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    Ashe County Cable TV

    1.0 (1 review)
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    8 years ago

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    Spectrum

    Spectrum

    (8 reviews)

    I'm never one to leave a review, specially for an internet store of all places, but this specific…read morespectrum store's employees are either incompetent or just don't care. For one, every time I have walked in there I am just stared at like I have 3 heads and I personally have had to be the one to initiate a greeting. Even then, they still can never decide who wants to help me and I'm kinda just explaining my problem to the entire room until someone motions me over. That isn't even the main issue. I came in the first time for a complete set of cords for my internet, modem, router, and coaxial cable because my dog chewed them up. They gave me a new set of cords but alas, I was missing the coaxial and the router power cord. Whatever. I go back again and explain the situation, he says to try this cord! Jokes on me! Doesn't fit my router. I go back AGAIN, this time with my entire set up in hand so I can just start fresh with a new system and new cords. I traded my old system in exchange for 2 boxes and as he's registering them to my account he is having trouble attaching them to my address and tells me to call the customer service line he wrote on the box. Whatever. I get home and I'm missing the coaxial cable that should have been in the box. Luckily I had an extra. Should have been all good? No. As instructed, I call the service line he wrote on the box and after a few bots attempted to help me, I'm connected to an agent. I wish I would have gotten the agents name because he was genuinely so helpful and did everything he could to help but after about an hour, he determined that I'm going to need a technician/house visit tomorrow afternoon. Long story short the staff inside the spectrum store are not helpful and seemed to just push cords and boxes in my hands randomly to get me out of the store as fast as possible. Not one employee thought to check my account and see what cords would adequately fit my modem or router nor did they try a different set of equipment when my new set wasn't connecting to my account. This was an infuriating experience! Thanks!

    I am definitely giving a review because I found this location easy to deal with. Emma helped me…read morewith everything. I did not see the poor service everyone is talking about. I will be going back tomorrow and report on the service I get. I expect it to be great

    Ashe County Cable TV - televisionserviceproviders - Updated May 2026

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