Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

So it's a long time coming for me to post this review but it's well deserved. My husband and I…read morewent into this Macy's store back in the fall of 2018. We were in the middle of a long and emotionally draining renovation. We were give multiple move in dates and always having to push our delivery date. Our salesperson Nick (furniture) and John (mattresses ) we've found out there no longer with the company, sadly! They were both helpful and great to work with! Because of them and the entire staff there we'd recommend anyone to this store because they go above and beyond with and for their customers. Debbie is always welcoming and informative. Yani (i believe the store manager) is very helpful and courteous. I say this today because we wisely purchased Worry No more (furniture protection) and Bedcare(mattress protection plan) . Well for some reason or another we never received a mattress pad/cover you're supposed to get with the protection plan. I found this out after having taken my mom there to purchase her own mattress. I called recently to get this fixed. Yani went above and beyond to assist me in getting this matter fixed and she did that for us!! Looking for new furniture go to this store, just solely for the customer service they give!! Also the delivery men were super professional and respectful of our home.

Poor quality furniture. Obnoxious sales people. Not great prices for quality. Customer service…read moreminimum

I had a lovely experience at Bob's today while looking for a living room set with my partner. Jane…read morewas extremely knowledgeable and helpful. She was not pushy about ordering items right away but she gave her most honest advice about when to order. The customer service here is phenomenal. Overall this store is very reasonably priced for their furniture. My partner and I are in the process of ordering a living room couch set and mattress / bedroom set. Thank you Jane!

Came in here to purchase and donate some furniture. Staff was nice and friendly. Got what I needed…read moreand left. Since I knew what I was purchasing, told them to just keep it to what I need and not try and up-sale me anything else.

We had previously purchased a top-line mattress, and received 30 years of service from it. Waking…read moreup sore for too many mornings was a clear indication that we were due for a new bedding system, and Sleepy's was our first stop. This location displayed a wide range of brands and firmness options, but the two we wished to look at first were Tempurpedic and Sleep Number. Tempurpedic was well represented at Sleepy's. Our sales rep was on his first day after training, but was polished, informed, generally helpful and thoroughly professional. Unfortunately, there were no firm mattresses to audition, and frankly, we found nothing that was particularly notable about the Tempurpedic experience. We were also shown a high-end Simmons mattress. After answering many questions, we decided that a visit to the Sleep Number store in North Plainfield would give us the opportunity for intelligent comparison. The Sleep Number experience was an instant love affair, and we purchased their mid-range model for $1k less (with pillows and all accessories included) than the Temperpedic and Simmons models at Sleepy's. Bedding systems are a purchase where individual tastes and preferences weigh heavily, and the variety and professionalism at Sleepy's made it a good first stop.

Very pleasant visit. I went to this specific store and got great service. Dennis was there at the…read moretime and he helped myself and my fiancé out. He explained everything in detail. We just got our mattress today and boy are we happy !!! Good night sleep we are going to have!! I would definitely recommend this store for your mattress.

Marc was incredibly helpful. We had already identified a dryer that fit our lifestyle, but he…read morehelped us find a slightly smaller model that would be easier to move into our old house with narrow doorways. The delivery men were outstanding! They arrived when promised and easily removed the old dryer. We have had some really bad experiences with appliance deliveries from other businesses. These guys were thorough and efficient - a real pleasure to work with. We will definitely shop at this PC Richards again.

This is second time getting something in past 3 months.First 1 in may.Bought AC,opened box and it…read morewas CLEARLY broken from being dropped..Went to union store,manager accused me of damaging and returning.Person at customer service was VERY RUDE,CURSED AT ME AND CALLED ME A LIAR.No reply from corporate.Last and final time, received refrigerator, did not get it,person refused to wear mask.Called corporate and they talked to dispatch.Problem solved,it was hooked up week later.UNLESS,I ABSOLUTELY HAVE TO WILL NEVER SHOW AT PC RICHARDS,AGAIN.Not that they care

KNOW YOUR RIGHTS!…read more You have rights as a consumer under the Consumer Fraud Act. The sales order you signed is not valid or enforceable according to NJ law that protects your rights as a consumer. It does not matter if your sales order says "Special Order", "No Refunds," "No Cancellations," "All Sales Final" or "Store Credit Only." - this is illegal. Eddie R./Bilal A./James Marstiller/Betty Jones at Furniture & Mattress Gallery/Furniture & Mattress Outlet/www.myfurnituregallery.com/whatever they are deciding to call the furniture store inside of Unique/MyUnique Thrift are engaging in deceptive and fraudulent business practices. According to New Jersey Administrative Code Title 13 Chapter 45A Subchapter 5.1 (NJ Admin Code 13:45A-5.1-4), your purchase order/receipt/invoice MUST state a promised delivery date and they MUST deliver your furniture on or before the promised delivery date. If unable to do so, they MUST provide written notice to you notifying you of their inability to meet the delivery date and offer you the option of a FULL AND PROMPT REFUND. Failure to do so is a deceptive practice under the Consumer Fraud Act. Supply issues DO NOT waive your rights. The sales order you signed IS NOT VALID. It MUST state the following: 1) The merchandise you have ordered is promised for delivery to you on or before (insert date or length of time agreed upon). 2) If the merchandise ordered by you is not delivered by the promised delivery date, (insert name of seller) must offer you the choice of (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting delivery at a specific later date. It is ILLEGAL for them to put "all sales final," "no cancellations" or "no refunds," on the sales order. If your sales order says any of this, it is NULL and VOID and UNENFORCEABLE. IT DOES NOT MATTER IF YOU SIGNED IT, New Jersey Statute 56:12-15 (N.J. Stat. Ann. § 56:12-15) prohibits consumer documents from waiving a consumer's rights. WHAT TO DO to get your money back if they refuse to refund you in full: 1) If you paid with a debit or credit card, contact your bank or card issuer and notify them of the fraud. You can dispute the charge and your bank will investigate. If you financed the purchase or your bank doesn't help you, file a complaint with the Consumer Financial Protection Bureau https://www.consumerfinance.gov/ 2) File a complaint with the New Jersey Division of Consumer Affairs https://njconsumeraffairs.state.nj.us/file-a-complaint/ If necessary, find a Consumer Law Attorney in NJ and get a FREE consultation. These are all free resources provided by the government that are available to you so you can get the refund you're entitled to. You should not have to pay a dime or forfeit any percentage of what you paid to cancel the order and get a refund. https://www.njconsumeraffairs.gov/regulations/Chapter-45A-Administrative-Rules-of-the-Division-of-Consumer-Affairs.pdf (pages 31 & 32) https://regulations.justia.com/states/new-jersey/title-13/chapter-45a/subchapter-5/

Jose was super kind patient and helpful and helped me to select a bedroom set and living room…read morefurniture. The whole experience was pleasant and not too pushy. Prices were amazing!

Mattress firm is worse than the Biden administration, LIES LIES AND MORE LIES!!!! I was told that…read morethe mattress I purchased was INTEREST FREE for the LIFE OF THE LOAN by the staff that sold me the mattress and a few months before I paid the thing off they castrated me with a rainbow of interest........ not a pot of gold.... it'll be unable to sit for weeks.... thanks MATTRESS FIRM..... for making me LOSE sleep.....

Just about 1 year ago , I went into Mattress firm after buying a new house and seriously needing a…read morenew bed Unfortunately during a pandemic , rather than buy online I chose to come in and support a local store . The salesman was very helpful suggested a floor model type of bed, advised me that I'd get all the same coverage as if I bought a brand new bed . Told me it was even sent out to be sanitized . I took his word for it as it was a good name bed. Just 1 year later the bed has been rotated several times and it has sinking Valleys all over it. Sad part is my old bed was in better shape. I am now out $1500 and the store advised me that there is nothing I can do and they are sorry that I was mis-informed. Wrong way to do business in my opinion. Now I have to buy another bed.

They lack the most basic considerations and accountability as business owners to their customers…read more By far, horrible communication and lack of management skills demonstrated not just once but, on several occasions, and levels. Stay far away from them as your situation could end up similar to mine, since they don't really care about their customers!!!! We spent over $13,000 on custom furniture and two in stock items for various rooms in our house. Michael told us the bedroom set would take 8 weeks. I called the manufacturer, was told production was running 12 weeks plus 2 to 4 weeks for delivery. Michael had to know this when we ordered! We had the two in stock items delivered, a sofa and a recliner. The sofa three seat cushions were of varying firmness, Michael agreed to replace them. Michael ignored my requests for updates. 10 weeks after we purchased the sofa, the seat cushion replacements arrived. Good customer service would take cushions from stock in their warehouse to resolve this faster. The bedroom set, along with two cocktail tables and one side table were delivered. The finish on one table was incorrect as per our order and delivery was refused. Our bed frame of the bedroom set is not on the truck, paperwork has the item yellowed out. Never got a call from the store owners to apologize or discuss what's next. I texted Michael, said he would call me the next day - did not happen. I left a VM on his phone, still no response. A few days later he contacted me after I suggested that we cancel our order. Michael said that the manufacturers of both furniture pieces were working to replace the items and would take care of them immediately (whatever that meant). 6 weeks later, the (new) replacement footboard the headboard, and two side rails were delivered. The bed except for the (replaced) footboard are not the same color as the rest of the bedroom furniture set. I sent pictures to Michael, 2 weeks later I called for a status, he mentioned that the manufacturer would like a drawer from the nightstand to ensure a color match. I rushed the drawer over to his store the same day. He originally told me that he could pick it up the next week when they deliver a different piece of furniture. Well, I am glad I dropped the drawer off since the other delivery wasn't for another 3 weeks. Bed delivered, after waiting 11 weeks for the headboard and two side rails that are the correct color and the nightstand drawer, in total 9 months since order date!

DO NOT purchase anything from this store, as the owner LIED to our credit card company about a…read morecancelled order. The order was cancelled twice in talking with salesman Scott, once on the phone, once in person. When the owner called for the delivery date, he was told the order was cancelled. He said that salesman Scott didn't have the authority to cancel the order. They kept the entire bill on the credit card and LIED to the dispute dept. Michael said the order was a "SPECIAL ORDER" and was not cancelable ( LIE ) He also said the order was on their truck to be delivered ( LIE ) he was told personally that the order was cancelled the week before. He never supplied the credit card company with a refused delivery order. He sent a copy of the bill of sale, but beware, on every order form there is the statement that all sales are final. This is their catch if a dispute arises. Long story short, stay away from people like this. There are more reputable furniture places out there not out there to rob you. This dirtbag wanted to charge a delivery fee ( we received nothing ) and a 25% restock fee for an item cancelled a week before.

They are very helpful. I've been buying my appliances from them for years. They explain the…read moredifferent features on all the appliances that they recommend. Always make sure to tell you about the rebates being offered too

Sorry for the delay...had personal issues at home, but this company backs its products, service and…read morefollow up service. Purchased a washer that never worked properly...8 months later they took it back and provided a newer/better appliance without argument. Have purchased many appliances and will continue to do so in the future.....JOB WELL DONE AND THANK YOU!

Family owned furniture store that really cares. It's a…read moremajor asset to designers. Some home owners don't understand how good they are. Michael, the designer provided such great insight and help me get the look I wanted for my budget. The delivery service... I love those guys! I see them in my neighborhood on their delivers. They remember me and always stop to say hello while I walk my dog.

10/10 service and even better furniture!! I have yet to see a scratch or decrease in quality in my…read morepieces after owning it for 3+ years. The delivery and install was handled with care and executed so efficiently! I would recommend to all my friends and family.