DO NOT USE THEIR DELIVERY SERVICE!!! The absolute worst experience I've ever had dealing with a furniture company. The delivery drivers were rude, inconsiderate, and liars!!! They arrived to deliver a bed and chest drawers. There was nothing in the room except for a mattress and box springs. They still managed to place the bed right next to the closet door (it couldn't be opened because of where the bed was placed). And they placed the drawers in an area opposite of where I asked it to be placed. When I asked for the items to be placed properly, they left hurriedly and started to leave the boxes in my complex driveway. Once they saw me watching them from my window, they packed up the boxes leaving pieces of plastic and left. 10 minutes later I got a call from a supervisor accusing me of not letting the drivers take pictures of the bed!! It was absurd considering they not only took pictures of the bed but of everything they wanted to take pictures of from the time they arrived until they left. I guess they were nervous that I was going to call in on them and wanted to devise a lie to counter any complaint I may make. $200 delivery and I had to move the furniture myself. Pitiful! NEVER AGAIN! read more

We move into a new place. Ordered new furniture for my wife and daughter. It's been 6 months and delays after delays. This is the worst customer service and waste of time. I cannot believe you guys are still in business. And trying to get info is worse than calling to check in with the IRS lol. This is rediculous. Be warned everyone. read more

In store experience was great. Divina was a pleasure to work with. Delivery is where it all went wrong. We have waited two weeks for delivery today only for the drivers to refuse to take our new couch upstairs. We made it very clear when purchasing that this was going to be placed in our upstairs loft. We were assured it would not be a problem. The delivery driver Jose and his coworker suggested I get power tools, take the legs off and then have a family member carry it upstairs. Mind you I am 3 months pregnant and my husband is away for work. I paid for delivery and assembly yet they just left it in my entry way still in all the wrapping. Very disappointed with this service and plan to follow up with corporate! If they can not resolve soon, I will return the couch. Definitely not the experience I expected! read more

Ashley Store - Furniture Stores Near Me - Fairfield, California

We recently bought a couch and had the best help from one of the salesmen named Ron. He was patient and very helpful. He didn't make us feel like we were taking up his time while trying to find the right couch. He gave us his cell # in case we had any issues or questions. The actual front office customer service left a lot to be desired but because of Ron and his following through, we were extremely satisfied. As long as Ron still works there, we will patronize this store. read more

Poor customer service! The woman who assisted me was terrible. She did not greet me upon walking in. She did not respect the fact that I wanted to browse by myself as she continued to follow me around the store. After showing her my item of interest found online she continued to tell me the type of material was fabric after informing her that the online details were "faux leather". She was on her phone. She told me the items were "40%" off if purchased with cash and 50% off purchased with financing. The next day I came back to check the availability of an item I seen. I did not ask the woman because she was rude, annoying and did not respect anything I said to her. The guy who followed me to the item I was interested said that all items were 50% off whether paid by cash or finance and that the woman the night before had been trying to get her sale. She let me know the availability and said it would not be available until Feb. He showed me another item avail able to take home today which happen to be an item I did show interest in since I seen it online. I was concerned that the item would not fit in my space as I had to downsize and move into a small space with a smaller living room. He tried convincing me it would fit after showing him the layout and mentioned to just order and if it didn't fit I could cancel. I let him know I'd like to measure my living space then come back to order and he completely walked away from. I could not believe it. He didn't even say thank you or even walk me out. I only rated this a 2 star rather than 1 because the quality of the furniture. Other than that I'd give it a 1. read more

Absolutely the worst delivery and follow up service . I bought a bed set in feb 6 and still have not got the bed frame . I called today because no one has followed up on any thing and now it is delayed till July! This is the fourth delivery of cracked broken pieces and/or missing pieces. I will never buy or step a foot in this store again and definitely will tell my friends . This has nothing to do with covid but has everything to do with horrible customer service and follow-up. read more

They don't deserve ANY stars!!! They get five piles of SH!T from me!! The store manager TRENT POWELL at the Fairfield California store is beyond rude, he has no understanding of the current or past policies.  I was told that supposedly everthing changed since the company was bought out and became corporate and is no longer franchised. My problem:  They won't refund me my money I put towards furniture that was told could have the delivery date changed with no problem multiple times over a period of months by customer service. Now they say my order was cancelled and my money is now a store credit since the company was bought out before my furniture was able to be delivered. I had to postpone my delivery and never was never warned of any of these changes or that a refund would not be an option after a certain period of time. They never was warned me of anything by mail or by phone. A woman named Ashley, an employee at the Fairfield store, was wonderful. She explained more to me in 2 minutes than that jerk did in 10 minutes. She was professional, was very patient with me and should be the manager because Trent Powell is A JOKE and should be fired for lying to a customer. She didn't overstep her managers words which I understand so Trent don't be harsh to her just because you got caught lying. She actually had your back but she had decency, knowledge, professionalism and a frontal lobe which you are lacking.  I mean, if he could at least recite policies or had the gift of gab or at lease TRY to sound like he isn't missing part of his brain....then that would at least be SOMETHING. All I got from him was a mouth breathing blank stare as I spoke. When he replied,  I mean LIED, he couldn't look at me, let alone maintain eye contact. He kept looking away while reciting the same monotone unprofessional sentence that explained NOTHING to me!  If he is the manager, than this company is doomed. I'm mad. I don't want to seem immature by attacking him personally but he lied to me. And I know it.     I got mad and started to cry because it was such a surprise to me and his attitude was despicable. He had the nerve to get a smug look on his face once i became upset and told me about how his pg&e problems were just as bad as if not worse than my issue...uh wtf!!!! I don't care about your problems you have my money so that's arrogant as f**k.  and how do I know that's not BS anyways? His personal issue was the topic he explained the most. So that means 45 seconds out of 10 minutes was the most I got from his ass and it was unrelated to my problem and his company.  I was given no explanation of Ashley furniture store policies "because we have been bought out and I don't know anything now." i kid you not, he had nothing for me. This "human" didn't give me any information on paper no documrnts, no forms that i signed so i coukd see the small print, he couldnt provide anything.   With every word he spoke, he looked down and to his left, which is a common sign of lying.  He repeated the same sentence 6x "I would if I could but I can't the store has been bought out there's nothing I can do." God I wish I recorded it.  I will protest out front of your store daily until you give me back my money! You are making your company look so bad and they really don't need any help! So as of right now, I have no furniture because i have no home and therfore cannot receive the furniture or have a place to put shit  to even use the unwanted scam of a store credit they swapped my money for without my consent or notification! My address hasn't changed I received no notifications, warnings, courtesy notices..nothing!!! Do NOT BUY ANYTHING FROM the Fairfield STORE!! OR any Ashley Furniture store. Need more proof? Just Google Ashley Furniture lawsuits,  Ashley Furniture reviews, Ashley Furniture quality and you will know why... TRENT POWELL at the Fairfield CA store doesn't care about customers. read more

Can I give them 0 stars? We purchased a living room set based upon availability. There were 3 sets we like but only 1 was in the warehouse within 2 weeks (we understand things are weird with Covid). Until today, our delivery date had changed 3 times. They stated the items were not in the warehouse. We were supposed to get some of the pieces delivered today. Our delivery was confirmed twice, the most recent confirmation gave us a 4-hour window. I waited 4 hours and called customer service. The note in their computer said they had not spoken to us and the agent couldn't help me because even she did not understand how we could be assigned a delivery window if it wasn't confirmed. Now I'm sitting here still with no furniture and am told that I will have to wait another month. DO NOT BUY ANYTHING FROM THIS COMPANY!!!!! read more

Ordered a sectional on 12/15/2020. Delivery was scheduled for 1/27/2021, called to confirm time of delivery & was told it wasn't being delivered until 2/28. Called the store & was assured they could get it delivered on 2/9. Get a call from the warehouse at least this time to say the new delivery date was pushed back to 2/28. Today is 2/28 & I call for the delivery time and was just told my new delivery date is now 3/18! Frustrating & annoying process with this store. read more

Where to even begin.......our whole experience with this store has been horrible. When we went in store to purchase a bedroom set, the sales woman did not ask us if we have a two story house and when I brought this up, she became upset and said I should of told her and now I need to keep quiet because there is an extra charge for that. Very unprofessional. We ordered the set in November, were told it would be delivered the end of December. It is now February and each month, customer service keeps pushing out our delivery date without informing us. It is also impossible to get ahold of anyone that works at the Fairfield store on the phone. We will never buy anything from Ashley again. Hopefully we can get the dang delivery one of these days. 4 months without bedroom furniture is the worst. read more

I guess I'm another dissatisfied victim of Ashley furniture store! I bought a bedroom set and mattres, waited for delivery and they sent everything unboxed, while setting up the bed one of the bed rails that holds the mattress broke and I told the guys to take everything back and they made me pay delivery and restocking fees a total of 478.00 also watch out for the lies they tell you. My advice is do not buy from Ashley Furniture! too bad I didn't read the reviews before going there read more

Had a great experience with ashley furniture at the fairfield office. The manager Jason was able to help accomodate me with pricing on the sectional I wanted. I was able to save over a few hundred dollars even after taxes, delivery and 5 yr ptotection plan added. Not to mention, he was able to secure delivery with his team within 2 days. The delivery guys were on time, very friendly, very thorough in putting the sectional together and most importantly, they were quick! I highly recommend this office and am very happy with my purchase!!! Thanks Jason and team!!! read more

My husband and I went to Ashley's Furniture to purchase 1 recliner that we viewed on line. As we entered, TC, one of the sales representatives greeted us right away. He was so kind and helpful that we decided to shop for other items as well. Needless to say, we spent well over 3+ hours and left with 3 recliners and a dining set! Something about his kindness made us want to purchase more! He's the best! read more

Came by here not long ago - the store was clean and the staff is very friendly and helpful - even when I told them i was not ready to buy anything. Will come back soon to make a big purchase. read more

Thanks to the sales rep David for helping find our hybrid sectional couch. It changed the look of our family room. It made it in our opinion look better. My 13 year old son who has autism damaged our love seat recliner which I really liked. We had it for 5 years. My wife and I decided to purchase some new couches. Glad we stopped by on Labor Day Weekend. No sales pressure when we walked in. It was almost closing time and when we were ready , David helped us out. Showed us a variety of sectionals until we chose the one we liked. Thanks for your patience David! Will definitely be doing business in the future with David. read more

Ashley Store - Furniture Stores Near Me - Fairfield, California

If I could give zero stars I would first of all I purchase a sofa set in 2015 those lasted 5 years I still went back a to purchase new ones which I cancelled because it took over a month an the Asian lady who works there was rude when I went in to ask why what was the hold up rude she preferred to give me a refund than a apologize an a discount or store credit so to make a long story short I went elsewhere an I came home an took apart my old Ashley sofa set an this is what they sell you cheap wood an cardboard junk don't buy junk read more

We purchased a couch, love seat, recliner, lamp, and bar cart in August 2020. It is now almost November and our scheduled delivery date is November 9th. We were informed at the time of purchase that delivery would delayed: we would not receive our items until October 4th. Since it was the middle of August this seemed like a long time but we were understanding of the whole covid situation. Our first delivery date of 10/04/20 came and went. Then we were scheduled for 10/19/20. Items back ordered and rescheduled for 10/26/20. Items back ordered and rescheduled for 11/04/20. Then items arrived and scheduled for 10/26/20. Called on the 26th to ask for arrival time: scheduled for 11/09/20!! At this point I'll be surprised if we have our furniture before the New Year. read more

So I talked with customer service to try and exchange my 3800 dollar concrete mattress to the medium one, since they took my 10 year old mattress off my hands during delivery. And the rep told me I could give it to GoodWill if I wanted. Like seriously. I hope this store goes bankrupt and stop using people. I wish I could do zero stars but that's not available. read more

I WAS SCAMMED!! Don't shop here unless you wanna get scammed! Bought a mattress recently and was charged a delivery fee?? When it clearly says that they offer free delivery's! Oh? And wanna hear something stupid! I was also charged a "recycling fee" to have my old mattress removed... they refused to take it so I had to get rid of it myself! Went to go get a refund for my recycling fee only to be met with the dumbass manager smoking away outside the front door! And he begins to tell me I was never charged a refund without even looking up my order! And told me it was for my NEW mattress!?!? TF?? It's a new mattress!! How is there a recycling fee!?!??? You didn't recycle my new one! This place scams young couples because they know they can! DISGUSTING!! I want my money back!! read more

I Called in to check the status of a delivery, and encountered the rudest costumer service rep ever. She was saying rude things like,, that's great for you, you work for hard for your money,, when no mention of work or money was ever stated by me, other than we we charged for a product we have yet to receive. Train you employees to be more professional. read more

So, I normally do not write reviews, but my experience with Ashley has been the worst of my life hands down. I run a multi facility retail company so I know people can exaggerate situations, but sit tight, I promise this is real. My wife and I bought an office set from Ashley. May 5th. It was in warehouse and due to deliver a week later, cool right? Delivery comes 2 hours late and the team dropped off a desk that had been assembled before. no instructions, missing pieces and stripped out screw holes. OK no biggy, lets just get another one delivered. I tried to call Ashley 6 times selecting #2 like they said. Nobody ever answered I texted my sales person because that is what she said to do. Her response to me was call the store. I said I have many times and said I am not answering you any longer, it is my day off. After three days of calling I finally went to the store to see someone and find out how to get a desk ( L shaped ) this is important later. When I walked in and told the man at the front door I have a delivery problem he sent me to the back counter. There I talked to several ( one lady was very nice and tried to help) but to no avail. The nice lady asked the sales manager if he could help and I kid you not he said " that is not my problem it is the sales persons" WOW. So this girl went to the front of the store and guess who was the store manager, the guy that sent me to the back. He is completely oblivious to what is going on in the store. So I finally got someone to tell me I could have another desk in a week. A week comes and I got a call that this desk too was damaged. So I went back into the store and oh yea same run around , (and three other customers really mad), until finally I was told I would be getting a new desk July 30th, 7 weeks later. I asked for the floor model at a discount NO, I asked for another desk, NO. I said ok I will wait. July 27 my wife got a call telling her they were going to deliver 1/2 of my order ( remember this is an L shaped desk you cant do this it will not stand) and I needed to be home for 4 hours to wait. I called them back and finally got through after 54 minutes on hold and told them do not come with 1/2 the order. After 5 more attempts and 53 more minutes on hold. I am now told it will be August 15th RIGHT.... So I called customer service again 44 minutes on hold and told the girl I just wanted to cancel PLEASE!!!. She says because it is an exchange we cant do this. I told her I would bring the broken desk I cant assemble sitting in my closet back anywhere they wanted, she again said no. I asked for someone that could make a decision she sent me to her supervisor. This supervisor had me hold to ask another supervisor and that supervisor said they would definitely get back to me. This was over a week ago I have heard nothing from Ashley. Will I ever hear from them? Will I ever get the desk I ordered? I have been purchasing cars, furniture, home goods for 40 years and this has to be a bad dream. Please be careful. Once they swipe your card your doomed. I called and disputed my card charge and thankfully the bank is working with me. read more

This place has the worst customer service. Walked in had ask alot people to get some help! One person pointed in a direction to look . Walking around like a chicken with my head cut off . I walked out behind another couple who had the same problem. Come to find out they were all in the break room shooting the shit . Drove across the freeway to Lazyboy and gave them my 5k!!! Sad sad sad!! read more

Eh the lady we spoke with was rude and extremely unhelpful. We spoke with 2 people both were just as rude and unhelpful. I do not recommend giving them the time of day or money. They need an all new staff including the customer service. They were all rude. Hopefully they all get fired or quit. read more

The worst service I ever had in my life. Purchased a dining room table which was delivered damaged and they ordered a new one for me and it's been 3 months and new one has not been delivered. Asked for mgmt to call me and till today no call. I will be reaching out to BBB to complain. read more

I've purchased items from Ashley on more than one occasion. Both times I've had long waits to get furniture delivered. When I try to reach a person in store by phone it's impossible. I have better luck when going in person to the store. It's a hassle i wish there were more furniture store options. I had to call customer service and do all of the leg work myself to get a case number. It's so ridiculous!!!! They are the worst!!!!!! read more

If I can give no stars I would! I have never felt so ignored as a customer! On Thursday, March 21, 2019 at 7:00pm, the worker on duty at the time completely ignored me and my family. We were looking at some furniture and there was another couples right near us. The lady that was working completely ignored my family and went directly to the couple and said "just in case no one greeted you at the front, we are having a 40% off deal going on." When my family and I first entered no one was there to greet us so we were unaware of the deal that was going on. Furthermore, the worked completely ignored us. It's pretty hard to not see us especially since I had both my kids with us. We are never going there again!! read more

I have some serious concerns with my experience dealing with Ashley Furniture at 4865 Auto Plaza Ct Fairfield, CA 94534. I have recently moved to my current location and needed all new furniture. I chose Ashley Furniture because of the selection and the close proximity to home and delivery option. I was working with William at this location. I had found a bedroom set I loved as well as some other pieces. I had found them online as well through a retailer that the Ashley Furniture website said they honor price matches from. I met all the criteria for a price match. I was told that the HomeStore does not price match, only online does even though they are the same company. I accepted this even though I questioned it. William then tried convincing me to get a Temper-Pedic mattress that was way out of my price range and if I did choose this, he could somehow make my furniture free. Even with the furniture being free, a 4000 dollar mattress was way out of my price range and he knew this. He kept telling me that there is a big profit margin on those mattresses so he could adjust the price of the furniture. This is not what I wanted. I tried to pick a less expensive mattress around 1000 and he told me he has to charge me regular price on my furniture and still not honor the price match from online. So if I bought the Temper Pedic all of a sudden my furniture would be free but if I don't it's regular sale price and no price match. Multiple times I was told to go somewhere else and buy my furniture. I had requested to talk to the manager about this and my experience got even worse. He was not understanding, told me he wouldn't help me with the prices and disregarded the price match policy shown online. He appeared to be agitated, raising his voice, clenching his fists and even lowering his mask to be condescending towards me. He also told me to go somewhere else. I needed my items delivered to the 3rd floor of my apartment and Ashley Furniture was the only place that could do this so I had to tolerate the misleading advertising and abuse from the staff to make the delivery happen with the items I wanted. William hasn't promised my items would arrive as they arrive at the warehouse. Fast forward to the delivery. I was told my items would arrive on 11/10 from 12:15-4:15. Because I was in the middle of moving, at was at my other residence 2 towns away finishing up when I received a call from the delivery company at 10:30 telling me they were 5 minutes away. I let them know I wasn't nearby and they told me they would leave if I wasn't there in 20 minutes. I begged them to stay, drove to the location they were at with customer service on the phone begging them to tell them to stay. I told them he was almost 2 hours early and they said there is a possibility he would leave and if he would come back around because it is their policy but they are a third party. I make it in time but then I was told one of my pieces was on backorder and they didn't have it. I questioned them as to why I wasn't notified about this and the driver just smiled at me and shrugged his shoulders. Come to find out, my item was at the warehouse and they forgot to put it on the truck. Now I have to wait another two weeks for the item to arrive and they won't accommodate sooner delivery. William had lied when he told me the items would arrive as they become available. All the items came together (bed, coffee table, fireplace) and thank god I didn't buy the mattress from them because it would've taken a month or longer to receive it. After they had set up my bed, I was waiting in my room for them to finish setting up the coffee table and the delivery driver insisted he take a picture of the bed. I was creeped out!! I told him no and he does not have permission to take pictures in my apartment even though I'm sure he did in the other room because I wasn't watching him. I have been lied to from the store all the way to the delivery. I try to reach out to the store and the phone number listed directs me to customer service unrelated to the store. There is nobody to talk to. Nobody to help. The went to sell you the items and get rid of you. Customer service has not been helpful at all and there has been no solution offered given the troubles I have dealt with and continue to deal with. I still have not received my TV stand. read more

Ashley Store - I met all the criteria listed for the price match however they said they can't do it - Furniture Stores Near Me - Fairfield, California

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Im soooo very DISAPPOINTED in Ashley Home Furniture! You would think after spending $2500 with them i could receive my furniture by Delivery in timely fashion. That is a big fat negative! Ashley only delivers inside a certain time frame (THEY WON'T BEND THE RULES) However my work Schedule doesn't coincide with their's. PART 2 when i asked for a refund because they Couldn't deliver within my timeframe, they changed their minds and promised it would be delivered b4 2:30. AGAIN, NO SHOW! Its ok, i got my money back, and took it down to RC WILLEY. Got a better deal, and some. read more

We bought the protection plan for our furnitures and the sales associate, this is in Fairfield, Ca, informed us that our furnitures will be covered for all circumstances no matter what incident Today I called the Furniture protection, filed a claim and it was denied. They told me there's only few incidents that will be covered. It means the sales associate of Ashley furniture lied to us so she can get commission. This is not the only incident we had, we bought our furnitures in Nov 2021 and they delivered in April 2022. Please if you don't want to get frustrated do not buy anything from Ashley Furniture. read more

Customer service sucks. Walked around the store today for half an hour and asked 3 people for help. Each said sorry Im busy. Went to desk in back & asked for help & the guy sitting at desk said I would have to have a sales person for help. .....duh. ... after 35 min I walked out!!! Will try Concords store next. read more

The worst furniture store ever! Please do not shop from here. We ordered furniture and we asked multiple times if we can cancel the order if need be and were told that 48 hours before the delivery everything can be canceled. We came the next day and they said it's direct delivery and there is no way we can cancel it!! Very disappointed with the service and dishonesty read more

This store is awful and the customer service is horrible! We bought a couch a few months ago and have had nothing but issues with it! They are telling us we are misusing it and because I have pets that's why there's issues with the couch. My animals have nothing to do with broken recliner mechanism. I said I want to return it and get another sofa and they said I have no options. I've complained 3 times about issues with this couch and they said not their problem. They said I should have purchased the extended warranty I said I was never offered that option. I was told this place was horrible but I wanted to give them a chance I should have listened read more

Bill O. was amazing! Very attentive to our needs; and, did everything he could to get us the best price. The sale prices were great as well (Much less expensive than online pricing). We were there for about an hour or so; and, felt comfortable and taken care of the entire time. Thank you for your time Bill! Great customer service. read more

Worst ever. We spent almost the whole day picking out the living room set we wanted. We made sure with the sales person that the set we picked is in stock. She said it is not but will be ready by April 20. And this was in 2nd week of March. We decided that it is worth the wait. And today, we got a call that our order was discontinued and for us to choose another living room set in their store. At this point, we decided that we do not want to do business with this company. Their sales people and so called manager only wants commission and does not care of customer service. I would have given ZERO stars if I could. read more

First I would like say that Jojo, the woman that helped my mom was a great sales person. I give her 4 stars. Now on to the rest. When the delivery men came, at about 10am, they said they were given the wrong bed. So they left my mom with no bed. She got on the phone and stayed on it for the next 3 hours, being put on hold over and over again. She was told that it was her fault that the bed was wrong and there was nothing that can be done. What?!?! Finally the delivery men came back and put the base of the new bed in. But the new ajectable bed doesn't work! WTH!! So to make a long story short she is stuck with a bed she can't use. Plus she is going to have surgery which will make it impossible to use her old bed. That was the whole reason why she was getting the ajectable bed. So if you are looking for a place to buy furniture, you might what to go some place else. Some of the people are real friendly, but others.... well I don't want to put that in writing. read more

To start off , I never leave reviews . I purchased couches and was approved for 24 month refinancing which made it worry free for me knowing it was high interest after the 2 years . It was do able for me . Not only did Ashley furniture mess up my order , it took 3 weeks to receive the messed up order and another 3 weeks to correct the messed up order . After that 12 months passed by and I got a $450 interest charge . I called the synchrony bank that Ashley uses for refinancing, come to find out Ashley furniture never gave me the 24 months . They signed me up for 12 months . I got to say it is some what my fault for not double checking the paper work , but the guy working there went over the paper work for me out loud explaining everything in detail so I had no reason to review it . Never ever will I go back to Ashley furniture. read more

When the delivery driver showed up he wanted an extra $200 to bring the furniture into my daughters apartment. When we refused he closed the door to the truck and left with her couch, rug and picture.!! When we called the store there was basically nothing they could do and informed us that it was up to the driver if he wanted to come back or not! I paid $120 for delivery and set up!! For him to demand an extra $200 for set up is EXTORTION! Do you think Ashley employees cared? We still don't have our furniture or a refund! Screw this store and their employees read more

The deals are great here! We got a 0% APR for 4 years on a bed that we love dearly. The salesperson was great but after processing our order he realized it was under the wrong name. We had to go back into the store and adjust the information on the loan, extend the delivery, and wait in line for 45 minutes for a customer rep. Although our salesmen did "hook us up" I feel like the customer service aspect could be A LOT better. Deals are great if you're looking for a luxury bed for the right price and want to take advantage of financing. read more

After 3 months of waiting for our furniture, they only delivered 1/2 of the order, although just the day before they said all 4 items would be delivered. In addition, the loveseat was defective and the USB ports defective as well. I went in less than 2 hours after the delivery to speak to the General Manager, Devin. He was reluctant to come out and speak with me. I informed him that I was dissatisfied with the product and service. His response was that they have no return policy and basically I was stuck with the defective items. I told him to cancel the 2 items not delivered and that we would be ok with an exchange, dollar for dollar. It's been 2 weeks since I have had a response, although I email, text and call. I have his cell phone, so I will call every day if I have to. Don't purchase from this company! read more

I ordered a sofa and love seat from them and a Sunday delivery date was given. They claimed they called and texted to confirm delivery 3 days prior to Sunday and didn't get a response. I received no phone call or text. They then picked a day through the week and couldn't even give a time of delivery. I will NEVER buy anything from this company again. read more