Went to this PetSmart a few months ago, and found a female betta that was missing an eye…read more Thankfully it looks more like a birth defect and not an injury. After showing a staff member I'm pretty sure she had no idea about this specific fish and its deformity. And after we proceeded to the checkout counter she told us we could instead adopt it (take it for free) despite the fish being displayed at full price previously. Firstly I want to thank the worker because her offer showed that she cared for the needs of disabled animals. But secondly I wish the workers had more care for their animals, like atleast knowing they exist instead of just marking them at whatever price they're told, sitting them on the shelf and never giving a second glance. Lisa (the one eyed betta) is alive and well. I put a photo of her today

I had an extremely disappointing experience at this PetSmart location. I came in to purchase…read morespecific urinary-health wet food for my cat and had found an online deal that I hoped the store could honor. The manager on duty at that time was very helpful and had no issue applying the discount; she simply adjusted the price by removing a dollar amount. I bought a few different flavors since I wasn't sure which my cat would prefer. Once I realized he didn't like one of them, I returned the very next day to exchange just that flavor for another, the exact same product line, just a different variety. Unfortunately, the helpful manager from the day before was not working. I explained the situation and showed my receipt, but the associate told me I would have to pay full price for the replacement, which made no sense. They then called a manager, who repeated the same thing, that they couldn't honor a discount another manager had already applied, even with clear proof on my receipt. They insisted I show the online deal again, which should not have been necessary, since it had already been verified and honored the day before. They refused to work with me and ultimately chose to inconvenience me over a simple flavor exchange. This is my closest location, but after this experience I will be avoiding it. I went to the Sawmill location immediately afterward, and they resolved everything without hesitation. They were shocked that the Plain City location would not assist me.

I was introduced to Mutts & Co Hilliard when I adopted my pup, Freya from the local shelter and…read moreMutts & Co carries her food. Mutts & Co has become an important part of our lives. Freya goes to the groomer there. Her favorite treats are there. We LOVE the mystery bags! They even have hard to find household items. Like dog safe candles!

I took my very anxious and reactive dog to get her nails trimmed today after reading a lot of…read morepositive reviews. The staff was WONDERFUL and Kristin was amazing with my Bella. We will absolutely be back for regular nail trims and any other grooming needs. They went above and beyond and gave me a heads up when another dog was coming through so I could distract my dog so she wouldn't react. I was so nervous to bring my dog somewhere new and we had the best experience! I was also amazed to see how many simple ingredient food and treat options they had for my sensitive girl who has lots of allergies.

After conversing with Joe about the different qualities of food brands, I can rest confidently…read moreknowing that Oreo is living his best life! Such friendly staff who greet me at the door and ask about Oreo. It really feels like I'm around family!

I recently stopped shopping here…read more My vacation was disrupted for over an hour overlapping two days over the need to cancel / reschedule an appointment that was to occur over my vacation time... an appointment that I had canceled / rescheduled before leaving town but had not been fully addressed by Mutts & Co Grooming. I was told that even though I had grooming appointments booked for the remainder of the year that my July appointment could not be booked because I did not have a method of payment stored within their new online booking portal. Storing a form of payment on an online booking portal is not something I would ever do and did not appreciate the effort that Mutts & Co put into trying to convince me otherwise during my vacation. I was away for five days. I was interrupted during two days of my vacation over this matter. The unfortunate part of this story is that Savanah is amazing at grooming my fur babies; however, I will not place a method of payment within their online portal. I now need to make alternative arrangements for grooming which is not at all appreciated. Life is busy enough without arbitrary and unplanned side quests. Mutts & Co does offer a variety of healthy products for cats and dogs. They are good about assisting you to the car with large orders or even assisting with curbside pick up. However, all of the products that they carry can be gotten through online retailers. My only other complaint is that they continually store the shopping carts on one side of the store and shopping baskets on the other side of the store. Their shopping carts require the use of a shopping basket too as items fall through the shopping cart when used alone. Disabled persons have a hard time traveling to each side of the store to collect a shopping basket and shopping cart. I would point this out each time and would return to the same set up the next trip.

I stopped into the Graceland location just to browse and had such a great experience! Lydia helped…read moreme while I was in the store, and she was so kind and knowledgeable. My dog hates being brushed, and I had no idea I'd been using the wrong type. Lydia clearly explained why the brush I had wasn't ideal and walked me through other options and why they'd work better. I can happily say that, for the first time, my dog didn't mind being brushed and was actually calm! She also pointed out a few treats she thought my dog would like based on what I picked out. They were in a different section I would have otherwise totally missed. She even shared a helpful resource for learning more about my dog's breeds. You can tell she genuinely cares. Easily the best experience I've had in a pet store!

The staff is always very helpful. They have a wonderful selection of pet food, treats and toys for…read moredogs and cats.

Just look at what fun you and your pets can have. Look where their heart is located in rescue mode…read more They are very helpful.

Ruben groomed our six month old puppy and did a great job! He was very calm with him and gave me…read moresome pointers when I picked him up. I just booked my next grooming and would recommend him to anyone!

My dogs are a little fearful of strangers, & despise having their nails trimmed, so Liz came into…read moreour home for a few minutes to calm them & help them feel more comfortable. She was very patient walking each out, then trimming & filing their nails. I was impressed when I saw what a great job she did. Originally we planned to use Woof Nails short term, but considering how easy Liz made it, that my dogs weren't stressed out like they are when we take them to the groomer, I think we're going to continue using Woof Nails into the future!

Leah, thank you so much for the gentle and professional care you gave to Lulu during her first nail…read moretrim. We could tell you were patient and kind, which really helped put both of us at ease. We truly appreciate your skill and the way you made it an stress-free experience! We look forward to seeing you next month! Lulu's mom and dad

I only rated one star, because I could not rate less. This guy deserves-10 stars. I had put over…read more$5,000 in to my tank and paid Matt to setup my tank and do water changes every two weeks. The first month was ok by month 6 Matt did a water change and introduced ick into my tank and killed all my fish but one and then tried to sell me more instead of replacing them. I read online that as long as you take all the fish out of your tank for 6 weeks ick will die out of your tank. I didn't need Matt for that six week period, I took my water weekly to Rivers to Reefs to get it tested and they even showehow to test my self,and my water conditions were perfect. My coral was thriving beautiful. I was a loyal customer to Matt and it was about time for a water change and I called Matt he came to my house looking high and changed my water and left everything dead. When I called him about it he said he could have been that my nitrates were to high, but when I told him I had the water tested just days before and the water conditions were perfect he said he may have put in fresh water but he was not going to replace any coral or any fish and if I want to get my money back I should I have my lawyer call him. I'm in the process of taking him to court now but the guy is a real loser, buying fish or coral from him or having him do you water changes is VERY HIGH RISK Updated this review in response to the scum bag store owner he never tried to mend the relationship, a law suit would never be involved if he just replaced everything he killed in my tank. DO NOT MAKE THE MISTAKE of doing business with Matt if you value your aquarium, I think he will kill everything in your tank, my tank was maintained by Matt and the picture you see is his REAL WORK. For aquariums Matt is dangerous!! VERY HIGH RISK Proceed with caution!!!!

Bought a $100 anemone on Thursday late afternoon, went back on Friday and saw they were having a…read more30% off sale Friday and Saturday. Asked if I could have a credit since I did not know they were having a sale. The owner refused to give me a credit saying "we don't know when we are going to have a sale until the day of" the worst customer service and I will NEVER by another product there. I recommend Coral Farms of New Albany and Rivers to Reefs in Gahanna as excellent alternatives. Guy may know his corals but he doesn't understand customer service!!!