Jim was very attentive and helpful, thank you for your great service Jim!

Horrible horrible return policy..I will never buy furniture at this store ever again...purchased a chair and it is too big...took it back to the store...they will not take it back!! Dont shop here...there is to many other stores read more

You just lost some business by the 2 guys at the front door one kept saying we don't have what I want but could have tried to sell me something else like the two sofas in the front but seemed like was lazy and by your parking lot being empty I see why read more

There couches are crap. They broke within the first two months. There customer service stinks. You will be on hold for two hours and nothing will get done. Their workers will come out and say one thing and not follow through. Don't waste your time or money. read more

Wife and I bought a outdoor furniture set for over 3,000 and paid for shipping and $350 for it to be put together. After the FURNITURE was put together we noticed it was missing some screws and some were put in wrong. We even seen a screw that was different then all the others put in a wrong spot.. took weeks of calling different numbers and people to get problem fixed correctly read more

Worst experience ever buying furniture. Purchase on 5/27. Been waiting for two months for last pieces of a sectional. Was told multiple times when it will be delivered. It was supposed to be ready on 6/27 for pick up. It was not. Then it was to be delivered on the 6th. Then delivered on 23rd. Which isn't going to happen. Cant get any answer. Store managers at this store hasn't call. The sale rep is no help. Do yourself a favor and shop anywhere else but at the Avondale store.!! read more

Drivers left a mess when they delivered, and i cleaned it up. Ashley never apologized. read more

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We will never shop at Ashley's again!!!!!! We ordered a 4 pc outdoor patio set that was advertised, but was not on display in the store. It looked good, but once it was delivered, we had doubts. It seemed smaller than advertised. We thought it may be able to work. After sitting in the chairs and sofa, the cushions were extremely hard. I could not sit in the chairs comfortably (I'm 6' 3" 220 lbs). We sat on the couch and could barley move due to the size of the couch. We went back to Ashley to see if there was something they could do for us. There reply, "We have no return policy once you sign for the item. We will only replace or repair if damaged." Given the set was too small and they have no return policy, we would have never purchased the items. We will never do business with Ashely again and if you are wise, neither will anyone reading this. read more

I bought a dinning table set. All chairs were delivered with defect. The legs came with different sizes (2 of them have 1 inch difference). Unfortunately my wife didn't notice by the delivery time, and now we are having a hard time to replace them. They are very low costumer oriented. I definitely don't recommend them. It is one of my worst shopping experience. read more

Do not buy any higher end mattresses from this store (Stern and Foster). Stern and Foster has a 90 day guarantee to exchange the mattress if you are not satisfied. We purchased a expensive Stern and Foster firm and were not happy with the firmness. After getting the run around from management and making numerous calls I discovered we lost that 90 day guarantee only because we purchased from Ashley Furniture. Poor customer service and poor sales non-disclosure. So Sad... read more

I bought a 14 piece set on July 8. I opted to pick up the furniture myself on July 28th. I was sad I'd have to wait so long but figured it would be worth it. My son had his truck and trailer on his way to meet me at the warehouse. I called to let them know we were coming as advised to do. They informed me they didn't have anything in stock except the lamps. I would have to wait until August 4th for part of my order. They told me as an apology that they would deliver for free. I received part of my order August 4 and had to wait until Sept 9th for the next delivery and finally received my Rug October 18Th. I look at my credit card bill and an additional charge of 380$ was charged to my account with interest. I had no idea what the charge was and I disputed it. Find out I was charged for two deliveries and they refuse to correct the mistake. Bottom line they are corrupt robbers!! read more

Ashley Store - Furniture Stores Near Me - Avondale, Arizona

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I saw the reviews before about deliveries not showing up on time but decided to take a chance. It is currently the supposed day of my couch delivery and I was supposed to have heard from the delivery guys days in advance and that I should call them if they don't call but the only number they left has had me on hold for 45 minutes and the sale number used to track my order doesn't exist as an open order in their system for some reason. Should have listened to the reviews read more

We were really excited to receive or couch and cuddler and due to the pandemic we have waited nearly 2 months to receive what we have ordered from Ashley Furniture in Avondale AZ and wow couch looks amazing however cuddler is on the wrong side and we can't use the couch how it is made to use! Very disappointed! We told the delivery people it was wrong and they took a picture of it not fitting and had my wife sign and said it's not their problem and to call the customer service dept! We tried calling the store numerous times and no one answers! We finally got a hold of someone at corporate and created a case! Corporate could not reach this store either.. smh what's going on here! A third call to orders department and still they could not reach this store! I went to the store and still was offered no help and no one even in site! Wow I am extremely disappointed and frustrated! A case was created by someone and I was supposed to get a call back and still nothing! I always heard great things about Ashley Furniture and do far my experience has been a nightmare.. stuck w a couch that is wrong and can't get a hold of anyone to make this right! The one time I did speak to someone from orders it seemed to have just been pushed to the side! All I want is to have a couch I paid good money for to be right and look good in my apartment! Is that asking too much? I really hope Ashley's furniture does the right thing here! They have me a case number of 02107451 and now silence and nothing is being done! Just frustrating! As you can tell from the pics the cuddler is made to go on the wrong side and won't fit.. I have it places in the pics how I wanted this to be.. Smh wish someone would make this right and not leave me calling and emailing and waiting.. Two months has been already way too long.. I went to this store and not one customer so not sure why they don't answer the phone nor help you when you walk in! Bad business read more

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On this visit I was very shocked based on previous experience to receive such great service! As my wife and I walked in we were greeted and pointed in the right direction. Once we approached the customer service counter Giovanni I believe was the name of the person that helped us also was welcoming. I have to say I give Giovanni all sorts of kudos due to his kindness and professionalism. I can be difficult to deal with at times especially when I already have a bad taste in my mouth based on prior experiences with a business. I came off at first a little hot headed and difficult. Giovanni listened to my concerns completely and when I was finished he smiled and proceeded to explain things to us. Giovanni was very informed and knew what he was doing and did it in a cool and calm manner. It was refreshing to actually have someone help and make this experience pleasant. By the time we left we were smiling and completely satisfied with the service we received. Great job to Giovanni! There definitely needs to be more people like him dealing w the public, especially upset and hot headed customers that only want what they want. Now we didn't get exactly what we wanted however Giovanni explained things and it made perfect sense and at that time we were good w the resolution and purchasing another warranty! Thank you Giovanna! read more

I'm originally from California I just moved to the Arizona area recently. For the past six years I have always purchased from Ashley's furniture never really had issues or problems until now. I decided to go to Ashley's furniture to purchase my daughters bedroom set along with a bookshelf. The original delivery date was June 27 I never received a text or a call to confirm delivery nor that they rescheduled the delivery to a different day. I went to the store and ordered my sales representative was Bertha and she told me that the bedroom set will be delivered June 27 and the bookshelf will be on back order. When the 27th came I called and they told me that everything was on back order till July 20 I let the manager know that the representative did not let me know that about the bedroom set and I never received a call. Now that tomorrow is July 20 again I did not receive a text or a call to confirm my delivery nor another extension. I called today and spoke to someone from the store I purchased the items she told me that she will have the manager call and this was at 12 PM later that day about 5 PM still no calI, and so I called back I was told that the manager was on lunch and that she would have him call me when he comes back. Around 7 PM I never received a call so I tried calling back and they were closed. This is the worst customer service I've ever had to deal with and I'm very disappointed on how Ashley furniture treats their customers. read more

Terrible quality and customer service. I will start by saying that I am only giving this sectional a one star because that is the only option, otherwise I would give it ZERO. I am very unhappy with the quality of the Baceno 4pc sectional, we've had it less than a month and pillows are poor quality and flat, cushions are lumpy. We received the armless loveseat damaged and still have not heard back from Ashley's furniture as to when the replacement will be delivered we attempted to return the sectional no one ever returned our calls or emailed us back. I've had to call numerous times and get transferred or disconnected. Highly disappointed and will never purchase from Ashley's again. read more

Worst company ever! Once you've given them your money they will not help you. You can't get anyone in the store to talk to you even if you contact customer service. if you email the feedback department they won't do anything either. read more

Don't walk, but RUN as far away from these guys as you can. They're an absolute joke.. one issue after another. I Paid for them to deliver and put our new furniture together. Only to realize after they left it was put together completely wrong and i had to take it apart and do it myself. Waste of money.. Then we Received a couple of nightstands that we ordered and they were smaller than we expected in person so we called to return them. When we finally got a hold of someone because they hung up on us 3 separate times before we could even let them know what we were calling for. We were then told that we were S.O.L. As we didn't have the original box it came in to return it. There was nothing they could do, even though we called to return them 48 hours after receiving. Never seen such a poorly ran business with such terrible customer service, Wish i could give less than 1 Star! read more

All bad reviews on here are 100% correct. This place is a jip joint. I paid over $800 for dining table that went on Sale 2 weeks later for $400. The list price in store is $1300 and I supposedly got 45% of that price but the online store says $800 is the list price and the $400 is half price. WTF!? Don't even try calling their customer service you'll just be put on hold and ignored (I waited 45 minutes before giving up and calling the service rep I dealt with who laughed and gave me a number that actually worked) their reason for not refunding my purchase was simply because it had already been delivered. This place is a joke any way you look at it. My other ordered has now been delayed for 2 months with little explanation other than COVID-19. I've literally just walked out of their showroom after being denied a refund and the exact same dining set I purchased for $840 after tax and shipping is "on sale" for $1100 down from $1300 in showroom and is online simultaneously for $399. Talk about bs. read more

Ashley Store - Furniture Stores Near Me - Avondale, Arizona

The sales people only care about a sales to individual, but after the associates do not care about your order. We purchase some items, it took Ashley one month to deliver the merchandise. Drivers did not have all things we purchase. Then it took another visit to the store and cancel our order. The refund took over two weeks. Worst experience I had purchasing merchandise. Will not go back anytime soon. Let the buyer beware. This was the worst experience I had buying merchandise. read more

DO NOT SHOP HERE!!! My husband and I ordered a lot of furniture from this store for our new house. We heard about there being problems with furniture delays due to backorders, so we ordered our furniture 3 months in advance and we were GUARANTEED that the items that we ordered were in stock and they would "save our items" until were were ready for them to be delivered, even knowing that it would be 3 months. We ordered a couch, dining room set and expensive computer desk, over $3000 all together. We found a couch we liked somewhere else so went into the store to cancel the couch, leaving us with a dining room table set and computer desk. About 2 weeks before the delivery, I called to confirm my order. They told me they had my order for a love seat and and dining room table! They had taken away the chairs that go with the table and my desk! After 40 minutes on the phone with them, because some girl named Jessica could not get my order straight, I spoke to a manager who got it fixed, or so I thought. 2 days before the delivery date called and confirmed my delivery for the desk and table. Delivery day comes and guess what?? No computer desk. I called Ashley and was told that it was on back-order!! Why am I finding this out the DAY of DELIVERY? Had I known this I would have bought one elsewhere. So on the day we were moving, we had to drop everything and go buy a computer desk. My husband works from home and needed a desk! AND one of the dining room chairs they delivered is stained!! Needless to say I cancelled my order for the desk and will NEVER buy from Ashley again! I thought they were supposed to be a step above the other furniture stores, which is why I didn't mind paying more for their furniture. I wish I had read these reviews ahead of time and saved myself a lot of hassle. read more

Bought a table from Ashley. Got home to discover a scratch on the table. Called and they sent out a repairman & he used chemicals to repair BUT my table had a negative reaction to chemicals and now complete table is ruined. Still haven't heard back on a solution to my table being damaged. On top of ruining the table, the chemicals dripped on my floor and now that's stained. I reported this immediately as well. Multiple calls and emails sent to Ashley with no update on any solution. NEVER SHOPPING HERE AGAIN! read more

This location and Jose G. Did and amazing job with helping my boyfriend and I finding a living room set and bedroom set that fit our needs and style perfectly! We are so excited to have them delivered for we can enjoy them! Pricing was great and their set options are amazingly priced as well. read more

I am very disappointed with the service that we received at Ashley. They use blatant bait and switch techniques. They advertised a special and then only have the piece available by order or in Casa Grande. Instead they try to push you toward another more expansive product in the store. Everything that they sell is made after you pay and they started by telling us that their warrantee covered anything that could happen to the couch. Until we brought up the BBB reports and complaints about their warrantee then they came clean about the real deal. I just don't understand the predatory sales model and the desire to miss lead the consumer. It's sad because I really like their stuff. read more

Do not buy the 5 year warranty they offer through GBS, it's a scam, they will not honor any damages

As another Yelper made mention Ashley was a last resort for us as we are moving from Ohio to Arizona and needed to furnish a house over 4500 sq ft. We got off the plane on Monday and visited Living Spaces, Del Sol Furniture and a few others. When we got to Ashley we noticed a good variety of offerings and had the chance to meet Bobby Martinez who was our sales rep. By no means was there any pressure at all and he worked with us on the fact that we could not buy any furniture until we officially closed on our home which was 2 days away. Bobby treated us as if we were buying that day and gave suggestions, insight and showcased their new offerings. From the initial visit and till we shook hands on the deal Bobby was first class all the way. Our delivery drivers Anthony and Alex were amazing and very courteous to our entire family while delivering and setting up the furniture. Highly recommended! read more

I have been to this Avondale store three times and made purchases each time. Every visit I was helped by Jermain Moore. He has always been great to shop with. He is very knowledgeable of the merchandise on the showroom floor and makes furniture shopping enjoyable. On another occasion I had Danny Thompson come to my home and repair a table that was delivered with a defected corner. He repaired the table without any notice of a previous defect. I was blown away by his results!! This store is great, but the employees are even more amazing!! I would definitely recommend this store to friends and family!! read more

This is the worst furniture store I have ever been to. Their customer service is horrible. Their return policies are ridiculous. They do not price match their own prices. If you buy something and the price is lower as much as the next day they will not give you the difference. The store manager is no help and no one in the store seems to know the number for the regional manager. I recommend that you do not do any business with Ashley furniture ever. Sent from my iPhone read more

I wish I could give 0 stars. I am so disappointed. DO NOT SHOP HERE!!! We were promised that the furniture we ordered would come in 2 days. They said we were all set up for delivery. We got confirmation emails and texts saying everything was a-go. We were promised multiple times by the manager and workers that the furniture would be here in 2 days. The day came and the time passed, so we called and they said that everything was on back order or just not available. They said they could deliver the furniture in a few weeks, but it was not a guarantee... What??? We asked for a discount, and they refused to offer us one. The manager was SO rude, and spent an hour arguing with us. We worked with Jose, who was nice but it all seems like a scam. They tell you they can deliver furniture ASAP so they have your business and then they say it's on "back order" after you pay etc... also they could not give us a refund unless in-person which is so odd. So we had to drive an hour to get our money back after waiting all day for the furniture to not show up. We were also put on hold and hung up on multiple times. This Mayhem took all day. Such a waste! Do not waste your time or money here. Go to Lina or Living Spaces instead! read more

I don't know why Yelp requires that in order to write a review I have to give Ashley furniture a star. They don't deserve one star. This company is despicable, dishonest and downright thieves. My wife and I purchased a bedroom set for $ 5000.00 four months ago and were delivered only two dressers. Missing the bed set and both end tables. We have been stalled and lied to for months. My wife called Ashley and demanded a refund and told them to take their furniture back. They refused and said they don't take anything back once delivered. Unbelievable. Every other furniture company will take back any furniture for any reason you are not satisfied. The sales people were rude and uncaring. What a bunch of SNAKES. If you buy anything at Ashley Furniture, you will be very sorry. I'm so pissed that I will badmouth them till the day I die. read more

Good grief. How difficult can it be to sell a pair of lamps, a demo rug, and a bad fake plant? There must have been six sales idiots walking around, though most were watching the wide screen television at the front of the store. There was much attention paid to writing the item numbers down on a sales slip. Then a request that we carry our purchases back to the office to have the manager "approve the sale." When I refused, the manager came up and explained that each purchase must be approved because the company "audits twice a year and IF THE NUMBERS ARE WRONG ..." and then she gave us a strange look as though we might have a couple of her marbles in our pockets. Oh, who gives a flying shit? All kinds of businesses undergo audits. Take the money, cut another notch on your tyrannosaurus rex inventory bone, and let's get on with it. But no, after the mandatory "approval" process there was a trek across the store to get to a credit card machine. Using a sales receipt book with carbon paper might have been quicker. Or bartering buffalo pelts. If you find yourself tempted, let a responsible adult know where you are before you go. Or ask them to come with you. Buddy-breathing talent might come in handy. read more

Worst customer service ever and Ashly stores are starting to be the worst with treating customers so I'm never purchasing anything from them anymore . read more

Was supposed to get my bed I paid over a grand for delivered. Never happened. Finally went to the warehouse in Phoenix to pick it up. Half the hardware is missing and NO ONE can seem to resolve this with the exception of me paying 70 bucks for a tech to come out. Absolute horse sh$t. Customer service number doesn't work. A grand for a bed and I can't get it fully put together because all the hardware is not there. WHAT A JOKE!!!!! STAY AWAY FROM THIS DISASTER FURNITURE STORE. read more

UPDATE: I called customer service and the sales rep left off the one lamp accidentally and that is why it wasn't delivered and the other lamp was set for in store pickup, then set for warehouse pickup, then set for direct delivery. So I spoke to Alyssa and she is going to work with the managers to resolve this....Definately, NOT happy and disappointed in Ashley HomeStore. I went in to Ashley HomeStore in Avondale, AZ on Wednesday March 11, 2020 and spent four hours shopping with my sales rep Alyssa. She was fantastic however she was new. We chose two bedroom sets, an office desk and two lamps. I confirmed with her and one of the managers Omar that ALL items were in stock and delivery set for Friday March 13, 2020. (I was traveling after that so couldn't take half orders). We confirmed a second time at purchase that all was in stock. I made the purchase. The next day March 12, 2020 I received a call from Ashley Homestore saying half my order is not available. So I said, cancel the order. We went round and round so I asked to speak to a manager and they said none are available, so I said I would wait, and they put me on hold and every 10 minutes they would just pick up the phone and put me right back on hold. They did this for an hour. Fine, I know how the retail game works so I put them on hold, called Ashley Customer Service while they were doing that and explained to them I didn't like being treated that way. (They hung up while I was on the other line) I finally spoke to the store manager and explained to him that we confirmed twice the order was complete and deliver on the 13th and how the poor customer service I was receiving. He apologized, said he will pull from another order and ensure everything would be delivered and gave me a 200.00 gift card for my trouble. The next day, Delivery day, they delivered everything except the two lamps. At 199.00 a piece that was concerning. The driver said he didn't have anything on his truck for this. I called the store and I have the lamps on my order but they said they don't see it. They have to wait for the sales rep to come in Saturday to ask them about it. Here we are Saturday March 14, 2020 and I still have no word on 400.00 worth of my money I spent and still don't have my lamps. Do NOT use Ashley HomeStore in Avondale. read more

Spent 20-25 minutes browsing the store needing to find a sectional and got absolutely ZERO help, & no one greeted me at the door. The sales team were gathered together just chatting. I would consider running your sales team through a crash course of customer service and how to meet & greet the customers that walk in the door. Doesn't look like they have a sales process what so ever - just a free for all. read more

Spent all weekend on furnishing a new home. Grant helped my family and me. Pleased with his sales style and helpfulness.

UPDATED, PLEASE READ BEFORE YOU BUY!!! The service here was terrible. We moved from California to Arizona and needed to furnish our new home. We came in and worked with Karen and boy did we waste our time. Karen did not look professional at all. We went in for a mattress, a bedframe, two nightstands, 8 chairs, 4 barstools, a headboard and a living room set. When it came down to paying, the manager wanted us to pay the taxes up front even though we would be using our Ashley's credit cards! We've purchased thousands of dollars worth of furniture from Ashley's in California and never had we paid taxes up front. The manager seemed annoyed but made it seem like he was doing US the favor by waving the taxes! We had already purchased most of the furniture when my mother and father-in-law found two IDENTICAL lazy-boy style chairs and wanted them.one was marked at $250 and the other at $299. When they asked to get a deal for both of them at $250, the manager made a remark towards my mother in law about begging for discounts. Although it was only $50, we had already purchased $4k worth of furniture, it would have been appreciated to get that last deal. The manager argued that they were under different promotions, although they were completely identical chairs, down to the item number! At this point my father in law was already annoyed by the managers attitude toward us, so my father in law decided to cancel all purchases because of the lack of respect that they had to us. We were the only people in the store! How could you not give the customer the respect they need?! Then! The associate Karen even had the NERVE to tell my mother in law that my father in law ruined the sale with his arrogant demeanor. EXCUSE ME?!?! Where is the customer service? The manager was pathetic and did not look up when his associate said this, he kept his head down and kept typing away. We are sure to take our business elsewhere. The gentleman at the credit desk was helpful, I think his name was Giovanni, not too sure, but he was calm and very nice when he was running our credit for an increase. UPDATE!!! PLEASE READ, DO NOT SHOP ASHLEYS! Fast forward to today. We came to this location in hopes to get better service. We were sadly mistaken. We were working with Byrd and explained out unfortunate situation with the Avondale store. She was kind enough to take us in, offer water and help us. She has a great attitude, and I feel badly that she didn't get her sale. We had given her our information for the items we wanted to buy, a bit less than what we initially wanted, but it was a bed frame, 4 chairs, 2 sofas a mattress and box spring, a bedframe, and two night stands. She takes the bill of sale to her manager to, again, price match everything. She comes back with bad news, reporting to us that the manager refuses to help us, refuses to sell anything to us, and refuses to match any deals that we had been previously matched. We sat there in shock, we thought she was joking because her bubbly attitude made it seem that way before, but now she was stern. I asked to speak to this manager and she said that he didn't want to speak to us and that he would not come out of his office. How could this be? We sat there for a few minutes simply confused! So we went back up to Byrd and asked her what was up, can we just talk to the manager. Daniel, the manager was sitting there, so my mother in law asked him why he wouldn't help us. He said that because we had gotten the deal at Avondale we had to go back, to which we responded that the service we received was so bad that we would never come back. He then told us that the manager GERARDO called him and told him all about us and to not sell to us. To share customer information like that is illegal, and WRONG! How pathetic? How ridiculous! How could a store who sees that we had an issue with another store turn us away? How could DANIEL take this commission sale away from Byrd? He even said that it wasnt okay to match the prices online, which makes no sense because everything online is half the price as in-store, that's how their tactics work. So I asked for their corporate number . to which Daniel provided the incorrect number! How insane?!?!? So I called corporate and complained and they rerouted my call back to the Avondale store and GERARDO answers with major ATTITUDE! How can you be an effective sales man with a shitty attitude? It's baffling to be completely honest. My call to corporate was to complain about both managers. Unfortunately for me, if there is an issue in store, corporate sends you back to the store to resolve the issue, and my issue was with the manager. Both Daniel and Gerardo need to be taught foot customer service skills . They have none whatsoever. They have definitely lost my business, my families business, and my friends business. So disappointed and will not be shopping ashleys again. read more

Ashley furniture is an over priced, discount furniture store! They are jammed packed with stuff. The customer service is horrible. We went into the place and no one would even look at us or offer help, at first. Once we got the fast talking sales person, we ended up spending $6,000.00 on a horrible bed. My fault, I trusted the store but, should have definitely done my research ( hadn't purchased a new bed in many years) so forgot how things and people have changed. Their is no return policy for a $6,000.00 bed, no matter how new it is. Will never go into a Ashley store for anything. I predict this company will go out of business sooner than later. read more

What a horrible experience with Ashley furniture. Not only did they not honor Labor Day sales to me they charged me delivery of $49.95. Which was OK with me but when I received my delivery they brought my furniture in a box to assemble myself. I ordered a coffee table and end table. They would not come in at all to even bring the box in. They brought it to my door only. I had to try and assemble the product by myself. I ended up having the next-door neighbor come over and help which I had to pay him for to help assemble. Nobody told me that I had to assemble the furniture myself. That is why I paid for delivery. When my neighbor and I was putting the furniture together we noticed there was a defect in the material. The wood was cracked. I have been trying to contact Ashley furniture for four days now. I have not been successful at all contacting them. Nobody is calling me back on my problem.I am beyond furious with Ashley furniture. I will not recommend them nor shop there anymore. Do not shop there! read more

REPORT TO BBB: My wife and I bought a new Trampton furniture set from Ashley furniture last month (Sofa, Love seat, Recliner). After the couches were delivered and set up we noticed that the two backs on the Love seat and one of the backs on the Sofa were crooked. The delivery people said that a technician would come out and adjust them. They never did. About a week later, we went in to Ashley to buy a Bedroom set, during our visit I told them about our issues with the furniture. They promised that we would get a call from a technician to get the problem resolved. It never happened. So, we made another trip to Ashley to see what was going on. They apologized, and promised that someone would come fix our furniture. Long story short, no one ever came or called. We have spent over $5,000 at Ashley in the past month, one would think that the least they could do is honor their "warranty". I have back problems and cannot use my new furniture due to the discomfort it provides me. Do yourself a favor, SHOP AT AMERICAN FURNITURE WAREHOUSE OR CONNS. If we cannot return or have our furniture fixed, we will be taking legal action. DO NOT SHOP HERE. read more