We wanted to leave a review to highlight our great salesperson, Tammy! She was so knowledgeable and very personable. We appreciate her going above and beyond to help us! 5 stars for Tammy! read more

My fiancé and I recently visited the Ashley Furniture location in Fairfield to purchase a bedroom set. We initially came in, found something we liked, and informed the salesperson, Jordan, that we would return the following day to complete the purchase. When we came back, our experience quickly became frustrating. Throughout the process, Jordan repeatedly attempted to upsell us on items and services we clearly stated we did not want. Every step of the purchase seemed to involve additional charges or add-ons we hadn't asked for. One specific issue involved a Stearns & Foster mattress that was displayed on the sales floor with a price of $4,000. Jordan informed us that the online price was actually $4,400, and said he would check with his supervisor about honoring the displayed price. When he returned, he told us that since we were paying cash for the furniture and financing the mattress, the manager approved an $1,800 credit, which we felt was fair. However, things continued to go downhill when we began the financing application for the mattress. Jordan initially encouraged us to apply for about $9,500 in financing, even though we had made it clear we were only financing the mattress. After we were easily approved, he then pushed us to request even more credit, which felt unnecessary and inappropriate. While waiting for the mattress financing, my fiancé asked if he could go ahead and pay for the furniture with cash. When we reviewed the receipt, we noticed multiple protection plans and additional charges added to the purchase that we never agreed to. When we questioned this, Jordan insisted that these protection plans were required with the furniture purchase. From our experience buying furniture in the past, we knew these plans are optional, not mandatory. At that point, the situation became very uncomfortable. Jordan continued to push the additional services and even began mentioning personal reasons, such as needing to support his daughter, which felt like an attempt to guilt us into accepting the extra charges so he could earn a commission. To make matters worse, another employee at the front counter who was assisting him verified our information but laughed and joked about the situation rather than helping resolve it professionally. The entire interaction felt dismissive and extremely unprofessional. Because of this experience, we chose to leave the Fairfield store without making the purchase. Fortunately, we went to another Ashley Furniture location in Concord, where we worked with Mohammed, and the experience was the complete opposite. Mohammed provided excellent customer service, clearly explained everything, confirmed that protection plans were optional, and still honored the discounts we were previously offered. In fact, he helped us receive even additional discounts, and we ultimately purchased everything we originally wanted at a lower price than Jordan was advising us of. The contrast between the two stores was shocking. The Fairfield location provided the worst customer service experience we have ever had, while the Concord location demonstrated exactly how customers should be treated. Ashley Furniture should seriously review the sales practices happening at the Fairfield store, particularly with the salesperson Jordan. Customers should never feel pressured, misled, or forced into services they did not request. read more

Went to Ashely looking for a tall dresser. Tammy greeted me and my mom at the door instantly. She showed us everything they had on the floor. Tammy was very knowledgeable and kind. Can't wait to get my dresser next week. Thanks again read more

Ashley Store - Furniture Stores Near Me - Fairfield, California

answering system is horrible I just had a question about some furniture and cleaning products. And it wants tons of information just stupid and ridiculous. read more

This store is a Joke!!! No wonder the parking Lot stays empty!!! I Finally Caught on to the Scams, as a long time member over 11 years I try to use my account every first of the year!!! Like who's buys furniture every month!!! Went in and of course they blame the bank but this is my second and last time dealing with this store!! They close your account just to have you re open!!! Not this year done with this cheap company read more

Super disappointed in the customer service because I was told I could not return a sectional couch that was too big for my space. Now I'm stuck with an extra sectional loveseat. The staff do not even inform you that you can't return it. Total rip off. Totally an unpleasant experience. First and LAST time purchasing from this company! read more

Ashley Store - Furniture Stores Near Me - Fairfield, California

Worlds worst customer service!! Unless you're looking to buy thousands of dollars worth of furniture they don't care about you. I went in looking for a recliner and the sales person kept taking me to ones over $2000 ! Then tried talking me into a new bedroom set. I was so frustrated. I told them to let me look by myself and left.I can't believe they are keeping there doors open. read more

Just after 4 yrs my couches ripping paid $800 for the extended warranty just for them to tell me this is not covered under warranty will never buy anything from Ashley's again I feel like I threw seven grand out the window!! read more

Ashley Store - Im a very unhappy customer paid 7,000 for my couch after 4 yrs it's started to rip my extended warranty does not cover this! - Furniture Stores Near Me - Fairfield, California

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This has been a very frustrating delivery experience. We ordered on January 1. The original delivery date was January 16, then we were told January 9--and only part of the order will be delivered on January 9. After a day we received a cancellation we then spoke with a supervisor, he stated that partial shipment wasn't available and the delivery was pushed again to January 20. The biggest issue is communication: there's no reliable way to reach anyone, the email provided to us was invalid, and the tracking is not detailed enough to be useful. We also could not get a simple estimate of when the warehouse would receive the remaining item. We're still waiting for our sectional sleeper to be delivered in full. read more

The manager could acknowledge its patrons instead of ignoring them, walking away and then finally speaking and telling them they can leave the store read more

Please review your invoice before paying. A $369 protection plan was added without my consent.

Do not buy from Ashley! We purchased a couch October 2024 and had paid for delivery and install as well as a protection plan. Fast forward November 2025 we moved the couch for the FIRST time and we realized the legs of the couch came off because the bolts to the couch were stripped! I called and was informed that it was out of the one year warranty and I said we paid for your service to set up the couch and because we didn't move the couch (we never moved it because it only fit in one spot of the apartment). How are we suppose to see through the fabric to see that it's all stripped and because there is no leg the couch leans. I was informed that even if it was with in the year but because we MOVED the couch that it voided that warranty all together! I can't believe that!! We also paid for the extended 5 year warranty but we would have to pay for it to get fixed or we went that route! This place is a SCAM!!! read more

It felt like a used car lot, but for furniture. We came into browse to see what they had. We were greeted by Tammy and told her we are just looking. A few minutes later she came up to us again and asked if we had any questions, we said no we are just looking. Then she came up to us again and said she would love to show us some mattresses and we told her we are not looking for mattresses, she responded that you don't have to buy, she just knows a lot about mattresses she said. We decided to sit down on a couch for a moment to see if it was comfortable and again she comes up to us, now this has all happened in less than 10 minutes of us being in the store. I finally told her we need some space and rather than just saying okay and giving us space, she says she has to do her job. Her job must be to harass the customer so much that they leave the store without buying anything. These type of sales tactics are a real deal killer. read more

Well, shame on me for not looking at these reviews I guess. Delivery went ok, but at the store I was told that the sale included a pillow, but it wasn't delivered. When I finally got in touch with the store (after they took forever to pick up) they stiffed me on it. There were so many safeguards during the sale to cover their asses, including a drawing that the associate did WITH the pillow. I signed a contract with that. They didn't honor it. read more

Looking for quality furniture and you're not on a budget...then come to Ashley furniture home store! Located off I-80 west, it's a huge big box store you can't miss, unless you're not paying attention to that Green Valley exit that surprisingly comes up real quick. Honestly, this store has beautiful furniture, but it is one of the pricer places I've been to . Thankfully, it's my mom who wanted a new couch for her living room. I recommend if you can get it, a nice line of credit...it's perfect for paying off your household items within a year's time...no interest. One backlash is the fact that the sales personnel do make more on commission so they can be a little aggressive, but if you go there, I would ask for Divina- nice mature Filipino woman. She'll help you and then allow you your space to roam and pick out what you're looking for. All in all it was a good visit and mom got what she came for! Ciao for now read more

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Absolutely TERRIBLE. This place is a joke. They sold us an item that was actually out of stock and never bothered to tell us. I took the entire day off work because they require a signature, and then they didn't even show up. No call, no update, nothing. And of course, there's no direct number to reach the store. Completely incompetent and disrespectful of people's time. read more

Although the store didn't have what I needed, I had a great experience working with Tamana, also known as Tammy. She was friendly, patient, and really took the time to try to find what I needed. Her customer service was excellent from start to finish. read more

Come here to be ignored by staff. Not greeted once after 40minutes in this establishment. Was ready to purchase a couch, pouf, and four pillows so I stood by their counter where 6-7 staff members were nose deep in their iPads continuously looking up at me and right back to their devices. I understand being busy but this store was not packed by any means and these staff members didn't bother to mention they'd be with me shortly. After making eye contact with the 5th worker in 7minutes, I decided my money was better spent at an establishment that acknowledged my presence. read more

Allen was a great sales person who greeted us, gave us time to shop alone & came to our resue when we needed help with my friend's furniture purchases. Thank you Allen for all your help. read more

I do not recommend this location. My brother & his fiancé went here this past week, looking for a bedroom set for their new apartment that they will be moving into a couple weeks before they get married at the end of this month. They were originally assisted by Agnes who was great & helped them find a set they really liked. They ended up buying the set for $3000+ & it came with a $400 automatic warranty? I thought warranties were either optional or included in the listed price. But whatever. They returned to the store with my father to speak to the customer service manager. My brother felt pressured by the manager to still move forward with the set & the manager even made a comment to my brother when he said he wanted to cancel telling him "trust your guts, as long as it's not anyone else's guts," with what came off as a pretty snarky tone & seemed to imply not to listen to our dad's advice to cancel the order? Not a great experience for my brother & his fiancé & I'm not surprised as I've had a similar experience in the past. I also was in the market to buy some furniture for the apartment I was about to move into. The store reps were pretty dismissive towards me & weren't helpful with any of the questions I had about pricing. "Just look at the price tag hanging on the furniture sets. It's all on there." Not a great place for first time home owners or first time apartment renters. It's like they'll either take advantage of you or be dismissive. I do like Ashley furniture sets though. They're great. It's just disappointing that their customer service is lacking. read more

Adam was a very professional sales person. Highly recommended him! He was not pushy and very helpful

Went to the store to buy a mattress, couch, and coffee table. They have gorgeous pieces but after walking around the store for 30 minutes we were never helped or even greeted. I made eye contact with at least 4 employees who ignored me. I was really saddened to experience such bad customer service (or lack thereof) especially when I was prepared to purchase multiple items. read more

Made a purchase here in past...was suppose to get a higher percentage off as I bought more which would have gotten me a free rug.. but rep did not honor the deal and came back with an even higher price...made no sense It's as if person drafting the price sheet was just making decisions on a whim and not honoring the deal they were advertising ....not coming back here read more

Friendly and knowledgeable sales people that make you feel welcomed and not pressured for the sale. Good products and great prices, what more could you want! read more

Ashley Store - Furniture - Furniture Stores Near Me - Fairfield, California

I bought a piece of furniture by phone. I talked to two people at that location, a gentleman whose name I didn't get, and a woman by the name of Tammy. Both sales people were incredibly polite, patient, and helpful. Tammy was unusually thorough and well-informed. She took the time to insure that I was fully informed about the product and delivery procedures. She is a credit to the operation. Give her a raise. read more

It's interesting how these reviews are from accounts with little engagement on other pages, because the wonder customer service they outline is the complete opposite of my experience, NOT once, not twice but three times the luck. I walked past a sales associate three times and the woman NEVER once asked if my husband and I needed help. The two previous trips in, NO one ever asked us if they could assist us. Same experience today. What we noticed on each one of our visits hopeful it would be better each time, is they would engage with older couple, or couples with no melatonin in their skin. We felt extremely disappointed and discriminated against. And NO I'm not complaining- this was our experience now three times. Straight up ignored. Because of this, we purchased with Scandinavian design in Vacaville. They treat all people with respect, I'll never go back into an Ashley again unless I'm feeling like I want to be discriminated against. read more

My visit to the store was very pleasant and the lady was very knowledgeable. However, i just couldn't tell myself to buy here because prices are too much even for a faux leather, this is the worse kind of materials for any high usage furniture. No one ever answers the phone all day and i know they don't get a lot of customers so they are not busy even just to pick up the phone and say hold on I'm with another customer. Not answering calls is just completely rude for a business. read more

Devina has been great to work with. She was very knowledgeable and patient. We came back a few weeks later to make our final decision and she remembered our names. It was a very low stress experience. She was easy going when we decided against the 5 year warranty. We are happy with our experience read more

Horrible service. I would not come here for your furniture. Maybe another Ashley location would be better, but this one is horrible. This is, by far, the worst customer service that I have every received. They would not accommodate any of our requests, and our floor salesperson did not know anything. It was always "let me ask my manager" and "unfortunately not". They would not help us carry our sofa out of the store, just because it was a clearance item. Horrible service, do not come here. read more

I should've read reviews before purchasing anything from Ashley. Even my Wayfair came in less than 4 days (it was a couch as well) smh. Anyways! I received 2 text messages to confirm my delivery and no one showed up. I called to find out that the delivery needed to be reschedule and there was no communications sent out (supposedly they do not have to let you know if it gets rescheduled) also my items were "backordered" Why would yall send 2 confirmation messages for a delivery that couldn't be fulfilled? Make it make sense! This was really inconvenient and now I have to wait 48 hours for someone to reach out to me to reschedule? That's crazy. Otherwise the person over the phone at the Fairfield store was helpful about the situation. Hence the 1 star for the little help. read more

We purchase 2 glass footed cabinets from this store. Delivery was scheduled and confirmed twice for 12 October between 1:30 and 5:30. Delivery was a "no show"! I called the "customer service" line and spoke to "Paul". After a lengthy confirmation of my phone number, name and address I was informed my delivery was rescheduled! I explained that the original delivery, date and time, had been confirmed twice, the response was the delivery had been rescheduled. We had cancelled appointments to be home to accept the delivery! "Sorry" cancelled due to "unavailability " and rescheduled! I was cautioned not to do business with Ashley, now I know why. I will never do business with this company again! read more

Worst customer service I have ever had. I talked to five different customer service agents who blatantly lied to me before the sixth one and the sixth time I called finally told me what happened to my order. I waited for a month calling numerous times just to find out That their customer service agents. Don't know what they're talking about. Horrible service, I would never order from these people again. read more

This review is super over due. I just wanted to shoutout Aubrey! She was super patient with my husband and I! We bought a mattress and a couch set from here. I definitely didn't feel pressured and was able to get the items I wanted for a reasonable price. We were working with Aubrey for a few days and she was super responsive and attentive to our needs. She made sure we did the sleep test to figure out which bed was perfect for us. She also was in communication with us during the delivery process to make sure everything was what we ordered! When we needed someone to come out to clean a stain, she arranged for it! Shoutout to their manager, Quan for being so passionate about the company and customer satisfaction. I bought during the holiday sale, so I got to take advantage of the 60 months 0 financing. read more

Divina is an Angel! This is the second time we purchased with her and she walks us through the whole way. Super patient and made our experience so easy and not stressful. read more

Inquiry for a dresser for my bed room. Although there is a wide selection of dresser available here (as well as bed frames, bed night stands, couches, lazy boy seats, tables, and more) we felt the the prices were way over our price range. Mind you, they have the layout from left to right goes from most expensive, to least expensive. But material is the same.... The least expensive dresser I found was $400 and you might ask but it's about the quality, the look, the material... yeah your right. But the material seems to be all the same especially for a plain light brown no design dresser. However the employees were very helpful, super sweet and nice and were able to give us a lot of good information regarding the products read more

Great value, great product, no haggle or game playing. Michael Chapin was a true professional and made the buying process enjoyable. Ashley had such a large selection to choose from which allowed us to get something we truly liked. We will absolutely be returning to update the rest of our living room and bedroom. It's definitely a great time to take advantage of Ashley's 0% interest. With rates being so high right now, that's a big deal and can save a ton of money. I highly recommend that if you are looking for furniture and want an enjoyable process, ask for the young gentleman who helped us out; Michael Chapin. He's great! read more

Ashley Store - A TV stand. - Furniture Stores Near Me - Fairfield, California

Our salesperson Divina was super nice and helpful. Wasn't pushy and was informative as well. Recommend her to anyone visiting the store.

My husband, 8 year old daughter and myself went to this store yesterday to purchase new furniture for our living room. I was hesitant because we purchased our dining room furniture from here 5 years ago, and they are super expensive. After visiting a different store previously, my husband convinced me to check out Ashley. We walked through the entire store and finally decided on a sofa, oversized chair and ottoman. When approached by a sales lady, we informed her that we were ready to "check out". She brought us to a computer kiosk and after a few minutes, she informed us that the side tables we wanted were not available at this time. She said, "If you want to go look around more to see if there are other side tables you may want, I'll be right here." We walked around (5-7 minutes) and returned to the kiosk, where Daisy was no where to be found. My husband and daughter headed to the restrooms and I sat there waiting. As I was sitting there, Daisy came out from the back office, walked toward me then turned to her left and hollered (hands wrapped around her mouth to project her voice) "Pugh, PUGH!". She then turned back around and went back into the back. I walked up to the counter as associates were passing by me and talking amongst themselves. Finally, I stopped a woman and told her the situation. She went into the back, came out and proceeded to "chat" with a different associate, as I stood there. I finally asked, "Well? Is she coming out?" The associate that was chatting with her turned around and snarkly said, "She is in meeting, she will be with you when she can." I was so irritated that when my husband returned from the restroom and I told him what had happened, I said, "I don't even want to do business here. I don't want to give them our money." A different associate overheard and apologized deeply for the situation. I asked her if she could help us. Karrisah was such a sweet, attentive associate, who turned the experience around and helped us get checked out. During this transaction, "Daisy" approached us and apologized. "I'm so sorry, I had a meeting." I replied, "Well you could've said that!" Turns out, she is the MANAGER of this store! Absolutely inexcusable! Horrible customer service and management skills. She should be leading by example. I'm an HR Director for a nationwide company. She should be ashamed of herself. Maybe she should stick to employee management and stay away from sales which inhibits her ability to provide customer service to patrons who are spending a lot of hard earned money at that establishment. Thank you Karissah for helping us, being so sweet and attentive and providing exemplary customer service! I gave this store 2 stars ONLY because of Karissah. Daisy should NOT be managing that store, or any business, for that matter. She clearly is incapable. We will never go to that store again. read more

Divina was awesome. Super helpful, knowledgable on all the products in the store . She had really good input on what we were looking for specifically read more

Sales rep approached myself and fiancé. Spanish speaking representative to be precise! Don't remember her name. She showed us a few sectionals and dinning tables. When we finally decided on what we were buying. She left us for another couple. Horrible customer service experience. Why would you leave your customers in the middle of buying something from you. I think it's because they were buying something more expansive than us. Probably commission based. I had to go 3 times to tell her how long until she was going to come help us. Excuses was 10 more minutes. Waited for over a hour. Finally decided to walk out. I walked passed her, in front of the office. She just smiled and not even apologized about the long wait. I went to the front to ask if someone else could check me out or help me. Some dude that had a blank expression said. No, whoever greeted you has to help you. Wtf! read more