Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Lana gives an awesome facial!! Very thorough, great products and very relaxing…read more My face feels great - highly recommend!!!

Are used a Groupon LivingSocial for an introductory 60 minute custom facial and I believe her name…read morewith one that gave it to me at first I was a little annoyed she was 10 minutes late with her other quiet but she got me in pretty fast and got me going I really like that she did for me she had a lot of cool tools that I had never even heard of and she used natural organic products normally the facials or $80 and my face was so smooth and beautiful when I left I'm thinking that I will go back

Wonderful experience!!!!! Everyone was AWESOME!!!…read more Salon was clean and friendly. I don't think my hair has ever been this clean! I love my new cut!!!

First time here and I loved the service. My hair dresser understood the assignment. I went for a…read morefull head color and cut. I'll bought a few products to take care of my hair of which she suggested and I'm so happy it's made my hair so much more healthier.

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

Positive: Exceptional Patient Care; Cleanliness; Professionalism; Punctuality; High Quality; Real…read moreResults in Time The Aurora De Juliis MD European Medical Spa is spectacular! The entire staff is genuinely caring, kind and welcoming. Carol, at the front desk, is welcoming, and has made me feel super comfortable during every visit. Nurse Anna has a warm presence, and continues to make me feel prepared and excited for all of my upcoming treatments. The office staff is focused on providing the best patient care and exceptional customer service. It does its best to accommodate a patient's busy schedule. I am fortunate to have Dr. De Juliis managing my skin care. She is a delightful person, a phenomenal physician, and extremely adept in assessing what types of treatment best suit a patient's needs. I have been nothing short of pleased thus far, not only with exemplary results every time, but also by her professionalism, character and heart. I cannot fail to mention Dr. Aurora De Juliis own skin care line is phenomenal. Her branded skin care products are remarkable! If you are considering the opinion of an expert skin care medical professional; being treated in an immaculate, relaxing spa-like office environment; and receiving real skin-care improvement results in due course of time, I highly recommend you contact The Aurora De Juliis MD European Medical Spa, and discover the Art of Skin Rejuvenation. I'm glad I did!

The interior space (inside the scientology church) is indeed very nice and relaxing, however the…read moremedical services are not. The condition I went for was not only not addressed, but I got a serious burn on my face by this doctor. Never again! Oh, and she has such an attitude - probably to make up for the lack of skills.

LAUREN HAND is amazing!!! I was there for my eyebrows and they came out phenomenal!! definitely…read moreshould go see her for all your eyebrows and your eyeliner.

My wife was told that the full amount of her amount due was paid in June of 2026. Despite this…read morethey continue to bill me on a monthly basis. It turns out they opened TWO accounts and there was a $70 amount due - now paid. So, of course, I just got billed for over $600. GREED, SLOPPINESS or ARROGANCE - not sure which one is driving this. I wouldn't ever go near the place after this.

Ooh! I came here back in May to get an upper back massage and stretch. I felt like going to sleep…read morewhen he was done (sorry, I don't remember his name but I think he may be the only male there). I was given water before my appointment and asked if I need more water upon leaving. The atmosphere and energy was calming and relaxing. I'd definitely recommend for those experiencing lower and upper back pain. The prices are accommodating and decent.

Wonderful experience with my facial and a very calming environment. Will definitely be back!read more

Excellent beauty services: Threading…read moreWaxing Facial Hair cut Makeup

Great service Reasonably priced…read more Professional envt Cooperative and friendly to work with

I have been to this location Woodhouse spa at least 6-8 times since moving to NJ 6 years ago and i…read morealways have a great experience! 10 out of 10 would always recommend. Customer service: excellent, they are able to accomadate adds on to spa packages and are up front about costs for everything. You are able to make reservations online which i havent done because i always prefer to chat with a real person. Ive done the couples massage which was nice, its in a big room thats basically conjoined so you arent too far from your bf or gf. Services: ive done swedish massages, facials and nail salon service which are all super relaxing. I'm not a big facial person but the technician is gentle and does minimal extractions (worse part but its very short). Most of the masseuses have all been great and you can tell they have some consistency with training which makes for a good expeeience. The salon is relaxing, the regular nail polish job is decent and usually get it with a spa package. Other amenities: they usually recommend items that were used during your services, the nail oil is great and only $2 lasting for along time! The relaxation room is nice with tea and light snacks. Parking is usually validated if you bring your parking deck ticket. Areas of improvement: I went to a woodhouse spa in Bethesda, MD which offered food during your spa services and also complementart champagne. I thought that was such a nice tough! Since there are so many local restaurants in the area you could partner with that would be an additional stream of income. I ordered my food while getting my pedicure at the MD location, i would love if this location was able to do something like this! I will return, from your Loyal patreon!

First time trying out the Woodspa-Montclair and had a good experience. Inside was clean and…read morecomfortable with spacious bathroom/changing rooms and even a full shower. They also had a quiet room where you can have tea and a few little snacks as well as spend some time there after your massage. We had a couples massage - husband had Julia and I had Shanyce. The experience was nice and relaxing and I liked that it was front first and then back. Shanyce was very professional, paid attention to areas of concerns and communicates instructions well. Husband and I agreed we both had a good experience but that next time we will most likely request for more pressure especially me for my "trouble areas". Checking in and out was seamless too and I appreciate they have homecare and treatment recommendations written on the cards they gave after checking out.