My design partner located a VERY expensive Brown Jordan fire table priced at a steal!! This piece was exactly what we were looking for. Gloria is one of the best in the business. From start to finish she was patient, personable enthusiastic, informative and most importantly - communicative. She was extremely helpful and arranged for an out-of-state white glove delivery- they were outstanding!! We wish we lived closer so that we could shop there more often . We appreciate everything you did Thank you Gloria Michael & Randall read more

I ran into this business by accident, and what a beautiful surprise! The 2 ladies were so welcoming. Sadly, I had very little time and saw a few pieces that got my attention. To say the least, I was so impressed with the store that I felt the need to write a review. Can't wait to go back in June. read more

Gorgeous modern European home furnishings, slanted to outdoor furniture. Elegantly presented and curated. Candia was more than welcoming and helpful with her advice and assistance. This was a surprise find in the sometimes snooty merchandise providers in Santa Fe. Lovely experience, Thanks again Candia, Bill read more

I would have received more attention from an online retailer than I did from the live person who was working in this shop. She totally ignored me, never looking up from her computer screen. I see others have had the same experience. But apparently it does not register with the owners. Retail 101: greet your customers and offer assistance! read more

I am with Monica on her sentiment. I certainly had nothing by a great experience. Sizing up by appearance? I am a 54 year old male who is heavily tattooed and was wearing shorts and a tank top when I went in. It makes me sad that I had not been here before because of the negative reviews. But nothing could have been further from the truth. She was engaging, helpful, seemed to genuinely love to talk about design and furniture, and even was showing me things that she knew I was not going to buy, but the design aspect seems to animate her. I also see nothing wrong with letting people come into the store just to browse. It happens all the time in the railyard district because of how popular it is with tourists. But I was greeted warmly and she was great all along, including following up afterwards to see how the items look in their final place. This will be my forever outdoor furniture shop in Santa Fe. To the other review who said there's better around town: No, there's not. Not even close. The range and selection at Moss is superior and I just wish I had more space (and money) to buy all the great pieces I saw. Ignore the naysayers. Go in and chat with Gloria. She really knows her stuff and she is very outgoing. read more

Not so good. The website says the shop closes at 5:00. But when I arrived at 3:51, the sales woman looked shocked, stared at her watch then grimaced at me and told me the shop was virtually closed. She eventually regained her composure. If you close at 4:00, update your website. Not a great experience. read more

Yes. Gloria, the owner, is arrogant and dismissive. She sizes you up and decides whether she'll spend her precious time with you. Once she realizes you might make a purchase, her demeanor changes dramatically. I found this very off-putting but, nevertheless, purchased high end outdoor furniture that I am mostly happy with. One of the pieces chipped during the first summer in my garden or during winter storage in my garages. It looked like a defect in the paint. The furniture has a lifetime warranty so I returned to the shop to find out what could be done. Gloria was immediately on the defensive and stated that she didn't know how it was treated or stored during the winter months, laying the blame squarely on my shoulders. I reminded her of the lifetime warranty and she suggested getting in touch with the manufacturer. Really? It was clear that she didn't want to deal with it or me. So much for customer service. The chip remains and has, thankfully, not resulted in corrosion. I'm in the market for more outdoor furniture, probably from the same manufacturer, but will not return to Moss. Far better places that merit my support. read more

The staff in this store were very snobby and rude. They seemed to decide if they wanted to help us or not based solely by our appearance. If you don't look the rich part they will not help you. We did not appreciate their attitude at all. They definitely do not know the meaning of customer service at all. I would avoid this store like the plague. read more

Wow, after reading the first review I had to chime in to second that emotion. The rudest people ever. They did not even acknowledge our existence. The decided when we walked in that we weren't loaded and we did not feel welcome at all. Glad it wasn't just me. read more

I was compelled to write a review to respond to the two other reviews that I feel are inaccurately hostile toward Moss Outdoor. I personally have had a very different experience both shopping at Moss and also with Gloria, the owner. If you are on the hunt for new outdoor furnishings, Moss Outdoor should be your first stop. First of all, Moss has a superior selection of high-end, contemporary outdoor furniture. Not all of their lines are pricey, but they are all very stylish. I purchased most of my outdoor furniture there, and I love every item I've bought. Moss had a sample of the dining chair from the line inside the store, and I bought that style because it was so comfortable to sit in. Moss will also provide custom reupholstery of existing or purchased cushions with a fantastic selection of fabrics. Gloria is very friendly if you engage with her. I have noticed that she doesn't accost her customers; as her desk is at the very back of the shop, she will not yell at you from across the room. I personally find this professional and not invasive. If you have a question or need help, ask her. read more

So surprised by the one star reviews as Moss Outdoor really is a special place with caring and knowledgable staff. We purchased an entire patio group and could not be more pleased with the furniture or the buying experience. Including delivery right to our door. If you are looking for high quality furniture that lasts Moss is the best place in Santa Fe. Highly recommend you see for yourself. We don't look like rich people but were treated with respect by real pros. read more

We've had Moss seating on our patio for a year now, and the high quality has proven itself throughout the crazy Santa Fe weather variances. So now i know that the staff didn't over-promise at all. They advised me on an appropriate purchase with MY interests and circumstances in mind. I'm confidently sending them business just by letting people enjoy the comfort of the furniture! THANK YOU. read more

My wife and I absolutely don't look well heeled, old blue jeans, worn shoes, but we were treated very friendly, professionally, cordially. They sent us an email with a list of the designers which they represent. Hans Rademaker read more