If i could give them no stars I would, I have not received my furniture and it has been over 2 months. They have pushed back the deliver and it sucks because I have allowed them to run my credit and now I have nothing to show for it. No one at the store will help same thing over and over, it is coming. My brother's dresser showed up damaged had to wait 3 weeks for that to be repaired. I called customer service and was met with a rude response. They lie, I am contacting the state's attorney of AZ for consumer fraud there has to be a law against selling products you do not have. FRAUD FRAUD FRAUD, BUYER BEWARE. read more

Came to store and Ray helped us out above and beyond. When we received our furniture, there was a slight problem with it. We came back to store, and the store manager Jovanni helped us out and took care of us. We are happy with the service and their willingness to help us. Thank you! read more

This is my second time visiting this Ashley Furniture location. Both times I was able to work with Guillermo and he was great! He let me take my time and I didn't feel like I was getting "sold" on something just to get me out the store. I was able to purchase furniture for my den, living room, kitchen and bedroom for a very reasonable price. The delivery fee was about $80 or so but definitely worth it as they assemble everything as well. I would call ahead just to make sure Guillermo is available. read more

Corey provided great service! He was able to help us find exactly what we were looking for! He was patient and had a great sense of humor! We went in for leather refills and we left with some awesome accessories! Ashley is one of our go to places for great deals! read more

Worst experience ever! Purchased our furniture multiple times from here and this will finally be our last! Furniture delivery has changed on us from days to months out on back order and the store doesn't seem to care. It's only ever about the sale! They wouldn't even let me purchase merchandise with their own gift card due to the items already being discounted??? read more

Could not be more satisfied. Great service throughout the entire transaction, including shipping/delivery. You can never go wrong with Ashley Furniture! read more

If you actually want your furniture, probably best you avoid going here. They will take your money, promise you a delivery, and fail to deliver. I spent an hour at this location with one of there service reps picking out all of my furniture for a special event I was hosting at my home. I was told part of the furniture would come Sunday, and the rest would arrive the following Thursday. The following Thursday is here, and nothing has arrived at my home. I just called the store, and was told that I had a delivery service date of MARCH 24TH! That is over a month from when I was promised!!! I explained that this was unacceptable for a number of reasons, but most importantly I had already paid and had an event to host! I asked them to check the date that was given to me, and they confirmed it should have been delivered by today, but now today is already booked. This is the most ridiculous, unacceptable, and outright wrong customer service I have ever experienced in my LIFE! And now I am forced to tell 50 people that my event has been cancelled. I am embarrassed . I am upset. and I will NEVER recommend anyone to this awful company, ever. Please stay away from them. thieves. read more

Had a great experience, found everything I needed at great price, my sales person had customer service that I hadn't experienced in years. I'd recommend Ashley to anyone who's looking to purchase furniture. read more

Well, since my last review I have spoken with the store manager (Augie) who was very apologetic. He agreed it was an easy fix and should never have gotten this far. He agreed to have a new low profile box springs delivered ASAP. He said he would call back by 7 pm that day to let me know when it could e delivered and wanted me to have a $100 Gift Card for my trouble. He called back same day about 3:30 and told me his men could deliver/exchange the box springs the very next day between 8:30 and 11:30 am. The next day the exchange transpired and I called to thank him for taking care of the situation and to let him know that the deliver personnel did not leave any paperwork, (the gift card). he was off and then it was the Labor Day week end. Finally a week later I called again and spoke with him and he said oh your gift cert is here in the store waiting for you to pick it up. I thanked him and have updated this review. read more

Do not buy anything from this company. It is nothing but a hassle, inconvenience, and overpriced. Several other companies can access their catalog and offer it for cheaper. Went trying to return after confirming I could get a refund at a different location than purchase. After stating I didn't want to re select I was then not able to get a refund and had to go back to the location I purchased at... worst service I have experienced furniture shopping and I certainly will not purchase anything from any location again. read more

Wouldn't leave 1 star if I didn't have to. First warning: There is NO return or exchange policy at this store. If you buy anything your sale is final. Any store that sells expensive furniture and doesn't have a return/exchange policy DOES NOT stand behind their work. There are plenty of other stores that offer a GUARANTEE that you will be satisfied or you can return/exchange the items. Do yourself a favor and shop around. Also, don't count on customer service EVER answering your call. We had a chair delievered about 2 weeks ago and it didn't work UPON delivery. They put in a work order and shipped the parts to our house. Told us to call when the parts came in. I have been trying to call now for about 5 days but no one ever answers. HORRIBLE CUSTOMER SERVICE. Very very dissatisfied customer and I will NEVER shop here again. Note- Carlos the sales manager was great and as helpful as he could be with the policies this store has. Thank You Carlos. read more

They have some great selections, but what drove me away from this place is the "car-dealership" style salesmen approach they had. The way of placing someone right at the front entrance to start questioning what you want was a little overwhelming. Sometimes I just want to walk around and see for myself and not have someone stalk me throughout the store, ready to ask if I found anything I'm interested in. Perhaps they should consider not having their salesperson approach you right when you step on their welcome mat, or perhaps start a conversation before asking "hello, welcome, I know you just opened the door, but what are you looking for?" I was quickly turned off and walked away. read more

Worst buying experience I have ever had. Bought our living room furniture and was told that two of the 3 pieces would be delivered on sept 11 , when delivery showed up we were told sorry loveseat was on back order. I understand things happen and had we gotten a phone call it would have been no big deal but no phone call no new date nothing. Called Avondale store multiple times left messages spoke to associates who said I would get a call back from a manager and still nothing 10 days later still not one call back. Finally got ahold of corporate who were very helpful and even started a case number but yet still haven't heard from Ashley's Avondale. Went into the store today and was told by manager basically it is what it is and not our problem anymore. Will never shop here again , once they have your money they wash their hands clean of you. Terrible customer service I'd fire the whole management and start over. read more

If you are thinking about purchasing from Ashley I would rethink that. We went in to look at bedroom sets. We actually found a set and got a decent price for the items so we purchased it. Delivery for the items was a week out, ok not a problem we can wait a week. Bedroom set comes, look it over everything looks good no damage, send the delivery men on there way. I go to put my clothes in what I thought was the nicest dresser I have owned to find out that the drawer slider was not even assembled correctly the drawer just falls out. Look at the other drawers and noticed that they to are not locking into place. (We got 2 dressers so we know that this one is assemble incorrectly). Call the 800 number to get help only to find out that you have to have a technician come out and look over the issue and if they say it is repairable then you have to wait for a window time frame for them to come back and fix it if not you get a replacement. Technician come out 2 days later says your dresser looks to be damaged I will get a new one out to you ASAP. Customer services calls to set up delivery time. We initially told them that we need an evening appointment as both my husband and I work. They say they can not confirm a late delivery time only make a note of it for the delivery driver. 1st confirm call was 8-12 delivery time. we had to reschedule, we can not do that time. At this time we are still waiting 3 weeks later for the dresser to be delivered in a time frame that we can make without missing work. DO NOT BUY FROM ASHLEY UNLESS YOU HAVE TIME TO WAIT FOR YOUR ITEMS. Don't expect them to assist you in resolving in anyway. I wish I could give the furniture back and go elsewhere that cares about their customers. read more

Had a great experience. Russ, the Salesperson was great. We bought a Couch, Love Seat, large 1 1/2 chair, Dining Room Table and Hutch. They gave us a great deal. The only issue, it took a total of 2 weeks for delivery. They need to work on their delivery system. read more

Way overpriced. Went in looking for an entryway table. Had just seen one at the furniture store right next door that actually also does sell Ashley Furniture. Although we loved the table at the store next door, we still wanted to check with Ashley to see if there was something better. We ended up seeing the exact same table with a price tag exactly double the amount of the store next door! read more

Terrible Terrible customer service all around. Purchased a mattress from them a few years back. The mattress ended up sagging once it was moved were told it had a lifetime warranty so they sent a rep out to take pictures and do his thing. We received a call from customer service stating we had a store credit not an exchange which we didn't want seeing how they no longer sold that mattress which was an Ashley brand. So we were then told since we no longer had the mattress, which know one ever said to keep! that we were basically screwed out of a store credit! So we were left with no store credit no compensation nothing! This is total BS ! Was never crazy about their furniture anyway so we will never step foot in again, think twice there are so many other places to go now a days. Great job Ashley! read more

Cory was amazing! He was patient with helping us out when it came to deciding on a matress for our comfort needs and our budget. We are highly satisfied with our purchase at Ashley's thanks to Cory. We will be returning for future purchases. read more

I visited this store for the first time a day ago with a friend who had a gift card. She picked out a few things and was then told that if she wanted to use a gift card she would be charged 50% more than the marked price for the items. What a sleazy sales practice! I wonder if they have any idea that they lost a sale that day as well as future sales. I was also looking to buy a new sofa. We left and went to American Furniture Warehouse where I found a nice sofa for about one third the price of similar sofas at Ashley HomeStore. read more

I had a very bad experience with Ashley's furniture they mest up my order couple of times and to add another thing they charged me delivery twice when it was there damm mistake. They enjoy calling there delivery people to re schedule the delivery when it was set for a specific date. This is very upsetting!!! They blamed me for there mistake.. They have lost a very valuable customer, I will never purchase anything from the Dysart location! Do not recommend them at all!!! read more

If I could give Ashley's no stars I would. I ordered $1400 in living room sofas. The day before delivery I phoned Ashley's to confirm everything. On the day of delivery, the only day in the month they delivered to my area the furniture did not show up. I waited 6 weeks for delivery. I waited from 9am until 3 pm on the day of this scheduled delivery and when they were a no show I phoned their dispatch. I was informed that the driver attempted to call me and was unable to make contact so they wouldn't deliver. No one had called me. I was then told that someone had transposed numbers in my phone number and this was the confusion. If I wanted my sofas I would have to wait another month when they come out my way again. I canceled the order! read more

I have been there few times with my husband. Although their prices are expensive over all,however the quality of the furniture is good. Staff is very helpful and nice. Sometimes they do have floor samples with discounted prices. Bought a dinning table from them last Christmas which was actually a good deal. I recommend this place. read more

Our salesperson Fernando greeted us upon entry and asked what we were looking for and I told him exactly what I wanted. he told us to go back over in that corner or back over in the other corner and was not helpful at all. Then he proceeded to go over to a co-worker and chit chat while we had to wander the entire store trying to find the item that we told him we wanted. It turned out that the item was not even on the floor. He then wanted to know if I had the name of the item memorized and I said no and he seems very reluctant to look it up on his computer. He then did and informed me that it could be ordered. I said I really wanted to see it in person before spending that kind of money. I asked if it was available at another location because if I just wanted to order it I could have done that on the website. He then gave me a very dirty look and informed me that it would take 6 to 8 weeks if I ordered it on the website and if it arrived damaged it would be extremely difficult for me to return it. I could not believe he was talking badly about his own company and their website. He was not helpful at all and seem to be quite bothered to have to assist me at all. I had intended to drop several hundred dollars on furniture today but now I will not be purchasing anything from Ashley. read more

Our experience was very positive. All our needs were met and even higher than our expectations. We will definitely pass on the great service! Giovani and Janet were especially helpful. read more

Our sales experience at Ashley's was great. We bought a sectional and a queen mattress and got it scheduled for a Saturday delivery($10 extra). Everything seemed great until today when I received a phone call for our delivery stating that it would be at 7:00-11 am. Mind you that we are moving into our house Saturday and aren't getting the keys until 10 am. I got the call as a voicemail and tried to call the number back four times and all four times I was disconnected after being on hold for 15 minutes each call. I had my boyfriend call the store to which they said they charged a $59 redelivery charge for a time slot that we never set up and the week earlier we were told we would get a call to schedule a time. ( I wouldn't have minded if it was a four hour period a little bit later in the day). They make no exceptions to the fee and refused to waive the fee given our situation. So we were given a time that was impossible for us to work with so we either wait outside for four hours waiting for the truck to have our furniture delivered, or pay a $59 rescheduling fee for a time we never scheduled! I've never been so annoyed. read more

We purchased a sofa and loveseat and were pleased with the experience with our sales associate at the Avondale store. The problem began when we scheduled delivery. They could not tell us until two days prior to the delivery date (Jan 9th) what the 4 hour delivery timeframe would be. We had to schedule appointments in the a.m. on the day of delivery we did not know about until after scheduling the delivery. If we canceled those appointments it would be 3 months before we could reschedule. We were concerned we would not be home in time for the delivery so we asked if the delivery date could be pushed back one day. We were informed they had no openings on the 10th. I then contracted with a private delivery company who could pick the furniture up and deliver it on the 9th and they gave us a time that was convenient. Next I called the Avondale store and canceled their delivery. Today, January 7th, I received an automated message that our furniture would be delivered on January 10th. I transferred to customer service and explained we did not have a delivery scheduled on the 10th but that we did on the 9th and had canceled it last week. The customer service rep then put me on hold to speak with someone at the Avondale store. Over 15 minutes later she came on the line and said the representative at Avondale wanted to speak with me and said she would transfer the call. After a couple of minutes waiting for someone to pick up the call, it was disconnected. I spent almost 30 minutes on the phone, more than half the time waiting on hold, trying to resolve a call I never should have received. We will NEVER deal with Ashley again. read more

So long story short, my wife and I visited this location to see items that we saw online in person, and had zero intentions on buying that day. The sales people are aggressive, and follow you around the whole store. When asked if we needed help, we said we were just looking and were planning on buying online because it's more affordable. The salesperson said she would match the online price if we bought it from them. We buckled under the pressure and made the decision to buy. Well, once the furniture was delivered, we notice that the finish looked way more creamy/yellow than it looked in the showroom. We immediately called the store, and they said there was a zero return policy, no exceptions. Even after we said we would take a credit and buy the replacement furniture from them, they said no and completely turned their backs on us. By the way, online purchases have a 30 day return policy! Do yourself a favor, either buy online or go elsewhere. The customer service doesn't exist.....even at their corporate office! read more

Lies and Deceit. I purchased $4,000.00 worth of furniture from the location at 1479 N. Dysart Rd. in Avondale AZ and it has been an absolutely horrible experience. I should have known when the salesperson followed us around the store that I should have walked out the door, but I didn't. Not only did they not call before they delivered my furniture, but it has been an absolute nightmare getting the remainder of my furniture. Karen, the salesperson, will promise you all sorts of "discounts" and then add the charges on in the end, talk very fast, and get you out the door. Slimy sales tactics will get you horrible reviews. If you can avoid buying from them do so, but if you must buy from them avoid Karen like the plague. Read EVERYTHING. If she promises you something, make her put it in writing. I will never step foot in an Ashley Furniture Store again and hope that no one ever has to deal with Karen or her LIES again!! read more

I've been getting non-stop calls and texts from Ashley trying to confirm delivery times, I've been getting calls from delivery drivers trying to confirm deliveries, I've been getting calls from Ashley customers asking if I'm something called Acceptance Now, and now I'm getting text messages WITH OTHER PEOPLES PERSONAL INFO to confirm deliveries. Funny thing, I've never once made a purchase with this company nor would I recommend you to considering how incredibly unhelpful they have been in resolving this situation for me. Why my phone number is listed under 50 different accounts is beyond me. I've talked to numerous people on the phone and in store and every time they say they will fix the issue and I continue getting calls. I'm a very reasonable person, in fact I've let this go on for a year trying to give them the benefit of the doubt that they will finally get my number removed to no avail... I guess it's time to sue? I would not recommend purchasing here. read more

I purchased a beautiful bedroom set ...the salesperson was very helpful...a little pushy, but that is his job after all:) Once we said No to the "add on" items he respected our decision. Now, I just need to phone my payment in and I can get my stuff delivered. I am very excited!!!! read more

HORRIBLE service. Not ONE single associate offered or asked us if we needed help. They judged a book by its cover. Just lost a BIG sale and commission. I'll buy my kids bedroom sets somewhere else now. read more

I stopped at Ashley's as a last resort. I needed a new mattress really bad and had just purchased 2 different ones from American Furniture Warehouse and they were killing me. When I walked in, Gabe Serrano met me at the door. I told him my story and took me back to the mattress section. I stipulated I wanted a extra firm (hard) mattress. After laying on some back there, I asked if there was anything firmer. He walked me through the store, bedroom setup to setup. I finally found one I thought would work. Laid on it for about 15 minutes. He professionalism and patience with me paid off. I love this mattress and have been sleeping so much better and my back pain has lessened. Thank God for someone with patience to help me find relief. read more

Bought a nice dining set and sofa with chaise at Ashley Furniture on Dysart. Both items were on "Manager's Special" so we got a good deal. Yes, the salespeople were a bit too clingy, but overall the process was fine. I do think the $99 delivery fee is a bit high, but their delivery crew was excellent: prompt, efficient and professional. I am very happy with the quality of the pieces I bought. Overall, it was a very good experience. read more

I had a terrific experience with Ashley furniture. My aunts home is furnished through out the majority of her home so I knew I couldn't go wrong. The prices were a steal and the customer service was awesome. Communication is the key wherever you go and they communicated with me every step of the way. Thanks for making my experience with your store memorable. I've been bragging ever since! read more

Didn't have any issues with the sales staff at time of purchase. My experience when picking up my items at the warehouse was absolutely horrible. I was the first customer in line on a Saturday morning and it took them 1 hour to pull 2 boxes. They help 4 other customers before they finished loading up 2 boxes! Not once did I get a sorry for the delay or we appreciated your business. All I got was were busy helping other customer, funny thing is I was the first one. Told a few friends about my experience and come to find out they had bad experiences as well. Good luck! read more

Guillermo Perez was helpful got us what we wanted for my sons room. He wanted a queen bedroom set, a media center and he got much more than that. My son received a night stand with 2 lamps, and comforter. We had to wait a week for the media center but it was ok everything came assembled or was assembled prior. I would highly recommend Ashley furniture for your furniture needs! One more thing, they offer great one year interest free financing!! read more

I've bought a household of furniture over the past 6 years or so. I regret going back in there. I was delivered a sofa/love seat. Snags and loose threads everywhere- incredibly inferior product. The tech who came to see it said it was something he's never seen before. I didn't sign nor initial the paperwork and DID call them within the 3 days required. I have had multiple phone calls with them, talked to rudely and they just beat around the bush. I refused an even exchange. Why would I want the same inferior set. They offered credit - however, after being treated the way I was, I want nothing from them but a refund (it's not their "prodigal".) HORRIBLE customer service, at best. If you buy there, be absolutely certain you're thrilled, because if not, they don't care. It clearly states in paperwork, I am entitled to a refund if contacted them within 3 days, which I did. All they can keep saying is we, "unfortunately" can't do that. read more

I went in for a dining table.Had made a purchase and had it delivered after 2 days the table is rocking almost to to extreme that 2 legs are ready to fall off. Contacted both the Salesmen and store no help in this matter only call for someone to come to my house and wait another 3 hours for this appointment besides the delivery window was another 4 hour window to pay $70.00 for them to be in my house for 20 minutes.Don't buy from this company unless you have a lot of extra time . You should not have to buy a warranty with every purchase but if you go to this company the quality is poor so you could loss a lot of money if you don't buy one.They do not stand behind there product once you sign for the product its as is ,if you pay for the warranty they will come out and see what the problem is. I will never return for any purchase from this company. Do your reviews on Google with this company before making any purchase. You will save a lot of time and money and doing the research. read more

Worst place to buy furniture! Stay away from Ashley online purchases. Poor customer service and they will give you the run around. No one knows what they are doing there. I cancelled a purchase that was made the next day and was told to call UPS myself and re-route chairs to go back to the store..So I did that and two boxes of chairs still show up at my house the following Monday. I called multiple times and was told a return label would be sent to my email.... nothing came. I called again the next day for a return label and was told UPS will be sent to my house to pick up the chairs.... still waiting. Meantime they charged my PayPal 623.01 for six chairs.. that were cancelled. I was told I wouldn't get back any of the money if they don't get the chairs back. Well please send the return labels. I have turned this company into PayPal and will file with the BBB. Again, stay away from Ashley Furniture!!!! I would give minus stars for this company. read more

Hi, I found some Ashley furniture on-line at a place called The Classy Home and they had a phenomenal price on the furniture I had looked at on an earlier date at Ashley Furniture Home Store on Dysart Road in Gppdyear, Arizona. I called and spoke with a lady at The Classy Home about possibly purchasing an Ashley set they had on-line and she was very nice and helpful. After that I called my local Ashley store and spoke with a salesman named Jay and asked him if they did price matching which he said they did but they usually did it locally only. He then asked if he could call me back cause he wanted to speak with his manager about this to see if he could get the set I was looking at around the same price that I was quoted by the other company. Jay then called me back and stated that the price he could do was only $200.00 more, which put it the price at $2894.59. I was elated because this way my family would be able to get the furniture we wanted within a week not a month. I told Jay I would call him right back so I could call my husband and make sure it was okay with him to go ahead. My hubby said great do it so I called Jay back to verify the price so I could go get a cashiers check and head into the store Jay then said oh wait a minute I miss calculated it's going to be $33 hundred and something! ( I was so upset that I didn't hear the full amount he said just the $33 hundred part) I told him wait a minute that's nowhere close to what you quoted me and I then asked to speak with a manager. Jay then told me that she wouldn't be able to help me and acted as if he didn't want me speaking with her. During this part of our conversation Jay kept telling me that she wouldn't be able to give me a better price over and over again but I still kept demanding to speak with her! Jay then placed me on hold for about 10 minutes and he then came back and said she was with a customer and I told him I would wait so he placed me on hold again. He then comes back and states that she is only working a half day and that she was leaving! I was appalled to say the least. I then asked to speak with the other manager that was at the store and Jay had told me his name was Russell. Jay told me that Russell was on a conference call so I told Jay that I was going to be by Ashley Furniture and that I would come up to wait to speak with Russell. Russell was on a long call which I understood. I waited for quite some time and went to a store a couple things over and came back and Russell was available to talk. I let him know what was happening and he called Jay over so we all could speak. I then let Russell know what had happened. Jay stood there rolling his eyes and smirking at me as I told some of the lies that he had told me, it was all I could do to not smack him! Jay stated to me on the phone that Tina the manager that left early was going to price match the furniture and now face to face he's saying that didn't happen. He even let me know he called the other company to verify the price doesn't that sound like someone is trying to price match? Of course it does! Russell listens and pretty much takes Jay's side on everything and during the conversation has the audacity to say that the place I found on-line probably sells Ashley's damaged furniture! I just couldn't believe what I was hearing from these two. After I got done yelling at both of them and not trying to made somewhat of a scene I left. After I got home I called Russell back and let him know I didn't appreciate his employee smirking and rolling his eyes and Russell let me know he didn't like that either and that Jay would be spoke to about this. Then the next day I called and spoke with The Classy Home about the order I had put in and to apologize about Jay calling them and the lady said OMG that wasn't your husband?! I said no way. She said that Jay had called and said he was my husband and that we wouldn't be buying the furniture cause it was to expensive! She stated that he asked a lot of questions and that he was very rude the whole time. I felt so embarrassed I started crying. What a total JERK! I am going to be talking to someone at Ashley a lot higher up than Russell about the problems they have with Jay, especially about him calling and acting as if he was my husband! I will never shop at an Ashley store again for anything!!! read more