I received a call back and was inquiring about the facial services to better understand what they are since there were no description on the website. See attached photo. i have never been there before so I think it's only fair to ask questions such as how long is the facial etc. I must've triggered some sort of insecurity because she resorted to saying how long she's been doing this which didn't address my question. She became defensive and told me that I should go with whomever I typically go to. Funny thing is I never even said that I was interested in booking an appointment as I was just calling to inquire just like I did with other places in Williamsburg. With that type of customer service over the phone, I wouldn't even bother seeing how it would be like dealing with her in person. I even told her I'm from out of town and only going to Williamsburg for vacation. With that attitude I don't know how you would compete against other places. I rarely publish reviews but felt compelled to write one to help out other consumers who are contemplating whether to try this place out or not. I don't think this person should be in business if you don't know how to help customers. What makes certain businesses last longer than others is when they can provide an overall positive experience from start to end. You really should reassess if you're in the right service industry given its health/wellness-related. I support small facial salons because they tend to be more passionate about what they do and it shows in how they talk about their services. I've been getting facials all over as I travel on vacation almost every month and typically not the same place and I always get a facial or massage in places I've never been to as I like to come home relaxed - after all that's why people go on vacation. I'm not sure why this individual would feel the need to dictate what I do on my time and where I should go for my facial. Response to owner's comment: That is not accurate that I would ask if you would screw up my face. Why in the world would anyone ask that?That doesn't even make sense. I simply was asking what the difference was between the clarifying facial vs the pure results facial, what product you use and if you included extractions. The fact that you said: I'm not at the shop to remember my products" is concerning given how much experience you claim to have and how you say you customize it according to the individual. You couldn't even name one brand! I ask because I prefer organic products and because you couldn't tell me what product you use then what makes you think I would've booked with you to even reject me? My comment was that unlike massages where its likely can't rare to cause any permanent damage in comparison to facials. We only have one face and if someone messes it up due to the product they use or being too hard when doing extractions; this can be irreversible. I explained this was why I was asking questions so I can feel comfortable and understand what your services entail and what product you used, but I never accused you nor directed that towards you or ever questioned your experience. I was surprised she reacted the way she did. The fact that you are being defensive again and turning this around on me speaks the kind of person you are. If you read my review if I wanted to bash you I probably would have said: It's 2025 perhaps if you invested on designing a site that is professional and user friendly then people wouldn't have to call for clarification and ask questions. I should've not even bothered to inquire as soon as I saw how plain your site looked and on top of that it's not even secure. No one has provided a review on your business in Yelp since 2020! For someone who has over 20 years being an esthetician and to only have 3 testimonials on their website? If you are truly as good as you claim to be I would think you'd have more customers raving about you. Even If your facial was free I wouldn't bother going there. There are plenty of places in Williamsburg with owners who are kind and helpful. Perhaps you can learn from Karina from Ardent Skincare. I asked her the same questions I asked you on the same day but see the difference between how she responded to me versus how you did in my attached video. Notice how she didn't need to mention how long she's been an esthetician because it's irrelevant. Besides who would ever tell a potential customer that they suck? I truly hope people see my review. As you can see I've never posted one ever but this person is appalling and people deserve to know her true colors. By the way most business owners appreciate candid feedback. If you can't accept honest reviews then you shouldn't be on here. These are intended for customers to share to help others. read more

Spa Artistry - Spa Artistry's unsecured website only offers 3 facial services and none of them has any description or duration. - Skin Care Near Me - Williamsburg, Virginia

Heather is so prompt and professional. I got a few waxing services and I am very happy with it. Heather took her time with the details of where I got waxed. I felt she really made me get my money's worth. She really made me feel welcomed and comfortable and we chatted about a lot of things where I realized she's so down to Earth. I'll be back for sure found a customer centered wax spa read more

Heather is fantastic! She is the first person who has matched my brow tinting to my confusing mix of red and blonde hair. She spends time making sure they are exactly how you want them and she is so fun to talk to! I will definitely be coming back and I'm even getting my eyelashes done by her next week because she was so great!! read more

The best place I have found to get waxed Heather is awesome. She is super gentle and is extremely easy to deal with. It's such a nice place to get waxed it's a calming environment. Shes very caring and helps alot with follow up care read more

I have been a client at Spa Artistry for some time now and I highly recommend heather for all your spa needs! She takes her time with her services, and is very personable and professional at the same time. Not once I have felt rushed at her spa so you know she enjoys doing what she does. Her prices are also very reasonable and her spa is very clean and welcoming! read more

Heather is AH-mazing at what she does... the girl has skills! I've been going to her for over 3 years and she has never disappointed me , she always aims to please and always put her clients needs first...knowledgeable and talented as an Artist is ... she's the Best! read more

A gem of a spa tucked away in a quiet, wooded corner of a small business complex. The interior is fresh, nicely appointed, and relaxing. There is even a wall mounted faux fire feature in the treatment room which added an extra touch of sophistication to the atmosphere. Heather takes her business seriously and customer service is a high priority. Her hour long facial was a dream! With expertly applied products sprinkled with a neck and shoulder massage, I walked out supremely relaxed and glowing. I highly recommend her! read more

I have been a client of Heather for several years now. I go to her for eyebrow waxing and mani/pedis. Heather is always professional and friendly. Her new spa in Williamsburg is stunning! The location is quiet and really allows you relax and unwind. As always, Heather does a fantastic job and takes her time with her clients. I never feel rushed and I always leave pleased with my services. You can tell that Heather really takes pride in her job and her business because she always strives to make you feel comfortable and happy. I highly recommend this spa. read more

Heather was wonderful! I have been waxing for years and she did an amazing job in being thorough and very gentle. She was awesome at letting me know her availability as I booked last minute. I would definitely recommend her! read more

Went in today for a pedi last minute. My feet are a mess and can be hard to work with lol. It has been a while and my feet really needed some attention. My feet were pampered and received exactly what they needed and I walked out with pretty toes and happy feet. I will absolutely return to Spa Artistry and use more services again. read more

I cannot say enough good things about Heather. I started seeing her for my waxing services about a year ago, right before my wedding. I had never gotten anything other than my eyebrows/lip done before, and I was super-nervous. I had no idea who to go to in the Williamsburg area, and I had no idea how far in advance I should have called. After an internet search, Heather at Dolce Vita in Yorktown had positive review after positive review on Yelp. I called and the receptionist actually had me talk directly with Heather. Heather squeezed me in over two days so that I could get everything done before my wedding. That's the kind of person Heather is: she treats you like a friend right off the bat. What was supposed to be a one-time, special service for my wedding has turned into a 5-week ritual! If I lived in NN I would probably go in more frequently for my under-arms. She's that good. Heather is one of the sweetest people you will ever meet, and she is an excellent esthetician. Heather has always been gentle, but now that she has her own shop and has control over the products she uses, there is very little pain for any service--and I do know it when I say any service. Her prices actually got more affordable, and it takes less time to do my full-leg waxes, too! If my experience is any indication, it's clear that Heather cares about her clients and does her very best for them. If you're looking for comfort, reasonable prices, and experience look no further. read more

Heather was so nice and professional! Making an appointment was very easy. She made my first Brazilian manageable. I'm so happy with the results, would highly recommend! read more

I have gone to Heather for years. She is truly a professional that put her clients before herself all the time. She is the best esthetician ever. read more

Heather is the best! I used to go to Dolce Vita in Yorktown to get my Brazilian wax with Heather. So happy she got her own shop located inside of Sola Salon, she's in Suite 18, Spa Artistry in the Jefferson Commons. She is amazing that I even when I moved to Winchester VA I still come to Newport News to see her every 4-5 weeks. I get all my waxes done by her and I'll be trying her facial services soon!!! read more

Heather is absolutely amazing. She has a true passion for what she does and about her clients. Who she treats more like family then a client. From waxings, facials to make up she has you covered with a all natural products. Just can't say enough great things about her. Once you go to her you won't go anywhere else........ read more