SCAMMERS WORK HERE! My wife and I ordered a bedroom set on 01/09/22 and we're promised 2 to 3 weeks…read moredelivery because "everything is in stock". 3 weeks go by and we get a phone call from Stella letting us know there's a delay and we would receive our furniture on 02/10/22 and will get a calling with a time. No one ever called, its 02/25/22 we are still without furniture in the proccess of trying to get a full refund. They tried to rip us off for $110 but got away with 10. My total was 2798.91 they charged 2808.91 "accidentally" they were trying to be slick and did 2 different transactions. 1. They give you their terms and conditions after you sign(invoice says 35% restocking fee, website 25%) 2. Manager is only there 2 days a week, Saturday and Sunday and he's the only one that has control to "help". So no one ever returns your calls 3. Do NOT pay cash no matter how much discounts they offer! If you do not take this review seriously 4. Do NOT buy their insurance 5. Read their reviews on Google.

We bought furniture from this business . Not even 2 days after delivery under the bed broke…read more Reached out, was told to send pictures and never heard back. Called multiple times no response.Horrible experience, don't waste your time going here

Wildly overpriced and the showroom was a little strange, everything is just scattered around. We…read morewere quietly greeted and then followed around at an awkward distance by a sales associate, she was kind of hovering but within ear shot so she'd comment on our quiet conversation about the furniture. I had told her were were just looking around and she handed us her business card right away and said ok. We then walked away only to find her pop up right behind us every single time we paused to look at a piece of furniture. It was uncomfortable to shop here with this sales tactic. Some of the furniture was nice and looked like it could be from this decade, but not for us. Could have been a better experience if the sales team wasn't so awkward.

No single Furniture & Design Center in NJ can complete with Safavieh, Bridgewater, period.read more

The furniture adventure! My husband and I went into the…read morestore. We had been looking at many other furniture stores but nothing seemed right. We decided to go to Macy's furniture store. We looked around but what we needed was guidance, and then Oya A helped us!! When I spoke to her, I immediately felt I liked her and that intuition proved right! We learned quickly she has years of experience and helped us find what we needed from exact measurements and other questions (we asked her a lot). She went through various options with us to learn about the technology and what would fit our needs. She was so patient because I know we asked so many questions. She was absolutely amazing! We will definitely be going back! Oh the delivery was perfect and both gentleman who did the delivery were very good. The material on our furniture is gorgeous and the prices we got with the sale helped us as retired folks. Thank you to Oya, the delivery folks and Macy's!!

I am extremely disappointed with my experience ordering custom furniture at this Macy's location…read more I spent hours working with a salesperson to design a custom furniture order, only to be told several days later that the fabrics I selected weren't even available for the pieces I ordered. This should have been caught before the order was submitted. While the salesperson was very nice, it was clear they were not properly trained. What was even more disappointing was the response from the manager, Tara Chicarielli. There was little to no apology or accountability for Macy's mistake. To make matters worse, 10 days later I am still waiting for my credit to be processed. For a major purchase like custom furniture, I expected far better customer service, training, and follow-through.

With the passing of Alvin, our much loved feline it is well past time to upgrade our cat-a-clysmic…read more(sorry, couldn't help myself) living room furniture that he had long ago turned into his second bedroom and claws out Pilates studio. I have passed US Brand for years and may have stopped in when it was an "Oriental Furniture Outlet" or a mattress wholesaler, I really can't remember. Whatever it was doesn't really matter, US Brand is a converted industrial garage stuffed to the rafters with furniture. Surprisingly the staff is very low key and allows you to catch your breath and get the lay of the land without descending like vultures on a wounded mongoose (very much appreciated BTW.) Unfortunately, their furniture inventory is not our style. Lots of laminate, white leather, sprawling Diamonique chandeliers and copious use of gold inlays. It felt more like an estate sale for the last Gabor sister or perhaps, Imelda Marcos. Obviously, this casino maximus style must sell but today was not the day to channel my inner Wayne Newton. Four stars for the very relaxed sales environment. Given the furniture jackals elsewhere, that's no small compliment.

Very happy with the place! Didn't know they existed, but drove past when furniture shopping up and…read moredown Route 1 and decided to stop in. Glad we did. First we liked the sales gal and her helpful, non pushy style. Compare that to a competitor across the street where it looked like a car dealership and several sharp looking guys in suits waiting at the door for you to exit your car! Not that style here at US Brands! The owner was equally low key. It took two visits before we landed on the exact size and color of sectional couch. They said it would take 6-8 weeks; it took a week or so longer; and was just delivered today! We LOVE our new couch! And now plan to return to add other new pieces to our family room. Highly recommend this place.

We are soooo pleased with our recent purchase of a couch,loveseat, and chair!!!…read more The quality of the furniture, the excellent customer service and the professional delivery team all made doing business with Rider Furniture the BEST experience!!! I would positively purchase furniture there again, thank you!

Delivery was seamless,Jonathan and Sebastian were terrific! Very respectful of my home and took…read moretime to make sure the sectional was placed exactly where we wanted it. We have purchased multiple pieces of furniture from Rider over the years and the quality can't be beat.

Very poor quality I just return my old sofa it was broken and get a new one different style so I…read morepaid more money and shipping and handling fee. Then after 5 months it was broken again. I highly do not recommend Raymour &Flaningan for anyone wants to buy high quality furniture.

I hate this store just as much as they probably hate me. Let me start off with no one knows what…read morethey're talking about and they're in the wrong business. The managers Kelly, Jacob and Michael are playing a corrupt role in this location. They definitely can use some training on how to handle customers or just shouldn't have a career in customer service!! I never got my order, they all had different stories about where my furniture was. I went to another location who treated me with absolute RESPECT!! So if anyone's trying to buy furniture go see Era at the Raymour and flanigan outlet in Princeton! She's amazing in so many ways and got my new order in and was treated like a human.

Will not be shopping here. Came in looking for the tea place. Parking was a little unclear, parkwd…read morein front of this sign then moved before homestead was open in between two cars. I was told I shouldn't park there. Ron M (as identified from his yelp business owner responses) was rude and condescending. Matcha place was great though. Ron, be a little kinder to others. I also saw chip and Joana Gaines on your stuff. Congrats that's great. But you should do some research on Murr. Not a good representative of business either

I kinda got lost and ended up in the vicinity awaiting to rendezvous with a group of friends, of…read morecourse, I was early and to kill some time, I stopped at a quaint and aesthetically appealing gray building with well manicured facade. Lo and behold, as you come in, what welcomes you is the serene ambiance of almost "home", minus the smell of home cooking or popcorn. The place is packed with very tastefully curated items from handcrafted "reclaimed lumber" to Villeroy & Boch and other very interesting finds. Even the bathroom which I perused after a long drive looked great and well appointed. The young lady at the counter was very pleasant and cordial. The very dapper looking gentleman (I presumed is the owner) was very attentive and hands on with his assistance on the product I was interested in. He answered all my questions and seemed really knowledgeable. Though quite a distance from home, it will be goodbye to the mall at Short Hills and hello to The Homestead at Princeton when it's time to redecorate. Pricing ranges from expensive to affordable. Well, depending on your taste, budget and aesthetics The place gave me the shivers (positive). If I was a leaf, I would be shaking. The place is marvelous. The dapper gentleman and young lady was a delight. Thank you for the shopping experience.

I called in regards to looking for furniture When I got the recording there was a message from last…read moreDecember saying they would be closed for the holidays and will reopen January 3rd

From the owner: We specialize in High Quality, New and Used Furniture at Affordable Prices!read more

Absolutely terrible customer service and a complete lack of basic respect…read more I placed my order on Saturday and returned Sunday morning to request a refund after changing my mind and deciding to go with a better-quality option. Instead of handling the request professionally, manager Enrique immediately made the process difficult and refused to provide the refund, claiming that refunds cannot be done on Sundays. That explanation made no sense, especially since there is no clear mention in Ashley's return policy stating that refunds cannot be processed on Sundays. Rather than simply helping or calmly explaining the process, he chose to challenge me and make an already frustrating situation even worse. What was most unacceptable was the way I was treated. Enrique told me I had "wasted the salesperson's time" because she had spent two hours on the sale, as if that somehow justified refusing to help me. That is not customer service. That is blaming and shaming a customer for wanting to cancel a purchase less than 24 hours later. His behavior then became aggressive and intimidating. He raised his voice, walked around the counter, stood directly in front of my face, and continued debating and challenging me instead of resolving the issue. At no point did he show any interest in customer care, de-escalation, or professionalism. His goal seemed to be making the refund process as difficult and uncomfortable as possible. I made it clear during the interaction that I will be filing a formal complaint with Ashley head office regarding both the handling of the refund request and Enrique's unacceptable behavior. This was not just poor service. It was hostile, confrontational, and completely unacceptable behavior from a manager. A company that claims to value customers should never allow someone in leadership to treat people this way. Based on this experience, I would strongly discourage anyone from shopping at this Ashley location.

I wish I could give this place zero stars. Ordered a bedroom set for my son, out of the 5 pieces…read moreneeded to put the bed together only 3 were delivered. We had to wait 10 days for the delivery crew to come back with the proper parts only for them to still not have everything they needed to put the bed together. They scheduled a new delivery date a week later and did not show up. My son has been sleeping on a mattress on the floor for 3 weeks now and I can't get anyone to help resolve this issue! Customer service is a NIGHTMARE at this location. My husband and I have received nothing but gaslighting and the run around. DO NOT SHOP HERE!

tay Away from Bob's! Bob's intentionally delivered a…read moremattress with ripped lining underneath. Three weeks later, after resending pictures of the damage six different times and spending hours on text, a service rep (Keisha) accused me of lying--claiming my photo was of a twin mattress, not a queen--and told me they weren't returning or exchanging it. I finally wrote to corporate, and Ty called me to say they issued a return. But all I wanted was the pillow top plush mattress I originally purchased. They no longer carry one, offered no comparable replacement, and told me they aren't responsible for the old mattress they removed (which was perfectly fine). Bottom line: From the two hours wasted in the store (where no one knew what they were doing), to weeks of rude customer service and false accusations, this company has been a nightmare to deal with. They offered no real solution. The stress and time I've spent has been absolutely not worth it. They are horrible. Do not buy from Bob's!

Wow I got everything I needed in one trip plus a new entertainment center! Great salesman named Raj…read morehad so much patience and showed me so much. They delivered the couch, rug and new entertainment center& took away my old furniture!! First time at bobs! Excellent experience