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    Ashbrook Eyecare

    5.0 (1 review)
    Closed Closed
    Updated 2 months ago

    Services - Ashbrook Eyecare

    Eye exams

    Eyewear fitting

    Retinal imaging

    Ashbrook Eyecare Photos

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    5 months ago

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    MyEyeDr

    MyEyeDr

    2.4(84 reviews)
    1.3 mi

    oday I had an appointment with my daughter, and we were excited to visit MyEyeDr. for the first…read moretime. Before scheduling our appointment, I read the reviews for this location, which gave me confidence that we would have an amazing experience. We arrived on time, and the front desk staff were welcoming and friendly. My daughter was seen by Dr. Frank Cassella, who was excellent. He was professional, knowledgeable, and took the time to explain everything clearly. We truly appreciated the care he provided. Unfortunately, our experience changed when we met with Cindy after the exam to discuss glasses. She came across as rude, impatient, and disrespectful. My daughter was excited to pick out her new pair of glasses, but she was understandably indecisive about which frames she liked best. Instead of being patient and helping her through the process, Cindy repeatedly interrupted her and said, "That's not telling me what frame you want," in a dismissive tone. The interaction quickly became uncomfortable for both of us. Dr. Cassella also instructed Cindy to change the nose pads on the frames my daughter already has. When I asked about having them changed, Cindy replied, "I cannot change it because that's only if you buy the glasses from us." Her tone throughout the conversation felt condescending, and she spoke loudly in a way that made us feel talked down to rather than helped. I want to emphasize that this review is not a reflection of Dr. Cassella or the front desk staff, who were both outstanding. My concern is solely with Cindy's customer service. No customer especially a child who is excited about getting new pair of glasses should be made to feel uncomfortable or pressured. I hope this feedback is taken seriously so future patients have the positive experience they deserve.

    Had my first visit at this location closer to home than the one in Herndon we visited for 10+…read moreyears. Recommended to Dr Yarzada and visited on a very busy day so things were running slightly behind. Helpful front desk, examiners and once I saw the Doctor, she was extremely thorough and combined additional exams that used to have me return to Herndon, a long drive. I have to return in several weeks for 2 more exams and then have my prescription checked one more time. Very thorough Doctor.

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    MyEyeDr

    MyEyeDr

    3.6(85 reviews)
    4.2 mi
    $$

    Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

    After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.

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    Ashbrook Eyecare - optometrists - Updated August 2026

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