I have been to Artinian countless times. I have been coming to this store since I was three years…read moreold helping my father pick out a gift for my mother in celebration of my forthcoming baby sister. I've had items engraved, items repaired, seen my mother's engagement ring resized beautifully. Last fall, I came to Artinian to purchase a wedding ring for my now-husband. Throughout my life, my family and I have purchased or brought our most precious pieces here for repair, and we have always found that Artinian Jewelery has done business with the utmost integrity. I see some negative reviews here, and it just doesn't sound anything like the lifelong experience I've had with this jewelry store. I'm quite confident reading these anecdotes that either miscommunications or a rare but honest mistake occurred-- this is not a jeweler that will take advantage of you or nickel and dime you. They are good people that care about their craft and their customers. Shop local, guys! You won't regret it.

My fiancé and I recently visited Artinian Jewelers in Lexington, MA, and I feel compelled to share…read moremy experience. Twenty-five years ago, I purchased a gold setting from Artinian at the Jewelers Building in Boston (which they are no longer located in) for a diamond ring that had been passed down to me by my grandfather. The ring had a damaged setting, as my grandfather--being 'old school'--had cracked it while trying to adjust the size himself with a pair of pliers, fearing that jewelers would replace the original diamond (an old miner's cut) with a cubic zirconia, which was apparently a common practice back then. Despite this, I had a positive experience at Artinian and regarded them as a reputable jeweler, one I would frequently recommend to others and trust with my own jewelry. Fast forward to today, and the ring no longer fit me, needing resizing and the prongs reset. My fiancé also had a ring enhancer that was too small to wear with her engagement ring and needed resizing. We thought this would be a simple request, as ring resizing is a standard service for any jeweler. So, we weren't expecting to leave without knowing the cost of the repairs. However, we were surprised when Artinian asked us to leave not only the two rings for resizing but also my fiancé's engagement ring for them to "determine the size of the enhancer." This didn't make sense to us, as they had already taken measurements of the ring, and we were only requesting an estimate at that time. Nevertheless, we complied, leaving the rings behind and were told we would be contacted with estimates. Three days passed without any communication, and we grew increasingly unsure about whether resizing the enhancer made sense, as it depended on the cost. I called to inquire about the estimate and was told by a woman on the phone that she was unfamiliar with our job but would look into it and get back to us--presumably the same day. But no call came. For three days in a row, we called, each time being promised a callback with an estimate, yet no one followed up. My fiancé, now feeling uncomfortable without her engagement ring and growing frustrated, wanted to visit the store and get the rings back. While I had previous positive experiences with Artinian, she had never dealt with them before and was less forgiving of the poor service. She felt it was best to part ways with them and find another jeweler. At the end of the day, with still no estimate in hand, we visited the Lexington location. We explained to the desk staff that we had dropped off our rings for an estimate a week earlier, called multiple times to follow up, but had not received any response. One of the women behind the desk then informed us that estimates typically take a week. I questioned how long the actual work would take if estimates took that long. At that point, the goldsmith from the back suddenly stood up, angrily approached us, and said, "Go find another jeweler." He accused us of "barging in" and demanded that we leave the store. Clearly, there was no intention of offering an apology or taking responsibility for the lack of communication and poor customer service. The situation escalated when I asked to speak to the owner. The goldsmith quickly replied, "You don't need to know who the owner is," and insisted that we leave immediately. I told him that I would be sure to share my negative experience with my friends and family, and I asked him how this behavior benefited the business. He had no response. In a highly competitive industry, pushing customers away like this is a surefire way to harm the business in the long run. It became evident that the goldsmith was stressed and overworked, taking his frustration out on us, the customers. This is not a recipe for success. My initial visit to Artinian was based on a positive experience from many years ago, but it is clear that the business has changed since then--and not for the better. The current staff seems disengaged and has lost sight of why they are in business: to provide a service that makes people happy. Jewelry is purchased for special occasions, to celebrate important moments, and this experience completely soured me on Artinian. I will never return, and I encourage others to read this review and others that share similar negative experiences. It's important to carefully consider whether you want to trust your valuable jewelry to a business that clearly doesn't prioritize customer service or satisfaction. Upon reviewing other negative feedback, many of which share my concerns about poor customer service, I noticed that the Owner of Artinian has responded. However, rather than taking responsibility, the responses focus more on offering an explanation for why the problems occurred. When a customer reaches the point of leaving a review, an explanation feels irrelevant. Disenchanted customers like myself have already moved on, as there are plenty of other skilled jewelers in the area who value their customers.

Was busy when I went in but they resized my ring quickly, about a week, and at a decent price!…read moreThanks!

Friendly service. Informative and thoughtful about the process. Love the results for both pieces!read more

The most spectacular engagement ring I have ever seen!!! I…read morefound this place while doing a google search for places around the Burlington area that did custom jewelry. I wasn't particularly impressed with the website but since the reviews were good I thought I'd give them a chance. This place exceeded my wildest expectations! First of all, I love that it is a family owned business. There are two brothers that own and operate the place. I worked with Brahim on the design of my custom engagement ring. I had been shopping with my girlfriend a few places but she could never seem to find a ring that she totally loved. I went to Brahim with a number of ideas for what I wanted to include in a ring. Brahim was completely professional as he worked with the ideas that I wanted creating sketches and even offering a few ideas for stuff that I hadn't even thought of. He also wasn't pushy about me getting anything too expensive and even suggested that if I wanted to buy the diamond from someone else and bring it to him that would be fine. He's not in the diamond business but did a search for me and in the end actually found a perfect diamond at a great price from someone he knew in the industry. Not to mention the fact that his prices are extremely fair! Having looked at plenty of ring settings and prices his quote was almost equivalent to those at other places that aren't custom made! Once we had agreed on a design in just 3 weeks he was done! The ring came out absolutely perfect and exactly as he had described it would. He actually ended up adding 4 extra diamonds in the band and he didn't even charge me extra for them! Not to mention, every time I went back to him he would even remember my name. Needless to say my fiancé completely loved the ring! She said it was the most beautiful ring she had ever seen. I have already recommended Brahim to a friend who's getting engaged soon and would highly recommend him to anyone who is in the market for custom jewelry. Brahim was an absolute pleasure to work for, guarantees all his work at no extra charge and delivers nothing but quality product. 5 Stars! UPDATE: I can't say enough good things about this company. They do things the old fashioned way, completely by hand, and they stand by their work. The best customer service I have ever seen. I bought my wife's custom engagement ring from Brahim back in 2012. Fast forward a few years, my wife found that the ring just didn't fit as well as it used to (she lost some weight). I dropped by Brahim's shop and he bent over backwards to make it right. First he added a couple gold beads inside the band (per our our request) to try and make it smaller without a full resize. Unfortunately that didn't quite do it for my wife so we went back. Brahim offered to do a full resize...no questions asked! Now the ring fits beautifully! We went in the weekend before Thanksgiving and he had it ready 4 days later! Awesome service! These guys are as good as it gets between customer service and standing behind their product! A pleasure to work with! Don't hesitate to give these guys a shot!

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I love Bedford Jewelers and have been a happy customer for many years. They have adjusted my rings…read moresizes and put on ring adjusters for very reasonable prices. Love their jewelry and their sweet little shiatsu dogs

Myself and my family have been using bedford jewelers for years. Reliable and great service. They…read morebuilt a custom ring for my grandmother that is our most prized heirloom jewelry. They have resized and repaired many things for us.

I have been going to Bernards for nearly 20 years. Whether it was buying my mom a Christmas…read morenecklace to now buying my fiancé an engagement ring, Bernards was always my first choice. The customer service is second to none and the prices are extremely fair! I would highly recommend shopping at Bernards for all of your Jelwler needs!

Very honest and upfront in their transactions. This quality is very important when choosing a…read morejeweler.

Townsend Fine Jewelry is the place to go for repairs or adjustments to your jewelry. I took my 30+…read moreyear wedding set in to have them resized and to talk about options to add on to my middle diamond and protect it. I met with Harry as a walk in and he listened to my needs and concerns and came up with the best solution and cost for me. I was told my rings would be ready in about two weeks, but to my surprise it was done in ten days! Today I went to pick up my rings and I'm speechless. My ring is gorgeous and it fits perfectly. I will be recommending Townsend Fine Jewelry to everyone looking for a great experience.

I got a ring sized and appraised there. The owner/jeweler…read morewas very nice. The store is clean and has a little gift shop. Came back in a couple days to pick it up. It looks great but damn was it expensive. He did quote me before I left, so, I knew going into it. But, it was my first time getting something appraised and first time getting a ring sized in many many years. I had no idea, so I just went with it. A month later, I went to my mom's jeweler with her to get something And the jeweler complemented my ring. I asked him how much he charged for appraisals and sizing (size down) and he quoted me 75% less. I then told him what I paid and his mouth literally dropped. I got ripped off.

We got engaged with a ring from a commercial jewelry store in the mall, and didn't even own it for…read more24 hours before a diamond fell out! Long story short, we discovered Facets Etc., and they created an absolutely stunning custom engagement ring, and now our wedding bands too. I cannot recommend them enough! They worked with us on our budget for both ring projects and are truly exceptional at what they do. Now that we're married, my ring is perfect, with every stone intact! If you're considering a chain jewelry store, don't bother, they simply don't care. For the perfect piece of jewelry for your special day, stop by Facets Etc. and tell Colby and his wife sent you. You'll get nothing but professional, flawless service. Skip the mall, and chat with them instead!

The owner, Tracey Smith helped me create a custom diamond engagement ring last summer. Her…read moreexpertise was incredibly appreciated and her guidance with regards to stone and setting pairing certainly put me at ease during this fun, yet intimidating process. The end result was one heck of a ring! After meeting with Tracey in Groton, MA - I took the finished product, my engagement ring back to Colorado and carried it for 53 miles into the Leadville 100 Trail Race. I intercepted my now-wife Jenny, near the top of Hope Pass just shy of 13,000 feet (she was also running the hundred mile race) and proposed to her there. We'll have that story forever. I would encourage anyone looking for 5-star stones, metals and advice to give Facets a visit!

Let me explain. Charbel IS fine jewelry. He has been crafting absolutely stunning pieces since he…read morewas a young boy. He speaks to gold, he holds hands and sings Kumbaya with diamonds. I jest, yes, but only because when I visit Princess Diamonds in their beautiful new location, I am happy, knowing that I am being treated fairly by very special people. I also know that I am getting a product that was created, not just made. Yes, it is different. He is my jeweler for life. Charbel is not afraid to be honest. He tells you the truth, not just want you want to hear. He always has great suggestions for modifications that make something nice into something gorgeous AND very special! Want Bling, do the Right Thing! Visit Charbel at Princess Diamonds. Todd Out. (Mic Drop)

Beware! They do not deserve one star. If you purchase anything from this store get it checked by…read moreanother jeweler. They made my family pearl bracelets with fake pearls. Long time resident of Burlington...please stay far away from this store!