Come to the Dysart and McDowell location store manager Tamara Flores will help you with the right…read moremattress to get the best sleep.

I can't say enough things about the people who work at this location. They went above and beyond to…read moretake care of me and actually find out what I needed, versus being slimy sales people and trying to make me buy an expensive mattress. I can't believe all the money I saved and how fast I was in and out of the store with everything I needed. Will absolutly be recommending all my friends and family who are moving to AZ to come visit this location!

We had a foam mattress in the beginning and in 6 months it was misshaped. My husband and I…read morecontacted the local shop and explained to them what happened. Mario was working with us and he was very friendly. He offered us water and was very comforting. We were offered to chose another mattress, and we ended up having to pay more money, which included the credit from the old mattress. The delivery occurred the same day! Excellent customer service. Thank you very much for your outstanding work! We will be back next time when and if we need a new mattress. Thank you, Olga and Chuck

Great service with a smile. Clean store, easy financing and delivery. Lots of options to choose fromread more

We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

My installation tech Carlos was on time, got the install done very quickly. Carlos also identified…read morean issue with one of the items I purchased and helped me get it resolved with my salesman

Great techs. Good sense of humor. Great TV Big screen…read moreenhances TV watching We're done with install quickly. Thanks

My wife and I were there today around 1300hrs looking at sectionals…read more We went around the entire store We were there about 40 minutes and actually found 2 that we liked The store was devoid of customers but had numerous sales people walking around Not one person came to us I guess we will look elsewhere Terrible customer service

If I could give zero stars I would. Buyers beware of this scammy trashy place. I spent over $6k on…read morefurniture and have had nothing but issues. The delivery dates were two months out, the specialist I worked with outright lied about the dates. I didn't know until I received the email receipt later that day. Cannot get ahold of the store, only get an automated AI system that eventually connects me to someone who can only split my deliveries out into four different ones. Inconvenient and unacceptable. Then I notice the delivery drivers installed the couch next to the wall with a big cut or rip in it and purposely hid it from me. There is no way they didn't see it, but the way it's arranged I cannot see it. I have been on the phone trying to reach the store, a human, anything. An hour later I get referred to an AI chatbot via text that repeatedly asks me for pictures of the defect. I upload them, over and over and it keeps saying upload a photo. Then says someone will get back to me I will never shop at this garbage company again.

Well, I got what I needed. I had never shopped Conn's before but was in a pinch. Our refrigerator…read morehad gone out and I needed something before all of our food spoiled. So, I went to work online looking for a replacement. We did some research and found the refrigerator we wanted. We then proceeded to look for that model. I looked at big box stores, home stores and appliance stores. Well Conn's was the only store that had it in stock and available the same day. That's great! After talking to a rep from this store, I ended up ordering online. That process was easy. I was directed to pick the unit up at their Service and Distribution Center in Avondale. We arrived at almost 11a to locked doors. Online information said that they were open at 10a, so we had to wait. The lady at the front counter acknowledged the discrepancy with no answer as to why. Apparently this was enacted during Covid and hadn't yet returned to normal. Oh well, I'm here to pick up my refrigerator, here's my receipt. She proceeded to tell me that my order hadn't been processed and that I couldn't pick it up until this was taken care of. She said that it could take up to 48 hours. I didn't see anything regarding this when I purchased online. WHAT??? But I'm here now! She did provide me with a phone number to "push the order through." So I did call the number and the issue was resolved in just a few minutes and we were able to proceed with the order. Whew... We were told to pull around and in about 15 minutes the guys rolled the unit out and loaded it up. I guess the biggest issue that I have is disposing of my old refrigerator. If I had waited 3 days for delivery, Conn's would have hauled the old one off. But I didn't have 3 days. I was informed that If I picked the new refrigerator up myself, that they would not dispose of the old one. That is a huge inconvenience. I would have hauled the old one to their recycle center or would have paid to have it picked up. Sadly, there were no options, it is my clearly my problem. I sure wish they would offer some option, any option. In the end, the stock and online ordering was great. For that I am appreciative. The customers service processes could use the most help. But, I will say that everyone I spoke with was friendly and professional. Most importantly, I got my refrigerator the same day.

Knew Conn's wasn't for us, but we were had an hour wait for dinner so decided to look around. We…read moreare in the market for some furniture. I didn't think anything from Conn's would be for us, but why not look. The sales people greet you when walking in the door and are super friendly. They let you shop on your own. They have a large selection from living rooms, office, bedrooms, appliances and televisions. Nothing spoke to us. They had a couple bedroom sets and a leather sectional that looked decent. Good appliance section. Most living room furniture now a days has terrible back cushions that break down so fast. I notice that at most furniture stores simular to Conn's these days. I remember back in the day my first living room set what purchased downtown at a warehouse. Nothing fancy, but it was built so nice and it was in the same condition after it served it's purpose a few years later. Everything seems to break down and look sloppy after a few months. My mother's best friend purchased a black leather living room set from here and had a great experience and has had no issues.

Just recently upgraded our couch to this gem, we worked with Leo not too long ago for our dining…read moretable, and came back to top off the living room. Amazing quality and style. I love the customization we got to choose the cushion comfort level, and fabric/color of the couch. We will be coming back for an entertainment center soon to finish the living room off

I had such a great experience with Gails furniture , from coming in and chosing my furniture all…read morethe way to delivery and assembly ! Their customer service was excellent from start to finish. They assembled everything professionally and picked up after themselves, nothing was left behind. The team was fast, efficient, and very respectful. I'm extremely happy with my furniture and the overall service. Highly recommend!

Came here looking for a couch last Saturday. As soon as we walked in we were greeted. Mark Levering…read morehappily showed us the wide selection they had to offer. Answering any questions we had about styles, materials, and pricing. On top of that, there were delays with our financing. Everyone at the store got on the phone to find answers. Thanks everyone!

Just. Spent the time to walk the store…read more Look at the selection and get some info from the staff I got lots of good ideas And the staff was friendly

We had a great experience here! It was our first time mattress shopping, although we did not make a…read morepurchase today, the staff was so helpful! We tested out every bed in there. We got so much info that we wouldn't have known if we hadn't come in here. We heard about the specials and deals going on currently. They had some great deals to include an adjustable base with some purchases. They were not pushy at all to make a sale which was nice, we didn't feel any uncomfortable pressure. We will definitely be making our mattress purchase soon.

Great prices and great customer service, also service in Spanish and low prices. I do really…read morerecommend this place.