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    Ashbrook Eyecare

    5.0 (1 review)
    Closed Closed
    Updated 2 months ago

    Services - Ashbrook Eyecare

    Eye exams

    Eyewear fitting

    Retinal imaging

    Ashbrook Eyecare Photos

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    5 months ago

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    MyEyeDr

    MyEyeDr

    2.4(84 reviews)
    1.3 mi

    oday I had an appointment with my daughter, and we were excited to visit MyEyeDr. for the first…read moretime. Before scheduling our appointment, I read the reviews for this location, which gave me confidence that we would have an amazing experience. We arrived on time, and the front desk staff were welcoming and friendly. My daughter was seen by Dr. Frank Cassella, who was excellent. He was professional, knowledgeable, and took the time to explain everything clearly. We truly appreciated the care he provided. Unfortunately, our experience changed when we met with Cindy after the exam to discuss glasses. She came across as rude, impatient, and disrespectful. My daughter was excited to pick out her new pair of glasses, but she was understandably indecisive about which frames she liked best. Instead of being patient and helping her through the process, Cindy repeatedly interrupted her and said, "That's not telling me what frame you want," in a dismissive tone. The interaction quickly became uncomfortable for both of us. Dr. Cassella also instructed Cindy to change the nose pads on the frames my daughter already has. When I asked about having them changed, Cindy replied, "I cannot change it because that's only if you buy the glasses from us." Her tone throughout the conversation felt condescending, and she spoke loudly in a way that made us feel talked down to rather than helped. I want to emphasize that this review is not a reflection of Dr. Cassella or the front desk staff, who were both outstanding. My concern is solely with Cindy's customer service. No customer especially a child who is excited about getting new pair of glasses should be made to feel uncomfortable or pressured. I hope this feedback is taken seriously so future patients have the positive experience they deserve.

    Had my first visit at this location closer to home than the one in Herndon we visited for 10+…read moreyears. Recommended to Dr Yarzada and visited on a very busy day so things were running slightly behind. Helpful front desk, examiners and once I saw the Doctor, she was extremely thorough and combined additional exams that used to have me return to Herndon, a long drive. I have to return in several weeks for 2 more exams and then have my prescription checked one more time. Very thorough Doctor.

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    Ashbrook Eyecare - optometrists - Updated August 2026

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