Offered me a good deal and with savings, BUT Steven asked me to fill out this survey on my phone…read morefor financing a mattress and it turned out to be me opening up a credit card !!!!! I'm so mad because it wasn't clear in the beginning that ill be signing up for a credit card

My husband and I were assisted by Steve to help us find our new mattress. Steve was wonderful and…read moreso friendly. He was thorough and knowledgeable on every single mattress in the store. He listened to our needs, answered all of our questions and helped find the perfect mattress for us! He walked us through financing options and followed up to make sure we were prepared for delivery. Delivery was very smooth and easy. Highly recommend Steve and Mattress Firm. Thank you!!

I bought a bedroom set 7 years ago online at Bob's that I absolutely loved. I had it less than…read morethree months and the sideboards split and collapsed. It happened twice 2 separate times, and they had to send the same repairman out twice to replace the side boards bc my bed was half on the floor. When it happened again to the other side, the repairman said he had many problems with my original set and he suggested to me to buy a totally different one. When I spoke to management they recommended the same thing, replacing my original set. I did replace my original set with a totally different new one and different style.it cost me another $300. So far I haven't had any problems. I had to go through customer service multiple times to fix my issues which bothered me. My set was under warranty. Once I got my new bedroom set things have been fine, no problems. I went in to Bob's this time in person looking for a living room area rug. I was greeted immediately by a nice salesman. Unfortunately bc I went 2 days after Black Friday, the selection wasn't that great and couldn't find what I needed. The store was filled with many different styles and types of furniture. Bob's coordinates sofas, love seats, recliners with an area rug and accessories. It's nice to walk around and get ideas. Bob's claim they're having a sale. I feel like they mark things up to mark them down. I have bought high-quality furniture over the years and paid a premium, but that furniture has lasted me and is still in great shape. I guess you get what you pay for. If you're looking for furniture on a budget then Bob's is your place. Just make sure you know exactly what you're buying. .

No idea about how the quality of the furniture is, but I have a feeling that (like others have…read moresaid) you get what you pay for. However, we went to about a half dozen furniture stores looking to outfit a small studio apartment and Bob's BY FAR was the best shopping experience. Arnold understood what we needed, was respectful of our budget and made the entire experience easy.

The mattress I bought form Shovlin is the best mattress I've ever had. I also love the fact that I…read moresupported a local business!

We have been long time customers - multiple mattresses have been purchased over the years. Always…read moreexcellent service, great quality and easy delivery. Thanks - Lydia and Randy!

Please be warned shopping at this store ! Bought a very expensive mattress and was told by Janeen…read moreI needed a special mattress cover, which cost $150. After returning home I decided the one I had was very similar. Same day went back to the store an hour later but Janeen refused to take it back, even though she could clearly see the package had not been opened. Very rude and unpleasant. Shop where customer service is good. When you buy something they are pushing to sell you they don't tell you it is a final sale. Same thing happened with friends who bought a mattress but were unhappy with the firmness, a week later Janeen refused to exchange it for a different one saying the store policy does not cover "comfort" exchanges. Any mattress store will give you at least 30 days. The good reviewers will realize this when down the road they experience a problem with their purchase.

Awesome customer service and quality. Mindy helped me find the perfect bed for my bachelor pad. She…read morewas very nice and seemed very knowledgeable about the product. Her tips for assembly came in quite handy as well. My new bed rocks! Thanks!

We recently visited this location and Charles couldn't have been more helpful. We knew exactly what…read morewe wanted and he understood and wasn't pushy with add-ons (that's always appreciated). We'll certainly be back when we upgrade in the coming year(s).

Tamer was incredibly courteous, knowledgeable, professional, friendly, and easy to work with! He…read morehelped me with my 16 year old who has back pain and needed a better mattress. He was incredibly responsive even by text, and just the best!!

My husband and I found Craig on the web and wandered into his store in an office building on west…read more38th street one rainy friday afternoon. Craig spent a lot of time with us and gave us the opportunity to try out different beds. We found a bed we liked and told him that we were going to go comparison shopping before making a decision. He advised us to go to Macy's which has the best selection. He never pressured us to buy. We did go to Macy's plus one other store but ultimately decided that Craig had the best bed for the best price. We appreciated the time he took and the no-pressure approach. We now have our new bed and are totally thrilled with it. I highly recommend Craig as he knows his stuff and gives you the time and space to comfortably come to a decision.

Craig seems like a nice enough guy and he let me in without a prior appointment which was great for…read moreme, but the mattress he recommended was too soft for my body type. Woke up with worsening aches and pains after trying out the mattress (Summer field Ariel) for a 4 month period to REALLY BREAK it in, just didn't work for me. Thank you to Craig regardless because he let me return the mattress past the expiration date and was straight up with me. WOULD reccommend since he helped me out with that and gave me suggestions!! THANKS again Craig!

We had an excellent experience buying a Wesley Allen King bed and mattress. Although I knew what I…read morewanted there was every opportunity given to purchase a less expensive bed and frame. Extremely knowledgeable about mattresses and very patient. No gimmicks. Installation was also well done and on schedule. May occasionally close early so call first. There is some parking right in front of the store.

Excellent customer service. Tom (the owner) will go beyond the call of duty to make sure you get…read moretaken care of and are completely satisfied. I live in Los Angeles and my mother is in an assisted living facility in NJ during the Coronavirus Pandemic. She needed a new bed but wouldn't be able to go to the Red Bank Sleep Shoppe to try one out. Plus, I had to execute this transaction from over 3,000 miles away. At the same time, I had to have her Medicare bed picked up on the same day as the delivery of the new bed. I looked around and spoke with other mattress stores but I got the best feel from Tom when we spoke. I had to have the delivery done on a Tuesday and his team doesn't do deliveries that day. Due to the situation, Tom said he would make the delivery himself since it was a smaller bed (twin). He made the delivery with his own car. He was right on time and set the bed up. My mother complained that the bed was too tall for her so I spoke with Tom and he was able to delivery a smaller box spring, the very next day. She loves her new bed. Overall, it was a pleasure buying a bed from the Red Bank Sleep Shoppe. Tom knew his business, was very personable and delivered on everything he promised. I could trust him and that was extremely important when it comes to my mother.

Stopped by on Sunday…read more Met with Jared - he was very informative and helpful No sales pressure Purchased a Beautyrest PressureSmart 2.0 Hybrid 13" Delivered ahead of time on Monday

Do not buy an adjustable bed from them. They use a service company called Servco which is the worst…read morecompany to deal with. Also, adjustable bed lasted 13 months. First service call cost $200 and fix lasted 6 weeks.

Victor Patalano is an ambassador of professional customer service!…read more Let's collaborate! Thanks, Jack Bosma 1-862-200-1469 https://wa.link/c9h5bn https://api.whatsapp.com/send?phone=18622001469 https://t.me/jackbosma https://meetn.com/jackbosma tutorjacknetwork@gmail.com "Inspect what you expect."

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!