They're very unprofessional, don't follow through on the agreed upon work and what they say, and they're not worth your money.
We had to correct multiple errors during the initial execution of the work, most notably the fact that they forgot to lay our entire irrigation setup before laying turf. If we didn't catch it and tell them to install it they would have totally forgotten about it and just moved on. They also didn't have the color of rocks we initially agreed on during our quote, so they just used whatever they had available and didn't use the agreed upon materials in our contract.
When we asked if we had to do anything to maintain the turf, we were told we were there would be no issues and we were all set. A month later, there are burn marks from our windows ruining 1/3rd of the turf. This is exactly the type of thing we asked about and they said nothing. They claimed they told us on their way out, but I was overseeing this project the entire time (to catch their mistakes) and there was never any communication.
They refused to replace the turf. They tried to just patch the area that was burned, and now we have two different colors of turf in our yard and it looks terrible.
Last year, we agreed I would pay the workers for the day to come replace it at the beginning of winter, and I still haven't heard back from them and they ignore us. We're over two years from the initial start of the project and they have not followed through.
I would highly encourage you to look elsewhere. For a little extra money, you can get better quality work with better customer service. read more