The owner greets everyone with kindness and welcoming She…read morematches the jewelry to the person with accurate perception! Her items range in price from small trinket gift to elegant splurge. She understands her customers and gears her presentations to their tastes. Although her offerings impress in each categories, the decorative gift bags make any purchase worthwhile. Each season she changes the designs on the silver or gold bags. A small shop,with ornate window dressing, that is easy to pass while in town- DO NOT miss this gem

This is a one of a kind store dedicated to estate and antique jewelry. Not many of these left…read morearound and perhaps the only one in Massachusetts at this point. The owner, Mary Vessel is an Armenian sweetheart that will really put you at ease in her small doll-like shop. She is enthusiastic about pieces from yesteryears and handmade Victorian, Edwardian, art-deco styles that are seldom found in stores these days. Prices are very reasonable for the personal service and quality of her miraculous finds. A unique store.

Had some dental gold I wanted to sell. I got a quote of around $50 from an internet place but then…read moreremembered Goddard and how nicely he fixed a gold chain I had. I assumed I'd get a bit less money but wanted to support local businesses. So I was surprised and very happy when I got $65 for the gold. After this he did a job for me of modifying a gold chain to have inline stars of david. The work was perfect and the price was unbeatable. Note that in the picture the only Goddard work is the gold chain mod, the actual stars and cross are not gold and not an example of the exquisite custom work he does for people who have a lot more money than I do :-)

Adam and Richard were astonishingly kind and patient working with me. I had a specific budget and…read morethey went out of their way to work with me and create a memorable experience. They are the real deal and worth a visit. I will definitely return.

My fiancé and I recently visited Artinian Jewelers in Lexington, MA, and I feel compelled to share…read moremy experience. Twenty-five years ago, I purchased a gold setting from Artinian at the Jewelers Building in Boston (which they are no longer located in) for a diamond ring that had been passed down to me by my grandfather. The ring had a damaged setting, as my grandfather--being 'old school'--had cracked it while trying to adjust the size himself with a pair of pliers, fearing that jewelers would replace the original diamond (an old miner's cut) with a cubic zirconia, which was apparently a common practice back then. Despite this, I had a positive experience at Artinian and regarded them as a reputable jeweler, one I would frequently recommend to others and trust with my own jewelry. Fast forward to today, and the ring no longer fit me, needing resizing and the prongs reset. My fiancé also had a ring enhancer that was too small to wear with her engagement ring and needed resizing. We thought this would be a simple request, as ring resizing is a standard service for any jeweler. So, we weren't expecting to leave without knowing the cost of the repairs. However, we were surprised when Artinian asked us to leave not only the two rings for resizing but also my fiancé's engagement ring for them to "determine the size of the enhancer." This didn't make sense to us, as they had already taken measurements of the ring, and we were only requesting an estimate at that time. Nevertheless, we complied, leaving the rings behind and were told we would be contacted with estimates. Three days passed without any communication, and we grew increasingly unsure about whether resizing the enhancer made sense, as it depended on the cost. I called to inquire about the estimate and was told by a woman on the phone that she was unfamiliar with our job but would look into it and get back to us--presumably the same day. But no call came. For three days in a row, we called, each time being promised a callback with an estimate, yet no one followed up. My fiancé, now feeling uncomfortable without her engagement ring and growing frustrated, wanted to visit the store and get the rings back. While I had previous positive experiences with Artinian, she had never dealt with them before and was less forgiving of the poor service. She felt it was best to part ways with them and find another jeweler. At the end of the day, with still no estimate in hand, we visited the Lexington location. We explained to the desk staff that we had dropped off our rings for an estimate a week earlier, called multiple times to follow up, but had not received any response. One of the women behind the desk then informed us that estimates typically take a week. I questioned how long the actual work would take if estimates took that long. At that point, the goldsmith from the back suddenly stood up, angrily approached us, and said, "Go find another jeweler." He accused us of "barging in" and demanded that we leave the store. Clearly, there was no intention of offering an apology or taking responsibility for the lack of communication and poor customer service. The situation escalated when I asked to speak to the owner. The goldsmith quickly replied, "You don't need to know who the owner is," and insisted that we leave immediately. I told him that I would be sure to share my negative experience with my friends and family, and I asked him how this behavior benefited the business. He had no response. In a highly competitive industry, pushing customers away like this is a surefire way to harm the business in the long run. It became evident that the goldsmith was stressed and overworked, taking his frustration out on us, the customers. This is not a recipe for success. My initial visit to Artinian was based on a positive experience from many years ago, but it is clear that the business has changed since then--and not for the better. The current staff seems disengaged and has lost sight of why they are in business: to provide a service that makes people happy. Jewelry is purchased for special occasions, to celebrate important moments, and this experience completely soured me on Artinian. I will never return, and I encourage others to read this review and others that share similar negative experiences. It's important to carefully consider whether you want to trust your valuable jewelry to a business that clearly doesn't prioritize customer service or satisfaction. Upon reviewing other negative feedback, many of which share my concerns about poor customer service, I noticed that the Owner of Artinian has responded. However, rather than taking responsibility, the responses focus more on offering an explanation for why the problems occurred. When a customer reaches the point of leaving a review, an explanation feels irrelevant. Disenchanted customers like myself have already moved on, as there are plenty of other skilled jewelers in the area who value their customers.

I came to Artinian Jewelry in Lexington Center not knowing anything really about engagement rings…read more Brie worked with me to design a beautiful, unique ring. Brie was professional, patient, informative and steered me with a focus on durability. Brie's husband Michael crafted the ring skillfully and completed it for me right on time. I am very satisfied with my experience working with Brie and her husband and the outcome. Thank you Artinian Jewelers.

Boston Bijoux is a gem! I recently purchased a pair of earrings and a ring that I absolutely adore…read more The selection is beautiful, and the quality of the jewelry is outstanding. What really sets them apart is their exceptional service. They replaced a missing diamond in my engagement ring and polished the ring so beautifuly that it looked brand new. The craftsmanship and attention to detail exceeded my expectations. Everyone was friendly, knowledgeable, and a pleasure to work with. I highly recommend Boston Bijoux for both jewelry purchases and repairs, and I look forward to returning in the future.

Came to see if they change a battery on my watch Close to…read moreclose time like 15-20 minutes before The guy told me to come back Tuesday because they can't do it in so little time How long they take to change a battery Wondering why this places are going extinct

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I'm truly sorry to write this review, but my patience is gone. I have had continuing issues with…read morepoor communication - calls and texts not being returned, prices not being provided, etc. It hasn't been just once or twice and it's unprofessional and uncomfortable to have multiple pieces of jewelry there and no one replying. Over a week ago I received apologies but it is still happening. It only takes a few minutes to reply - saying you are busy is not an acceptable excuse. Additionally, one item was not completely repaired the first time. Frustrating. It's disappointing to read good reviews and have this kind of experience. I've left another message and sent another text - PLEASE reply so that I know what is ready so I can pick up my jewelry.

I have recently had the pleasure of asking KB to work on both my engagement/wedding rings as well…read moreas a bracelet. Both father and son have been so incredibly helpful, polite and professional. If you need your rings cleaned, polished, repaired or adjusted, this is absolutely the place to go!

This summer I had the pleasure of working with Rob on a custom engagement ring for my fiancée. When…read moreI first found KB Jewelers, wasn't sure where to begin but after one meeting with Rob I had already decided that a custom design was the way to go - and boy was I glad I did. At each step, from picking the main stone, accents, band and setting we were given so many beautiful options. Some we hadn't even considered, like choosing kite diamonds for the accents. I can tell Rob has a passion for his work and it shows in his fantastic taste and beautiful and high quality craftsmanship. My fiancée and I were both in awe of how beautiful the ring he crafted for us was and I am so glad I made the decision to go through the process with him. Did I mention his prices are honest and affordable too?! I never once worried that we were blowing my budget and he did everything in his power to make sure we were getting the best for our money. I'm certain I'll be heading back in the near future once the time arises for wedding bands :). Thank you again Rob for this lovely ring!!

I stop in whenever I'm in Concord. Recently, I stopped in to take a peek for something to wear for…read moremy son's wedding. This top jumped off the rack and the astute clerk matched the most perfect earrings with it. They definitely MADE the outfit. I was thrilled and one of my son's friends grabbed me on the dance floor just to tell me how beautiful I looked......... thanks to the gals at The Grasshhopper that helped me that day with my friend Sandra who lives in Concord. ( I live in New Orleans....wedding was in Richmond, Va.) Mary Ann Kauchak

I recently went to the store to purchase a few tops for my daughter. I was assured by the…read moresalesperson the items could be returned if they did not fit properly. The tops needed to be returned because they did not fit. When I went back to the store with the receiptI, I was informed that they could only be returned for store credit. The salesperson showed me the yellow sales receipt stapled to the cash register sheet. On the yellow paper receipt was stamped "returns for store credit only". My issue is that the yellow store receipt was not submitted to me for review prior to running my card through for payment. There is no way I would purchase anything for Store Credit Only. BUYER BEWARE!!!!! If I could give them a negative star, I would