Thank God this place has New Owners. They've already made massive improvements. A rare find to have…read morea company like them to take on such a huge undertaking like East Ponce Village. Their motto is Believe in More. They believe in improving the lives of the people that live there and work there.. God Bless them.

Please read the photo below. It will show you just how much these property managers care about…read moreanybody. I do know the fallen tree law but who wants to wait for something to happen when you've already been advised of the problem. Shame on you!!!

I am not pleased with the service I received. I submitted my application on Monday, September 24,…read more2018 before submitting my application I contacted the office and spoke with Coretta to inquire about the rental applications requirements. I contacted the office visit because the application fee was a little expensive and to more information of the requirements. She advised me general requirements no evictions mainly. I advised Coretta I am currently receiving a housing voucher. She advised me she will make note information when she received the application. After completing the application, I was sent an email stating to allow 24 to 48 hours for update. I started calling the office on Wednesday to get update. I continued to receive the answering service over and over. On Friday 9/28/2018 @8:37 am I called again received the answer service, this time I provided the answering service with my contact name and number. At 9:52 am I received an email stating my application was denied due to credit. When I contacted the office mainly to clear understanding of what on my credit cause the application to be denied. Coretta started the conversation off standoffish. I asked her to explain to me more in detail about why my rental application was denied for credit. She told me my credit score was 495 and I owed over 90000 in debt. I advised her that 80000 is student loans in which is paid on time. I stated to her the reason I am I having to rent and move at this time because my landlord is selling the current home I reside in and I am not ready to buy due to my credit. She stated to me it was my credit income ratio. I know I will be renting a little longer. With Mrs. Coretta being the office administrator I have some reserves about her comments because I have recently been working with an agent to buy an home through Brand Mortgage out of Gwinnett County. She has been so pleasant throughout the process and letting me know what we are working on. I was advised through my agent my credit score was 574 and I just have a few things to work on my credit to buy a home. Mrs. Coretta advised me that my score needs to be at least 629. I don't understand the Easy Property Management way if I had a 629 credit score I will be buying a home not renting. I ended the call after that Coretta was not helpful, pleasant, and understanding at all. Maybe Friday is not a good day and it's the end of the month. I do recommend for her receive additional training. She doesn't represent the code of ethics with your company as documented below: "Not allow personal feelings or beliefs to stand in the way of how we treat and interact with customers and clients. Avoiding conflicts of interest and biases whenever possible. Honesty in professional dealings and forthcoming about competence. We seek assistance from others when required to avoid or lessen mistakes or errors. Do our best to make decisions consistent with the safety, privacy, and well-being of the community and the public, and to disclose promptly factors that might pose unexamined risk or dangers. Accessing private information on computer systems only when necessary in the course of technical duties. Maintain and protect the confidentiality of all information to which is accessed regardless of the method by which the knowledge is gained. Ongoing education on relevant laws, regulations, and policies regarding the performance of duties. Staff will communicate with management and colleagues about computer matters of mutual interest. All parties will strive to listen and understand the needs of each other. Continue to update and enhance technical knowledge and other work-related skills. Share knowledge and experience with other office personnel." Maybe today was a bad day for her. But in the future, you guys should consider having someone more skillful, helpful to deal with renters who obviously will have credit issues.

Tenant made service request which epm, llc ignored. They did the walk through of my house and left…read morekeys in mailbox but didnt tell me until a week later. Walk through had all satisfactory and pictures of somethings. But all 3 appliances not working and water damage not mentioned or pictured. These are the pictures i took. I guess because i no longer wanted to use them they felt it was not necessary to inform me of this. Always unavailable and claims they do inspections..but never got inspections. I also gave them 60 days notice to terminate their services. But had to call several times to get security deposit released to me.

I just want to share what a great experience we had dealing with James and Jenise to find our new…read morehome. James was tremendous from the very start. He was very responsive and accommodating whenever we communicate with him. More importantly, he was very personable whenever we meet him. Jenise was big help as well. She made all documentation and communication organized. We appreciate the efficiency we experienced dealing with both and we're encouraged by the type of sevice Renters Warehouse Atlanta can provide because of how they assisted us.

Renters Warehouse is the worst company to have them rent out your property. They will put ANYONE…read morein!! They put in a tenant who was LATE EVERY MONTH AND water damage EVERYWHERE! Side walls, ceiling, crown molding, closet, laundry room, carpet ALL DAMAGED!!! Who opens ALL the windows when its SUPER HOT outside and leaves the air conditioner running?!?!? They froze the coils and the drain pan in the attic was full of water and it overflowed creating a huge mess!! For all the homeowners wanting to rent out their property/properties, this company is NOT for you. There are better management companies out there!

I would like to tell you what a wonderful experience it has been to work with your company. But,…read morehave to say Jenny has gone way beyond her duties to help me. In the 3 years I have lived at 5157 Roswell RD she has been so helpful. I have never lived at a place the person would be so helpful. She helped me with all the CRAZY stuff that was going on with the person that flooded my apartment she took all the upset calls from me just trying to deal with the CRAZY lady upstairs. She was a angel to me. I am so happy you have her working for your company. She is a joy to me and a great person to talk to and every time I have emailed or called she has taken care of the problem. I feel she is the best part of your company. I don't know what I would do without her. Thank you so much for having such a great person working for you. She is the best. I love Jenny and she is so great I would love to vote her Employee of the YEAR. Not sure you have that but she is the one I would vote for her Jenny Employee Of The Year! Sincerely, Peggy

Horrible communication! Wasted my time. I was excited to apply to a townhouse in the Laurelwood…read moreneighborhood. Eboni (who also has a NASTY tone of voice when you ask questions) claimed there was a "block" on my credit file which was untrue because I was able to get a new car the same week I applied to the townhouse. I even called equifax to verify I did not have any type of block in my credit file. Eboni nor Karen Hatcher were consistent with their communication. And after two weeks of waiting to hear back about my application they sent an email about "moving forward with another candidate" but didn't even communicate with me so I could fully finish mine! They are not helpful at all during your application process and I believe they pick and choose what applicant they want to move forward with for PERSONAL reasons. Not first come first serve.

Wrongful termination of lease of stating a complaint about black mold in the unit. After 3 yrs of…read moreresidence given 72 hrs to vacate the propert. Nothing filed in the state of Ga. and eviction was made via text. That's against the law in Ga. You can't make up your own laws bc you have a company.

this is a scam!! i met this lady who lied stated she was the owner of this house / apt and 2days…read morelatershe said she texted me saying she is no longer the owner i had given her 500 deposit and 675.00 half of 1st month rent which was 1340.00 then i gave her the remaining 670.00 on jan 19 well if yoi no longer own it why didnt you return money to me ? she texted with no explation saying she wasnt returning anf funds!!! this who thing was a scam she scam mr out of 1840.00 dollars. do not meet or give this lady money she is a scam!! i repeat dont give her money or allow her to oversee your company she is a scsmmer whom loves cats she is also still avertising my unit as a rental thats avilable wellnif i sign lease on jan 2nd how is unit still on web site and whtly is my bathroom listed as being a bathroom in norcross ga? this lady is a fraud do not give her any money or allow her to manageyour property she is so unprofessional she is a scammer she lied told me she own the property said she had it build 2 years ago which you csn clearly see this old property been hear for years

I have not had peace since I have lived in one of their properties. Management is slow and does not…read moreget back with you until days later. They DO NOT CARE about their tenants. Our entire ceiling was leaking and we first reported it they sent maintenance and they said nothing was wrong but they left a big hole in our ceiling for a month! And guess what? Our ceiling began to LEAK AGAIN. Hannah is rude an unprofessional, she doesn't answer her phone and downplays urgent situations. I would not do business with them, I'd run in the other direction. This is only a portion of the issues my roommates and I have encountered and everyone i our neighborhood has similar complaints. By the way. They false advertise on their website. They posted pictures of a completely different unit and showed us an older outdated one...then attempted to charge us more when we requested that we get everything we saw in the unit we were shown and the pictures online! (Should've been a red flag). Trust me when I say you do not want to rent from these people.

Terrible! Please don't rent with them at all, It's been 45 days since i moved out and they blocked…read moreme on everything as well as didn't give me my deposit or prorate or an itemized receipt. They have completely ignored me. I ended up getting an early termination of my lease no penalty to me because they had BLACK MOLD throughout the whole home and sent me an email stating everything i would get back in return and 45 days later now they're lying saying a attorney messaged them on my behalf when that never happened and then decided to keep my deposit and prorate and have no proof of the attorney who said anything on my behalf

Elisa found us the perfect house. She works extra hard for her clients to ensure their needs are…read moremet! I highly recommend Elisa!

From the owner: With over 26 years of experience in Real Estate & Property MGMT. We currently work with investors,…read morefirst-time home buyers, experienced buyers, New homes, sellers, veterans, and you. Let Empire ATL Real Estate & Property MGMT put their experience and dedication to work for you.