Dr. McGrew is great! I saw him for over a decade, but he recently stopped taking my insurance, so I…read morehad to switch practices. I would go back to him if I could.

Can't get ahold of anyone, computerized answering serve. No one returns messages…read more Shame, Dr McGrew worked so hard to establish this business and now.

Stylish boutique with a truly unique selection of frames you won't find everywhere. The staff is…read moreclearly knowledgeable and passionate about helping you find the perfect fit. While the personalized fitting approach wasn't quite my style, it may appeal to those who appreciate that level of hands on service. The main floor of the shop has unique purses, bags, jewlrey, and nonperscription readers with the optical service upstairs.

From the moment I walked in, I felt uneasy and less excited about the place. The interaction was…read moreless than warm or friendly, and without knowing my purpose for the visit, I was told to go upstairs where I would then be helped. I sat at the counter on a stool looking into a room filled with frames that I could not touch or look at closely. I was asked for my script. I told them it is at home but I would bring it when I found something. They told me it is impossible to know what to show me without it. I did tell them I have an astigmatism, a high script, I am nearsighted and I have worn progressives for many years. Still, I was told they needed a script which I found weird unless I was buying a pair. Since, I was not allowed to browse or try on frames on my own, (which felt odd since I am old enough to decide what I like on myself) it was hard for them to hone in on a frame style I wanted. So I showed a gentleman photos of styles I liked and explained that, as an art teacher, I wanted something functional but funky. He continued to show me frames he personally liked on me, including $800 Swarovski crystal frames that were completely impractical for my work. I was repeatedly scolded for not bringing my prescription -- at least seven times -- despite explaining that I was there simply to try on frames and narrow down my options. In 40 years of wearing glasses, I've never experienced this level of insistence or condescension by a sales person or a business owner. When Paige said, "How do you expect us to help you, when you come half prepared?" That comment was so shocking, that I got up and left. With no other customers in the store, there was plenty of time to find something I loved, and I would have run home to get my script. I was excited to try on frames here, since they had such a huge selection. However, I would never recommend to anyone because of the high pressure sales tactics, condescending comments, lack of professional service given. Had they been kind, listened to my requests and/or allowed me to look around a bit first, I might have given a higher score.

I had a great experience at Eyewear Gallery. Dr. Dawn is amazing and very friendly. She always…read moretakes the time to answer my questions about my test results and explain what everything means, which I really appreciate. The staff was also helpful and welcoming during my visit. There was a small issue with syncing my previous exam records, so they had to contact support to get it resolved, but they kept me informed and handled it professionally. The email notifications could use some improvement--the scheduling link in the email went to the wrong system--but the scheduling link on the website worked perfectly fine. I didn't buy new frames this time since my prescription didn't change and I'm still happy with my current pair. They do have a wide selection of frames, and while many lean toward the expensive side, the quality looks good and there are plenty of nice options to choose from. Overall, a positive experience and I'll continue coming back.

I just popped down to the Eyewear Gallery because the nose pad fell off my glasses. I am an…read moreoccasional patient here, but I didn't even buy this particular pair of glasses from them. They weren't technically open, but they let me in anyway and popped a new nose pad in for me in under 2 minutes. Wouldn't even accept payment! FABULOUS customer service today.

This is a great office and I've been going here for years! I've always been confident in the care I…read morereceive here and have been consistently happy with their prices and selection. Definitely recommend!

I've been going to Ashburn Vision Source for several years, and while the doctors themselves are…read morecompetent, thorough, and genuinely good at what they do, the front-of-house experience is consistently disappointing. The front-of-house (front desk and the folks that fit your glasses) are often very young, unprofessional, and not well-informed about eyewear or basic customer service. They struggle to answer questions clearly, offer poor or incorrect advice, and overall seem unsure of how to communicate with patients. For anyone getting glasses for the first time or navigating more complex vision needs, this can quickly become a frustrating and stressful experience. You truly need to do your own research ahead of time and know exactly what you're looking for before you walk in--otherwise you may end up in a nightmare scenario. Scheduling appointments is another challenge. Every phone call feels like an inconvenience to them; the tone is unhelpful, rushed, and sometimes even dismissive. There's often audible sighing or irritation when trying to find an appointment time that works. It's clear they don't want to be there, and unfortunately it shows in the service. The only reason I continue to return is because this is the closest location covered by my insurance. If proximity or insurance coverage isn't an issue for you, I would strongly recommend choosing a different provider. The doctors are excellent, but the overall experience is significantly downgraded by the front desk staff.

Dr. Mohanan has been my optometrist for years now, and she is always fantastic. Antonio is great as…read morewell. He goes above and beyond to ensure your glasses and sunglasses fit perfectly and you can see clearly.

The service for purchasing glasses was unsatisfactory. I could not use the glasses once I received…read morethem. They would not refund that total amount that I paid when I went back to return them. They were expensive, I expected better as they had good reviews. Very unfortunate as I did receive great care from Dr. Mohanan. If you happen to go here, don't purchase the glasses from them, go elsewhere.

Dr. Marsha was amazing! She saw me on her lunch break as a walk-in when she was booked for the…read moreentire day. I needed immediate care for conjunctivitis and she came through for me to give me proper medication and guidance. My eye is much better now, thanks to her! I highly recommend her!

Love coming here for yearly eye exams. Dr. gage is so friendly and has a great sense of humor. The…read morestaff is super friendly and knowledgeable about their produvts. Unfortunately none of their glasses work for me, but the staff is still able to help.

Last time when my glasses damaged, they too close to 3 months to repair and inspite of calling many…read moretimes they did not bother to answer properly or call back, very poor customer service. We decided as family, not go there again.

just now NEW…read more It takes a lot for a client of 3 years to leave a 1 star review. But we felt like Dr.Meera Sutaria was unprofessional, and not empathetic to the situation. Her employee got our order wrong...and as a result it took a month and a half to arrive. Instead of offering excellent customer service and overnighting us a few sample pairs of contacts to hold us over....she made us drive over an hour to pick them up (and we had to beg her to do that). She blamed 'supply chain issues' but when we asked for a tracking # or a screen shot of the order she said non were available. I really hate leaving 1 star reviews but as a person that runs small businesses as well, I think customers should know up front who they are dealing with. This business does not care about you as a customer, and will not make things right should they go wrong. They will blame everyone else, and make excuses. Take your hard earned money to someone that will care about you.

I was looking for an Optometrist for my elementary school age son and somehow I was lucky enough to…read morefind Dr. Tofigh. She is such a kind and thorough doctor. She took the time to explain the tests and what they were for, plus what the results meant not just to me, but to my son who is ever the scientist. She even did a rush order for his glasses because he was so excited to have a solution to his vision problems and couldn't wait to be able to see after years of not realizing that not everyone sees double! Both the Dr. and her staff were kind and lovely and their offices are also very comfortable with ample free parking. I wear glasses too and will be going to her from now on. They also take just about every insurance you can think of so bonus points!

Very pleased with my visit here! When I arrived, I was pleasantly greeted and taken right back to…read morehave the initial eye tests done. I then sat with the optometrist- she was knowledgeable, helpful, and made some good recommendations. I came out and bought two pairs of glasses and all in all I felt like it was the most seamless and easy optometrist visit I've ever had. I picked up my glasses two weeks later and had some issues with timing - on my end because I live about an hour away, but the desk staff and the optometrist were both very communicative and kept me updated about their hours and when we could both be there. This place gives that small town experience we're all looking for - I felt like I was treated kindly and professionally every step of the way. I highly recommend.

Dr. Sami is not only very professional and qualified, but takes his time every visit.read more

Staff and Dr are well qualified, very kind and treat you with honest feedback on the condition of…read moreyour eyes and sight. I highly recommend this place! Michael Amir