easy in , easy out (with a new mattress for our spare bedroom ) within 5-10 mins…read more most of the brands that they carry are from the mid tier range and onwards (eg purpple , serta, tempuredic) read reviews before entering this place & everyone recommends susan . thankfully , susan was the one who served us (had 1 other guy who was working) . susan was sincere and friendly and was helpful overall, pleasant experience during this difficult (corona) time :D

Mark was very knowledgeable about the mattresses and helped me through finding the right one for my…read moreback pain. There were many brands sold there too. I got a really good deal on the mattress I bought. It was originally almost $900, for $378 during a sale they had! Mark was very helpful. He was a good and honest salesman.

The furniture adventure! My husband and I went into the…read morestore. We had been looking at many other furniture stores but nothing seemed right. We decided to go to Macy's furniture store. We looked around but what we needed was guidance, and then Oya A helped us!! When I spoke to her, I immediately felt I liked her and that intuition proved right! We learned quickly she has years of experience and helped us find what we needed from exact measurements and other questions (we asked her a lot). She went through various options with us to learn about the technology and what would fit our needs. She was so patient because I know we asked so many questions. She was absolutely amazing! We will definitely be going back! Oh the delivery was perfect and both gentleman who did the delivery were very good. The material on our furniture is gorgeous and the prices we got with the sale helped us as retired folks. Thank you to Oya, the delivery folks and Macy's!!

I am extremely disappointed with my experience ordering custom furniture at this Macy's location…read more I spent hours working with a salesperson to design a custom furniture order, only to be told several days later that the fabrics I selected weren't even available for the pieces I ordered. This should have been caught before the order was submitted. While the salesperson was very nice, it was clear they were not properly trained. What was even more disappointing was the response from the manager, Tara Chicarielli. There was little to no apology or accountability for Macy's mistake. To make matters worse, 10 days later I am still waiting for my credit to be processed. For a major purchase like custom furniture, I expected far better customer service, training, and follow-through.

Excellent experience and selection…read more Jessica was extremely helpful, honest and knowledgable. Will most definitely be giving them more business in the future.

Absolutely terrible customer service and a complete lack of basic respect…read more I placed my order on Saturday and returned Sunday morning to request a refund after changing my mind and deciding to go with a better-quality option. Instead of handling the request professionally, manager Enrique immediately made the process difficult and refused to provide the refund, claiming that refunds cannot be done on Sundays. That explanation made no sense, especially since there is no clear mention in Ashley's return policy stating that refunds cannot be processed on Sundays. Rather than simply helping or calmly explaining the process, he chose to challenge me and make an already frustrating situation even worse. What was most unacceptable was the way I was treated. Enrique told me I had "wasted the salesperson's time" because she had spent two hours on the sale, as if that somehow justified refusing to help me. That is not customer service. That is blaming and shaming a customer for wanting to cancel a purchase less than 24 hours later. His behavior then became aggressive and intimidating. He raised his voice, walked around the counter, stood directly in front of my face, and continued debating and challenging me instead of resolving the issue. At no point did he show any interest in customer care, de-escalation, or professionalism. His goal seemed to be making the refund process as difficult and uncomfortable as possible. I made it clear during the interaction that I will be filing a formal complaint with Ashley head office regarding both the handling of the refund request and Enrique's unacceptable behavior. This was not just poor service. It was hostile, confrontational, and completely unacceptable behavior from a manager. A company that claims to value customers should never allow someone in leadership to treat people this way. Based on this experience, I would strongly discourage anyone from shopping at this Ashley location.

Very poor quality I just return my old sofa it was broken and get a new one different style so I…read morepaid more money and shipping and handling fee. Then after 5 months it was broken again. I highly do not recommend Raymour &Flaningan for anyone wants to buy high quality furniture.

I hate this store just as much as they probably hate me. Let me start off with no one knows what…read morethey're talking about and they're in the wrong business. The managers Kelly, Jacob and Michael are playing a corrupt role in this location. They definitely can use some training on how to handle customers or just shouldn't have a career in customer service!! I never got my order, they all had different stories about where my furniture was. I went to another location who treated me with absolute RESPECT!! So if anyone's trying to buy furniture go see Era at the Raymour and flanigan outlet in Princeton! She's amazing in so many ways and got my new order in and was treated like a human.

Shop local, organic, and eco-friendly! I was looking for an eco-friendly, organic pillow and I…read morefound it at White Lotus Home. I bought a Medium Standard Kapok pillow. I had it customized with a zipper so that I can remove/add fibers to suit my needs. I've been sleeping on it for a few weeks now and I love it! I haven't had neck pain at all and I've had pleasant dreams. The sales associate, Elizabeth (I think) was really nice and helpful. They sell eco-friendly mattresses, sheets, bed frames, nightstands, pillows, blankets, and throw pillows. They do all their sewing on premise; mostly handmade stuff! When I'm ready for a new mattress, I will definitely consider purchasing a mattress/bed from here!

I've ordered 5 different mattress toppers from White Lotus Home. The quality is impeccable! When…read moreexploring competitors note the weight of the fill, it's typically less than 1/3 of what you get here. Always satisfied.

Awesome customer service and quality. Mindy helped me find the perfect bed for my bachelor pad. She…read morewas very nice and seemed very knowledgeable about the product. Her tips for assembly came in quite handy as well. My new bed rocks! Thanks!

Please be warned shopping at this store ! Bought a very expensive mattress and was told by Janeen…read moreI needed a special mattress cover, which cost $150. After returning home I decided the one I had was very similar. Same day went back to the store an hour later but Janeen refused to take it back, even though she could clearly see the package had not been opened. Very rude and unpleasant. Shop where customer service is good. When you buy something they are pushing to sell you they don't tell you it is a final sale. Same thing happened with friends who bought a mattress but were unhappy with the firmness, a week later Janeen refused to exchange it for a different one saying the store policy does not cover "comfort" exchanges. Any mattress store will give you at least 30 days. The good reviewers will realize this when down the road they experience a problem with their purchase.

Wow I got everything I needed in one trip plus a new entertainment center! Great salesman named Raj…read morehad so much patience and showed me so much. They delivered the couch, rug and new entertainment center& took away my old furniture!! First time at bobs! Excellent experience

tay Away from Bob's! Bob's intentionally delivered a…read moremattress with ripped lining underneath. Three weeks later, after resending pictures of the damage six different times and spending hours on text, a service rep (Keisha) accused me of lying--claiming my photo was of a twin mattress, not a queen--and told me they weren't returning or exchanging it. I finally wrote to corporate, and Ty called me to say they issued a return. But all I wanted was the pillow top plush mattress I originally purchased. They no longer carry one, offered no comparable replacement, and told me they aren't responsible for the old mattress they removed (which was perfectly fine). Bottom line: From the two hours wasted in the store (where no one knew what they were doing), to weeks of rude customer service and false accusations, this company has been a nightmare to deal with. They offered no real solution. The stress and time I've spent has been absolutely not worth it. They are horrible. Do not buy from Bob's!

I've been dealing with back pain for years, but since getting my Tempur-Pedic mattress, I've…read morenoticed a huge difference! Bill was fantastic to work with! He listened to my concerns and recommended the perfect mattress. Sam in the store helped as well and he too was great. Thanks, Bill, for helping me!

The service here is top notch. Joseph and crew are beyond helpful and friendly. My husband and I…read morebought a tempurpedic mattress online and it was too stiff. We came here during our 90 day trial (Twice) to identify a replacement and the employees were extremely helpful and understanding and helped us find the right mattress for us, eventhough we were not buying anything, just trying beds. The cleanliness is top notch, especially during Covid. I walked into a mattress firm a couple months back and was disgusted. This place is cleaner than most museum's ive been in. I recently came back to buy sheets and pillows and the service was again impeccable. Thanks for making our huge purchase stress free!

When I walked in the store, Julia was finalizing the delivery details on a sale but acknowledged me…read moreand asked me to browse freely as she would be 5 more minutes. I came in knowing I needed to buy a memory foam mattress and Julia had me lay on several different options and directed me towards the best bang for my buck...within about 10-15 minutes, Julia helped me pick out the perfect mattress at 30% off and even got me a free adjustable base. 5 star service!!

What a treat! Thank you to Tim A. for making what could have been an overwhelming decision, easy…read moreand fast. Will definitely recommend this location to friends! Thank you!

I bought a bedroom set 7 years ago online at Bob's that I absolutely loved. I had it less than…read morethree months and the sideboards split and collapsed. It happened twice 2 separate times, and they had to send the same repairman out twice to replace the side boards bc my bed was half on the floor. When it happened again to the other side, the repairman said he had many problems with my original set and he suggested to me to buy a totally different one. When I spoke to management they recommended the same thing, replacing my original set. I did replace my original set with a totally different new one and different style.it cost me another $300. So far I haven't had any problems. I had to go through customer service multiple times to fix my issues which bothered me. My set was under warranty. Once I got my new bedroom set things have been fine, no problems. I went in to Bob's this time in person looking for a living room area rug. I was greeted immediately by a nice salesman. Unfortunately bc I went 2 days after Black Friday, the selection wasn't that great and couldn't find what I needed. The store was filled with many different styles and types of furniture. Bob's coordinates sofas, love seats, recliners with an area rug and accessories. It's nice to walk around and get ideas. Bob's claim they're having a sale. I feel like they mark things up to mark them down. I have bought high-quality furniture over the years and paid a premium, but that furniture has lasted me and is still in great shape. I guess you get what you pay for. If you're looking for furniture on a budget then Bob's is your place. Just make sure you know exactly what you're buying. .

No idea about how the quality of the furniture is, but I have a feeling that (like others have…read moresaid) you get what you pay for. However, we went to about a half dozen furniture stores looking to outfit a small studio apartment and Bob's BY FAR was the best shopping experience. Arnold understood what we needed, was respectful of our budget and made the entire experience easy.