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Albuquerque, NM

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Ashley Store

1.7 (219 reviews)
Closed • 10:00 am - 9:00 pm

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Steph H.

Over promising and under delivering across the board. We relocated to NM and bought a sectional with an ottoman, a six piece table dining table and chairs. It was delivered and overall everything was fine. We needed additional furniture for our house, so we went back to Ashley. It was a disaster and we have yet to hear a peep from Ashley after doing a review and contacting customer service. No one there answers a phone, ever. The delivery was not when promised. We were told we'd get the bed first and then the chair, or vice versa. Didn't happen. In addition, the delivery guys bypassed my gate on foot, walked up the driveway and knocked on the door. Our house is secluded so a knock on the door is a little scary. A phone call would've been nice. They put the bed together wrong and my husband had to take the bed apart and reassemble it when he came home from work. At that time, we noticed what looked like blood on the bed slats. We found a random piece under the bed when he disassembled it. As the bed was moved upstairs, pictures were knocked off the wall, causing the delivery guys to giggle. We noticed there was some damage to the ceiling in the stairwell. They could barely navigate the truck out of the driveway and brushed against trees and knocked over large decorative rocks, got the truck stuck and hit the gate. I had repair men here at the time who followed them in. They stated they hit the gate coming in, too. So, after I help them navigate out of the driveway and beyond the gate, I noticed they left trash and screws in the front yard. The delivery was not worth the price we paid. It should have been free. What's worse, is no one reached out to follow up on our complaint. I

This is how my lamp shades arrived in the mail not on the truck like I had asked.

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6 years ago

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Ashley H.

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7 years ago

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Ashley H.

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12 years ago

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11 years ago

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13 years ago

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7 years ago

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8 years ago

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10 years ago

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7 years ago

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12 years ago

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Page 6 of 6

Ask the Community - Ashley Store

Review Highlights - Ashley Store

“Didn't matter, the manager gave the thumbs up and we got the difference in store credit!”

Mentioned in 4 reviews

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America's Mattress - Save on serta

America's Mattress

4.5(18 reviews)
4.4 mi•Midtown/University
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So here I am...bed-less...in search of something dreams made, something that will soothe my aching…read morebones...and not leave me bankrupt. We had already done our due diligence and searched Albuquerque mattress stores for comfort and good deals. I'm a huge fan of locally owned outlets and found America's Mattress on yelp...BOOM...Shopping. The first time we stopped in we were looking for a king mattress with an adjustable base. At other stores we had been quoted up to $5,000. That was a bit above our range, but we knew we could find something we would be happy with. Now let me tell you...if you have never been on an adjustable mattress, you are missing out. The value of raising my feet at the end of a long day...is MIRACULOUS. America's mattress delivered! They not only gave us an amazing deal but delivered on all the comfort and quality we expected. The King mattress we purchases was a Dr. Greene's, which is a line of mattresses developed by a orthopedist. This is important for me since I have hip problems. Mattresses are really a personal and subjective purchase. You just have to lay on them all and we were able to find one we loved. Since they gave us such a great deal and the salesperson was so knowledgeable and helpful, my husband refused to let me shop anywhere else for my daughter's mattress. I know we didn't get AS good a deal on her mattress, but it was exciting to trust in the quality and customer service that we had experienced before. This was the sales ladies very FIRST day and we were happy to be her very FIRST sale. She was great! They honored my military discount to boot. If you check-in, they even have a Yelp deal for a mattress set. I highly recommend! Great staff, great deals!

The capable salesman was polished and polite, but did not clearly explain the no refund policy and…read morein fact led me to believe that if I was not happy w the mattress I could return it. He said that after a certain number of days they would take it back if it was unsatisfactory, but he did not explain that I would not get a refund, only a credit. My choice was to lose $1200 or he could up-sell me a better mattress. The mattress was only comfortable in the store. After three nights it was dipping and I could feel the coils. It was a terrible choice and only then did I learn that it was my problem, not theirs- and not only that but they would charge me again to haul it away! (There was a tiny print explanation of the no refund policy on the invoice but I trusted the salesman rather than read the fine print- my bad) I ended up donating the mattress and shopping at Mattress Firm down the road, where full refunds are given for an unsatisfactory mattress. I suggest you do the same. My new mattress was delivered no additional charge (unlike America's Mattress which charges for delivery), it is foam and lightweight (not a bulky heavy hybrid that no one can move), it cost $700, and has made for blissful nights of sleep. Plus they hauled away the previous mattress at no charge.

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Sachi Organics - Family Run Since 1982

Sachi Organics

4.4(11 reviews)
6.4 mi•Nob Hill

Sachi is a WONDERFUL business I discovered this shop when I was looking fruitlessly for a…read morereplacement for my old futon, which was extremely well made and had held up for 20 years (and is now my sofa). Problem - in the meantime, federal regulations have changed. Futons are now classified as mattresses (rather than furniture) and have to meet higher fire retardant standards. I simply couldn't find a real, old-fashioned cotton futon unless it was a special order from out of state and those come soaked in carcinogens like all fire-resistant textiles. Nothing I really want to sleep on every night. Nothing I worry about either, since I don't smoke, which is far and away the #1 cause of deadly mattress fires. Personally, I think it would require a nuclear blast to ignite a solid cotton futon, but someone at a government lab apparently did manage to do so, resulting in said regulation. I digress... Enter Sachi. They let me in on the secret. In order to get a real, bona-fide, all cotton batting, non-chemical treated futon, you'll need a doctor's note, from an MD, DO, or chiropractor. Possible medical exemptions are numerous - I have several, both allergenic and chiropractic. Easy enough. Bring this note to Sachi and tell them what size you want and what type of cotton (conventional or organic, all domestically grown in Texas). The prices are entirely reasonable for a custom-made mattress. They'll call you in 2 weeks. Go pick it up. Sleep like a baby! Quality is impeccable. Delivered exactly on time as promised. All customer service interactions were highly courteous, knowledgeable, quick, and efficient. A+++ business. Bonus - I'm a Zen practitioner. While perusing the store, I found they also sell a lovely line of zafus, seiza cushions, zabutans, and other meditation supplies and supports under the brand Blue Lotus, which I'd seen in meditation facilities but didn't know who sold them. I'd tried a variety of things from a cat bed to a foam block under my knee with the annoyed tendons while sitting zazen, nothing quite ideal. Sachi had a PERFECT small millet cushion that fit the bill exactly. Looks and feels like it ought to outlast me. Will certainly be back to dive deeper into their extensive line of meditator's gear!

Bright Future Futon Company is now known solely as Sachi Organics…read more ------- If there is a place in the Albuquerque area to purchase your futon and futon accessories, bed frames, etc., Bright Future Futon Company is the place to go. Almost a year ago, my husband and I bought our futon here. Being futon aficionados, we continue to love it! The owner and staff are genuine futon experts. They only carry top-notch furniture, including synthetic futons for those who are allergic to cotton. Futons are not something you should purchase just anywhere, because most futons out there are flimsy, watered-down versions of the real thing, which won't hold their firmness for long or are made with inferior materials. Update: My husband and I recently went to Sachi Organics to have small throw pillows for our couch made. We had these pillows made with flax seed and they come with their own slip covers made of organic, non-bleached canvas. The proprietors, though busy, made these quickly and skillfully.

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Sachi Organics - Handmade Bed Frames

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Denver Mattress

Denver Mattress

3.8(13 reviews)
4.5 mi•North Valley/Los Ranchos
•$$$

Update: I spoke with Bruce the Manager and was able to get all of my issues addressed. I…read moreappreciate all the help that he gave not just me but my Mom who also had an issue. I received my new bed and absolutely love it. I was given a price adjustment after they changed the king sized mattress cover and pillow cases to the queen size and I did not have to go down to the store in person! I really appreciate how quickly my issues were resolved and how hassle free the resolution has been. I would recommend Denver Mattress to anyone looking to buy a new bed because they were so wonderful about their response to the issues. TLDR: There were problems but they fixed them and did it really quickly. This review would have been 5 star except for a couple of problems that I encountered after I bought my mattress. The experience in the store was great, Michael was able to answer questions and steer me toward an ideal mattress. The person that I was with also ended up getting a pillow fitting and buying a pillow. Here is where the problems begin...After we got the pillow home, we realized that it was a King size pillow. The next day we called the store and found out that we were accidentally given a king pillow and not a jumbo (standard) size. While on the phone we asked about my order scheduled for Saturday delivery. The salesman looked it up and realized that I had been charged for a king sized mattress cover and two king sized pillows (I had purchased a queen sized mattress). The salesperson said he would take care of it for us no problem. Today we went into the store to exchange the pillow and that was uneventful since the pillow had not even been removed from the packaging however, when asked if they could look up my order, the adjustment had not been made by the other salesperson. We asked for them to fix my order and the salesperson had to call the manger on call (who happened to be Michael my original salesperson) and he told the salesperson we were dealing with today that I would have to come into the store in person with picture ID since, "I could be perpetrating a fraud." So, now I have been overcharged, lied to, and accused of fraud. I think that the total difference is 10 whole dollars. Why would I be ordering a king sized mattress cover and two king sized pillows and a queen sized mattress???? I would have recommended Denver Mattress before all of this but now, not so much. Now, I have to make a second trip (which will be the third trip total) to the store to get a problem fixed that wasn't my fault to begin with after being accused of trying to commit fraud. Any place that accuses their customers (who are spending thousands of dollars) of fraud shouldn't be surprised when people start taking their business elsewhere. Review your receipts at least twice before you leave the store if you are purchasing your mattress here, just to make sure that you don't have to go through this hassle yourself.

We needed a new mattress as we have purchased probably 3 on the Internet in the last 3-4 years and…read morenone of them worked for my wife and I. We decided to go on the search on Black Friday. We stopped at a competitor masters company and found a mattress we liked unfortunately it was over our budget. Then we stopped at Denver Mattress. The sales men were nice, informative and professional. We really liked the Temperpedic they carried but was still over our budget. Then we tried the Denver mattress brand one and after laying on almost every bed they had in the store we chose their name brand mattress. What sold me was the 4 month trial period! That took almost all the hesitation out of us both. It's been about 2 weeks and so far so good. Would recommend this company for anyone looking for a good mattress with a 4 month trial period.

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America's Mattress - Grand Opening Specials!!!

America's Mattress

5.0(4 reviews)
10.7 mi

We needed to buy 2 bed sets. We came off a very negative experience in Phoenix and we were cautious…read moreas we met Cameron and went through the process. Wow, our great fortune in stopping in America's Mattress and meeting Cameron. He spent a lot of time with us and answered all of our questions. Cameron has a lot of detailed product knowledge. Also Cameron looked up information so that he would not make any mis-statements. We feel very confident we were able to evaluate their many products and determine what fit our needs and budget. We bought 2 bed sets and we are extremely happy with these and their delivery service. Also the bed products in their store are very well crafted, with a multiple range of technology options and these beds will really help me with my insomnia and restless leg. What a sigh of relief we experienced. We will definitely be back whenever we need a bed product. Thank you America's Mattress and Cameron!!!!! Bob, 2/8/19 Update: our new beds were delivered Monday and I want to compliment America's Mattress service team. Nathan was very professional, they called us with the ETA, and they put together the frames and beds and explained the features with the 1.0 system. Nice guys. Thank you Nathan!!!! Thank you, bob

My husband and I were so impressed with the staff at America's mattress, we never even looked at…read moreanother mattress store. We stopped in and from the moment we did we felt like valued customers. Julian and Haiden are amazing! America's mattress, a locally owned company, is very fortunate to have them. The mattresses they offer at the store also are top notch. We felt very confident with her purchase and that America's mattress will be there for us should we have any concerns when our mattress and frame arrive. Stop here first!

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Ashley Store - furniture - Updated October 2026

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