We have been seeing Dr. Hinkle since 2009 and have recommended him numerous times over the years…read more Unfortunately, as Ashburn Vision has grown, the level of customer service has not kept pace. It has become extremely difficult to schedule appointments with Dr. Hinkle or Dr. Boyle. After waiting weeks, we've arrived for appointments only to be told they were canceled without notice. Additionally, the front office staff is often rude and make simple questions feel like an inconvenience. The newer staff responsible for fitting glasses also do not seem to take the time to properly ensure a correct fit. This has been very disappointing given the level of care we experienced in the past. Unfortunately, today was the tipping point and we will not be back.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

Dr. Mohanan has been my optometrist for years now, and she is always fantastic. Antonio is great as…read morewell. He goes above and beyond to ensure your glasses and sunglasses fit perfectly and you can see clearly.

I see you OptimEYES!…read more Dr. Mohanan did my eye exam back in 2018 and left a great impression on me with her care and treatment. So of course I did my annual eye exam in 2019 with OptimEYES and received the same treatment I did the year before. Who knew an eye exam could be easy and flawless? I also needed new glass frames and Antonio swooped in and helped me pick out a pair that was stylish and comfortable. His patience and explanation of frames made the process stress-free. Ashburn is in great hands when it comes to eye care thanks to the people here. Keep an eye on them (pun intended)!

I feel that was very well taken care of in this office. Receptionist doctor, and all were very…read morehelpful and they had a good selection glasses etc I would recommend them

I've been coming here for a couple years and the doctors years are always really nice. I've been to…read moreother places where it seemed like the prescription wasn't as accurate as I hoped it would be. After coming here, I felt like my prescription was sharper and more accurate.

oday I had an appointment with my daughter, and we were excited to visit MyEyeDr. for the first…read moretime. Before scheduling our appointment, I read the reviews for this location, which gave me confidence that we would have an amazing experience. We arrived on time, and the front desk staff were welcoming and friendly. My daughter was seen by Dr. Frank Cassella, who was excellent. He was professional, knowledgeable, and took the time to explain everything clearly. We truly appreciated the care he provided. Unfortunately, our experience changed when we met with Cindy after the exam to discuss glasses. She came across as rude, impatient, and disrespectful. My daughter was excited to pick out her new pair of glasses, but she was understandably indecisive about which frames she liked best. Instead of being patient and helping her through the process, Cindy repeatedly interrupted her and said, "That's not telling me what frame you want," in a dismissive tone. The interaction quickly became uncomfortable for both of us. Dr. Cassella also instructed Cindy to change the nose pads on the frames my daughter already has. When I asked about having them changed, Cindy replied, "I cannot change it because that's only if you buy the glasses from us." Her tone throughout the conversation felt condescending, and she spoke loudly in a way that made us feel talked down to rather than helped. I want to emphasize that this review is not a reflection of Dr. Cassella or the front desk staff, who were both outstanding. My concern is solely with Cindy's customer service. No customer especially a child who is excited about getting new pair of glasses should be made to feel uncomfortable or pressured. I hope this feedback is taken seriously so future patients have the positive experience they deserve.

Had my first visit at this location closer to home than the one in Herndon we visited for 10+…read moreyears. Recommended to Dr Yarzada and visited on a very busy day so things were running slightly behind. Helpful front desk, examiners and once I saw the Doctor, she was extremely thorough and combined additional exams that used to have me return to Herndon, a long drive. I have to return in several weeks for 2 more exams and then have my prescription checked one more time. Very thorough Doctor.

I've been going here for regular eye exams and to buy glasses for many years. Dr. McGrew is…read morefriendly, patient, professional and very knowledgeable...his experience shows. You know you are getting the most thorough care. He is not a part of a national chain. He's a member of the community and that means something to me. He has to earn your trust because you are going to see HIM. You aren't relying on the familiarity of the name of a chain where you are just a number. And he delivers! The staff is very helpful and professional as well. I appreciative that they are up front with telling you what you're insurance will cover and are OK with giving you your prescription so you can shop around for the best deals... though they are very good at what they do. You can feel confident that they will fit you to your glasses perfectly. They will earn your trust and your business.

Dr. McGrew is great! I saw him for over a decade, but he recently stopped taking my insurance, so I…read morehad to switch practices. I would go back to him if I could.

Last time when my glasses damaged, they too close to 3 months to repair and inspite of calling many…read moretimes they did not bother to answer properly or call back, very poor customer service. We decided as family, not go there again.

just now NEW…read more It takes a lot for a client of 3 years to leave a 1 star review. But we felt like Dr.Meera Sutaria was unprofessional, and not empathetic to the situation. Her employee got our order wrong...and as a result it took a month and a half to arrive. Instead of offering excellent customer service and overnighting us a few sample pairs of contacts to hold us over....she made us drive over an hour to pick them up (and we had to beg her to do that). She blamed 'supply chain issues' but when we asked for a tracking # or a screen shot of the order she said non were available. I really hate leaving 1 star reviews but as a person that runs small businesses as well, I think customers should know up front who they are dealing with. This business does not care about you as a customer, and will not make things right should they go wrong. They will blame everyone else, and make excuses. Take your hard earned money to someone that will care about you.

We arrived on time and they already had our insurance information so we checked in within five…read moreminutes. We waited for less than 10 minutes and the doctor came and took the patient in for the eye exam which was quick and painless. They were pushing hard to get a contact lens exam done for approximately $150 which we passed on for the time being. Checkout took longer as we had to wait for somebody to check us out. They tried to sell up some more stuff before we could pay our co-pay and leave. Net net, not a bad experience..

Mr Ben , is very professional and attentive , my family is customer 3 years ago and he always is…read morehelpful

I love love love Clarity Eye Care and the staff! Janet has helped me pick out the best…read morecomplimentary glasses for my face and I get comments on them all the time!!!!! Dr. Doran is kind and respectful and overall I highly recommend this practice!

Very satisfied with the care and attention I received from ClarityEyeCare. At my second annual…read moreappointment, I was treated like an old friend, not just a number. The Doctor Doran handled my visit from start to finish, which made it feel personal and thorough. The front desk was efficient with check-in, insurance, price quotes, and checkout, everything was timely and painless. I left realizing how happy I am to be done with the "eye care machine" centers. I also love supporting an independent business owner who clearly takes pride in providing personalized, high-quality care. Highly recommend!

Spectacular care from start to finish…read more I have been to other MyEyeDr branches and always felt shuttled through like cattle. But this place was completely different. I was able to make a same day appointment. When I arrived, I found the location was was clean and well stocked. Melissa at reception checked me in and dealt with my insurance company mess up, which was not her fault but she was a pro and super kind and helpful. Then Dr Chuh saw me and was fantastic. He took the time to listen to my concerns and provide thoughtful advice after assuring me that everything was ok (reading my test results). He is very focused on providing great care, and I was so pleased with the time he took to make sure all my questions were addressed. Strongest recommendation for this location.

After speaking to a wonderful employee from myeyedr , who stated she would look into my complaint,…read morenothing has changed. The office still fraudulently claimed my son's visit was a medical claim. I have received a bill for my medical co- pay and now both my son and myself getting phone calls from the office to pay the co-pay. He went to have an eye exam, only an eye exam. Again nothing medical. DO NOT GO OR USE THIS OFFICE. You will not be happy with the service, even after being told they will look into it. Nothing done, just now harassment for money for something that was not done. They did not treat my son for anything medically.

I have always been happy with the glasses I have ordered here and with the service of the…read moreprofessionals who work here. I brought in a pair of glasses today that needed repair and the woman working there today took care of us, was very nice, and did a great job repairing the glasses. I will always come here for all my prescription eyeglasses.

Do not go here. The people do not know what they are doing. This is a large chain that does not…read morecare about customer service or your health.