ARS has provided excellent service for both our plumbing and HVAC needs. They were quick and efficient and did not leave until the issue was fixed or they had a plan to fix our problems. Brett was our HVAC technician and he was respectful, detailed, and thorough in his work. Absolutely recommend ARS and Brett. read more

Extremely unreliable. I had used this company for two services previously and had fairly positive experiences, so when I needed a third service for my A/C unit, I booked them again. Unfortunately, this experience was completely different. There were five separate times when they were supposed to come out but either didn't show up or told me at the last minute that they needed to reschedule because they didn't have a tall enough ladder. Communication throughout the process was extremely poor. On more than one occasion, they told me the appointment needed to be rescheduled but then never actually followed up to reschedule it. I repeatedly had to call the office myself just to find out what was going on. On multiple occasions, I called to ask when I could expect someone to arrive and was told that someone would call me back with an update. I never received those calls, and then no one showed up for the appointment. After repeatedly rearranging my schedule and trying to get someone to actually come out, I finally gave up and decided to use another company. I honestly don't think I've ever left a negative yelp review before, and I don't leave one lightly. I gave them multiple opportunities because my previous experiences with them had been fine, but five failed attempts to complete one service is unreasonable. If reliability and communication are important to you, I unfortunately would not recommend this company. read more

water softener valve failed and just needed a 2 copper pipes cut and a new U piece put in. 2 cuts, 2 solder joints and 4 or 5 inches of copper pipe to bypass the failed valve. Their quote was sooooo high I almost laughed in their face, but I didn't want to be rude. They quoted me $725, I got it done for $250. These guys are crooks. read more

I needed a propane to nat gas conversion kit installed on my BBQ. I was very specific in my online request. Heard from ARS , said no problem. When they called me to set up an appointment I reiterated what needed to be done. The rep first said "so you need a new gas line installed. " I said "Noooo, I have a new gas line. " Then I AGAIN reiterated what I needed done. The rep then said "oh, we don't do that." I was so pissed off, I just said then you've just wasted both of our time. And hung up. TOTALLY messed up. read more

I had appointment with ARS last month and was told midday that they did not have enough technicians that day. So, I was rescheduled to a date a month later. Yesterday was my appointment and I sat and waited all day long. I received a text at 12:30 p.m. indicating that I was still on the list and would be called when they were on their way. WELL, they never called so I sat there waiting all day for NOTHING. I checked my email and text to see if they had tried to contact me after they closed but NO. I checked today and nothing. I have not heard from them at all. Not impressed with their service. I feel it was their responsibility to call or contact me to let me know that they would not be able to keep the appointment. read more

If I could provide a zero review, I would. The appointment was supposed to be between 2pm- 6pm. The technician never showed up, no calls, no text. Very inconsiderate. I called multiples times to check the status of my appointment until 10:15 pm, only to get an AI to tell me that the technician is running late. I told the AI that they suck and was connected immediately to a person. I told the guy they suck and was inconsiderate of their customer's time. The guy had the audacity to ask me if I want to schedule an emergency appointment with them, I'm sure he suggested that so they can charge higher. DO NOT CALL THIS COMPANY IF YOU NEED ANY SERVICES FOR YOUR PLUMBING AND AIR CONDITION. Save yourself from aggravation. I rate this company 0 out of 5. read more

I used Tarpy for many years, but then they were bought out by ARS. NOT HAPPY! I had an appt on Sat with an arrival time between 2:00 and 6:00. I told them, when scheduling, that I had to be somewhere by 6:00, they said no problem. At 5:00, I called and they gave me an ETA of 5:57. I rescheduled for today between 8 and 12. I got 3 phone calls to "confirm" yet they didn't have my appt noted and wanted to schedule a new appt. Finally, I received a confirmation text with date and times. At 11:00, I called and was told they didn't have anything scheduled for me. After 3 calls and a text?? I asked to speak to a supervisor and was told they would have a supervisor call ASAP. 4 hrs. later and still no call. I'm DONE with ARS. read more

Extremely unreliable. No showed my appointment on Tuesday with no call or notice, after I had called the day of to confirm. I made the mistake of rescheduling for today after the no show. The window they provided was 2-6PM. At 4 I received a call saying that they couldn't make the appointment and asked if I wanted to reschedule for two weeks out, which was their earliest availability. No thanks! Do yourselves a favor and find someone more reliable that cares about your time. read more

I made an appointment while @ Lowe's for a HVAC tuneup a week ago. My HOA requires a COI (Certificate of Insurance) to access property. After multiple calls over the week and lack of any response, I cancelled my appointment. I cannot recommend ARS. read more

Great Company . Great friendly professional referral. Thanks for the lead. Honest about equipment rentals and insurance requirements.

Javier was very responsive and quick. He was prompt and did a wonderful job. This is the second time I used ARS/Rescue Rooter and both times their service was excellent. read more

My husband hired this company for a clogged drain. They dug up our grass destroying our sod and gopher barrier then said that it was not what they had expected and they were not able to fix it. We had another plumber come out who said ARS was completely wrong about the problem. They were able to fix it with minimal impact to our backyard for less than ARS was quoting which included $1200 of new equipment that was not part of the ARS quote. They required a deposit so we basically paid them over $500 to dig an unnecessary hole in our backyard that we now have to pay to get fixed. On top of all that, they keep scheduling appointments we didn't ask for to come back out. We have told them the issue is resolved and then we get another email that an appointment is scheduled. When you call you don't talk to a local offices it's more like a call center so the whole thing is a pain. - Premium Service provider is laughable considering their technicians were wrong about the issue, never actually fixed anything and they kept our deposit without following up on their "service guarantee". There was nothing premium or exceptional about our service either in customer service quality or expertise. read more

Totally outrageous pricing---being mature and getting 'gouged' for such a little job taking just about 3 hours time and priced at about $1,000.00/hour and the materials costing a lot less maybe $350.00 max and they do 'keep' supplies on their trucks...would NOT recommend them ever to anyone for this type of 'abuse' being a mature couple. They were rip-offs to say the least and yet they are still in business??? I could NOT sleep at night 'stealing' from people day in and day out...Your company 'pricing' and sales of that 'pricing' should NOT be in business---YOU may rip all of US off but KARMA will take care of you doing this to people who WORK hard for their money for your company to just STEAL it---KARMA IS ON ITS WAY!!! I would have given you a 'negative 5' instead of a '1'...be AWARE they DON'T CARE for anything else but your MONEY!!! read more

Just awful. Made 3 appts. First one they were clearly not going to arrive within the time promised so I had to call them and reschedule. Second appt was a no show. I Called to complain. They rescheduled me. Second appt they call and cancel ... say no one is available. I'll find someone else. read more

I am absolutely disturbed and angry about what happened during a recent service visit from ARS Rescue Rooter. This is NOT just a case of unprofessional behavior--it's something much worse. After reviewing video footage from my home, I discovered their employees showed an unusual and inappropriate interest in my property. They weren't just there to do plumbing work; they paid excessive attention to personal details inside my home and even engaged my elderly mother in conversation to learn my work schedule--specifically when I leave and return home. This raises huge red flags about whether they were trying to gather information for something other than plumbing. I now fear that private information may have been disclosed, and I'm worried about possible unauthorized entry, theft, or even a home invasion. I live with three women, and we are all shaken and fearful as a result of this incident. I've lived in this home for over 30 years and have never experienced anything like this until ARS came here. This behavior is completely unacceptable and makes me question the safety and integrity of their employees and company practices. I REQUESTED A FULL REFUND AND WAS DENIED! If you value your privacy and safety, I strongly recommend you think twice before letting this company into your home. The pics show them sitting with my 83 years mother going over the bill. Then 5 minutes later, one worker is sending a camera down the drain while the other worker is still sitting with my mother. Since the bill was already paid, why now run the camera? read more

ARS Rescue Rooter - 5 minutes after the bill was paid, they are now running a camera to verify clearance or look for more issues to gain more work. - Plumbing Near Me - San Diego, California

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We have a very old house with cast iron and patchwork plumbing. Everything started to back up - toilet, wash machine, kitchen, shower. Thomas and Cole figured out the issue & the financing and now we are smooth sailing. read more

THE WORST MOST INCOMPETENT EVER - used this company because I went through Lowe's they replaced my ancient air conditioning system in May. It's now July, and it still doesnt work. They have installed 3 new top-line home AC systems and none of them work. AND THEY DONT BOTHER SHOWING UP FOR APPOINTMENTS EVEN THOUGH THEY KEEP ME WAITING ALL DAY LONG. when I call to complain they say theyre busy, they cant come for 2 days or maybe 3 days, then they eventually show up, some poor schmoe works in the hot sun, cant figure it out, mutters something about saying he needs a part, and i dont hear from them for days or even weeks later. it's incredible because I'm paying $$$$. read more

My elderly parents considered getting a water heater and they quoted $7.5K. When questioned the tech was very defensive and rude. Went with someone else and was a lot less. read more

Until now they are the worst vendor to have encountered Came for estimates for new jnstallation of hvac They have a huge price tag which is the highest of all and used tactic on if you agree on today I will give Some discount . Even with discount also the price is almost double of other vendors How did reputed company like Lowe's use this company service I relied on Lowe's to have service provider with good repute read more

Consumer beware of this high volume sale and forget Brick and Mortar HVAC service. 5 months after purchasing, installing of full HVAC system from ARS Rescue Rooter and being issued gurantees of 24hour service, we were let down. Our AC went down 28 Oct. after numerous requests via phone center and 3 cancellations on their part. Our contract was not honored. The company guarentees in writing 24hour service or a $555.00 check issued for not being able to service. ( see pics). Now it is 3 November and after calling to speak with Management and asking if their guarantee holds water? I asked why I was not contacted after 48 hrs or 72 hrs? After sending an email to their Company, I get a call saying in short words, what do I want from ARS? Reasonable Service or courtesy notice. If that's what you want to spend your money on. Buyer Beware. read more

I had a great experience with ARS - super nice inspector followed by nice hard working installers. All prices were up front, nothing hidden. Also, financing available that was 0% for 12 months - very helpful! HVAC system is compact, quiet, and high efficiency. Love it! read more

Alway call these guys for my Pluming & Air Con. Check. Since Older Mira Mesa House. Attic Bi pass after 17 years Has issues. Techs Jonathan, Chris H, & Tom (Sup) are A+++ Customer Service. Honest , Helpful, & Professional. These guys are My Pluming Go to Always! read more

Don't use this nationwide compan! They will rob you blind. Nice guys came to fix my emergency plumbing issue but the company sucks and will steal from you. I was vulnerable and agreed to be charged $4850 for a simple fix. It should have probably cost me max $1000. I should have really researched this company before using them. If only I could go back in time and not sign my name on the form to pay that much money. Never again. DO NOT USE THIS COMPANY! BTW...I never write Yelp reviews but I felt this situation warranted one. read more

I had a ruptured water line in my attic so seeing that ARS had bought out Tarpy I thought it would be wise to contact ARS. They responded fast, took care of the leak. Made contact to other companies for the damage. On 5/8/2025 Scott and I signed a contract to replace all water lines because he showed me that the water lines in the attic had severe corrosion so if I didn't replace the water now other lines would rupture soon. I had the lines repaired throughout the house. As the repairs were being done in the bathroom which was damaged a plumbing subcontract came to finish the plumbing, he said the water lines in the shower were corroded and he could not install the shower fixtures without fixing the water lines. He asked why the water lines were not replaced including the shower lines. He also told me that if the lines in the other showers were like the bathroom we were going to have problems sooner or later. I have been trying to get someone ARS to respond to my calls and keep getting told someone from complaints would get in contact to resolve the issue I paid by financing of the project which cost $34465. I also had paid the plumbing contractor $450 and another contractor to repair the wall $1259.89 so additional $1709.89 and possibly further expenses to come for the other two bathrooms. A past employee of ARS informed me that is why he left the company, but he had forwarded the email to the person at ARS who handles complaints, but that person has been out since 8/13/2025 and nobody is available to handle or resolve this issue Hopefully now I will get a response from ARS. But I will also be forwarding this to the BBB. read more

ARS Rescue Rooter - Repaired water which should have been replaced with whole house water line job. - Plumbing Near Me - San Diego, California

Received maintenance work on my Minisplit . Ryan was professional , courteous and finished the job timely

I must say, I'm very very disappointed in ARS plumbing, I will never use them again. Here's what happened. A couple of Saturdays ago, I called them because I needed a center mount bathroom faucet installed. They said they had a technician in the Scripps Ranch area and he could come by in about an hour. When he arrived, he looked at the faucet and he said it would be $589 to replace it. I was really blown away by that high cost and when I pushed back a little, he said "look lady. I don't set the price, my company does either pay it or I can just collect the $99 service fee and be gone. He then said, I can drop $50 bucks off of it for a total of $530. We had company coming the next day, so I paid it. He was here for a little over an hour and got it installed. Here's where it gets a little weird. When I was paying the bill, he said instead of calling ARS in the future, call me directly, no need to go through the company, I'll come and take care of you. He would not leave until I took his phone number. It made me really uncomfortable, I really wanted him to leave my house. I thought about this for a few days and decided to call ARS and speak to somebody about the price and about this technician's comments to me. I called the main number, spoke to the person who answered the phone and told my story. She said she would leave a message for a service advisor and/or a billing supervisor and I should expect a call within 24 to 48 hours. I waited 2 days and no one called me back, so I called again, told my story again and was told I would receive a call in another 24 to 48 hours. I waited another three days, then called one more time, asking to speak to the service supervisor and I got nothing but attitude from the person that answered the phone. He was clearly not interested in helping me with this situation so I ended the call. It is clear to me that ARS is not interested in follow-through or following up with their customers, even when I am trying to tell them about a technician who is hurting their business. Customer service doesn't matter, it's just all about money. The whole situation has left a very bad taste in my mouth and I won't be calling them again. I am on the HOA board of my condo complex and we have recommended them many times to the residence in need of a plumber in our community, I won't be doing that again. Beware if you use them.. read more

I have used ARA and found the service reliable. In fact, I've spent lots of money with the company for a hot water heater, a water pressure valve and finally a Flow-Tech inline water system costing $3000. I have a new project regarding a Moen Smart Water Shut Off Valve which is a leak detector. You know what they want to charge me $89.00 to come out and give me an estimate! THIS IS HOW THE COMPANY TREATS A GOOD CUSTOMER SO BEWARE read more

BAIT AND SWITCH - STAY AWAY. They have a 2.0 rating on Yelp for a reason. I called for the advertised $79 Main Drain Clearing service with a free camera inspection. When the technician arrived, I explained the issue and was then told he did not have a camera to inspect the drain before clearing it. At that point, I told him they could return when they had the tools that were clearly advertised -- specifically, the camera. Before leaving, he suggested that if he were me, he would have the entire drain line hydro-jetted or even replaced. That was laughable. They hadn't inspected anything yet were already recommending replacing the entire drain. That's not professional -- it's upselling without diagnosis. The next day, I received a voicemail from the office saying they needed to speak with me about the service. When I returned the call, they asked questions I had already answered when booking the appointment (location of the slow drain and clean-out access). Then a "field supervisor," who had apparently been listening to the call, jumped on the line and spoke to me in a rude and confrontational manner. When I pushed back on his tone, he hung up. When I called back, they claimed they "hit the wrong button." I felt baited by the low advertised price just to get a technician on my property. Do yourself a favor -- find another plumber. If you're considering hiring them, make sure you get clear, written confirmation of exactly what they will do and what each service will cost. read more

We ran into the same problem again today. After charging me $3000 for 30 seconds clearing out our sewer line they had to come back out again today. Yesterday the toilet and quest house shower backed up. I manually plunged and clear the drains but since we were still under warranty from the first service we had them come back out. They wanted to charge me again and I told them no thanks. Sent them away. Do not recommend them at all. read more

Needed to replace valve under kitchen sink. $100 to come out, $100 for inspection (under sink cleaned out before he came), $200 for part ($15 at Home Depot) $200 for labor (20 min) No dificulties. But he did do a good job. Still one star for gouging. read more

Came out to look at clogged drain and said it would be 475 bucks for basic snake service. Same job was 200 bucks elsewhere. Save your money. read more

Worst company ever. Avoid at all costs! They gave me a 6-9 pm arrival time window. I called back around 9 pm requesting an update- due to a "system error" dispatch never got the request. Now they say the best they can do is 8 am arrival, and all other companies are now "after hours" so the price has drastically increased. Terrible customer service!!! DO NOT TRUST THEM! read more

Tarpy heating and air sold their business to ARS. We had a five year service contract with Tarpy so they passed it on to ARS. Tarpy was a very reputable, honest, family owned company who we enjoyed working with however, ARS is the worst company I have ever encountered in my entire life. We were scheduled for our annual maintenance service on our air conditioning unit and the company canceled five times before they finally showed up at our Beach House rental property. Each time we made the appointment. I had to hire someone to wait at the house for five hours, so I think I paid more waiting for them to show up than the Service visit. Next, we had an emergency call because the unit they serviced two weeks prior and said worked fine. Stopped working. I own a vacation rental and the Guests were not happy to have the mini split air not working, so I scheduled a service visit for the next day however, the company canceled. They are the worst. I would never recommend them in 1 million years. read more

***** AWFUL !!! THEY WERE 5 hrs late. We had a non active leak and they didn't even bring the right equipment when they came over. Then tried to upsell saying we needed to cut drywall and check for asbestos. Also, said they needed to rip out the shower and tub ( which was NO WHERE NEAR THE LEAK) looking at $3,000- $30,000 job!! Well we called a wonderful non scam plumbing company and they immediately found the leak ( after doing water detection and only cutting a small amount of drywall.) They replaced the pipe and fixed the leak for $675!!!! BEWARE OF ARS!!!! SCAMMMMERS 100% read more

Two things: 1. They charge $399 per pound of freon, so a 2lb recharge is $800. Also a condenser cleaning was $645. Got a 2nd quote from a local guy, he said condenser was good, recharged the system with 1.5lbs of freon for $100/lb! 2. They over schedule their techs daily. I get it, they want them to stay busy all day, but as soon as one customer says, ok let's fix it today--everyone else is getting canceled & rescheduled. Just be aware. read more

Won't even give a grade, scheduled an appointment to have summer tuneup on a/c. Tech could not make it on date, talked to office when they called, she said it would be following day. No show again....no call, I called they said that I wasn't on schedule.... terrible service, didn't even offer to reschedule... read more

Terrible experience!! Not even worth 1 star, they tried to rip me off. I will never call them again. I had a simple PVC pipe repair job that I needed, similar to ones I've needed several times in the past. The two local Fallbrook plumbers I usually use could not come out that day so I called ARS. In the past, these repairs cost under $200.00. The ARS guy looked at the simple job for 15 seconds and said it would cost $1200.00. I guess he thought I wouldn't know what it should cost. I told him that was ridiculous and he said OK fine, now pay me my $99.00 service call. I told him to get off my property. read more

They installed my air conditioner in 2019....and then would not return my call.... I've called them over 20 times to honor the contract. Nothing, and the unit needed some repair....they actually booked 2 appointments then cancelled the day before. This business has no integrity and will not back up their work. read more

We spent $22,000 on a brand-new, top-of-the-line heating and AC unit and inquired about a service plan at the time of installation. We were told it wasn't necessary. Fast forward one year and three days later--a service light comes on. When we called to have it checked, we were surprised to learn we'd be charged for the visit, and the quoted price over the phone ended up being inaccurate. What stood out most was how indifferent they were--clearly fine with us using another company to service the system they installed. It's amazing how friendly and responsive they are when they want your business, and how quickly that disappear once they have your money. Zero customer service. Think twice before making a major investment with a company that doesn't care about keeping your business after the sale. read more

Very good service. Both techs were excellent. I recommend them highly Water heater repair and faucet replacement. Great guys. read more