Have been trying for 5 days to reach someone, ANYONE! at this Albuquerque Store. They don't answer the phone. When I bought, and paid cash for my recliner, I was told 10 weeks for it to arrive. Well I called sooo many times to see if it had come in as promised. The answer was no that it would be another 3 to 4 more weeks. I've been calling to cancel the order all to no avail. I know things are rough with Covid, but how much is it to ask that you have a phone person. read more

I would have to say this was the best furniture store I have been in. From the layout of the store to the presentation of the furniture and accessories it is just a beautiful store. As soon as I walk through the door the sales associate offered there assistance. They were very nice and showed me all the new features that are out there while I am trying to fill my new house one room at a time. I was able to get a very nice sectional leather couch, coffee table, and entertainment center with delivery at an amazing deal. read more

Ashley Store - Just a beautiful display of furniture from the design to the sales people and customer service is don't see myself buying anywhere else. - Furniture Stores Near Me - Albuquerque, New Mexico

I had bought furniture from here about 7 months ago and it's been a nightmare ever since. But really got 100x worse when the company switched. The customer service department with Yvette, Michelle, and we're trying to make things right and trying to fix my situation. The furniture kept coming in damaged I had to wait almost 4 months from when I bought it to even to get my furniture delivered without any damages I had my clothes in laundry baskets waiting. Than they finally came in and had damages. This happens twice. After I finally got my furniture I noticed the drawers were defective the way it slid out it rubbed against the drawer next to it causing paint pilling and also had an effect on how my drawer stayed closed. As that wasn't the only problem the drawers on both dressers would randomly open all the drawers started falling open all the time. Plus that wasn't even the only problem my bed fell apart. Like how does this bedroom set bed Frame break after a month and doesn't have a lot of weight on it just fall in. Started to get so frustrating! Keep in mind this is the expensive Corlayne bedroom set. So I had them come inspect them and they were supposed to fix the problems and came out twice just to inspect them and twice didn't get the problems resolved! Finally ordered a replacement on the tall dresser and it came in perfect drawers are nice and sturdy and stay in! They just forgot about the long dresser. I called back and was like what happened I told you guys about both dressers and you guys only addressed half the issue? I was told they switched to a new company which made everything 100 times worse. Yvette was trying to fix everything and make it all right and give me a call back to talk about things and ever since never got the call a For about a 2 months now. and now I call back and can't even talk to Yvette because she's in a different department. Omg ‍ this is a mess! There company is so un organized and never comes through with there promises read more

If I could give this establishment negative stars, I would! As the previous reviews have stated, furniture takes way too long to get. Poor customer service and good luck getting a refund. read more

We ordered a couch and loveseat on black Friday weekend. We were promised a date about two weeks out. When the day before came and no call from them, we called. They said date had been moved and they weren't even going to call us. We had scheduled the 17th but, when I called back the very next day to speak to a manager they said we had nothing scheduled. They said they only had the 18th. Then today which is the 16th, furniture is suppose to be delivered two days from now, I called to make sure its still coming in two days since they don't bother calling there customers. The date was moved to the 19th. When I asked to speak to a manager, I was put on hold and then after five minutes, I was hung up on. This is the worst furniture company to ever deal with. We paid over 3,000.00 and as soon as they have our money they don't care. We are sitting in a empty living room because we had planned on having our new couch and loveseat by now. We tried emailing the company corporate but, again they don't care either. I tried calling the store, no one cares. This place is a customers worst night mare! Better go to american home furniture. Pay a little more but, service is way better. We will never buy anything again from this place! The worst customer service I have ever seen in my life! read more

I walked in knowing I needed an entire bedroom set and needed it delivered on short notice! Carmen helped me out and was unsure of whether it would be delivered by my desired date or not but called their warehouse to find out. By the next morning Carmen told me it was possible for them to deliver it to me within a wk when usually they need at least 2! I was moving overseas on short notice and they really helped me out by getting me my bedroom set delivered quickly. I cannot thank Carmen and the delivery guys enough, greatly appreciated! read more

ASHLEY HOMESTORE HAS DRAINED ME EMOTIONALLY, BUT HOPEFULLY NOT FINANCIALLY... I placed an order in August 2020 for a sectional. During the pandemic it's fair to be given a couple of months for your expected order to come in so with the arrival date of late October we were willing to wait. A BIG MISTAKE! It's now mid March 2021 and I'm anxiously awaiting my refund. I decided to finally give up on them after 7 months of waiting. After having several set backs on their end, half of our sectional was finally delivered at the end of November. Ever since then I've had this awkward couch that is bare and has the metal attachment sticking out for the remaining pieces to slide in just sitting there. Doesn't look the best when you have company come over and have to explain every time that your still waiting for the rest of it to be delivered. Also, it came with scuffs and scrapes around the bottom panel and a major tear/rip on the corner of the armrest like something was scraping against it. FOR 6 MONTHS my husband and I were patient with them even after being left in the dark with failed attempts to get ANY information. It was on a monthly basis that we would contact customer service and ask if they knew anything and I don't know if they just gave us dates that weren't true to just get us off their backs but it sure felt like it because this was ongoing month after month that they gave us expected dates of arrival and then nothing. We would not hear from them at all until we called them. When we did reach out customer service never knew what was going on and never had any new information to give me. Finally, during the last month I lost all hope of ever getting my furniture anytime soon. What did it for me most of all was customer service. Every other time I would talk to a representative they had a very careless approach to my questions and concerns. Their attitudes were HORRIBLE. I was hung up on at least twice and nobody cared to help me at all. They were never willing to resolve my issues instead they would argue with me. It's like they know they're not gonna be held accountable for how they act so they treat you with zero respect. I feel completely drained after dealing with them for this long. I feel like I'll never make another purchase from Ashley HomeStore again because of this unfortunate mess. In my opinion there a lawsuit waiting to happen with all these broken promises and unfulfilled orders to their customers. Funny thing was, when I voiced my concerns and asked for a refund two different representatives basically said to wait in line. I can't imagine how many others are in the same boat. Well after several long exhausting phone calls to them I finally managed to cancel my order for the remaining piece and they also picked up my couch. During the pickup for my return they were careless taking the couch out. They did not take the legs off the couch and instead decided to scrape my walls and door by trying to jam it through. It would've taken a few minutes to unscrew them but I guess they didn't care to. Now I have scrapes on my door and wall. So now they said that Ashley was going to reach out to me but I haven't heard from them yet. So once again I decided to take it upon myself to do it. They said they made a note and sent it out so I should hear back from them in 24-48 hrs. I guess I'll just have to wait and see what happens. In the meantime I'm out a couch and all the money I spent on them. I hope to get my refund quickly and without the hassle. read more

Worst Customer Service Ashley Furniture has the worst customer service! I called five times to talk to a manager each time someone picked up the phone and said "she would be right with me" I waited over 45 minutes to speak with her and she had no customer service skills either. My parents (84 years old) bought couches from Ashley's and now their on sale and she refused to honor the sale price. Myself nor my family will be purchasing any furniture from Ashely's . Worst customer service!!! read more

I really wish I would have read there comments before purchasing anything at this store. My husband and I recently went in to the Albuquerque location in search of a mattress, we were greeted at the door and taken to the mattress section where we met Danika she said she was the head of that department. She seemed to be very knowledgeable on all the mattresses and showed us several in the beginning that were not what we were looking for, I let her know that I liked a really firm mattress and so she took us over to a different section where we found one that seemed to be the right fit. We decided we would purchase that one, so we sat down at a table with her to begin the process, I was still not sure about the mattress so I made sure to ask her what the return policy on the mattress was and she ensured up that the Mattress had a 90 day sleep trial and went on to tell us if we going that we didn't like it to come back and speak directly with her so we can find something else. Well fast forward I have been having severe neck pain to the point where I have not been able to sleep in my new bed for the past 3 weeks, every time I try I wake up in a lot of pain and with migraines, so I finally told my husband we need to go ahead and do the exchange process. I tried to call the store to see if I could get in touch with Danika for a whole week and no answer, I called the customer service line and waited 3 hours and when I finally got through was told they had some bad news for me and they said my mattress was not able to be exchanged and it actually wasn't part of the program that offers the 90 day sleep trial WAIT WHAT?? I said that can't be right I made the purchase with the head of the dept and she ASSURED us we had 90 days??? So I decided I would go into the store and speak face to face with her, because surely she would remember our purchase and telling us this? So I go in and ask for her at the door only to be told she was not working that day but someone would be over to help us. A women came over didn't greet us had a very poor attitude and just asked what name our order was under and walked away. She came back and asked if I had talked with customer service and I told her what they said about it not being in the 90 day trial category and she said well if that is what they said then we can't do the exchange. I said well again that can't be right because Danika told us otherwise, so I asked to speak with a supervisor, that is when the women got very rude and rolled her eyes at me and huffed and puffed off the get Another women (supervisor) This time the supervisor came out and had to apologize for her very rude and immature sales person. She said that she contacted Danika on the phone and that she was denying ever telling us that the mattress was covered by the 90 trial, she said she has to believe her worker over me "The Customer " I asked her if that is a new way of making a sale was by lying to customers just to get them to agree and buy stuff. I am just so disappointed and upset that this is even allowed and that they would do this to people. read more

I bought $1600.00 in furniture at this store and now that I'm trying to contact them for an update on delivery they don't pick up the phone. Keep hanging up after long wait. Been trying for days now. Guess no customer service after the sale. read more

Ordered a bed frame on November 2nd. Still have not received. Store told me I would get it on December 8th. Right hand is not talking to left hand... delivery department has changed the date 4 times. If you buy anything from this store, expect a six-month turn around. And whatever you do, do not I repeat do not pay for delivery. You will never get your furniture you pay for. read more

Horrible experience!!! I had purchased a bed frame and headboard three months ago and still didn't get any of my items. They scheduled me for delivery three times and every time they cancel the delivery the same day because apparently they cannot find it in their warehouse. Never had such poor costumer service experience. Rude employees that hang up on you when you're trying to figure out where is your order. Finally decided to give up on it and simply cancel the order. Never again would i buy from there and if you want to save yourselves some health i don't recommend it even for enemies!!! read more

I bought a Queen bedroom set from Ashley Home,Store on 10/18/18. Today is 12/7/18 and I have yet got my furniture from them. Every week I call them and I get told that it will be here in 2 weeks. That seems to be the way they get me off of the phone. I have talked to Rachel the manager who tells me I need to speak with the warehouse manager. The Customer service manager called me and stated that the Furniture will be in back order and has no way of knowing when the furniture will be ready to be delivered. She stats again will call me back. They will pressure you into buying the furniture and than call you weeks in to tell you the furniture is not ready. I have waited several weeks and now months and still no furniture. read more

After 3 trips to the store, we came in with a list of the top 4 we liked with the prices we saw online. Wade walked us around and found each couch and patiently waited while I went back and forth between them multiple times. The price online was cheaper which they honored. The 5 year protection plan is reasonably priced and bonus of turning into store credit if you don't use it. Can't wait to have our furniture delivered. read more

I am writing today to voice my concern of the level of service I have received from Ashley Homestore. My initial experience in the store was great and the customer service at time of purchasing my furniture was exceptional. Unfortunately, every experience I have had post ordering my furniture has been extremely disappointing. I placed an order for a sectional and a bed 6 months ago. I was informed that it would be a couple of months until my furniture arrived (which was understandable due to delays from Covid). I was surprised to hear that my bed was ready early and was supposed to be delivered on October 29th, 2021. Unfortunately the sales associate ordered the wrong bed and the delivery men told me that they get to choose the delivery price and that they got to choose whether or not they set it up (even though I had already paid the $200 delivery fee). After this I went in person to the Ashley store and tried to order the correct bed. I cancelled the order for the couch as I was nervous that I would be dealing with the same issue as the bed. They then were supposed to deliver the bed end of February 2022 but the delivery men accidentally ripped the headboard. They told us that we could have another headboard delivered that day but that did not happen. They then told us we could reschedule for delivery early March but on the day of delivery I called to confirm our delivery and they told us the headboard was on backorder. I went to the store in person again to speak with the manager and he told me that there was really nothing that could be done as there is no headboard in stock and no estimated date to have this in stock. The manager told me to reach out to him at the end of March for an update but I am concerned I will face the same disappointing situation I have been facing for the past 6 months. I am currently sleeping on the floor of my apartment and am increasingly feeling hopeless and frustrated that I have paid for an item I may never receive. I know that these past two years have been difficult for many companies but I really hope that this is not the level of service Ashley Homestore will continue to provide. read more

I'm going to start of by saying my first experience at the store was good! My sales girl was great! I just wish I was warned that I wouldn't be getting the quality that I was being sold! Initially I was given a date for my daughters bedroom set then was contacted and delayed another week. When my furniture arrived it was set up, delivery guy asked for a signature and took off! Make sure you check your furniture before they run off!! I went back to the store, spoke with a manager named Michelle who promised my second set would be inspected to assure this didn't happen again. Well here we are another week later and that was a complete lie! The second set came out worse than the first did. I called back and spoke with another manager who said this happens a lot with white furniture. Why are you guys selling this junk!? Poor poor quality!! They offered $200 off! It's going to cost a lot more to have this re-sanded, painted, and finished correctly! This store is a joke! They acknowledge the furniture is junk and still try to convince you to keep it. DO NOT BUY HERE! They showcase fine furniture and deliver garbage! Thanks for keeping my daughter out of a bed a whole month now! read more

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My husband and I were here Sunday looking for some new furniture, potentially for our expanding family. Our sales-woman Ashley was amazing! She did not follow us around the store while we made our rounds trying to figure out what popped out at us. After about an hour of meandering through the store, Ashley came up and asked if we had any questions or if anything stood out to us. For the next 3 hours we slowly got closer to what we liked and a helpful tip from her is that there is no final price just in the store. You can price match with their online website which are based on corporate rates that are often lower than what is in the store. My husband fell even more in love with a recliner because of the $500 savings in the final price. Ashley was a peach to work with, the star knock-off is not her fault but simply the amount of time it takes to walk around and find what you are looking for based on the the design of the store. Other than that our experience was good and the check out was fast and smooth. read more

Ashley Store - Furniture Stores Near Me - Albuquerque, New Mexico

Came in for a couch. Found a rep we loved. Denise was amazing and helped us find the perfect couch. When we returned 2 hours later she was working with another customer so we waited. After about 30 minutes she grabbed another rep to check us out who lied non stop. We priced everything out online and with the sale and protection came out to just under 1k. When it came to the sale the protection plan was $100 more and we were told that their protection was a different company then online and the online one didn't cover what we needed. Asked a few reps who confirmed the same Company as online and the online description had everything we needed. We purchased the couch sans protection and then noticed the idiot ordered the wrong couch. Totally ruined how we were shopping and our experience. I feel bad for Denise since she lost out on a sale because she was amazing and I would shop anywhere she worked read more

Ashley Store - Furniture Stores Near Me - Albuquerque, New Mexico

We bought thousands of dollars worth of furniture and have yet to receive it all. They have changed our delivery dates multiple times. Canceled some of our order without contacting us. And it has been Months! Since we paid in full. Now they are saying they can't give us another delivery date for the 3rd piece of our 3 piece couch. Until they figure out why they canceled our 3rd piece in the first place. And so far they have given us every excuse in the book. "The warehouse lost it." "Our systems messed up." " We canceld it." "Well the pandemic." "Our warehouses are closed." If your "business" has all these problems and can't continue to run properly then quit I repeat QUIT running until you get them fixed! And quit taking peoples money until you do. It is ridiculous. like come on people how hard is it to not just take someone's money. But to actually give them what they paid for in a timely manner without all the hassle. And now they are trying to say we owe $100 more because they messed up. read more

Overpriced furniture. My mother and I were looking for a sofa/loveseat combo furniture. However I believe we were the wrong skin color as no salesperson acknowledged or offered to help us. I did observe salespeople were falling all over each to help the pale colored people but completely ignored us as we look more Hispanic or brown. Just an FYI, I did overhear quite a few people getting denied an Ashley credit card which I already qualified for, but I'll be taking my money and business to American furniture and stay on "my side" of the freeway. read more

I was told by the sales guy that my purchase would be available in 2 weeks so I went ahead and made a purchase. I call to see what's going on because I haven't heard anything and now they are saying it's gonna be another week and a half. If I want to cancel the purchase I have to pay 20%. Will not be purchasing from Ashley ever again. The salesman must have been looking at something else. So damn frustrating because I just moved here and I don't have any furniture in my room. read more

I visited this store on October 26, 2019 and purchased a sofa. I was told that it was in stock but because I live in a rural area of the state, it would not be delivered until Dec. 10. Several days later, I received a phone call stating that the sofa wasn't in stock and wouldn't arrive until Dec. 3 and couldn't be delivered until Dec. 17. Then the woman changed her mind and stated that they could deliver it on Dec. 3. On Dec. 3, I received a call stating that the sofa hadn't arrived and couldn't be delivered until Jan. 3, 2020. The next day, I called this store and spoke to a manager. She again stated that the sofa couldn't be delivered until Jan. 3. I told her to cancel my order. The manager then stated that I wouldn't receive my refund for 2-4 weeks. I asked to speak to her boss or regional manager. I was told that I could only communicate with the person via email. I pressed on for a phone number, which I eventually received. Only the number she gave me was for a call center. The call center didn't have the number I was looking for and suggested that I call the store. At this point, I decided to call a different store. I called the new store and was informed that the VP worked at the Albuquerque store. I was also told that the store manager could have written an emergency response ticket so that I could receive my sofa sooner. I then called the Alberquerque store and asked for the VP. I was told that she had left for the day but they would email her and have her call me on Dec. 5. At noon, when I hadn't heard from the VP, I called the store again and was told that Vanessa, the VP, was in meetings all day and they would again give her the message to call me. Later Thursday, the manager called me and said that she could issue me an immediate refund but I would have to go to the store. When I asked her about the emergency response ticket, she ignored me. I still haven't heard from Vanessa. This was my first time shopping at any Ashley store. I will never go back. This is the worse customer service that I have ever received at any store. When I have shopped at other places, I've received my shipment within two weeks. Having to wait 2 1/2 months when they have my money is rediculous. read more

so very nice salesman, however im concerned by these reviews because we were suppose to get our headboard 4 days ago and the original date was 1/26/21. please be TRUTHFUL about the delivery date instead of just trying to make a sale. we paid a lot of hard earned money and would like you to at least have it in stock at the warehouse so WE can pick it up and do it our selves. Do not LIE about when we will get it because that is just disrespectful to the people that took time out of there day to buy something. read more

Right now some recliners are buy one get one free. Go see Efrain. He is wonderful. I ordered something so will write more when I actually have the product. read more

I'll never purchase from here again. I ordered a bed set in March and was told I'd receive it in 8 weeks by the person I ordered it from. I kept calling to get the status on it and EVERY single time they pushed out the pick up date, I understand that covid has caused delays but it's been a year since it all started and you'd think they'd get their stuff back on track?? I don't get it. So I ended up canceling the order and was told I'd get my refund in 2-3 days, never got it. I called customer service and they said They didn't cancel the order. They canceled it again and they said I'd receive my refund in 2-3 days but could take up to 30 days. Never received it. I also call so often and they never can help me and there's so much miscommunication and rude people that say I've received my refund cuz they issued it when they haven't??? I have bank statements to prove. So I recently called and spoke to somebody and they said they spoke to the manager and said that the people who were suppose to issue my refund made a mistake but they fixed it and I should get it in two weeks. Well it's been two weeks and I still don't have my money. No 1600 dollars , no bed, no nothing. This has been the most frustrating experience and I just want my money. I've talked to over ten customer service people and everytime I get ahold of them I can never speak to a manager. They told me to talk to one id have you go into the store???? Why??? That's Bull. I just want my money back. read more

If I could give them zero or negative 5 stars I would. I thought I was purchasing from the best. Worse mistake I could have made! I applied for credit with them and got approved. I had one of the sales men help me with my order over the phone because I wanted to replace a bench for two chairs for my dinning room table. He did take note of that and told me about my delivery date. Well before that time came I received a call saying my items would be in to prepare for them. That time came then I received a random txt message saying sorry they've been delayed. 3 months later I received my items but before I could check them the delivery guy left. Once I opened the boxes up i noticed I was missing one chair. Since then I have been back and forth with them looking for my missing chair. They are no help all I got was an automated response requesting information about the items! After three whole days I finally had it with them and reached out to a group who helps people who have had trouble with these guys. Sorry Ashley Homestore but when you are pushed to the limit and left with no choice this is what happens. Next time please don't take the money and run then maybe you won't get bad reviews! After I pay off my balance I am DONE with you guys! read more

The customer services at this location is horrible. When I first when in there to purchase furniture they were nice and helpful but once I purchased the furniture they could careless about me. I purchased furniture here and notice the price online had gone down $800.00 so I called the store and was told that I had to go into store to get a price adjustment since it was before the 30 day. So mind you that I had to drive 45 mins to try and get them to adjust the price. However when I got there I was told that if I wanted a price adjustment I would have to call customer service. I called on several days and was put on hold for over an hour. I was finally able to get a hold of an actual person so I asked for a supervisor but he told me that supervisors only help the people in the stores. I told him that I live 45 mins away and he said he would transfer me and see if someone would pick up. I waited on hold for about twenty minutes and Angelica got on the line and I asked her for a supervisor she state that her supervisor was out to lunch so I told her my situation and she told me to hold on so she could ask her supervisor what to do. I thought to myself "I thought her supervisor was out to lunch". She got back on the phone and said that she felt bad that I was getting the run around so she would contact her regional manager to see if they can help me. I still have not had a call back. I don't think the company so state that they will do a price match or price adjustment if you find a lower price for the same exact item and then they do not honor it. I will never purchase anything from this location ever again. read more

Beyond very unhappy with the customer service and 2 sofas I purchased at Ashley Home Store in Albuquerque. It's will be a year in August from the date I purchased my sofas and they not rectified the situation with my sofas. Shortly after the delivery in November the frame of one of the couches fell apart and it had a squeak that we could hear after a couple of days from delivery. I called and they sent a service tech out in late Jan he let us know that the couches were not broken but incorrectly manufactured and said not just the one sofa had the problem but the 2nd one also . He stated he could try and locate parts that he could use to fix them for use.but we would have to make another appt for that to happen after it took 2 months for the first appt to happen. That was not satisfactory after all I purchased new furniture and didn't want repaired furniture. Eventually we decided on an even exchange of both sofas that were to be delivered in March and then postponed to June then recently we were postponed for another 6-8 weeks tentatively. During this whole experience we have been in contact with Ashley Homestore and have experienced representative s that just do not to seem understand that we are storing there Poorly manufactured in the living room of our new home and informing our guests not to sit on them which I find ridiculous. Now that we have been postponed again we just want our money back . They said they cannot refund because we had the furniture in our home which I also find ridiculous as they could have come and picked up thr poorly manufactured furniture at any time but did not do so . They have offered a reselection option and I asked to speak to a supervisor and was told I would get a call back but that didn't happen so now I just got off the phone and guess what I've been offered a supervisor call back once again ... I won't hold my breath ! This is so frustrating that such a large chain furniture has such poor customer service and cannot rectify this situation. Next call will will be to the BBB. read more

This is the candy land of furniture stores! My reason for the 5 stars is solely based on our fantastic Sales Consultant Lech. Amongst a confusing sea of vulchers, he makes you genuinely feel warm & welcome Tremendously patient and kind, he has diffused conflict of interest between the lovely job of picking out furniture "together" with humor. Everytime we go in to purchase we look for him. Do yourself a solid and go see Lech at Ashley. read more

"Great selection,great customer service and best prices. Would recommend Ashley Furniture Home Stores to everyone.

My family and I went to look at some sofas and other living room furniture. Violet helped us and she was amazing! She was sweet, very helpful and didn't make us feel pressured to buy. She was very patient in answering my kids riddles. She answered our questions made great recommendations. Needless to say, we ended up buying the whole living room set. Hadley (Financial Dept) was great as well. They both should be recognized and given a raise :). Great experience! - Ruth E. read more

Didn't have the keys to my new home so I couldn't measure the space I had for a new EC. The one I liked was on sale a week earlier but Lech got me the sale price anyway! Also got 15% off on new coffee and end tables. Military friendly and great service. read more

I purchased a sofa, love seat, and end table from the Ashley Home Store in Albuquerque, NM in September 2020. It was originally scheduled for a delivery date of November 2020. Due to Covid, however, I didn't have any expectation that it would arrive that soon. By mid-December 2020, however, I called the store to inquire about the status and was rerouted to a call center where they told the love seat was out of stock and to expect a delivery date in January 2021. The item was in stock when I purchased it in September 2020 unless the sales person lied to me about that. In early January 2021, I went to the store in person to inquire about the status of the delivery. I was told the end table and sofa was at the store and they scheduled delivery for January 23, 2021. I was also told the love seat would arrive at the store on January 23, 2021 but it would take a few days after that before they could deliver it. I went ahead and scheduled delivery of the sofa and end table while I waited for the love seat. When the delivery truck arrived, only the end table was on the truck. The delivery guy said that somebody else ordered the same sofa and it got delivered to them instead. The delivery receipt/paperwork he had me sign clearly showed the sofa and end table. He made a note that only the end table was delivered and said he would put in a "priority" request to have the sofa delivered the next business day. I called the store and was told that neither the sofa or the love seat had arrived yet and that is why it hasn't been delivered. Clearly this is not the same story that the employee at the store told me when I scheduled delivery nor is it the same story the delivery guy told me. Additionally, why would they put the sofa on the pre-printed delivery receipt if it was not in stock and not planning to be delivered? I tried calling the store but kept getting rerouted to the call center who said the sofa and love seat does not arrive until February. I expect there to be some logistical problems due to Covid but I did not expect a "reputable" company like Ashley to flat out lie to their customers about their mistakes and disorganization. I will go to the store in person to complain but I will not be buying anything else from this store again! These people are dishonest about their logistical/shipping errors. They should at least admit they screwed up and apologize rather than make false excuses. read more

don't expect any help from them. apparently since they are locally owned by DSG they aren't really Ashley and unless you buy Ashley at their store they will not help and tell you everything is out of their control and hands and they cant' help/even when an on line order is being shipped for delivery via DSG. they lie and tell it will be delivered, then when that day comes it is delayed and they do not even brother to let you know. the only way to find that out is to call yourself. they are only interested in their own sales and not customer service. no money for them not interested. now i will not go into the store for anything again or make an on line purchase. if someone buys something from Ashley and your an Ashley business, your actions reflect on everyone who has an Ashley Furniture Store. now i think all Ashley's suck read more

Buying furniture can be quite a test. Spending all day walking in and out of stores to find the perfect piece. Well I did.. I found the perfect bedroom set a few years ago and needless to say I was quite disappointed when I had an issue with one of the pieces when it was delivered. However I called in to the customer service center and was treated amazing they were quick to fix my issues and ready to help. They were quick to work with me and very kind. I would recommend them to anyone looking to buy furniture and will continue to use them for my family needs. read more

I don't understand how anyone can complain about Ashley's. I have never had an issue with them correcting anything I needed. They have always gone the extra mile to ensure I was happy. They have been very friendly everyone I shop there. read more

Love my new couch and chair. Had a very pleasant shopping experience. Sales person checked in on me periodically was was very helpful when I was ready. No pressure. Delivery guys David and Juan were on time, professional, and courteous. I'll definetely go back and spend my money at Ashley's. read more

Love this store. Have shopped here for several years now. Always have the best customer service. Just had couch delivered today by Orlando and Salvador G. Really nice guys and beyond excellent service. Gals in scheduling help reschedule due to work. Highly recommend to those who love quality and great people to work with. So happy beautiful furniture is here! read more

This is the was by far the best experance i have ever had in a furniture store! I worked with Artrina she was so patient and kind not pushy or aggressive definitely was a plesent to work with. I can saw you have a loyal customer, will be reffering friends and family. read more

Our sales girl Cristal was very heelpful and we had a wonderful time in store, however, when the purchase was made she had asked if we wanted the items to be picked up on different dates so we could get a few early or all when the last one would be available. We decided to separate the order and confirmed with her that we could pick up each of our 3 items on their perspective weeks. Well last week our first item should have been ready, after getting no call, I called the DC and they told me nothing was ready. I said ok things happen but then when this weekend we didn't receive a call again, I called and talked to the DC and was told that nothing would be ready until the 15th. And that everything was sold as one pick up date. I called the customer service center and was told that everything was put into the system as one pick up date instead of the 3 we had agreed on. She told me I could call the actual store, so I did. After calling the store the manager told me that "no, everything was put in for individual weeks" and that it must have been a manufacturer delay that there was nothing they could do. Everyone I have spoken has been very nice but being told one thing by two people (that the order is only for one pickup date) then have the third assure me that she was right and everyone else was mistaken. This doesn't leave me with very much confidence in the items or company. I get that things happen but if something is wrong with our order it would have been nice to get a call or email about it and when an issue was brought up I feel that someone should have offered a way to help fix it. read more