Today we stopped at Mattress Firm and had a wonderful experience with Fred, one of their sales…read moreassociates. We were shopping for a mattress for my mom, and Fred was incredibly helpful from start to finish. He wasn't pushy at all and really listened to what we needed. Instead of steering us toward the most expensive options, he guided us directly to mattresses that matched our main concern, which was height and ease of getting in and out of bed. That was especially important since my mom is in her 80s. They also had a large selection of mattresses, which made it easy to compare different options and find the right fit. We really appreciated his honesty, patience, and professionalism. Fred made the whole experience easy and stress-free, and we left feeling confident in our choice. We would return anytime to Mattress Firm, and it is now our preferred mattress store for our home.

Avoid this store!!!!!! I chose a mattress and the salesman…read moregave me a price of 725. When I called to place the order a few days later the manager told me they're running a promotion where I could get a free adjustable bed frame with my purchase. So I said I'll take that for 725. He said no the mattress cost 999 with the free adjustable bed frame. So it sounds like I'm paying 274 fir this free adjustable bed frame. No your misunderstanding. I don't think so. But I needed the mattress so I bought it. But I write a review about my pricing experience. I didn't like the mattress so I went in to return it. The manager had gotten a call from corporate about my review so he immediately got hostile with me. THEN HE CALKED THE POLUCE!!!!!! Three police cars showed up! I was so embarrassed and humiliated! There was no reason for that. My he manager Kym is insane !!!! Stay away!!!!!

I've been dealing with back pain for years, but since getting my Tempur-Pedic mattress, I've…read morenoticed a huge difference! Bill was fantastic to work with! He listened to my concerns and recommended the perfect mattress. Sam in the store helped as well and he too was great. Thanks, Bill, for helping me!

The service here is top notch. Joseph and crew are beyond helpful and friendly. My husband and I…read morebought a tempurpedic mattress online and it was too stiff. We came here during our 90 day trial (Twice) to identify a replacement and the employees were extremely helpful and understanding and helped us find the right mattress for us, eventhough we were not buying anything, just trying beds. The cleanliness is top notch, especially during Covid. I walked into a mattress firm a couple months back and was disgusted. This place is cleaner than most museum's ive been in. I recently came back to buy sheets and pillows and the service was again impeccable. Thanks for making our huge purchase stress free!

I came in the store around 12/20 looking for living room furniture. The man who helped us was very…read morenice and helped us order a sofa. He told us the furniture would be delivered in 2 weeks which was okay. A few days later I was browsing the web and saw a much better deal online for 2 sodas instead of one, including delivery. We called the store to try and cancel the order and the person the phone was very rude and told us the web was wrong and to not trust online shopping! Then he told us if we really wanted to cancel we would have to pay them 35% fee. Which I was not told about! I told them how I was having financial issues and no longer wanted it. And yet they pushed further to Noh giving us a between deal eventually they offered a different smaller sofa and a loveseat for an extra 200 and we took it believing it was a good deal They took 2 weeks to call us for delivery date and then we weren't scheduled for a week after that! Bad service!

This store is the worst place to buy furniture. The salespeople (Judy) is very eager to make a sale…read more& tell you whatever you want to hear. Due to Covid had to wait 3 mths for delivery which of course is not their fault. However the communication is horrible. You cannot call the store & ask for updates & the people who work there know nothing. All responses have to be made by Mo (store mgr) who by the way is hardly ever there. They say we will have him call you back tomorrow but NEVER does. I always had to run after him. He claims my messages were never given to him or he is so busy in the store. Really?? You got my money & now am treated horribly. Buyer beware... if you buy here you can't say you have not been warned. Oh & by the way when furniture was delivered had big chips in dresser drawer & also headboard. What a nightmare w/this store. NEVER AGAIN!!!

Offered me a good deal and with savings, BUT Steven asked me to fill out this survey on my phone…read morefor financing a mattress and it turned out to be me opening up a credit card !!!!! I'm so mad because it wasn't clear in the beginning that ill be signing up for a credit card

My husband and I were assisted by Steve to help us find our new mattress. Steve was wonderful and…read moreso friendly. He was thorough and knowledgeable on every single mattress in the store. He listened to our needs, answered all of our questions and helped find the perfect mattress for us! He walked us through financing options and followed up to make sure we were prepared for delivery. Delivery was very smooth and easy. Highly recommend Steve and Mattress Firm. Thank you!!

Awesome customer service and quality. Mindy helped me find the perfect bed for my bachelor pad. She…read morewas very nice and seemed very knowledgeable about the product. Her tips for assembly came in quite handy as well. My new bed rocks! Thanks!

Please be warned shopping at this store ! Bought a very expensive mattress and was told by Janeen…read moreI needed a special mattress cover, which cost $150. After returning home I decided the one I had was very similar. Same day went back to the store an hour later but Janeen refused to take it back, even though she could clearly see the package had not been opened. Very rude and unpleasant. Shop where customer service is good. When you buy something they are pushing to sell you they don't tell you it is a final sale. Same thing happened with friends who bought a mattress but were unhappy with the firmness, a week later Janeen refused to exchange it for a different one saying the store policy does not cover "comfort" exchanges. Any mattress store will give you at least 30 days. The good reviewers will realize this when down the road they experience a problem with their purchase.

We brought my mother-in-law here to get a recliner and a chair. Thomson and the Manager (sorry I…read moreforgot your name) was very helpful. My husband forgot is phone and Jamel brought first class customer service, not only did he locate the phone, he waited out in the rain to give it to us! Give that man a raise!

Just a quick heads-up for anyone planning to visit the Ashley Store in Greenbrook. They have signs…read moreall over saying they're closing and that their loss is our gain off, but it's a scam. My husband and I went there yesterday thinking it would be a great chance to pick up some furniture for our new house. Thankfully, we told the sales associate we needed to double-check measurements before buying. When I got home and looked up the same items on their website, I realized they had marked up all the in-store prices. After the so-called "discount," the prices were basically the same as online. For example, they had a sofa table listed in-store with an "original price" of $1,300, but online it's only $450. Just a warning so no one else gets tricked by this. And when I asked the manager about this, she was full aware of the prices being doubled. Everything in that store is around $800- $1000 over the price online, so its not just a couple items here and there.

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!