Ashley Store

I recently purchased a custom sectional sofa to replace the sectional sofa I had bought from them…read more18 years ago. They were so helpful and patient with me as I tried to recreate the sectional from 2008 and then delivered my new custom sofa just over a week after ordering it. Mike and his team were amazing. They have such unique and quality pieces. I highly recommended shopping here!

Amazing selection of home Furnishings and the owner is very…read morehelpful and patient. Love my new dining room table and chairs. Will be back for bedroom furniture .

Dining table + 6 chairs + dresser

Table and chairs

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LA Discount Furniture

4.9(134 reviews)

1.7 mi•Grand Central

Needed a sectional sofa and was ready to go to Ikea to get the Ektorp, until my gf found LA…read moreDiscount Furniture. We placed an order for a 3-piece sectional sofa on the website, and Vic (owner) called right after to confirm the order. The sofa was backordered at the time of order, but Vic ensured it would get delivered in a week. When the furniture came, unassembled, it was missing the ottoman. I called Vic and he had it delivered the next day. Then, during assembly, one of the screws was defective and Vic personally delivered replacements screws, same day, to our home. Amazing customer service! Very helpful and resolved all our issues professionally. I highly recommend this store. As for the sofa. Easy to assemble and had it for 7 months now, it's holding up just fine. :)

Can I give negative stars? Took our money didn't deliver and didn't reply had to go through Amex…read morefor refund. Booooo

Olympic III Soccer Theme Bedroom Collection. Available in Football, Baseball and Basketball themes

Metro Youth Contemporary Twin Bed $265.00

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Bay Side Table + 4 Chairs & Bench $569.00

West Elm

2.8(53 reviews)

1.0 mi

Good selection of casual furniture and accessories. Unique chairs or couches can be found. Service…read moreis decent. Prices are competitive.

Very disappointed with the customer service at West Elm Burbank. Staff were unhelpful, inattentive,…read moreand acted like assisting customers was an inconvenience. I was not greeted, And had to look for an employee to help me. Employee were on the computer and cell phones. For the prices they charge, I expected a much better experience. Beautiful store, but the service completely ruined it for me. Definitely not the level of professionalism you'd expect from a high end furniture store. I guess I'll just come to the store to look at items then order whatever I like on west elms website. I think the employees should take customer service training.

Outdoor furniture

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Industrial Storage Modular Desk, Set 1: Desk + Box File

A Star Furniture

4.3(413 reviews)

4.2 mi

•$

I had a wonderful experience at A Star Furniture in Glendale. I've been shopping around for a while…read moreand this is by far the best selection, customer service and value.

Despite the almost 5 Star rating for this store, I can't agree. Awhile back I went there looking…read morefor a loveseat to match with my couch, but there wasn't anything in stock that would work. The salesperson was very nice and suggested I look through their catalog. I did find a loveseat that was a good enough match so I bought it. Unfortunately, it has to be the most uncomfortable loveseat I've ever sat on. Stiff seats that make my back hurt after a few minutes. Hard as a rock and no one wants to sit on it. I'm thinking of replacing it already and I haven't had it that long...and it wasn't cheap either! Please don't buy a catalog item without trying it out first.

Night stand

Sofa sectional

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Scandinavian Designs

4.4(83 reviews)

5.1 mi•North Hollywood

Scandinavian Designs has very beautiful furniture. A kind staff and very easy to do business with…read more Thank you Marcel, for all of your efforts to make is happy. Louis and Carmen Gray

Ordered online on sale; didn't hear from them for 2 months. They just disappeared. I finally…read moredisputed on my credit card. Then they claimed they would have it in 2 more weeks. Then they tried to charge me more for the item

Bedroom/dining and living area display

Clearance center here-very small

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Dining set

Bob's Discount Furniture and Mattress Store

We had a great experience finding our new couch! The entire process took about an hour from start…read moreto finish. Juan provided exceptional support throughout our visit, and the store manager also took the time to help us finalize our purchase and arrange delivery. They answered all of our questions, were transparent about the payment options, and clearly explained what to expect during the delivery process. The customer service was outstanding, Juan was very present and was never too far from reach for support. We'll definitely be returning for more furniture as we continue furnishing our home!

Negging as a sales pitch. A salesman named Raymond followed us thru the store condescending and…read moreinsulting my husband and myself. We were stupid not to buy from their "great prices." He didnt even bother asking us what our needs were or what style we were looking for. Awful experience. Interestingly, we had gone to a different Bob's this morning and talked to a saleswoman for over an hour who made good recommendations for sofas based on my husband's height. It was a great experience and she joked that their Palmdale location was better. She was so right! We're definitely not coming back to the Burbank location EVER. (Also the parking lot sucks.)

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Midcenturyla

4.6(52 reviews)

2.9 mi•North Hollywood

If you are in the market for great mid-century furniture, then MidCenturyLA is the place to go. We…read morelive in San Diego and had been searching the country for months for some Kai Kristiansen dining room chairs. We found just what we wanted at MidCenturyLA. The owner, David, and his staff member, Aimee, were a delight to work with. They answered all our questions and went to extra lengths to make sure these chairs would fit our needs. Their inventory is incredible. They provided all the information needed for ordering upholstery, deliveries, etc. When there was a slight mix-up on the order they went out of their way to make sure everything was taken care of quickly and professionally. Furthermore, if you have been trying to buy furniture lately and finding 4-6 month delivery times check them out. Their turnaround time to reupholster and refinish the chairs like NEW is totally dependent on how fast you can get your fabric chosen and delivered to them . Once they have everything it is just a couple of weeks for classic furniture to be new again. This is our "GO TO" for any future furniture purchases. Peggy and Tom from San Diego

Solid place for awesome MCM furniture! And they always have really cool art and photos as well.read more

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Cyclic Furniture

4.7(30 reviews)

2.1 mi

I was searching the internet for a pair of Asian style lamps and came across a listing from Cyclic…read moreFurniture. I live in Mesa, Arizona and I saw they are located in Burbank. I reached out to them to get a price for shipping these beauties. They quickly replied with a quote to ship UPS. Told them I could buy them and to ship whenever possible. No sooner had I paid online when I had tracking numbers. I received the gorgeous lamps in a few days. I have never seen anything more carefully packed before. Everything was included and perfect. I highly recommend Cyclic Furniture as my transaction as smooth as it gets. I hope to visit their showroom sometime. If I could give more than five stars I would. Many thanks.

Great furniture and furnishings at very reasonable prices. New stock all the time! Enjoyed…read moreeverything I have ever purchased there.

Mid-century Table Lamp in Ceramic

Mid-century Art Deco Torchiere Floor Lamp in Brass

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Mid-century Arm Chair in Leather

World Market

4.2(89 reviews)

0.1 mi

Clean organized store. Melissa helped us check out and she even helped me sign up for rewards. She…read morewas nice and had a beautiful smile and made me feel really good. Thanks Melissa. I wish more people were as n ie as she was. Makes for a better shopping experience. You rock!

The store itself is great, filled with lots of awesome gifting ideas, items, etc. I highly…read morerecommend this store to shop for the holidays and or other special events. It is very spacious inside and well organized. Kept clean and tidy as well. You can easily get distracted while browsing the unique items in aisles. I placed my order online and came by to pick it up. The service lacked as it was a bit slow during the process of picking up my item; I almost left my phone behind. The staff member was not prepared for whatever reason when I approached him about picking up my online order. It was awkward. Anyways, this is a great store overall.

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Furniture Land

4.6(96 reviews)

4.6 mi•Tropico

Best furniture store in town. hands down! We've been…read morecustomers here for a long time, and they continue to impress us every single time. The customer service is outstanding, the attitude is always positive, and the vibes in the store are welcoming and professional. Argam and Ed were absolutely amazing and incredibly helpful. They took their time helping us choose the perfect dining table with chairs, couches, and a coffee table, making sure everything fit our style and needs. No pressure at all just genuine care and expertise. If you're looking for high-quality furniture with top-notch customer service, this is the place to go. Highly recommend!

Doesn't get better than Anna and Furniture Land. I was fairly set on a dining table and coffee…read moretable. She could order what I want with fair turn around time but showed me something she had in stock that looked fairly similar but actually better. Downside was it didn't have a matching brand coffee table but she got us something from a different brand that matches perfectly.

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Classy living room sets !

Delivered this gorgeous living room set thanking our clients.

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Bed with Storage we have them with a classy look

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116 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Dorian C.

120

11 years ago

No its zero stars! My wife and i purchased a 1400 leather loveseat couch from Ashley furniture in Burbank CA, in August of 2014, last summer. We purchased an expensive ($180) "protection warranty" from Ashley to cover Specifically Cat Urine. We were told, since we are pet owners, that cat urine stains or odors would be %100 covered by Ashley's warranty. Lo and behold, Ashley is not in any way connected to the protection warranty! Ha! Imagine that. A humongous, multi-million dollar corporation, having a protection warranty plan through a 3rd party carrier, GUARDSMAN. Guardsman has an archaic and utterly backwards claims policy, and promises to "inspect, clean and repair/replace/refund your damaged furniture." WRONG!! They only exist as a loophole for Ashley to push this bogus coverage on their naive customers. As we might have expected, although never planned, while we were away on a trip last week a storm in LA blew the cat bathroom door shut (our fault) and our cat was trapped outside their litter box. Hence they peed on the leather loveseat couch. Immediately after learning of this accident, my friend who was watching our cats for the week informed me that it needed to be cleaned immediately. According to Guardsman's policy, it is necessary to blot the stain with water before having a Guardsman "Technician, haha" come and service the furniture. well, GUESS WHAT?!?! we call Ashley furniture to hear from a number of very enthusiastic and positive Ashley staff members that "CAT URINE IS 100 PERCENT COVERED, JUST REPORT THE CLAIM TO GUARDSMAN, AND THEY WILL SEND SOMEONE IMMEDIATELY". Let me just clue a few folks reading that don't own cats, regarding CAT URINE STAINS. If they're not cleaned immediately, they will RUIN A COUCH, BED/MATTRESS, CARPET, etc. My wife and I and our neighbor who was watching our cats are not stupid. We realized the urgency of this accident, and did our due diligence, reporting the accident to Ashley Furniture on Jan 6, Wednesday. Lo and behold, GUARDSMAN's ENTIRE PHONE SYSTEM WAS DOWN ON WEDNESDAY. What are the odds!!!!!! We wait an entire 24 hour period to hear from them, (of course, no one calls me, of course not) and i get a lovely agent on the phone from Guardsman, who files a "warranty claim" for me over the phone. But guess what!?! They can't do anything for me, because a Technician needs to come out an "Inspect the furniture". Yo, there is NOTHING to inspect! The couch is ruined. Cat pee will DESTROY A LEATHER LOVESEAT THAT HAS SEATS THAT DO NOT COME OUT. We knew this. It was so obvious. Yet Guardsman, in their incredible disregard for their customers time, money and energy, tell me that their unbelievably archaic claims process involves not just a phone claim, but an email form, that creates a PDF that , get this, in the year 2016, is required to be SNAIL MAILED TO GUARDSMAN TO COMPLETE THE CLAIM. Blah blah blah blah blah blah, because guess WHAT!!?!?!?!!?!?!?!?! We return on Monday night at 4am in the morning in Los Angeles to find out from our neighbor that he HAS NOT BEEN CONTACTED BY GUARDSMAN WHATSOEVER. He was watching our cats, and was around all week to let the Guardsman technician in. So we wait until it turns 8:30 AM to call the Guardsman 1-800 number that was given to me "Just incase a technician doesn't call us". Well guess what, you scam artists!!! IF YOU LET A CAT URINE STAIN SIT ON A COUCH AND DON'T COME INTERVENE, THE COUCH IS RUINED AND OUR APARTMENT WILL SMELL LIKE CAT PISS!!! They could care less. They answer the phone, one guy, who simply could be replaced by a computer program. He basically gave me an automated response: "Your case was forwarded to our guardsman technician, and he will come service your furniture SOMETIME IN THE NEXT FEW DAYS!??!?!!?!?!?" We made the claim on Wednesday, and since the phones were down, We were told its not our fault. We made the claim thursday and leaving the couch in our apartment to fester all week, come home to find out that GUESS WHAT!? The soonest this bogus technician can come out will be WEDNESDAY THE FOLLOWING WEEK!!!!! At that point i lost it. I spent several hours (not exaggerating) being bounced back from Ashley furniture who sounds so completely understanding and sympathetic to our problem, yet Can't Do Anything About It! Guess what multi-million dollar corporation ASHLEY, you guys are SELLING BOGUS WARRANTY COVERAGE ON YOUR FURNITURE AND YOU KNOWWWWWW ITTTTTTTTTT! Guardsman told me that if we want our couch to be inspected and "Cleaned" (hahahahah you cant clean a cat piss stained couch after waiting two weeks) We need to LEAVE IT IN OUR HOUSE UNTIL NEXT WEEK WHEN THEIR BRILLIANT TECHNICIAN WILL (MAYBE) COME TO OUR HOUSE TO "CLEAN IT".) Well i'll tell you what, Fool me once shame on you and FOOL ME TWICE SAME ON ME. I'm not dumb enough to wait around in my apartment, like literally hundreds of other reviewers online who had this same SCAM affect them. We had to toss our beautiful couch. Thanks for NOTHING read more

Janeth C.

9 years ago

This is a continuation of my whole Telenovela going on with this store at Burbank....my Purchase on thursday the 18th till Monday the 22nd .....well I was so into this Bed that I really like for my daughter and they couldn't be able to disable when I purchase it and they want me to come back next Day after spending all afternoon at the store. Seems to them not enough time wasting at the store on top of that with my girl and with no flexibility of truck to do the Delivery...i dont have a truck to Do purchase of furniture and be able to take it with me at that moment!!! Anywas...after all this I did call again on Saturday and ask the Manager and say...if they can hold the Bed in storage but I will pay for it...i was going out for weekend and won't b able to pick it up on wenesday.... She seems With No flexibility At All and Don't wanna Do business...she talks back to me with some kind of voice treating me like I'm some kid or and stupid actitud...I Say I Understand ThankU...Againgggggggg feels the environment like they Don't give a shit At all anyeays...HO well that was on Saturday! Monday Morning my husband calls me from work and told me that they double charge us after the cancellation order...then I call them and ask about the seller Guy Jay to talk to him and they Say she will b there after 1 30 pm before that I ask about the Bed and they took some time to tell me the Bed where sold already..ok fine but I do wanna wait till talk to the seller guy Jay and tell him about the double charge so he can take care of that bcouse the ladies at front desk where not nice and seems They where laying about the Bed been sold already...ok fine wait till Jay the seller Guy and told him about the double charge And Ask HIM about if you guys have the bed? HE SaYs Yes bed is here then I told him..you know what THEN don't DO a refund I'm just going to get the Bed then..I was not close to the Area of Burbank wich I leave very close From there but I was not in the Area at that time but I told him I will come and get it then.. Drop my daughter at. MARINA DEL REY Then have to Drive to Burbank and Take care of this...Jay told me Yes come buy and let me call you in haf hour so I can told the guys to have it ready for you that way you don't wait...I Say fine because im.not close and Don't wanna hit traffic..he Say call you in 30 mn ..I still decide to star Driving there bourse was already 2 pm and traffic already..on my way there he calls and told me Yes we are going to have bed for you but it goings to take more time because we have more clients ahead of you...i Say I'm on my way already but b there just work on it I still have 20 mn more to get there..he suggest me to Go around and spend time bcouse it will take more time for other costumers!!!!! THE TIME I WASTE ON THUSRDAYS WAS NOT ENOUGH FOR THEM and the want to Do others clients when bed was not a big Deal to disamble it was just the frame Metal One!!!!! All Drama Going on againg!!!! Ok I say I will b there and wherever it takes i don't have a place to go..end of conversation! 2 minutes away from store...Another Call!!!!!!! He calls Janeth.....Sorry the Bed has been SOLD!!!!!!!What...what are you talking about?? He Says..You call in the Morning..I Say Yes I ask Them but They sound not sincere to me I told him...wich is All TruE! Let me pass the phone to managet manager! The Manager with his Voice Very cut off like not want me to Give me a choice of Noting Says..Sorry but can not give you the Bed ...the Bed has been Sold! I told him ..it s not possible I Ask him and he Say the Bed is There???...Yes But I can't give it to you has been Sold..I told Him I'm almost there I dont Wanna talk to you on phone I see you in Person! Got there not happy at all of course saw Jay the seller Guy and he told me.go there with the ladies and ask For Edward.....I ask for Manager Edward but since they Saw me all the Enviroment was So weird..like hiding Something and pretending manager was not there or around the store and couldn't have the speakers voquitoqui to rich him...all Drama Going On...! I say Was going on and lady didn't know what to do and just go behind her back and Knock Door for Manager behind the Desck...finally goes and opened Door and Manager behind Door seems like he was hiding and wanna hear Drama behind Door...he has no chose ofcourse couse i Saw him when girl opens door very carefully... finally come Out with his Firm actitud teling me ones against was SolD.... I TOLD HIM...HOW He WAS ABBLE TO SOLD BED IF YOU GUYS DOBBLE CHARGE ME FOR BEd??? I have Recives!!! ..when You sold Bed??? With actitud he respond It doesn't matter...I ask againg..where is the Bed?.he respond back there...! I went and bed was still at the floor! Come back and I say...I wanna see recive that you SOLD Bed already!! He says he will not show me nothing couse he didn't need to and Bed is for another costumer already! ! read more

Dylan M.

2 years ago

If only zero stars was a thing. TLDR: Unacceptable business practices, and I HIGHLY RECOMMEND AGAINST SHOPING WITH ASHLEY FURNITURE TO EVERYONE that reads this. Or else be prepared to experience such terrible customer service as we have. -On 9/2/24, we purchased a bed set for our guest room from Ashley Furniture West Covina, as we were expecting family traveling from overseas at the end of Oct. We informed the store of this and requested furniture that they had in stock at the time, knowing our family was coming soon. We were initially scheduled for a delivery on 10/5/24. Over a month later was doable since we shopped around early enough...so we thought. -On 10/5/24, we were home waiting the entire day for the bed set. No one ever showed nor called; there weren't any communications whatsoever. Basic customer service suggests at the very least a call the day of providing some type of courtesy notice that the shipment was delayed. -On 10/7/24, WE called the customer service ourselves and only then were we informed that our bedset was on back-order and that it wouldn't be delivered until NOVEMBER, more than 2 months after making the initial purchase! At this time, we went ahead and requested for our order to be cancelled altogether so that we could still use the money elsewhere to ensure we had our spare bedroom setup for our family by the end of Oct. We were told the refund would be processed within 72 hours from this call. Unfortunately, we never received an email or text confirming this request (our 1st mistake by not obtaining a confirmation before ending the call). -About a week goes by when we had yet to receive our refund nor any other communication about it. Then, we received a call from Ashley Furniture telling us that they somehow "found the item in another warehouse" and PROMISED the order could still be fulfilled and delivered on 10/19/24 (believing this was our 2nd mistake). So, given that our refund had yet to be procssed (within 72 hours as they suggested) and that we still needed furniture ASAP, we reluctantly agreed to accept the delivery on the firm condition that we would be guaranteed our order on the date promised. The customer service rep promised it would be delivered so we went with it. -Now, on the day of posting this (10/14/24), we AGAIN received a call from Ashley Furniture informing us AGAIN that our item was backordered until Nov 9th AGAIN! -They completely led us on believing the furniture would be delivered for a 3rd time, DISRESPECTFULLY WASTING OUR TIME when we could have been continuing to shop for our furniture elsewhere while still meeting our initial goal of having our furniture by the end of October. -If our refund was simply processed in the 72 hours they stated, we would have never gone forward with the 2nd and 3rd attempts. We would have already been shopping elsewhere and would still be able to meet our goal of having furntiure by the end of October. Instead, they continued leading us on, keeping OUR money in THEIR hands, making promises they knew weren't possible. -Now, we will have to rent hotel rooms for our family when they arrive at the end of October, as there is no way shop for and still receive at least somewhat decent new furniture by then, especially if when you have stores like Ashley that make you wait over 2 months for a product claimed to be in stock at the time of purchasing. -And finally, after the entire frustrating experience, Ashley REFUSED to offer us any compensation whatsoever, for their own wrongdoing. -This is absolutely unacceptable business practices, and I HIGHLY RECOMMEND AGAINST SHOPING WITH ASHLEY FURNITURE TO EVERYONE that reads this. Or else be prepared to experience such terrible customer service as we have. read more

Katrina C.

7 years ago

This is for Danah: you big, fat, white, nasty smelling stank b***h," "Why you took me off the motherf**king schedule?" the voice earnestly questioned. "With your trifling, dirty white racist a*s - you big, fat b***h? Oompa loompa body ass b***h. I'm coming up there and I'm going to beat the f**k out of you b***h." The former worker was unhappy that she no longer worked at whichever establishment it is that is in question. "And don't even call the po(e)lice today because I'm going to come up there unexpected and wait on your a*s b***h," said the woman who had been taken off the schedule without her consent. "I'm coming to beat the f**k out of you b***h," the voice said with certainty. "Because you did that on purpose. You 'aundry (ornery) racist white a*s, thin-haired b***h...Because I'ma show you, not to play with Jasmine Collins' money b***h. Because that's the first thing you did...Because I told you what the f**k was going on. You motherf**kers hate to see Black people doing good." The mystery voice has indeed been revealed as Jasmine Collins, a woman who had apparently been fired under what she believed to be racist conditions. According to the voice message, she was as serious about her money as she was about racism and thin hair. It was unclear what the intended person on the other end of the phone, Rachel, did "on purpose," but whatever it was, it that the first thing she did. Twitter had a field day with the recording, and after the voice message went viral, having been uploaded to the web by an unnamed source, the internet began looking for Jasmine Collins, so of course, it found her. A video of Ms. Collins on Instagram Live, detailing the backstory behind her masterfully orated message to her former boss, was discovered. Y'all why did I just randomly find the girls Instagram who made the "this is for Rachel" voicemail and she happened to be on live explaining wtf happened I am SCREAMING pic.twitter.com/LfOciVSXL1 -- ‍ (@ehmariahstan) January 15, 2020 "And I said everything the f**k I said, and I'll say that s**t again," Collins said while flipping her box braids. "That b***h blocked me from her extension number, so I left that shit on the main motherf**king line." The case had been solved; Collins had left a voicemail for Danah after having not been able to reach her extension directly. This story could've ended, but there was a delightful unexpected twist. No but fr fuck Danah's racist ass, here's the rest pic.twitter.com/7jNO23pyie-- ‍ (@ehmariahstan) January 15, 2020 It remains unclear if Collins accepted the offer for Rachel's job. Share this Story: Leave a Comment Jasmine-Collins Work Bossip Rachel Discover More 'News' LGBT How The Black Trans Travel Fund Is Taking A Creative Approach To Addressing A National Epidemic POLITICS 5 Environmental Programs We Can Afford For the Price of Another War POLITICS We Need To Go As Hard For Obamacare As We Do For The Obamas NEWS Black West Virginia High School Student Who'd Previously Been Racially Bullied Finds Drawing Of Himself Hanging From Noose Before News Politics Culture Lifestyle Op-Eds Write A Story Watch My Account Terms & Conditions Privacy Policies Careers © Blavity, Inc., 2018 Partner With Us read more

Stacy G.

12 years ago

My purchase experience was fine, but the delivery turned into a problem. I ordered a tv stand and an area rug. I did not tip the delivery drivers because they were obviously in hurry. They did put my tv stand in place, but didn't put the drawers in, and dumped the area rug, which was wrapped in plastic, on the floor. Wow, I ordered from Living Spaces and the guys took their time, placed and assembled the furniture and made sure all was to my satisfaction before they left. Not for Ashley....they were in hurry and wanted me to hurry up and sign so they could get out of there. I did a quick inspection of the TV stand, and since the area rug was all wrapped in plastic I took at look at the end part to make sure it looked like the rug I ordered. Which it was. After they left, I took the plastic off the area rug, and there were big wet spots in several places! Okay in hindsight a little bit of my fault for not doing that before they left. But who would expect a rug to be wet inside the plastic! I immediately called the delivery people back and got voice mail. Called Ashley customer service and they were closed. So I called the Burbank store where I made the purchase. My original delivery window was between 12:00 and 4:00. They did show up at 12:15. My request was for them to come back and pick up the damaged run and bring me a replacement same day. After I explained my dilemma I could tell the person I was speaking to was not going to try and accommodate me at all. So I asked to speak to a manager. I was told twice the manager "was too busy" to speak to me. The lackey that was helping me told me there was no way they could come and pick up the damaged rug today, nor could they get me a replacement. When I ordered from Living Spaces, twice, they had everything delivered to me in a week! A week! This order took the better part of 4 weeks. Now they're telling me I have to wait again and hold onto this damaged rug for what...another 4 weeks? I've worked in customer service for a long time. When something like this happens, #1 there should be a manager available to help, #2 there should be people bending over backwards to rectify the situation at the customer's request. Instead a got a lackey that was not going to do much of anything except make me wait again with a wet carpet in my livingroom. So not acceptable to me. So I will never shop at Ashley furniture again. And I will spread the word as far and as wide as I can about my experience! Go the Living Spaces. They have better selection, better customer services and the prices are equivalent if not better. Extremely dissatisfied with my Ashley experience!! read more

Ronnie S.

3 years ago

"Exceptional Service and Expertise! I recently had the pleasure of working with Izabel at Ashley Furniture, Burbank, CA. I couldn't be happier with the experience. From the moment I walked in, I was greeted warmly and made to feel right at home. Izabel took the time to understand my needs and preferences, offering valuable insights and recommendations along the way. What truly set Izabel apart was her knowledge of the furniture industry and her longevity in the business. She was able to answer all of my questions with confidence and clarity, guiding me through various options and helping me find the perfect pieces to complement my space. Moreover, Izabel exhibited exceptional professionalism and patience throughout the process. She never pressured me into making a decision and instead, focused on ensuring that I was completely satisfied with my choices. Her dedication to customer satisfaction was truly refreshing and made the entire shopping experience enjoyable. Thanks to Izabel's expertise and attentive service, I now have a beautifully furnished home that I absolutely love. I highly recommend seeking out Izabel at Ashley Home Furnishings for anyone in search of top-notch furniture and an unparalleled shopping experience. You won't be disappointed!" Now a few words about Ariel, Interior Designer, Working with Ariel was an absolute pleasure from start to finish. Her keen eye for design and impeccable taste turned my vague ideas into a stunning reality. From the impromptu greeting, Ariel paused her project in the store and listened attentively to my vision and preferences, offering insightful suggestions and innovative solutions every step of the way. Her creative approach to space planning and furniture selection truly brought my space to life, exceeding all of my expectations. What truly impressed me was Ariel's ability to blend functionality with aesthetics seamlessly. She not only created a beautiful environment but also ensured that every piece served a purpose, maximizing both style and practicality. Throughout the process, Ariel maintained clear communication and attention to detail, ensuring that every aspect of the design was executed flawlessly. Her professionalism and dedication to her craft were evident in every interaction, making the entire experience stress-free and enjoyable. Thanks to Ariel's expertise and personalized approach, my home now feels like a true reflection of my personality and style. I highly recommend Ariel to anyone looking to elevate their space with expert design guidance. Trust me, you won't find a better decorator in town!" read more

Danielle D.

114

112

8 years ago

This place has yet again earned their one star. In all fairness, they have a nice inventory of furniture and they are close to our house, but they continually leave us dissatisfied with the way they handle customers. We had a delivery issue with them once before but I suppose we assumed it was an isolated incident. But NO it happened again because our salesman failed to take down our CORRECT phone number. This was a really bad thing because they will not knock on your door for the delivery. Heck, they won't even show up IF YOU DON'T ANSWER YOUR PHONE. So we called the morning of our delivery just to try to confirm the day and time and no one came to the phone. We weren't worried at that point since it was just moments after the store opened and deliveries typically come at 11am. We waited and waited for a bit and at this point we tried calling again, and still no answer. I called a total of 10-12 times before I finally got an answer and by 1:00 it was CONFIRMED that we had missed our delivery. (7-10 days is what I was told) DO NOT MISS YOUR DELIVERY BECAUSE THEY WILL NOT SEND DRIVERS BACK TO YOU ON THE SAME DAY. THEY WONT SEND THEM NEXT DAY, EITHER! YOU ARE LIKELY TO WAIT AN ADDITIONAL WEEK FOR YOUR FURNITURE. This is where we came across another issue. Its summertime and we have family in town from Texas tomorrow and we can't inconvenience our guests by moving furniture around the house. So we called our salesman to see if there was anything we could arrange to ensure we get our furniture before Friday. At this point we figured our best bet was to go pick it up ourselves. It didn't seem too bad, since after all, we asked our salesman if would be assembled and he said it would be. It seemed simple. We rented a pickup truck, scheduled an appointment and drove to their warehouse IN COLTON, which was over an hour drive. Once we got there we were happy but then discovered that the furniture was not assembled as promised. We complained and a nice gentleman had his assembly crew assemble the furniture for us and load it onto our truck. So we spent most of our day in Colton picking up, assembling lifting and setting up our new furniture on our own. This is a service we paid to have done for us and WE STILL HAVE YET TO RECEIVE OUR REFUND FOR US HAVING TO DO IT OURSELVES. Very inconvenient and very unfair company. Never again will we purchase furniture from here. I would like to hear from corporate to discuss why we continue have such dilemmas with the Burbank store. read more

Robert R.

2 years ago

Review for Ashley Furniture I initially had a great experience purchasing from Ashley, and I even left a positive review praising TJ for his excellent service. However, my recent experience has been incredibly frustrating, and I feel compelled to share it. When I placed my order, I spent nearly $15,000 on furniture. The receipt and email confirmation clearly stated that my delivery was scheduled for March 20. But today, some of the items were delivered unexpectedly and without notice to my new home--where I haven't even moved in yet! My neighbor had to call me, which forced me to interrupt my work and deal with this situation. When I contacted Ashley, they told me that some items, such as lamps, wall art, and other accessories, are shipped via UPS by third-party vendors. Why wasn't this disclosed to me at the time of purchase? If UPS was going to handle part of my order, why wasn't I informed beforehand, especially since I'm not yet living at the new address? To make matters worse, one of the delivered packages arrived damaged. Again, there was no prior notification, no tracking details, and no coordination on delivery timing. This is completely unacceptable. Today, I went back to the store to address my concerns. Unlike my first visit, when TJ and another male manager provided excellent service, my interaction today was disappointing. I spoke with a female manager who was extremely unprofessional and dismissive. At one point, I was speaking with an Armenian-speaking associate, and this manager interrupted, accusing me of raising my voice--when in reality, anyone in my situation would have been frustrated! At this point, I'm seriously considering canceling my entire order. I expected far better service after spending $15,000 at Ashley. If I don't receive a satisfactory resolution, I will not hesitate to take my business elsewhere. Ashley might have great salespeople, but when it comes to customer service and follow-through, they have completely failed me. read more

Aniko G.

3 years ago

I had the most frustrating and disappointing furniture purchase experience recently. Everything seemed fine at the store when we picked out a bed set and mattress. The salesperson even had us test different box spring sizes for the bed's height. However, when the delivery team arrived and set up the furniture, we discovered that the boxspring on that bed was much higher than what we tested in the store. My mother, who selected the height, couldn't even get onto the bed. The delivery guys claimed they couldn't take it back, leaving us in a perplexing situation. After calling the store and enduring countless transfers and holds, we finally talked to a live person who instructed us to contact customer service because they couldn't assist on their end. The ordeal continued with endless calls to customer service, including being hung up on and being placed on hold for what felt like an eternity. Eventually, a claim was made, and the next day, we exchanged emails with photos of the bed. It was only after another call that I discovered the exchange for a different size box spring was approved, but I had to physically go into the store to select it. The whole process involved hours of wasted time, back-and-forth with the store, and the frustrating revelation that I needed to visit the store in person, sign some paperwork, and pay a fee for the box spring. This entire experience has left me feeling cheated and extremely dissatisfied - it's nothing short of a fraudulent ordeal. Still trying to resolve this. Save your time and money and do your own research. read more

A R.

8 years ago

This is trash! Don't buy Ashley furniture and their GBS warranty they don't cover everything as they tell you in the store. I paid for a five year warranty and called in a claim because the console and my cup holder was not keeping drinks cold. They told me that because I don't call within 30 days of the cup holder and console not working they were not going to cover it. They told me to pay another company to fix it. Trash GBS company. Then I called in to have them clean my couch witch they told me it was covered and they started asking when the spill happened, and was it an accident, and a bunch of other questions for the soda stain. They also Sri's they would not cover it if there was 2 stains on top of another stain. What is this a crime scene. They also said they don't clean the whole couch only spot cleaning. They also make you take pictures of the stain, the couch tag that you may not have kept attached to the couch and they make you go through a whole lot of loops to even get your couch cleaned! Trash GBS warrant and company they will take your money DO NOT BUY FROM THIS STORE OR GET THIS WARRANTY. Also I WHEN I INITIALLY GOT THE COUCHES THEY WERE 7 HOURS LATE AND THERE WERE PARTS MISSING. It took them 2 weeks to get the missing parts. 2 months later the console on the couch went out and it then a month to get the part. And once again DO NOT GET THE WARRANTY THEY WILL NOT COVER YOUR PRODUCT. THEY WILL MAKE YOU TAKE PICTURES OF EVERYTHING THAT IS WRONG TO FIND SOMETHING IN THEM TO DENY YOUR CLAIM. MINUS 2 STARS FOR THIS GBS BULLSHIT WARRANTY. read more

April M.

10 years ago

This place is a nightmare! Do not shop here! I wish I could give it negative stars! I bought the 14 piece twin bedroom set for my daughter. I thought it was the best deal ever boy was I wrong.! I walked in was greeted by a man I tell him what I was looking for and he showed me around. One he gets to showing me he starts telling me the all the sets have different prices, but when I read the ad it said chose from 36 different beds that's should have been melt red flag to get out of there. But I didn't, make sure that guy is listening to me if everything he is showing me in the set comes in the package he says yes. So I buy all the stuff. Two weeks go buy and here I am today I get my daughter stuff delivered (smooth delivery process by the way) as the guys are finishing up I ask about my chest drawer that the guy had said came in my package they tell me that it wasn't on there paper they tell me to call and figure out. So I call tell them what's going on and they guy that sold me the bed said that the chest drawer was not included in my package I'm like I clearly asked and you said yes he says no I would never tell you that. Then he has his manager talk well what an asshole of a manager! I tell him why was I lied to he told me that it was included in my package he said no it wasn't but if I wanted to buy it they would give me 50% off. Like I just spent well over 1,000 buying this and now you want me to spend more then he tells me that he will write up the sales person if that makes me feel better. Worst service ever! I will not shop her ever again! read more

Lilia K.

13 years ago

I had been juggling to buy a bed set for about 6-12 months. I finally decided to go to Ashley Furniture and see this GREAT offer they had in regards to a 14 pcs set for $999.99 so I went in there and fell in love with a set that was Manager Special which was way over my budget. I still was optimistic and ran my credit. Sure enough we were approved for $2,000.00. The gentlemen helping us knew the bedroom set we had fallen in love with was going to cost around $2,800 including tax and delivery. So he said let me get on the phone with the credit company and ask for an immediate increase. Sure enough he worked his magic and they automatically increased our credit for an additional $1,000.00 which brought us to a total credit line of $3,000.00 (FANTASTIC) Mr. Chris Sarkissian worked with us but the main man that sealed the deal perfect package deal was the Manager ELI!!!!! This man is amazing, sweet and very generous. He told us not to worry and he'd be back to give us some news. He came back and told us we had a done deal and shook our hand and said you will receive your delivery by August 28th. Eli you are truly an amazing sales person and seriously made us feel like we were a priority rather then just a #. Thank you for making our furniture shopping easy and worked with our budget! Thank you thank you again! Satisfied customer, Lilia read more

P. A.

11 years ago

This particular store is probably the worst furniture store I've ever experienced. The furniture itself isn't the greatest you can find yet its all over priced like it is. On occasion they have good deals if you're willing to buy a larger set including multiple pieces, or if you go shopping on national holidays. THE SERVICE - REALLY BAD. They delivered 2 hours earlier than the expected window of time they had given me and 2 days BEFORE the original shipment day with a 15 minute heads up!!!! Since some of the pieces were "backordered" (by over a month) they delivered a few more pieces of furniture on the wrong date the second time!! When i called to speak with a manager about why there is so much confusion and miscommunication, they apologized and said they will send me a $100 gift card ( which they did with 2 $25 cards and 1 $100 card with the purchase of $1000 or more). This store is seriously a joke. It took 2 wrong delivery dates and 3 forced right ones to get my full bedroom set delivered. I also have to mention how ghetto the employees were. In the words of Bon Qui Qui's (anjelah johnson) manager those b*tchs were fresh out of the hood program! Don't shop here. read more

Mr D.

1 year ago

Extremely Disappointing Experience - Poor Quality & Customer Service I regret purchasing from Ashley Furniture. Based on my experience and what I've seen echoed in countless other reviews, this company has serious issues with product quality, delivery reliability, and customer service. The furniture I received looked decent at first glance but quickly showed signs of poor craftsmanship--cheap materials, uneven construction, and wear within weeks. What's worse, delivery was delayed multiple times without notice, and when it finally arrived, items were either damaged or missing parts. Trying to resolve anything with customer service is an exercise in frustration. Wait times are excessive, representatives are often unhelpful, and any promises to follow up or issue refunds go nowhere. If you need to return or exchange an item, be prepared for delays, denials, and endless back-and-forth with no resolution. Ashley might have attractive prices and stylish showrooms, but the reality is a lack of quality, accountability, and customer care. I won't be shopping here again, and I'd strongly caution others to think twice. read more

Andy D.

5 years ago

When you will buy they are nice amazing and helpful. They make you buy what you dont need they give you discounts and offers that you get them online as regular price, it is almost impossible to return something even though the agent convinced you of the warranty and lastly they charge you hundreds of dollars for delivery just because they don't have stock. My story: i bought a tempur pedic mattress value of $2199 plus tax i ended up paying $2875 because they made me buy protector which supposed to cool u just a little but actually it burns you cause it's made of nylon plus a box so that your mattress stay in straight position all this things just for the mattress warranty plus delivery charge of $269 after 3 weeks we realized that the mattress has bedbugs and after spending so many hours on the phone they finalized it by saying california doesn't return mattress. WHY!!! every other store in california they do return the answer was no we dont return any delivered and handled items they do not have return policy so you begin with something and you get stuck in it be careful i don't recommend at all read more

Penny F.

4 years ago

My husband and I was in search of a sectional for our family room we had gone to several furniture stores with no luck and finally gone to Ashley's furniture store . We had a wonderful customer Sales Representative that actually help us pick out our Sectional,her name is Miranda Jackson she provided awesome service she allowed us to sit on different sectionals to see which one would best fit our needs . I would also like say a great Thank to the wonderful service we received processing our order customer service representative Rodneya Nash she went to the extent of finalizing our bill then also telling us what to expect and that's how long it's gonna take us to receive our furniture she also went above and beyond of checking to see if we can receive our furniture at a sooner time frame she gave us details on how to treat a furniture what to do if we need to file a claim if there was something wrong with the purchase great job ladies I would give you Great job to both ladies I will give them both a 10 out of 10 and I will recommend friends and family read more

Samiha S.

8 years ago

I ordered this on Black Friday and got it delivered on December 9th. Upon delivery of this sofa the delivery guys damaged the apartment stairs and other places. I have filed claim with AshleyHomes since December and they have denied the claim now stating they did not damage it. This was my first transaction with this company and because of this terrible service my mother is now facing a $1200 charge from the landlord and other negative issues. The neighbors and I saw the damages being done infront of our eyes and have provided all the photos and everything to their department but they are denying everything. Because of this one transaction with this company my mom is facing this charge and possibly legal actions from the landlord. My mother is disabled and do not have that $1200 to pay the landlord for the damages that this company has caused. She only had that little money to buy this furniture on Black Friday but this company is basically ruining her living situation. read more

Jonathan S.

117

8 years ago

So, here is my honest review of Ashley Home Furniture. I bought some patio furniture from them about a year and a half ago. The furniture seems to be pretty good, no problems. But there are some small rubber feet on the bottoms that constantly break off. Very cheap. I went to a Ashley store to order some replacement feet. I was more than happy to pay for them. So, guess what? After one year, they will not order replacement parts for any of the furniture you buy from them. This, I believe, is the test of whether a company is good or not. Not when they sell it to you but when you need help from them. I needed help for a two thousand dollar set of furniture a year and a half after I bought it and I was dead to them. And all I wanted was a couple of two cent replacement parts. Stay away from Ashley Furniture, they don't care about you and they do not want to help you. read more

Larissa A.

6 years ago

BASIL (pronounced Ba-Seal) is a total jerk don't let him help you. To describe him so that you can avoid him, he's a Middle eastern large bottomed man. He was incredibly short and RUDE! I asked for his help because the woman who was helping us disappeared and he said "which woman?" really rudely. Then I tried to describe her. Then he said "well WHAT did you need?" really rudely and I said we need help we're ready to buy a bedroom set. Then he very really said "which one?!" So I rudely replied the one over there by the wall! So I spoke with the manager about this and she said that's just his way of speaking and not to take it personally. I told her that maybe he should find another line of work where he doesn't deal with the public then. You don't treat people like crap ESPECIALLY those who are spending thousands of dollars and paying YOUR paycheck! read more

Brandon T.

8 years ago

Never buy anything from Ashley. Ashley Furniture is the cheapest shit you can buy. It's like spraying perfume on a corpse. Or gold spray paint on a turd. Its absolute dumpster crap. I bought a queen sized bed that was advertised as springless... the thing has very obvious springs. The mattress looks nothing like it did online. The sides of the mattress poof out like a fat chick wearing skinny jeans. My bed has muffin top. It doesn't lay straight. The frame and headboard I bought for it look somewhat like the picture, but all you have to do is wiggle it and it feels like its going to collapse. Their furniture is so flimsy and cheap. Unless you live in a shithole apartment or a fleabag motel or you're used to sleeping on the cold floor, dont even bother purchasing ANYTHING from Ashley Furniture. Definitely the biggest SCAM ARTISTS of the century. read more

Ashley Store - furniture - Updated October 2026

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