So let me tell y'all about this nail shop, "Artistic Nails" in Williamsburg. We came in to make an appt yesterday with Ann. Came in today for the actual appt and Ann was not here, so she didn't do our nails. The guy at the front was very pushy on trying to get us to go to someone else. We asked where Ann was and he was like, "She's not here, she'll be here in 5min." Ann did not show up at all, the whole time that we were in the shop. I went to Ashley, she was really good and paid attn to detail. The shop is expensive. They say they ONLY do gel polish, when the box that the polish comes in, it has regular polish and gel inside. The guy who did my mom's nails (he sat at the 1st station on the right) was very sneaky and was a liar. My mom has longer nails so we know they will be a lil bit higher for longer nails. However, this guy proceeds to take her polish off, never tells her the cost for longer nails. My mom asks about the cost for the fill, designs and regular polish, he says we only do gel. And for the design, depends on how crazy, show me a picture and I can tell you. Who doesn't know how to freehand some abstract design and what the cost is??? She asks how much the fill-in was, he says $45 and $15 extra for polish!! So my mom paid $45 for the small bit of acrylic used to complete a fill-in!!! No polish, not even clear.. No oil.. No lotion!!! He wasn't even trying to reshape her nails.. OUT-FREAKIN-RAGEOUS!!!! It's not like you are using $45 worth of product to complete a fill-in. When we got in the car and she explained this to me, I went back in and asked why the fill-in wasn't completed with polish?? He said because polish cost $15. I asked for a manager, she was no better! Instead of trying to rectify to situation with at least a clear coat of polish, she too tried to push for us paying $15 for polish. The shops at home included polish in your service. I WILL NEVER PATRONIZE THIS SHOP EVER AGAIN! THEY SUCK AT CUSTOMER SERVICE SKILLS AND THEY ONLY DESIRE YOUR MONEY! The price gouging is OUTRAGEOUS in Williamsburg nails salons!!! NEVER AGAIN!! I'll stick to what I know. I should've went to the 1st shop I called and tried them out. However, this experience shut it down for EVERY OTHER NAIL SHOP IN WILLIAMSBURG FOR ME. If I could've given NO STARS, I would've done it.
On top of that, if you pay in cash there's a 5% discount but they add 3% if you pay with your card. I paid with cash and the guy (same guy who did my mom's nails) didn't try to add the cash discount. I had to mention it to him. The sign is off to the left of the register on the wall, so if you don't pay attention or say anything you will have an added fee to your final cost. *I paid in cash, put my money in the gentleman's hand and he laid my cash on the counter. I had to tell him, respectfully, if I put it in your hand, you should return it to the person's hand.* Again, If I could've given NO STARS, I would've done it. read more