Best place to get your facial treatment. Iza is very friendly and always makes me feel comfortable…read moreand very helpful. I always ask her to many questions about what products to use and what not. She is really good at what she does. I highly recommend this place.

What to do when it's Spring Break time but your bathing suit region still resembles a Christmas…read moretree lot? Head to Beauty by Iza for a Spring bikini wax. The treatment area is calming and there is even chocolate available. Waxing can never be described as one of the more enjoyable beauty treatments but it was less painful than some and she was kind and professional. The outcome was excellent. I also indulged in an Indian Head Massage which was amazing. Very relaxing, I get migraines and I found it helped with some tension in my neck. It's a great option if you don't have the time or budget for a full massage. Finally I had my eyebrows threaded, and she did a great job. I asked to have them left full, just cleaned up and she listened! She trimmed them a bit to shape and they look great!

This services are excellent and their entire team is always pleasant!…read more I love that they perform their nail services in a sanitary manner, no shared tools and no bubble jets for feet! My feet always feel and look amazing when I'm finished!

My daughter and I enjoyed a relaxing whole body massage for her and a facial for me. Carol was her…read moremasseuse while Nicole was my aesthetician. We both had the Laurel type of treatments which is as free of chemicals as possible. One hour each preceded by fact questioning which was pertinent to the treatments. The Laurel line smells so wonderful, a combo of herbs that makes you feel so relaxed but not sleepy. Afterwards I was given a card to use since I live locally for future treatments so I could get a chance to receive a surprise after a certain number of treatments. I also received samples of the Laurel skin cleanser and the sunscreen. I did have the chance to use both and am so impressed by both. Just a smidgen of each applied has improved my complexion. Definitely going to set up regular follow up treatments. Also right after my facial, my complexion felt so calm and not inflamed though I had been following all the correct ways to keep a clearer complexion such as drinking plenty of water, not touching my face, sleeping with my hair pulled away from my face, using cleanser free of perfume, etc. The spa is so very clean and I was quite impressed.

BRI O!!!!! I recommend her 10/10 every time!!! She does AMAZING she tells you what she's going to…read moredo she listens to your concerns about your last visit or how your hair is growing. I loved up in Richmond and moved back to Williamsburg and seen her and never left her since. She is so sweet and gentle she makes you comfortable and she even tries to make the lip strip LEAST painful (IMO it's the most painful part) I wish I could post a pic of my bald coochie but just know she gets your coochie right she even tweezs!!! LOVE MY GIRL BRI O!!!

I would highly recommend this place for a wax. I was going to the one in Newport News but this…read morelocation opened and was closer. My wax specialist was Melody and she was awesome. She was very approachable and understanding. I would definitely recommend her to anyone. I had wish I had gotten the front desk clerk name and she friendly and helpful. She was helping me figure out what products I had gotten before they switched over to the new items. I left the center very help.

I got a really good cut and color from Victoria! Happy to find someone who can work with fine…read moregraying hair and natural curls. She also did a nice job tinting my eyebrows. Salon has a pleasant and friendly and even homey and welcoming atmosphere. My only wish is that prices could be a bit less expensive but it is a very professional service.

Kelly L gave me a fantastic cut and was also so fun to chat with. She gave me some great styling…read moretips as well. I will definitely be returning. Highly recommend. Thanks Kellly!

I've been coming to Akyra for 2 years now, maybe 3. She is so kind, patient, and caring. She is…read morepassionate about her clients and needs. She has always made me feel comfortable whenever I am around her. I come in for a dye, a cut and hair loss treatment. I can tell a change in my hair since coming to her and using the products. Appointments are made online/app. Pricing is reasonable. The products she uses are fantastic. I've been ordering them through her and on my own. I highly recommend Akyra for your hair needs.

My hair was completely butchered here. I requested a trim/cut with two strand twists to set grid…read morefor reusable parting grid. It was all wrong. My type 4 curly hair was ripped out using a brush and then chopped dry in a haphazardly way. She did random parting and twisted up tangled, matted hair without even going to the ends. I have also left Google reviews with pictures of what was done to me.

Emma was wonderful. She was attentive, friendly and gave me a great style! Booking on-line is so…read moreeasy!

I just moved to the area and I was recommended this place, but I don't know why…read more I've tried sending a booking request to two separate associates, and not one of them has answered or replied to me in weeks. I can understand if you're busy, but that doesn't mean ignore potential customers. The lack of communication follow through is why I'm giving this place a one star. I guess I'll keep looking for a better salon. One that can actually communicate.

I received a call back and was inquiring about the facial services to better understand what they…read moreare since there were no description on the website. See attached photo. i have never been there before so I think it's only fair to ask questions such as how long is the facial etc. I must've triggered some sort of insecurity because she resorted to saying how long she's been doing this which didn't address my question. She became defensive and told me that I should go with whomever I typically go to. Funny thing is I never even said that I was interested in booking an appointment as I was just calling to inquire just like I did with other places in Williamsburg. With that type of customer service over the phone, I wouldn't even bother seeing how it would be like dealing with her in person. I even told her I'm from out of town and only going to Williamsburg for vacation. With that attitude I don't know how you would compete against other places. I rarely publish reviews but felt compelled to write one to help out other consumers who are contemplating whether to try this place out or not. I don't think this person should be in business if you don't know how to help customers. What makes certain businesses last longer than others is when they can provide an overall positive experience from start to end. You really should reassess if you're in the right service industry given its health/wellness-related. I support small facial salons because they tend to be more passionate about what they do and it shows in how they talk about their services. I've been getting facials all over as I travel on vacation almost every month and typically not the same place and I always get a facial or massage in places I've never been to as I like to come home relaxed - after all that's why people go on vacation. I'm not sure why this individual would feel the need to dictate what I do on my time and where I should go for my facial. Response to owner's comment: That is not accurate that I would ask if you would screw up my face. Why in the world would anyone ask that?That doesn't even make sense. I simply was asking what the difference was between the clarifying facial vs the pure results facial, what product you use and if you included extractions. The fact that you said: I'm not at the shop to remember my products" is concerning given how much experience you claim to have and how you say you customize it according to the individual. You couldn't even name one brand! I ask because I prefer organic products and because you couldn't tell me what product you use then what makes you think I would've booked with you to even reject me? My comment was that unlike massages where its likely can't rare to cause any permanent damage in comparison to facials. We only have one face and if someone messes it up due to the product they use or being too hard when doing extractions; this can be irreversible. I explained this was why I was asking questions so I can feel comfortable and understand what your services entail and what product you used, but I never accused you nor directed that towards you or ever questioned your experience. I was surprised she reacted the way she did. The fact that you are being defensive again and turning this around on me speaks the kind of person you are. If you read my review if I wanted to bash you I probably would have said: It's 2025 perhaps if you invested on designing a site that is professional and user friendly then people wouldn't have to call for clarification and ask questions. I should've not even bothered to inquire as soon as I saw how plain your site looked and on top of that it's not even secure. No one has provided a review on your business in Yelp since 2020! For someone who has over 20 years being an esthetician and to only have 3 testimonials on their website? If you are truly as good as you claim to be I would think you'd have more customers raving about you. Even If your facial was free I wouldn't bother going there. There are plenty of places in Williamsburg with owners who are kind and helpful. Perhaps you can learn from Karina from Ardent Skincare. I asked her the same questions I asked you on the same day but see the difference between how she responded to me versus how you did in my attached video. Notice how she didn't need to mention how long she's been an esthetician because it's irrelevant. Besides who would ever tell a potential customer that they suck? I truly hope people see my review. As you can see I've never posted one ever but this person is appalling and people deserve to know her true colors. By the way most business owners appreciate candid feedback. If you can't accept honest reviews then you shouldn't be on here. These are intended for customers to share to help others.

Heather is so prompt and professional. I got a few waxing services and I am very happy with it…read more Heather took her time with the details of where I got waxed. I felt she really made me get my money's worth. She really made me feel welcomed and comfortable and we chatted about a lot of things where I realized she's so down to Earth. I'll be back for sure found a customer centered wax spa

I am still relatively new to the area so I was unsure and hesitant where to get my hair braided…read moreespecially with some of the reviews from other places that I had seen;however with first speaking with the owner she put me at ease with the process and the cost. I have not been anywhere that includes a wash, dry, and hair included for the reasonable price I was quoted. I came in for a quick consultation where she could see what my hair needed and could handle and that same weekend she was able to do my braids. The braiding was neat and secure but not too tight. Also while she was doing my hair she noticed areas of my hair that needed more attention and care and made me aware of what I could do to help those areas. The time it took for her to do my hair flew by because of the conversations and attention she paid to me. I'm so happy I came across her and will definitely be going back especially to try some of her other services.

From the owner: Pure Elegance Salon & Spa is devoted to providing the highest quality in services such as…read morespecializing in kinky, curly textures, healthy nails (acrylic & gel available), pedicures, braids, weaves and more.