Salesperson was very helpful. The delivery process was amazing. I was kept informed of every step of the delivery process. The delivery guys were very professional and did a great job of bringing the bed into the house. Also very personable. The bed I purchased for my granddaughter was much higher quality than I even thought it would be. I am very satisfied with the whole process! read more

We had a great experience with our shopping here! We have purchased in the past and will purchase in the future. No pressure and we were promised a delivery date and everything was on point! We would recommend shopping here. read more

We purchased furniture in November 2024 and reported visible delivery damage immediately, including cracks in a bed frame. Despite documented follow-ups, the reported defects were never fully resolved. The bed has since collapsed under normal use. We are pursuing formal resolution. We recommend carefully inspecting all items at delivery and clarifying how service requests are handled before purchasing. Will never buy from this store again. read more

Frank, the sales associate was good and it was a 'no pressure' sales event. We left feeling confident...until it was time to take delivery of the furniture. The first delivery of a new bed and two nightstands included a broken footboard and a broken nightstand. After waiting 3 weeks for replacements, the new footboard was broken and never made it off the truck. After FINALLY getting a customer service agent to schedule a 3rd delivery attempt, we were offered a $160 gift card (on a $3,000 purchase). This place is insulting. I can understand that the continued defects are caused by the manufacturer but that should give anyone a sense of the quality they can expect from the sources Ashley uses. read more

It is tough to buy furniture for someone else. How do you pick out the right pieces that will fit the home and the personality? Then Austin walked up. We talked about a couple different pieces. Even let me move a table from one side of the showroom to the other to see how the pieces went together. Winner! When we saw the prices we knew we came to the right place. So much more reasonable than the previous store we visited. Bought three pieces that night. Ok- now we need to suffer thru the delivery. WRONG! Even easier than the sale. Both installers were friendly, professional and fun to work with. Installed everything exactly where we wanted it. Cleaned up like they were never there. I will definitely want them for the next delivery. Great experience overall. read more

I had a great experience! The sales associate was really helpful, and ordering my new bed was easy. I had a wide variety of dates to choose from for delivery, and was able to choose a time that fit my schedule. Delivery was prompt; I was lucky, and they came right at the start of the three hour window I was provided. The employees were friendly, efficient, and professional in delivering and putting my bed together. Everything is great so far! read more

When it became time to replace our living room furniture again, we stopped at 2 stores on Sawmill and then happen to drive by this Ashley location. We came in and told them exactly what we were looking for and were directed to a few choices that fit the bill. I noticed right away the quality seemed a little better than what we looked at while visiting Value City and Big Sandy. Young salesman Dan was very polite and helpful. His manager was just a little high pressure, but I shook him off. We let them know we were still shopping. The set we picked out was a little more than the other two, but as I mentioned seemed higher quality and was perfect for us. We came back a few days later and was happy to learn everything was in stock and after painlessly setting up delivery, we only had to wait about 4 days for that delivery which was very well organized. We are very happy with Ashley. read more

Ashley Store - Furniture Stores Near Me - Columbus, Ohio

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Great service! We ordered a couch and received it within the next week. We opted to have it delivered. The drivers were very communicative and arrived right on time. The couch was delivered up to the second floor with no issues. They quickly put everything together. Great value and would definitely recommend! read more

salesman David was very nice. Not pushy at all. Left us alone & we found what we wanted by ourselves. He charged me for the Premium Delivery without asking what level I wanted. When sofa & loveseat were delivered, sofa was missing 8 underneath feet so it was returned to the warehouse. The description of the Premium Delivery said items would be unpacked & inspected on the dock before delivery & that clearly was not done. sofa redelivered today. Sofa backs were put on the wrong sides, which I unfortunately didn't notice until delivery guys left. Now I have to enlist help from a neighbor to correct as the sofa is too heavy for me to move. Not entirely satisfied with this experience. read more

I had to do a furniture exchange and was totally frustrated with customer service. However the store manager Austin stepped in and fully resolved the issue. My wife and I are now fully satisfied and happy with our new purchased! read more

We had a great experience with Frank. Frank was the sales associate that greeted us upon entering and helped us pick out a couch and dining room table set. The table set was in stock and delivered to our house 4 days after we ordered it, exactly when Frank said. Delivery fee for the entire order was only $99 even though it will be two separate deliveries. The delivery driver even had a tracker so you could see when they were close to arriving. In the store there were lots of good couch options available throughout. Along with TV sets, tables, and more. I think the earlier reviews are more reflective of the long lead times every supply chain went through during Covid, really out of the hands of this direct location. read more

Ashley Store - Dining room table set plus bench. - Furniture Stores Near Me - Columbus, Ohio

Walked in with a budget of $2000.00.came out with $7700.00 including a $699.00 warranty that isn't worth a shit. Leather that developed a crack after less than a year. No one wants to help you anymore. Several calls were made to their customer service line that no one has ever answered.One time did I talked to someone who almost immediately denied my claim.asked for my money back on the warranty and they laughed at me. I would have settled for a recliner or some of that value or less but no one offered anything and I had planned on more furniture for my basement but will never set foot in their again. Buyers beware.There are no rocket scientists that sell furniture ! and of course the person that sold me the warranty that told me if we didn't use the warranty that we would get our money back! Would not recommend them to anybody at all !!!! read more

Wonderful sales person, AJ, who did everything to make it such an easy transaction. Great prices for quality furniture! Delivery and set up was perfect. read more

Store associates are friendly and customer service is nice/prompt. Communication of employees seemed strong and consistent throughout all the departments we had interactions with. read more

delivery men were great items didn't have all the parts, was told I would receive an email requesting part number needed and I didn't receive the email and I still do not have the part. read more

This is the worst customer service I have experienced on a large purchase. My wife convinced me to go to purchase from Ashley. We even opted for the "Premium In-Home Delivery". We are now more than two months out and they have cancelled two delivery dates. The delivery dates are provided weeks in advance and they give you 6-hour delivery windows. We are closing in on our third month since ordering and only have 1/3rd of the furniture delivered. At this rate we should have everything from our April order in time for Christmas. I've taken two days off work to receive delivery only to have them cancel last minute. This company simply doesn't care. Their online reviews make that clear. My wife and I have both attempted to call customer service to get these issues resolved and no one answers. A minimum of 45-minutes each time and was never able to get through to anyone. (I'm actually filling this review out while on hold. See picture below) I am honestly at the point of cancelling my order and returning everything I've purchased. If only I could get through to someone in customer service. SMH Don't waste any time with this company because they won't make time for you as a customer. Take your business elsewhere. read more

Ashley Store - Waiting on hold for Customer Service! - Furniture Stores Near Me - Columbus, Ohio

I have used Ashley for the majority of my homes I furnish and everytime I am pleased with the price, quality and the service. I definitely would recommend. read more

I never really thought that I would be able to afford anything from Ashley HomeStore. I am a widow with one child and on a basic income. But I was super surprised when I went in there and saw furniture that I actually could afford that was fantastic quality. Everybody in the store was very helpful and the two gentlemen that delivered the dresser to my house were outstanding. I highly recommend going to Ashley home store. The value that I got was amazing read more

Great quality furniture! It looks perfect in our room! The delivery service was exceptional! Fast and efficient! Great value for the money!

Wow! Such rude service from some real vultures. Be careful of their cheap furniture and pushy deals. This place is awful and should be avoided at all costs. BUYER BEWARE. read more

Great customer service. Purchase process was easy. Dining room table came in as promised. Delivery team was great.

All I have got from this store is rude customer service. They refuse to help with order issues, that was their fault to begin with!?

I will start by saying that the experience at the Ashley HomeStore itself was great-- our salesman was very nice and attentive and helped us pick out a great bedframe and mattress. But that's the reason I'm giving them 1 star instead of 0 (if I could.) After waiting 6 weeks after the order, the bed frame and mattress were delivered missing the legs to the headboard. The bed couldn't be put together without them. I called the customer service line the next day (after waiting on hold for 35 minutes) and was told they needed to reorder the headboard itself, which would take another 2 weeks. Delivery #2 came, and the truck didn't have the headboard or the legs. They came and literally brought nothing. After calling customer service again, I was rerouted to 3 different people over a span of 3 days who were trying to help. Finally, on day 4, I told them that I wanted either a guarantee that I would have the legs delivered this weekend or I wanted the entire bed frame and mattress returned. Because they still couldn't find the legs, I told them I wanted it returned. They stated the mattress was non-refundable, which is ridiculous. But begrudgingly accepted and stated I wanted the frame returned. After being placed on hold for an excessive amount of time, they set up a return date. It was at that time that I asked for a discount or compensation on the mattress due to the issues that have happened, and they stated my "compensation" was allowing the return of the bed frame and not charging me a restocking fee. I am shocked and appalled at the lack of customer service and will NEVER be shopping at Ashley's again. read more

This review is specifically for furniture pick up. The staff was friendly in helping get the furniture and speedy. We opted to skip on delivery because of the high fee but it was super simple to pick up. However I think it is very unprofessional that the Ashley home store staff uses the customer pickup and loading area for their smoke breaks. As we were waiting for our furniture, a group of employees stood in front of my vehicle and proceeded to smoke. There were other people also picking up their items so I think the smokers should have moved elsewhere. read more

I guess this is about all Ashley furniture We bought a reclining couch and love seat a couple years ago and when we did we were talked into buying the warranty for it. (5 year warranty) We were told that if anything went wrong they would come get and either fix or replace. We have a seam split in the couch and are being told it does not cover seam splits. (seam in seat of couch--looks like rotted) I would think that's a manufactures defect which this warranty is supposed to cover. I will never buy from Ashley furniture again and I recommend you don't either--if you do, DO NOT buy warranty read more

We recently purchased an entire bedroom set & mattress from Ashley Furniture (in April 2021). My elderly mother is moving in with me and needed to have a bedroom set for the house. While I love their furniture and understand things are delayed with COVID - their service is horrible. She was hold the furniture would be in months ago and schedule surgery around this. Then they said only the mattress was in. They scheduled delivery and the day of delivery said it didn't get put on the truck but they would bring back out in 2 days. Then they sent a message saying they were 10 minutes out - then called to say it was not in stock. How does that happen??? Now they are saying October - then - "no, later in August". Which is it. In addition, they are pulling pieces from the order to fill other orders. Now her surgery is a few weeks away and she has no bed to recover in. Don't be fooled by the nice furniture. Deal with honest people who can deliver on their promises. I'd post photos of the beautiful bedroom set - but - I don't have it!!! read more

Do not trust what the salesperson tells you regarding delivery dates. They routinely lie to get the sale. After the sale you will get phone calls pushing back the delivery dates, sometimes months. Our dining room set took 3 months, after were told it would take 2 weeks. If you call to ask about the delays, the salespeople will not answer the phone, you will be told that they are "with a customer." They are all trained to not follow up. You will also be pressured to buy the $200 cleaning warranty, which pays them high commissions. Avoid these guys like the plague. read more

My husband and I walked around this store for over 30 minutes and not one associate greeted up. We watched their salesman help every other customer that entered. My husband and I were the only African American people in the store and I can't help to believe that this is why we ignored. The associates that were not assisting a customer walked past us like we weren't even standing there. I had to walk over to the customer service desk and make a complaint on our way out just to be acknowledged and only then did the man behind the counter "apologize" and offered to assist us. We declined and left the store. Buyers beware. Their customer service and professionalism is terrible. I've been a longtime customer and I refuse to give this location any of my money. Absolutely terrible. I will definitely be reaching out their corporate office ASAP. read more

So, I left a 1 star review last week because of poor service. It gets worse you can't talk to a human about issue. They don't answer e-mail and they do not respond to there customer service line. Anyway. I left a review and they kinda reached out at least I thought they did. They give you a phone number that they don't answer and an email address for a supposed customer service rep that also doesn't respond. I am trying to talk to a person about getting a refund taht was authorized by thier warranty company. Buying from ASHLEY? I would not POOR business ethics and POOR customer service. read more

Stay away! Don't waste your money like I did. Bought a bar height table and four chairs. Noticed that the chairs did not go together well on the showroom floor and was told it was just due to the fact that they were put together quickly for display. I was the fool for believing this story. The chairs, once delivered, were exactly the same poor quality as those on the showroom floor. Extremely poor construction. The chairs do not go together well and the cross bars do not fit together properly to provide the required stability. Contacted Ashley customer service multiple times to no avail. I also sent a letter to the President of Ashley/Morris Furniture and received no response. This is a company that is willing to take your money; sell you poor product; and they don't care. Save your money and spend it more wisely than I did. I know this review will not help me, but I hope it will save just one person the heartbreak of wasted money. No one should be throwing money away like this! Hold out for a company that cares about quality and provides customer satisfaction. read more

We arrived at Ashley with one thing on our minds. To find a power recliner sofa! We worked with a young gentleman named Jeremy. He was very considerate of our requests. He showed us different styles and colors. He was never pushy which I absolutely loved! He never complained when we changed our minds 7 different times! He explained everything throughly and with precision. We bought our furniture from him and I've already got him working on another piece for me. Highly recommend Jeremy as your sales rep! You won't regret it! read more

Ordered a bed and mattress set 5/23. 3 deliveries have been cancelled. First one I took off work for. Second one we had already gotten rid of daughter's bed to get ready for new one. Cancelled. Third try they cancelled morning of, I had rescheduled dental appointments so I would be home to finally get her bed. Now they are saying 9/4 for delivery and she is sleeping on her old mattress on the floor. So unacceptable and I feel I'll be cancelling this order and shopping elsewhere this next week. read more

The customer service for this store is absolutely atrocious. I bought some furniture and paid to have it delivered the following week; however, the salesman hit the wrong button to place the order for delivery, and the furniture was not brought to my house on the scheduled day. This was annoying, but not anything to freak out about. Errors happen. However, I had to call the home store 4 or 5 times in order to even get a hold of said salesman. I had my number taken down on multiple occasions so the salesman could "call me right back". This never happen. I had to call 4 or 5 times over the course of three hours just to get an answer on what was going on. After FINALLY getting a hold of the salesman, he apologized for the mishap and rescheduled a delivery for the following weekend. I told him that I was only available after a certain time that day, and he said he could talk to the team to get them to deliver the furniture late that day to fit my schedule. Fast forward a week. I receive a call telling me that my furniture will be delivered between 10-2 the following day. This is the exact time I told the salesman that I would not be available. I called the store and was passed off multiple times, and after a brief discussion with a representative, was told that they would contact me ASAP after they discussed the issue with their store manager. I now sit here four hours later, with no call back (once again). Don't buy from this store. Just don't do it. read more

My order was damaged three times by the warehouse. All three times they notified me of the damages on the day of delivery. Horrible customer service and long wait times. read more

Update 12/12/2020 I'm cancelling the furniture. Found furniture elsewhere for cheaper and it's already in my house. DONT ORDER FFOM HERE. And it's prettier, it's from Ashley company as well, but a different store and I didn't have to wait. What a waste of 6 months waiting patiently read more

I had a great experience in store. Everything went smoothly. I ordered a sectional couch that was out of stock online, but they told me they can get it for me. I ordered on September 6, 2020. Was told about the back up in delivery possibly 8-12 for delivery, but then I received a text message saying my item was ready to be delivered on Oct. 27, 2020. I took off work and sold my current couch expecting the delivery. I just got a text yesterday that my couch in not in stock yet, so cancelling your delivery date. Why would you schedule a delivery date if you don't have the item in stock. So now I am out a days pay at work and sitting on my living room floor until god knows when. read more

DO NOT PURCHASE ANYTHING FROM ASHLEY! I wish I could give this trash company negative stars. We placed our order at the beginning of July. Our order was not officially completed until the beginning of October. ALMOST 4 MONTHS LATER. Oh, but they STILL BILLED US from the initial delivery date. Imagine paying for a piece of furniture that you don't have? Ya, that's Ashley's business model. We had 8 SEPARATE DELIVERIES. They brought us damaged items 3 times; they brought us the wrong item 3 TIMES IN A ROW; and 2 times the delivery truck just didn't show up. So much missed time at work for these clowns. Their customer service is absolute garbage. Actually, it's non-existent. The pathetic management running their customer care has no accountability to anyone. We had to resort to calling them multiple times a day, essentially harassing them, in order to get anything fixed and accomplished. After reading through numerous other reviews on Yelp and Twitter, I won't be surprised if Ashley goes out of business in the next few years. Please do not give this company a second of your time and go somewhere else. read more

THE WORST FURNITURE BUYING EXPERIENCE EVER !!!!! DO NOT WASTE YOUR TIME. I've purchased furniture at this location and my furniture arrived over a month late, when I was going to pick up my furniture they informed me it was arriving late, they did not let me know it was going to be late until the day I was going to pick it up. My bed frame was missing the support slats and they gave me slats from a different bed frame set (one slat was already broken and stapled together). The slats are not properly supporting my mattress so my bedframe is becoming damaged, I went into the store to try and solve the problem and was told they'd give me a call later in the evening, its been 3 days now with no phone call, i've called yesterday and today only to be put on hold for 15 minutes. WORST CUSTOMER SERVICE EXPERIENCE read more

We just bought a house and after browsing many stores we found exactly what we were looking for at this store! A black table with drawers and gray accents! A sectional at the right price, perfect color and a TV stand to bring the room together! The salespeople were great, helpful and accommodating. However Customer Service and delivery were far from it! Every piece we ordered had something wrong with it! We received a used piece to our sectional that was unwrapped, put together, and tattered. It was all kinds of worn like it had been used or dragged while the other two pieces were wrapped and we had to put them together. Our TV stand middle door doesn't close and had so many noticeable scratches and chips. Finally the kitchen table that I was so excited about has a staple sticking out from the top! The benches were wobbly and whomever put the chairs together pushed too hard on the screws and left them cracked! (These were delivered pre-Corona, so not us.) I understand taking precautions to keep your employees safe and I have been more than accommodating. But after multiple e-mails and multiple phone calls we are still left paying full price for damaged products. No exchanges as it has passed 3 days, and I agreed to getting them serviced, and no discount as they have to escalate to management that could take 72 business hours. I have sent emails and forwarded emails, made phone calls, and have received almost zero follow up. They did send a technician to look at my furniture and he said he would have to cut out the staple and patch a brand new table and relay the other two to the company. I refused, cause, sorry, I don't want a patch in a table that is only two months old! If you are planning to buy Ashley furniture, but it online and get it shipped to you. The price will be better, shipping time will be faster, and customer service will be better. I bought the matching coffee table from Hayneedle and it only took 2 days and when we called to ask about getting the mechanism adjusted they gave us 30% off and they were already almost $100 less than Ashley! BTW the TV stand took almost 7 weeks to be delivered while it was available online at multiple retailers for 2 day delivery! Believe the reviews and safe yourself the hassle! read more

I went here to buy a mattress and box springs for a King size bed,but I wanted 2 twin mattress and 2 box springs that makes a king size. I was told i had to buy xl twin to make it work! It didn't work went back to exchange for a regular king mattress and box springs.I was told because I didn't buy their mattress protection cover I could not exchange them (they are only 2wks old) No one especially the sales person Trae McMillian never told me this! I am so upset I can not find sheets to fit the bed and all I want is to exchange them. Don't go there as they lie to you and all they want is the sale not good customer service!!! They are liars why would I not buy the cover because they NEVER told me I would have to have it to make the exchange! I also bought a small couch for outside that was to be put together it was not we had to do it!!!! Do Not Shop at Ashley Furniture Store they are liars!!!! read more