worse place to conduct business with

I have been selling my lines to Design Hub for many years. I have found them to be diligent in…read morefollowing up on their orders. And servicing the ultimate consumer after the sale. I can genuinely recommend them and rate them 5 stars.

Family owned furniture store that really cares. It's a…read moremajor asset to designers. Some home owners don't understand how good they are. Michael, the designer provided such great insight and help me get the look I wanted for my budget. The delivery service... I love those guys! I see them in my neighborhood on their delivers. They remember me and always stop to say hello while I walk my dog.

10/10 service and even better furniture!! I have yet to see a scratch or decrease in quality in my…read morepieces after owning it for 3+ years. The delivery and install was handled with care and executed so efficiently! I would recommend to all my friends and family.

I came in the store around 12/20 looking for living room furniture. The man who helped us was very…read morenice and helped us order a sofa. He told us the furniture would be delivered in 2 weeks which was okay. A few days later I was browsing the web and saw a much better deal online for 2 sodas instead of one, including delivery. We called the store to try and cancel the order and the person the phone was very rude and told us the web was wrong and to not trust online shopping! Then he told us if we really wanted to cancel we would have to pay them 35% fee. Which I was not told about! I told them how I was having financial issues and no longer wanted it. And yet they pushed further to Noh giving us a between deal eventually they offered a different smaller sofa and a loveseat for an extra 200 and we took it believing it was a good deal They took 2 weeks to call us for delivery date and then we weren't scheduled for a week after that! Bad service!

This store is the worst place to buy furniture. The salespeople (Judy) is very eager to make a sale…read more& tell you whatever you want to hear. Due to Covid had to wait 3 mths for delivery which of course is not their fault. However the communication is horrible. You cannot call the store & ask for updates & the people who work there know nothing. All responses have to be made by Mo (store mgr) who by the way is hardly ever there. They say we will have him call you back tomorrow but NEVER does. I always had to run after him. He claims my messages were never given to him or he is so busy in the store. Really?? You got my money & now am treated horribly. Buyer beware... if you buy here you can't say you have not been warned. Oh & by the way when furniture was delivered had big chips in dresser drawer & also headboard. What a nightmare w/this store. NEVER AGAIN!!!

I had a great experience with Great House. Bonny really helped me in a pinch several months ago…read morewhen I needed to find a couch last minute before the holidays. She found an excellent one from a liquidation sale, which we used until the Younger Furniture couch we ordered through her arrived. We love the new couch - Bonny was extremely helpful throughout the process selecting size/style/fabric and managing delivery etc. Thank you for all the help!

There are many small and fragile items in this store and the shelves are packed. By accident I…read moreknocked a small bird that was priced at $28, which likey cost the store no more than $10. I apologized, helped pick up the pieces. The owner came up to me and in front of a store full of customers scolded me and said "if you break it you buy it". She was extremely rude. I was shocked. I paid and left. I will never shop there again. Parents beware. Don't take your kids there!

Great friendly Service. Prices are very reasonable. The staff are exceptionally knowledgeable…read moreand friendly.

I bought a bedroom set from them ...they couldn't put the handle on draw or underneath the…read morebed....and most of the wood was fake

If you do not live in NJ, do not order from this store. I had to keep calling them to arrange a day…read morefor them to deliver my couch. When they did bring the couch it was damaged. They took forever to come to come fix the damage. I then called because I was covered by store insurance to have them come back to fix the damage and they deliberately ignored my calls because they did not want to travel to Brooklyn. They have yet to call me back even though I've left multiple messages on the machine and through Amazon after my initial call telling them that I wanted them to come back. I would not recommend ordering from them. For my first time buying furniture, I did not have a good experience.

Great service!! Love my new couch! Reliable company and easy to contact. Would highly recommend.read more

Best furniture around and great customer service. Never had any problems with Furniture R Us and…read morethe Bloomfield location was super in my opinion. A large selection of different, modern styled furniture. You won't go wrong.

No communication from them I have to call to get updates. they don't have drivers for deliveries…read morethat are paid for. they will tell you delivery in a couple days but I'm going on week 3 waiting. UNPROFESSIONAL