Dr. John Malen and his staff are absolutely wonderful. Everyone is extremely friendly, patient, and truly takes the time to make you feel comfortable. After learning that I've lost about 30% of my hearing in both ears, Dr. John carefully explained what that meant and walked me through which hearing aids would be most beneficial for me, answering all my questions without ever making me feel rushed. I wasn't ready to order right away since I had a vacation coming up, so I waited. In the meantime I did a little research and later called the office with a few more questions. I reached a recording and didn't leave a message, planning to call back later- but within seconds of hanging up, the office called me back! That level of attentiveness really stood out to me. Everyone I spoke with was kind and helpful, and all my questions were answered clearly. I ended up ordering my hearing aids and got them a little over a week ago. Dr John helped with the App and set a couple things up. They are easy to put on and getting used to them was actually very easy. I don't wear them all the time but so far, so good. I'd definitely recommend Ascent Hearing based on my experience read more

5-stars to Ascent Hearing! Audiologist Dr. Malan is so thorough and fantastic at what he does. Staff is nice and facility is immaculate. Office is located in the Simi Valley Town Center. It does take about 3 months to get in, just a heads up. Thank you Dr. Malan! read more

Ascent Hearing Center - audiology booth- for controlled audiological measurements. - Hearing Aid Providers Near Me - Simi Valley, California

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This was a follow up appointment. The staff was polite, frendly, professional and extremely helpfl. Dr. Malan was very professional. He was great, very knowledgeable. I'm very happy with Dr. John Malan. I will recommend Ascent Hearing Services to my friends and family!! read more

I had a really horribly plugged ear from wax build up and then swimming all weekend and was desperate to find someone to help. Dr. Malan did not disappoint! He squeezed me in, made me laugh, and fixed my ears in less than 10 minutes. If I could give him 100 stars, I would!! read more

My husband and I had a really good experience yesterday with Dr. Malan. First we were greeted by two pleasant ladies. The Dr. was very thorough and explained the tests as they were going on. After we went through the results and he explained them as well. Both my husband and I definitely recommend this office! read more

5+++ stars! Dr. John Malan and his team offer exceptional care with true expertise and heartfelt compassion. My father recently needed new hearing aids, and Dr. Malan treated him with the utmost respect, kindness, and professionalism. The office is clean and organized. The staff are absolutely fantastic and make every visit so easy and pleasant. We highly recommend Dr. Malan at Ascent Hearing Center to anyone looking for outstanding hearing care! read more

It's a beautiful and clean office and the staff was very nice and helpful. The Dr was amazing and explained everything quality care. He even got my grumpy teen to smile a lot. It's a (Miracle)!!! What a great experience. read more

I love the Wonderful expedient care and thoroughness the doctor gives. He takes great professional care. The doctors answers questions if you have one and acts upon it. The office is very friendly and efficient. The staff takes great care in the office. It is a very relaxing experience. I would highly recommend ascent hearing center. read more

Dr. Malan is very patient and very kind to my elderly mother, and he takes his time, so you don't feel rushed. He is very thorough, answers any questions you may have, and works with insurance companies. The girls in his front office are very kind and knowledgeable as well, I wouldn't go anywhere else, I highly recommend!!!! read more

Great place to get you hearing checked. Overall the place appeared clean. Courteous front office staff, the audiologist was pleasant and professional. He explained clearly the process as well as the results. I would highly recommend these guys. read more

Ascent Hearing always provides the best customer service for patients. I came in last week with a battery that had gone bad, I dropped off my hearing aid, and they took care of it at no charge. All my appointments are quick, efficient and I feel like I'm always taken care of, thanks to everyone there! read more

I have a problem with my left ear. I have Tinnitus. Sometimes it rings. Sometimes both ears ring but only when I hear loud sounds around me. I went to my doctor & she recommended having a hearing test. Just to make sure I can hear from both ears. I was given an appointment to come to this place. When I walked in, the first thing I noticed, the staff is friendly, the place is clean, plenty of places to sit, music & air-conditioned. I met the doctor, John Malan. He explained to me about the procedure & the hearing test. First he checked my ear canals & eardrums. Nothing wrong. Then he proceeded to do the hearing test. I passed it. I still have great hearing. There is no cure for Tinnitus. Many people over time will get this problem. Some early in life while others later on. In order to continue to have good hearing, don't blast your music when using earbuds, headphones or raising the volume too high on your speakers whether at home or in your vehicle. Keep the volume to an acceptable level. Meaning, keep the volume level down & never go too high or past a certain level as loud sounds will damage hearing over time. read more

From the moment I walked in till the very end of the visit experience was phenomenal! I failed to bring in my test results from a previous provider and instead of turning me away a test was done immediately without any hesitation. My appointment was not scheduled for a hearing test so the fact that they squeezed me in shows what kind of amazing practice they are! Thank you guys for being so wonderful! read more

Caring, accommodating, patient and amazing!! Best audiologist ever!! The front office staff: Monica and Myra were friendly and helpful. Thank you for delivering excellent care for our family. read more

The staff and Dr are very nice. Doctor explains and answers questions efficiently. Appointments are always on time and have had no wait times. read more

I am very grateful for Dr. Malan and his staff over at the Assent Hearing. My mom has been struggling with her hearing for years and was very apprehensive about getting hearing aids but Dr. Malan has been such a game changer! A very friendly and personal office from the moment you walk in! His staff is great at helping with appointments and any accommodations for my mom. Dr. Malan is so kind and patient and really listens to my mom and all of her concerns (and a million questions lol). He is very knowledgeable, approachable, and great at breaking things down for my mom with her new hearing aids! I cannot thank them enough, highly recommended! read more

John is the ABSOLUTE best !!! Example: he came in an hour early today to take care of my problem because he's booked for the day. But that's John for ya! I wouldn't even consider going to any other audiologist. See him once and you'll agree !!! read more

Dr. Malan was quick and answered all our questions. Would highly recommend to anyone who needs an audiologist.

I wanted to get an overall assessment of my hearing, so I made an appointment with Ascent. Dr. Malan and his assistant were thoroughly professional and friendly. I was also fitted for some custom earplugs, so I'm looking forward to getting those. Would highly recommend! read more

Dr Malan has been providing me with excellent care for many years. He and his staff have been wonderful. They have top testing equipment and hearing aid products. Plus the follow up service is the best. If you are looking for an audible doctor I recommend setting up an appointment with them. read more

Ascent Hearing staff are accommodating and very helpful. Dr. Malan is very thorough, professional and provides excellent care. read more

Dr Malan at the Ascent Hearing Center has been treating me for about 4 years now. There has been nothing about the experience that hasn't been outstanding. From the ladies at the front desk to Dr Malan I have always been treated like family. Since I don't have great dexterity in my hands, I visit the office frequently to have my hearing aids cleaned and the domes replaced. I am always helped immediately and always felt welcomed. I have referred Dr Malan to several friends, all who have had the same outstanding experience. Dr Malan was able to identify and treat my hearing issues that other hearing centers could not identify. The center also stays in touch with me to ensure everything is working and adjusted properly and I am experiencing the best most comfortable treatment possible. If you are having hearing issues, go see Dr Malan. He is the best. read more

We had a July appointment that we made in April. I couldn't believe it would take that long for just a hearing test. She called me May 6th and said she had a cancellation for the next day so I took it. It's a very nice office friendly staff and I was able to do the paperwork online so we were in and out in under 20 minutes. Overall positive experience but waiting months to get seen is a bummer glad I asked to be on a cancellation list for an earlier appointment. read more

I have appreciated Dr. Malan's supervision of my first hearing aid experience. He is very well informed and has helped me deal with a complex aid as I have gotten to know it. The hearing aid has helped me to hear and understand speech that i was missing before. His expertise is apparent and I am grateful for it. read more

Once again I left Dr. Malan hearing much better than when I walked in. His follow up care is in line with the friendliest office staff. Hearing loss is a troubling part of getting older, and he has always made me feel comfortable and I appreciate having found him to deal with this problem. read more

I took my grandmother to get her hearing done. He took so much time and was so patient with her. We have had to come back several times and each time, he has been so kind, upbeat and thorough. The place is clean and the front desk is nice, too. 10/10 recommend him! read more

My mom got lost her hearing after COVID. She has been suffering for 2 years of couldn't hear anything But now after visiting the Ascent Hearing Center her life completely changed. The quality of her life is absolutely different now. Thanks to Dr John Malan, Doctor of Audiology. He is very professional, friendly and helpful. He checked my mom very carefully establishing hearing loss of 45 per cent. He picked up the right hearing aid, adjusted the volume, helped to download a special app on the iPhone to regulate all actions. Would like to recommend this center. read more

AMAZING STAFF! Dealing with a 2yr, that has hearing loss is not an easy task....They couldn't have handled or helped any better! 100000% I would choose Ascent for any/all auditory issues you or a loved one may have! read more

They have affordable custom hearing aids, and the doctor and staff are great! Highly recommend

My four year old daughter went in for a hearing test. The technician and assist made her feel very comfortable. They were warm and friendly which made a wonderful experience. read more

John Malan and staff always provide 5 star service. John's knowledge and 'bedside manner' is amazing and I will recommend him to all my friends. read more

The office was clean and nice. The receptionist was friendly and the doctor was great. My 2.5 year old was the patient and he greeted her with a big smile and was very friendly! He talked to her so she understood and was very gentle with the tests he needed to perform on her. She sat still and did what he needed and we were in and out within 20 mins. Highly recommend. read more

Staff were very professional, nice, and have a clean environment. The Dr. was very professional with a good sense of humor , which makes the visit more relaxing. I would recommend this place to my family and friends. read more

Dr. Malan is amazing! Walked in, I sat down for maybe 10 seconds & Dr said to come on back. They were very personable & efficient. They took care of my uncooperative son & showed a great amount of patience during his exam. The Dr explained everything in depth about aftercare. I was out within 30 minutes as promised by the receptionist who scheduled us. I did not feel rushed at all during the appointment. I requested for the records to be faxed to me regarding the exam, by the time I returned home- complete medical records were sitting in the fax. Excellent customer service & efficiency. I highly recommend this place. read more

Always a pleasure. Staff is friendly and courteous. Dr. Malan is the best! Quality hearing aids.

I took my mother in for her first visit and the staff was very friendly and we were seen with no delays. We already had her hearing test from another doctor, so they helped her determine which hearing aid would work best for her and did the ear mold for a custom fit. Looking forward to follow up visit. read more

John Malan was very professional and efficient. I was very pleased with the exam and recommend his practice.

Dr Milan's office assistants were very friendly and helpful with appointments and insurance. Always willing to answer my questions. This was my very first hearing test and Dr Milan explained the process and results of my hearing test so I could understand. Is was a good experience. I would definitely recommend Dr Milan and his office for your hearing needs. Don't wait, just call and make an appointment. read more

Very clean office and staff was great. The Dr was very patient with my 81 yr old dad and was extremely helpful.

Outstanding care and attention to my hearing needs. Great staff, always ready to assist. Dr. Malan is contracted with the VA and is always ready to assist me, as a veteran, in making sure my hearing needs are met. read more