After earlier problems, finally got repairman to come out and fix the drawers. Not only did he fix the problem drawer, he also checked ALL of the other furniture we purchased and made adjustments wherever necessary. Still not happy about being told stuff was in stock that wasn't, but at least they finally fixed what was broke! read more

Horrible customer service. Had a bedroom set delivered and the bed was drug inside. Delivery driver was in a hurry to leave cause the bed was all scratched up. Called to tell customer service and had a guy come out with spray paint to fix a brand new bed frame with spray paint. Got a text message that the delivery would be here in 45 min and ended up being almost 3 hours later. Will never buy again from this company. read more

I had a great experience buying a sofa and dresser. The salesman Jay Sherman was knowledgeable. Prices were great.

This visit was terrible. Lots of associates on the floor but nobody was very helpful. Everyone just standing around or on their phones. Prices seemed very high compared to the other furniture places we looked at today. I've bought from Ashley multiple times and I'm surprised at how this experience was today. read more

Worst 1st time experience ever bought my self a new mattress and box spring bought my kids a full size mattress and bunk beds was told they would be delivered in a week which was fine confirmed the delivery date and time come next morning they only have my mattress and box spring and my daughter mattress no bunk beds I asked where it was they said it was on back order. I was very upset at this point because they didn't tell me this when I made this purchase. Called the customer service and they said they simply just forgot it at the warehouse like it's no big deal and than I asked for when it would be delivered and they couldn't even deliver it for another week. Asked about what they would to do compensate for there mess up said they could refund me the delivery fee and was told it would go back to my card. a week goes by and still no refund to my card like they say so I Call their customer service just to be told I now have to go into the store for my refund. All in all nobody is helpful seems like i got the run around from everyone. Will never buy from there store again read more

If I could give a zero I would. I asked for a price quote and the employee refused and then yelled at me for saying it is my loss and I should pay for it now and come back in two weeks. No I will come back after I shop around and he got mad and said I'm wasting his time. Worst customer service I ever received at any Ashley store. read more

Went there and spent 3k on 2 bedroom sets for my kids got up sold on protection plans and delivery was told bedroom sets come with mattresses get it all delivered and told that they dont come with mattresses so now Avondale store wont answer the phone and corporate office cant get them to answer either read more

0/0 do not recommend. the manager is so rude. they will give you the run around. they will tell you they have furniture in stock to make money but do not have anything. run. read more

Purchased a beautiful entertainment center from Jay @ Ashley. He was a great salesman, who answered all our question! It was delivered in a few days, with great delivery guys, who took care in assembling it and taking all trash away! I love the piece, it's exactly what we were looking for! We'll be back to purchase more pieces for our new home! read more

Thank you Cory for your service today. No high pressure, just really good customer service We are really happy with our purchase. You made it a good experience. Quality furniture isn't cheap But we are happy with what we got, and your service. I recommend Cory Thank you! read more

Warranty sucks, extended wasn't honored instead replaced table ( didn't say additional warranty needed to be purchased) same issue ( chipping) now we are basically out of luck and can't get the chips fixed due to no coverage. Had table less than a year over $1400 spend. I Will not be going to Ashley EVER AGAIN. read more

The store staff was good and helped us with our purchase and all questions. Unfortunately, that has been the only pleasant thing about our experience after purchase. We bought a couch, which was good and accepted at first delivery. We also bought a storage bedroom set, and 4 weeks after purchase and first delivery, we still do not have a complete bedroom set. We have made countless of calls to their customer service, who seem like they try to help, but when we call back, there are no notes on what we discussed. We are missing the rails / sliders to put in the drawers, and no one realized it was not in the original order after all of the calls we have made until today. Now we are being told they are on back order for 21 days. Our first payment is due in 20 days, and I refuse to make a payment on something we do not have yet. When I tried calling to get help on this, I have received absolutely no sympathy, and they say that is just the way it is. It is absurd and ridiculous we are being expected to pay for something we cannot even use or don't have. read more

Selection is ok.... I enjoyed their 0% financing option though on a new sectional that was purchased.... However.... some of the sales staff need to dress a little nicer. read more

I purchase a couch from Ashley furniture on April 24, 2022 on June 5 I received a phone call stating when we get the couch between 830 and 1130 on this day when the delivery guy showed up we asked him if he would kindly help move the other couch out of the way we went buy him lunch he then came back stating he needed $40 to do that once we disagreed and advise we would move the couch on our own he refused to leave the couch that we had purchased loaded the couch back up on the truck and took off we contacted the office we had another delivery schedule from June 8 between 830 and 1130 again no-show on Ashley got another message stating we had a delivery on June 11 now we're being told that the couch is on back order according to the main office they sold our couch to another customer the delivery guy was very belligerent when I asked him to leave the couch the first time on June 5 started saying the F word to me stating that I was yelling at him which I was not , I do have cameras inside and outside of my home. Don't waste your money with Ashley furniture and I just end up being a headache in the end I will never buy another thing from Ashley furniture after the way they treated me and my husband today and on June 5 and on June 8. read more

Beautiful furnitue, good quality. Refurnished our living room and two dining areas and got an amazing deal on the furniture. They delivered 24 pieces with only one small issue. Every employee we worked with from my sales people to the delivery and set-up crew were patient and did all they could to meet our needs. Lastly contacting customer service was efficient and issue of one missing item was resolved in 48 hours with prompt delivery!! read more

Just got ignored by 3 sales associates as they went to other people to ask if they needed help even though I was there first. I'm a Latina with lots of tattoos and a doctor, but the Latino and black associates ignored me. I'll be buying my dining room and king size bedroom set somewhere else since they discriminate against their own people. Don't judge a book by its cover fellas. You lost out on a lot of money today. read more

I will never purchase anything from this company again and I encourage everyone else to do the same. I purchased a mattress 3 years ago that is completely useless because of structural damage. They will not stand by a product they choose to sell even though their third party manufacturer denied a warranty unjustly. Their own technician recommended full replacement yet you would rather lose hundreds of customers rather than make a customer whole. Says a lot about your company... read more

When I called to order two twin beds the one on the phone was very eager to sell me anything.

Beyond stupid. Bought two recliners. Worked with a very nice helpful older(72) salesman Richard. Made arrangements to pick up later in the day. Showed up and customer service paged Richard to load my truck. I just had shoulder surgery and could not help much. I asked rep are you really expecting Richard to load the truck? She then asked a manager who shrugged shoulders and said Richard needs to do it. Richard came to do it and asked co worker for some help and co worker rolled eyes and reluctantly helped. Nice team work Ashley (NOT) Richard was great. Ask for him if you go here. read more

Completely average for a furniture store...I did get a sweet deal on my son's bed. The poor review is due to the sales process. I walked in with the ad in my hand and cash in my pocket. I knew exactly what I wanted and it still took 45 minutes...NO I don't want the paint protectant, NO I don't want the warranty, NO I don't want delivery, NO I don't want a lamp to match the bed, NO NO NO! I felt like I was buying a car... read more

I paid premium $ for a low quality dining table. Sure it looks good, but after a few months the paint started chipping off. I tried to work with the company to get it fixed, but surprise, surprise...they said it was our fault. If you like buying lemons, go to Ashley. Me and my family? Never again. read more

I had ordered a king bed online and ended up having to cancel my order due to the absolute worst customer service. I spent several HOURS on hold on several different days, half the time to be told I would receive a callback- which I never once got a callback, email or txt back, or I would get hung up on. Mind you, I finally got the order cancelled Monday and originally put the order in on August 23rd and the bed was supposed to be delivered 9/15. read more

Because this is long I needed to break it up. Please read first review first and continue here. I called to see if there was anything our salesperson could do to help. She remembered me and even recalled the three big pieces of furniture that I purchased. She wanted to help, and was very good at calling me back, but the situation was out of her hands. No one else from Ashley ever called us back. Frustrated with the whole situation, we went to the store the next day to cancel our order. I had the ladies at the counter call over the manager to explain why I was doing it so I would not have to repeat myself. Rick came over, acknowledged that he remembered me from being in the store, and I expressed to him why I was so upset. To save the sale Rick made me an offer that, quite frankly, was insulting. He offered to take $200 off, have me pick up the sofas myself from the warehouse, and he would bring the loveseat. Let me break that down. That would be a refund of my $100 delivery. Then, with the other $100 I would have to rent a vehicle since the sofas will not fit in my Honda Accord. I would have to pay for the gas to drive over 30 miles from my home to the warehouse and back and handle two pieces of furniture that weigh more than I do. If I missed the part of this that benefitted me in any way, shape or form, please let me know, because I'm just not seeing it. Rick was gushing on and on that he was trying to help but i had a hard time with his concept of help. He offered no alternative to this ridiculous suggestion. Additionally, he refused to look at, talk to, or in any way address my husband who was standing there with me. When my husband asked him a question, Rick would not even look at him. Worst experience ever. Was much happier at Room Store. read more

This by far the worse location I have ever been to. When people say first impressions are everything always believe it. I was rudely acknowledged by the greeter right when I walked in. I still gave the location an opportunity to have my business because sale rep Jose worked so hard. They advised me we would receive a call the day before delivery which they called the wrong CBR, but we returned the call right away to be advised delivery will be between 12-4 the next day. When the next day came I had to call the location 32 times before someone answered. Then I was advise the items would have to come next week because I missed the call even after advising them I called back and the recording said 12-4. I was then placed on hold for 38 mins and 26 seconds allowing me time to drive from loop 303& bell to the location to speak with manager Omar. He stated I understood there was a mistake but nothing he could do. After I got upset he stated will I'll just waive the delivery fee and you should be happy and I would have to wait 5 days. He walked away to help another customer but that's when I noticed how he spoke and treated me was completely different from them. I truly hope this isn't a race things ... but then after I ask further question regarding the delivery he decide to add an additional day I had to wait. I questioned why did you add another date, he became upset and said I'm done dealing with you and we aren't shipping you anything have a good day! WOW this is the customer service you're location provides ? read more

This is going to be long, but PLEASE READ before you plan on purchasing from this company!! My husband and I moved into a brand new house recently and were very excited to purchase new furniture. We had previously purchased from the Bell Rd location and had a great experience, so, we decided to purchase from Ashley HomeStore again, but at the Dysart location, around the beginning of May. Our sales associate was very nice and just let us browse, which we appreciated very much. We ended up purchasing an entire bedroom set, a king size mattress and box springs, and a sectional couch...over $10,000 in furniture. We were informed half of our sectional was back-ordered until the end of June. A little annoying, but we understood the sectional could be purchased in pieces, and it was possible the inventory wouldn't be equal. We were putting the purchase on our Ashley Credit Card, but were a little taken back that we had to pay the taxes up front. We had never heard of that being required, and it wasn't brought to our attention until all paperwork was drawn up and we were wrapping up our purchase. We went ahead and paid and were on our way. Upon delivery day, we received our mattress and box springs and half the sectional couch we were expecting, but our bedroom set order was wrong. They delivered the same dresser and nightstands, but the bed they brought was an entirely different bed not even in the set we ordered! Come to find out our sales associate entered the wrong bed on our order form. Ok, I understand mistakes can be made, but was still inconvenient. They left our mattress and box springs so we at least had something to sleep on, and said we would be contacted regarding delivery of the correct bed. Well, it took WEEKS for them to come out with the correct bed because, after confirming delivery with us 1-2 days prior, they would simply NOT SHOW UP. In addition to not showing up, they continued to attempt to deliver our bed to our old address, despite talking to three different people and having those three different people CONFIRM our new address and delete the old one after each attempted delivery to the wrong address. How is it delivery can come to the correct address the first time, but then delivery is continuously attempted at the old address after that? The lack of communication has been absolutely unacceptable! Once we finally received delivery of our correct bed around beginning of June (an entire MONTH after our original order) the delivery guys informed us that with the bed we chose and the box springs we purchased with our mattress, our bed would be over 5 feet tall. I am 5'1! They said the sales associate should have informed us of the height knowing which bed frame we were purchasing and should have suggested Bunky Boards instead, that box springs were not needed. So, we finally had our complete bedroom set, but were then left with two box springs that we can't use. We made yet another call to Ashley HomeStore and let them know we were not thrilled that our sales associate sold us items we did not need, and that we wanted to just exchange the box springs for the flat boards. They pushed back saying we couldn't return the box springs. The sales guys sold us the wrong product. That is not our fault. But they eventually agreed to take the box springs back. But, it took, yet again, WEEKS for them to deliver the boards and take back the box springs, because, you guessed it, they just wouldn't show up and continued to attempt delivery to the wrong address STILL! Our last phone call with Ashley HomeStore, we were told we would be receiving delivery of our Bunky Boards today along with the rest of our sectional couch that was now back in stock. Well, what do you know, delivery guys show up with NO COUCH! Nothing on the order about a couch, they have no idea what we're talking about. We've been on the phone with them multiple times a week going on TWO MONTHS now just trying to get the items we purchased delivered when they say they're going to be delivered, but we called again asking about the couch and their response was "oh, we forgot to put it on the truck". EXCUSE ME?! Considering the trouble we have gone through so far with just trying to receive our correct bedroom set, I would fully expect that it will take another month to receive the rest of our couch as well. The customer service is terrible, they don't show up when they say they are going to and they have zero respect for your time! We will be paying off our credit card as soon as possible and then never returning to or purchasing from this company ever again!! read more

Boring. I did not see anything I liked. Most of the dining tables look cheap. Not too much of a selection of tables and desks. Oh and prices are too high. read more

Good customer service in store. Terrible delivery. Was given a 3 -7 window. It is now 9:00 on a school night and waiting on delivery of a child's bed. Update: 10:00. No furniture. No phone call. read more

Although my fiance and I had a good experience at the store itself (only after 1 salesman just walked away mid way through asking him a question). Their customer service and their "5 year warranty" protection service is crap. We spent almost $7,000 to furnish most of the rooms in our new home. The foot board and the dresser chipped off in chunks by simply running your nail over a tiny little bump. The kitchen table we ordered came broken and we had to wait 48 hours to hear from customer service before we could get a new one delivered. We ended up having to call them. FOUR TIMES. They can't get anyone to come out and repair the missing chunks on the bedroom set until a month later. Their furniture is cheap. Even their "high end" line is cheap. I will NEVER recommend Ashley Furniture to anyone. Save your money and your sanity! read more

All I can say is, "wow" (and in the worst way). I purchased a very expensive couch from this location less than two years ago. I have been having quality issues with the couch starting about 2 months after I purchased it. I have contacted the protection plan I purchased and found out that I was lied to in the store and I was told one thing (probably to get me to purchase the plan) but found out later that the information was not the case. I now have a $2000 couch that is damaged and "Customer Care" has all but told me "too bad so sad for you". Despite being a customer for years and years, no one seems willing to assist me with this issue. Do not purchase furniture from this location! It is poor quality and the employees are dishonest about the protection plans they sell. I had my last couch for 15 years (NOT from Ashley) with zero issues. Ashley's couch didn't last 6 months before it was ripped just from minimal use. How disappointing. I used to be a loyal Ashley customer but now I'm out $2000 and all I'm left with is a crappy couch that continues to have issues. Couldn't be less satisfied. read more

I went to look for a dining room table. The salesman tried to sell me the table for well over the advertised price...after negotiations I finally got a fair price. Then the table was three to four weeks out...the salesman said he would keep in touch. Six weeks later ! No word...I call and they say another month. The woman who answers the phone says..sorry no idea why you weren't informed...I guess you could come in and buy another table. Last purchase from this company that is for sure! read more

They are horrible!! Bought an item back on 10/16, they told me it would deliver 11/18. Nothing came no call, I called again they told me it would deliver 11/21. Nothing, no call no item. I called and canceled the order. They simply can not deliver there items when they say they will. Very disappointed and will not shop there again!! read more

The service was great! I had no complaints. I was a little sad because the couch i ordered was on back order and would take 2 weeks to be delivered (but that is really nobody's fault). The delivery guys offloaded my couch and had it in to my apartment within minutes. They were so fast! I had a great experience overall read more

Really nice quality furniture but very overpriced. I bought my daughters cottage retreat bedroom set over 10 years ago and it is still solid. read more

What's not to like about Ashley Furniture. AMERICAN MADE!!!!!! They have a headquarters in Arizona! Really very value priced!! Great quality!! As for any complaints?? One time they called to tell me I needed to wait 2 days due to an unforseen back order. Even my friends rave about the look of my Ashley's furniture!!! read more

Well this ended up being a nightmare. I wanted to make sure that we got our recliner in time for my in-laws arrival. I was told it would be because it was in store. Well, I did not get it until almost a whole month later. I called the customer service number on my order (which is not the direct store #). And was told several times, that this was going to be delayed and that it was on back order. They agents also informed me that the salespersons always do this, just to get a sale. Say that it will be delivered on time and that it was in stock! Then when I finally get my order, the deliver guy was so unpleasant. set up everything and I told him the right side was clicking and there was a dip and he said it was supposed to be like this! WE WILL NEVER SHOP HERE AGAIN and I will make note to everyone to not go with Ashley Homestore. This was our 2nd shot at it and got the same horrible service. read more

This place is a joke! Bought 2 queen mattresses and box springs. Asked salesperson about encasements to maintain warranty and protect against bed bugs. She accidentally sold me 4 mattress covers. The manager would not let me return them. I even offered to keep 2 and him credit me back 2. He refused. I contacted corporate customer service. They never got back to me in the few days as stated. I called again. They had emailed store manager a second time because he never responded. Horrible place...beds weren't made well. One was ripped which I didn't notice until ripped plastic was removed. Delivery was overpriced and they kept banging into my walls and stepping on my plants. read more

We got a great deal on furniture here, but the service was not ideal. The salesman was rude when I mentioned I had a pit bull and he didn't even mention that we would have to pick up our items in Phoenix until after I had paid for everything. They tried overcharging me (the listed discount didn't match the charge) and I wanted to make sure things matched before I spent thousands on it. Other employees were speaking in Spanish, thinking I didn't understand, saying how I should just buy it and deal with it. I needed the furniture, so I didn't make a big deal about it, but they should be way more professional and not make their customers mad. read more

I purchased my mattress last year through Ashley Furniture in Glendale. I absolutely LOVED the mattress and the customer service was impeccable. After a year, the pillow top began to buckle and the mattress was found to be defective. I was told because Ashley Furniture no longer manufactures with that brand, I would have to come into the store and pick out a new bed. This time, I went to Ashley Furniture in Avondale. I explained to the sales manager that assisted me that day that I wanted something as close to my previous mattress, as I was very pleased with it. He assured me that the bed I chose was comparable to my previous mattress. I also upgraded to a King. On the day of delivery, they delivered the mattress to the wrong address. I received a call saying that because of their mistake would not be able to deliver until 9pm that evening OR wait until the following weekend. This is after I had specifically confirmed my address with the sales person. I opted for the delivery to occur the following week. I was not present upon delivery, but my boyfriend told me that they technicians were incredibly rude - he placed the mattress and box spring on the wall in the living room, expanded the bed frame, offered cold waters, and tipped them $20 and they did not so much as say thank you. Ever since delivery, I have been absolutely miserable. The bed is an Ashley Furniture bed and is horribly uncomfortable. I have chronic pain issues and have been in a great deal of pain and without a good night sleep since. When I returned to the store of purchase, the manager callously told me there was nothing they could do because there's a no return policy. This was the first I heard of this. He took my receipt and showed me the terms and conditions of my purchase. At the bottom is a box where I am to initial to indicate that this was explained and that I understand. This box is left blank, as the sales manager NEVER highlighted the fact that there is ZERO return policy. Period. The store manager told me to try to contact Customer Service. I called that night and waited on hold for 30 minutes and decided to try again. When I finally spoke to someone she told me that we would have to schedule a technician to come assess the bed. I explained that the bed was not defective but she stated that this was protocol and the steps that were required. This gave me hope that customer service would be able to assist me with this issue. The technician came out and informed me that there was nothing that he could do, as the bed is not defective. I called customer service this afternoon and they informed me that there was nothing they could do, as the bed is not defective, but could refer me back to the store of purchase. The store who told me that there was nothing they could do, as the bed is not defective. This entire situation is laughable at how unorganized, unprofessional and unaccommodating Ashley Furniture has been. I am now expected to pay $2,000 for something that I am horribly unpleased with. I feel incredibly mislead, lied to and taken advantage of. The customer service that has been shown to me is absolutely appalling. I have been more than accommodating in this process and I would like for someone to accommodate me. The customer. Who is greatly unsatisfied. read more

I absolutely hate coming here, no one ever helps me or acknowledges my existence. I don't know what they're judging me on but it's completely rude, disrespectful, and unprofessional. I needed to place a large order of over 10 items And it was like I was fighting for their attention to give them my money. This is ridiculous I'm never coming back here ever again. I've given this place too many chances and they do the same thing every time. read more

Garbage leather furniture, less than 2 years old and will replace soon, just my wife and I, no kids, no pets, I weigh 175 and my wife is 105, I travel 2 weeks out of the month and leather condition every 60 days or so and still the leather has completely worn, can't even open the blinds in the house as our brown leather furniture is completely worn through where you sit... do NOT buy Ashley leather furniture, you will regret it, wasn't cheap either, we took advantage of no interest finance and the furniture will NOT last the payments... cheap junk read more