Drain line blocked between house and sewer main in street. (Thought it was clogged toilet until the plunger did it's job and emptied the toilet, but pumped the waste back up into the shower pan.) Called and made an appointment, then it was changed, then no-show with an offer to come 24 hours later, but that would would be too late for us, so we called another much-better-reviewed company which could come NOW. While the new company was here, ARS's Bill called to apologize for the scheduling confusion and offered to come look at it even though I already had another crew here. An hour or so later, this second crew had decided what needed to be done and it would cost $6500 to do it, so I called Bill back. He was here within the hour, opened the line, and showed my wife and I why it had blocked and how to prevent future problems like this. Total charge, $99--which was their advertised price for an initial service call. Other people have obviously not had such good experience with them, but we couldn't be more pleased with their work. read more

water softener valve failed and just needed a 2 copper pipes cut and a new U piece put in. 2 cuts, 2 solder joints and 4 or 5 inches of copper pipe to bypass the failed valve. Their quote was sooooo high I almost laughed in their face, but I didn't want to be rude. They quoted me $725, I got it done for $250. These guys are crooks. read more

I have used ARA and found the service reliable. In fact, I've spent lots of money with the company for a hot water heater, a water pressure valve and finally a Flow-Tech inline water system costing $3000. I have a new project regarding a Moen Smart Water Shut Off Valve which is a leak detector. You know what they want to charge me $89.00 to come out and give me an estimate! THIS IS HOW THE COMPANY TREATS A GOOD CUSTOMER SO BEWARE read more

My elderly parents considered getting a water heater and they quoted $7.5K. When questioned the tech was very defensive and rude. Went with someone else and was a lot less. read more

I must say, I'm very very disappointed in ARS plumbing, I will never use them again. Here's what happened. A couple of Saturdays ago, I called them because I needed a center mount bathroom faucet installed. They said they had a technician in the Scripps Ranch area and he could come by in about an hour. When he arrived, he looked at the faucet and he said it would be $589 to replace it. I was really blown away by that high cost and when I pushed back a little, he said "look lady. I don't set the price, my company does either pay it or I can just collect the $99 service fee and be gone. He then said, I can drop $50 bucks off of it for a total of $530. We had company coming the next day, so I paid it. He was here for a little over an hour and got it installed. Here's where it gets a little weird. When I was paying the bill, he said instead of calling ARS in the future, call me directly, no need to go through the company, I'll come and take care of you. He would not leave until I took his phone number. It made me really uncomfortable, I really wanted him to leave my house. I thought about this for a few days and decided to call ARS and speak to somebody about the price and about this technician's comments to me. I called the main number, spoke to the person who answered the phone and told my story. She said she would leave a message for a service advisor and/or a billing supervisor and I should expect a call within 24 to 48 hours. I waited 2 days and no one called me back, so I called again, told my story again and was told I would receive a call in another 24 to 48 hours. I waited another three days, then called one more time, asking to speak to the service supervisor and I got nothing but attitude from the person that answered the phone. He was clearly not interested in helping me with this situation so I ended the call. It is clear to me that ARS is not interested in follow-through or following up with their customers, even when I am trying to tell them about a technician who is hurting their business. Customer service doesn't matter, it's just all about money. The whole situation has left a very bad taste in my mouth and I won't be calling them again. I am on the HOA board of my condo complex and we have recommended them many times to the residence in need of a plumber in our community, I won't be doing that again. Beware if you use them.. read more

I am absolutely disturbed and angry about what happened during a recent service visit from ARS Rescue Rooter. This is NOT just a case of unprofessional behavior--it's something much worse. After reviewing video footage from my home, I discovered their employees showed an unusual and inappropriate interest in my property. They weren't just there to do plumbing work; they paid excessive attention to personal details inside my home and even engaged my elderly mother in conversation to learn my work schedule--specifically when I leave and return home. This raises huge red flags about whether they were trying to gather information for something other than plumbing. I now fear that private information may have been disclosed, and I'm worried about possible unauthorized entry, theft, or even a home invasion. I live with three women, and we are all shaken and fearful as a result of this incident. I've lived in this home for over 30 years and have never experienced anything like this until ARS came here. This behavior is completely unacceptable and makes me question the safety and integrity of their employees and company practices. I REQUESTED A FULL REFUND AND WAS DENIED! If you value your privacy and safety, I strongly recommend you think twice before letting this company into your home. The pics show them sitting with my 83 years mother going over the bill. Then 5 minutes later, one worker is sending a camera down the drain while the other worker is still sitting with my mother. Since the bill was already paid, why now run the camera? read more

ARS / Rescue Rooter San Diego - 5 minutes after the bill was paid, they are now running a camera to verify clearance or look for more issues to gain more work. - Plumbing Near Me - San Diego, California

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Needed to replace valve under kitchen sink. $100 to come out, $100 for inspection (under sink cleaned out before he came), $200 for part ($15 at Home Depot) $200 for labor (20 min) No dificulties. But he did do a good job. Still one star for gouging. read more

Worst company ever. Avoid at all costs! They gave me a 6-9 pm arrival time window. I called back around 9 pm requesting an update- due to a "system error" dispatch never got the request. Now they say the best they can do is 8 am arrival, and all other companies are now "after hours" so the price has drastically increased. Terrible customer service!!! DO NOT TRUST THEM! read more

BAIT AND SWITCH - STAY AWAY. They have a 2.0 rating on Yelp for a reason. I called for the advertised $79 Main Drain Clearing service with a free camera inspection. When the technician arrived, I explained the issue and was then told he did not have a camera to inspect the drain before clearing it. At that point, I told him they could return when they had the tools that were clearly advertised -- specifically, the camera. Before leaving, he suggested that if he were me, he would have the entire drain line hydro-jetted or even replaced. That was laughable. They hadn't inspected anything yet were already recommending replacing the entire drain. That's not professional -- it's upselling without diagnosis. The next day, I received a voicemail from the office saying they needed to speak with me about the service. When I returned the call, they asked questions I had already answered when booking the appointment (location of the slow drain and clean-out access). Then a "field supervisor," who had apparently been listening to the call, jumped on the line and spoke to me in a rude and confrontational manner. When I pushed back on his tone, he hung up. When I called back, they claimed they "hit the wrong button." I felt baited by the low advertised price just to get a technician on my property. Do yourself a favor -- find another plumber. If you're considering hiring them, make sure you get clear, written confirmation of exactly what they will do and what each service will cost. read more

Until now they are the worst vendor to have encountered Came for estimates for new jnstallation of hvac They have a huge price tag which is the highest of all and used tactic on if you agree on today I will give Some discount . Even with discount also the price is almost double of other vendors How did reputed company like Lowe's use this company service I relied on Lowe's to have service provider with good repute read more

Consumer beware of this high volume sale and forget Brick and Mortar HVAC service. 5 months after purchasing, installing of full HVAC system from ARS Rescue Rooter and being issued gurantees of 24hour service, we were let down. Our AC went down 28 Oct. after numerous requests via phone center and 3 cancellations on their part. Our contract was not honored. The company guarentees in writing 24hour service or a $555.00 check issued for not being able to service. ( see pics). Now it is 3 November and after calling to speak with Management and asking if their guarantee holds water? I asked why I was not contacted after 48 hrs or 72 hrs? After sending an email to their Company, I get a call saying in short words, what do I want from ARS? Reasonable Service or courtesy notice. If that's what you want to spend your money on. Buyer Beware. read more

Tarpy heating and air sold their business to ARS. We had a five year service contract with Tarpy so they passed it on to ARS. Tarpy was a very reputable, honest, family owned company who we enjoyed working with however, ARS is the worst company I have ever encountered in my entire life. We were scheduled for our annual maintenance service on our air conditioning unit and the company canceled five times before they finally showed up at our Beach House rental property. Each time we made the appointment. I had to hire someone to wait at the house for five hours, so I think I paid more waiting for them to show up than the Service visit. Next, we had an emergency call because the unit they serviced two weeks prior and said worked fine. Stopped working. I own a vacation rental and the Guests were not happy to have the mini split air not working, so I scheduled a service visit for the next day however, the company canceled. They are the worst. I would never recommend them in 1 million years. read more

Alway call these guys for my Pluming & Air Con. Check. Since Older Mira Mesa House. Attic Bi pass after 17 years Has issues. Techs Jonathan, Chris H, & Tom (Sup) are A+++ Customer Service. Honest , Helpful, & Professional. These guys are My Pluming Go to Always! read more

Won't even give a grade, scheduled an appointment to have summer tuneup on a/c. Tech could not make it on date, talked to office when they called, she said it would be following day. No show again....no call, I called they said that I wasn't on schedule.... terrible service, didn't even offer to reschedule... read more

Terrible experience!! Not even worth 1 star, they tried to rip me off. I will never call them again. I had a simple PVC pipe repair job that I needed, similar to ones I've needed several times in the past. The two local Fallbrook plumbers I usually use could not come out that day so I called ARS. In the past, these repairs cost under $200.00. The ARS guy looked at the simple job for 15 seconds and said it would cost $1200.00. I guess he thought I wouldn't know what it should cost. I told him that was ridiculous and he said OK fine, now pay me my $99.00 service call. I told him to get off my property. read more

We ran into the same problem again today. After charging me $3000 for 30 seconds clearing out our sewer line they had to come back out again today. Yesterday the toilet and quest house shower backed up. I manually plunged and clear the drains but since we were still under warranty from the first service we had them come back out. They wanted to charge me again and I told them no thanks. Sent them away. Do not recommend them at all. read more

I had a ruptured water line in my attic so seeing that ARS had bought out Tarpy I thought it would be wise to contact ARS. They responded fast, took care of the leak. Made contact to other companies for the damage. On 5/8/2025 Scott and I signed a contract to replace all water lines because he showed me that the water lines in the attic had severe corrosion so if I didn't replace the water now other lines would rupture soon. I had the lines repaired throughout the house. As the repairs were being done in the bathroom which was damaged a plumbing subcontract came to finish the plumbing, he said the water lines in the shower were corroded and he could not install the shower fixtures without fixing the water lines. He asked why the water lines were not replaced including the shower lines. He also told me that if the lines in the other showers were like the bathroom we were going to have problems sooner or later. I have been trying to get someone ARS to respond to my calls and keep getting told someone from complaints would get in contact to resolve the issue I paid by financing of the project which cost $34465. I also had paid the plumbing contractor $450 and another contractor to repair the wall $1259.89 so additional $1709.89 and possibly further expenses to come for the other two bathrooms. A past employee of ARS informed me that is why he left the company, but he had forwarded the email to the person at ARS who handles complaints, but that person has been out since 8/13/2025 and nobody is available to handle or resolve this issue Hopefully now I will get a response from ARS. But I will also be forwarding this to the BBB. read more

ARS / Rescue Rooter San Diego - Repaired water which should have been replaced with whole house water line job. - Plumbing Near Me - San Diego, California

They installed my air conditioner in 2019....and then would not return my call.... I've called them over 20 times to honor the contract. Nothing, and the unit needed some repair....they actually booked 2 appointments then cancelled the day before. This business has no integrity and will not back up their work. read more

Came out to look at clogged drain and said it would be 475 bucks for basic snake service. Same job was 200 bucks elsewhere. Save your money. read more

I was quoted a certain price and then , given an appointment for a free consultation. I waited many hours. Then a woman from Vista called and stated that after I waited all of that time that she would not honor the quote I was provided on the telephone. She then proceeded to very rudely tell me she would charge me more than $500 to have someone come out. I proceeded to contact a different company. They showed up within one hour and charged me half of what ARS wanted to charge me. I won't be calling ARS anymore. They certainly missed an opportunity to do a quick snake out the driveway like I told them and made some money and got a good review. read more

***** AWFUL !!! THEY WERE 5 hrs late. We had a non active leak and they didn't even bring the right equipment when they came over. Then tried to upsell saying we needed to cut drywall and check for asbestos. Also, said they needed to rip out the shower and tub ( which was NO WHERE NEAR THE LEAK) looking at $3,000- $30,000 job!! Well we called a wonderful non scam plumbing company and they immediately found the leak ( after doing water detection and only cutting a small amount of drywall.) They replaced the pipe and fixed the leak for $675!!!! BEWARE OF ARS!!!! SCAMMMMERS 100% read more

Two things: 1. They charge $399 per pound of freon, so a 2lb recharge is $800. Also a condenser cleaning was $645. Got a 2nd quote from a local guy, he said condenser was good, recharged the system with 1.5lbs of freon for $100/lb! 2. They over schedule their techs daily. I get it, they want them to stay busy all day, but as soon as one customer says, ok let's fix it today--everyone else is getting canceled & rescheduled. Just be aware. read more

We spent $22,000 on a brand-new, top-of-the-line heating and AC unit and inquired about a service plan at the time of installation. We were told it wasn't necessary. Fast forward one year and three days later--a service light comes on. When we called to have it checked, we were surprised to learn we'd be charged for the visit, and the quoted price over the phone ended up being inaccurate. What stood out most was how indifferent they were--clearly fine with us using another company to service the system they installed. It's amazing how friendly and responsive they are when they want your business, and how quickly that disappear once they have your money. Zero customer service. Think twice before making a major investment with a company that doesn't care about keeping your business after the sale. read more

Very good service. Both techs were excellent. I recommend them highly Water heater repair and faucet replacement. Great guys. read more

They showed up on a Sunday charged top dollar but the drain clogged up again and did not warranty the service. tried to upsell all kinds of re-piping and after trying to get satisfaction, the next call was to the Pink Lady Plumbing truck two days later. cleaned and sill working well one month later. Their service is crap and that is what we were trying get ride of... I love Andersen Plumbing read more

this place is a SCAM. we had them estimate a water heater replacement in a retirement community. They quoted $4000. This is predatory, senior community and we will be looking for a class action lawsuit. read more

Guillermo (Memo) was fast and efficient. I had a Moen kitchen faucet replaced after the last Moen failed after 19 years. It went pretty smoothly until one of my angle stops dripped. He had one on the truck so I said do it but fainted when he told me it would cost me $325. I got a 10% discount I guess cause I'm a VIP customer with Tarpy Heating & Air (which they bought a year ago). He said the steep cost for a $30 angle stop was something about having to guarantee the angle stop or shutting the water off (which I did myself) - whatever but what can I do at that point? They got you. Either you do it or live with the drip. Anyway, even though it was almost $800 total (I bought the new faucet myself yesterday), I knew I needed a pro for the job and I got one. Just getting used to the cost of professional services nowadays. I used to do all this stuff myself but not anymore. read more

This company is ridiculous. They installed new furnace Friday before Thanksgiving and now it's past Christmas and we still have no heat! Can't get in touch with any manager and nobody calls back. Wouldn't use them to lite my pilot light. Can't even get them to pick heater up so I can install new one. Various employees have told me to document everything and how unprofessional this is. Never have I ever encountered a business like this! read more

A new water heater was installed by Jared. I couldn't be happier with the end product, even discarding the old one and cleaning the area in which he worked. The staff was attentive and professional and easy to deal with. I highly recommend this company. I was, also, impressed with Roberto, who did the free estimate. He was thorough and professional read more

SCAM! Plumber said he needed a camera. Although he did not have a camera to look at what was clogging our kitchen drain. He had to wait for someone to bring one. They guessed that it was a broken pipe. They concluded that they would install a pipe on the outside of the house and may have to break up the concrete. Estimate is 20K to 30K!! I said "No". Paid their $99 fee. Called Bill Howe Plumbing after ARS left. Joshua showed up and snaked the drain in minutes! Only $96! read more

These people bought out a reputable local air conditioning company, who installed a new HVAC system just under two years ago. When I needed service, the phone number connected to ARS Rescue Rooter, who purchased the other company. The first trouble call took over a week to show up, and did some kind of reset of the system, which I have no idea what that was, since I had no debrief or statement of work performed since I was out of town and my daughter had to let them in. A month later, the system quit again, and I contacted ARS for another visit. They scheduled a week out, and I moved my work day to accommodate ARS's schedule. The morning of the appointment, I received no text alerts about the visit, so I contacted the central number, and was informed that they had cancelled (no notice!) and would have to reschedule into late July, 3+ weeks away. I asked to speak to a supervisor to voice my displeasure. He called back to book another appointment 5 days later. That tech did show up (who was courteous and knowledgeable) and diagnosed the problem as a failed blower unit, which is supposed to be covered by warranty. Unfortunately, the part needs to be ordered, and I was told to expect a return within a week. So, relying on ARS to do their job, again. Today, I contacted ARS, and the operator said they'd submit a ticket to their Parts Department and to expect a callback within 24-48 hours! Not happy with that response, I asked to speak to a manager. Again, the operator "filed a ticket" and I would be contacted with 24-48 hours! ARS Rescue Rooter is long on promises, but short on delivering on those promises. Avoid these people if at all possible. Meanwhile, I will be searching for a competent service that can actually do their job, on time, as promised. read more

have used a different plumber for years to snake our drain and remove roots once or twice a year. This time called ARS and was told on the phone that the visit would be 90 something dollars and so I asked if that was for the job to snake the drain. Then was told that when they call to tell me when they are coming I can ask for a more specific amount but I received a text with ETA. In the past we paid about $90 for the entire job. This time I am told once plumber is here (and I assume that means already $90) that it will be $289 just to snake the drain. Uncomfortably I agree and then the plumber basically finds nothing in the drain (our other plumber shows me a handful of roots usually). Next morning the shower drain is even slower than before the plumber came over. Called and schedule another appointment for later in day, but somehow I don't hear the phone ring although I have it right next to me (makes me wonder if someone hung up just before the ring or something because when I called to complain was asked to check my "missed calls") and there is no text either. No one came to door (we have Ring so would have it on video). Now waiting an additional 4 hours with phone in front of me hoping someone returns. Next time will use our old plumber (they are able to remove the roots and hair and not just push it all further down). If they don't have the proper equipment to remove roots should not have charged me $289. read more

The worse experience. called for an emergency plumbing problem and they gave me a window of 4 hours. the technician texted and said he was on his way. After a couple of hours I called and they said that I did not call and it was too late. I asked them why I got the message the technician was on the way, if I hadn't called. They said "you did not call". I asked if they thought I was making this up and they said "yes". Never so mad. The next day the technician arrived in the AM. (the one that I made up) Ridiculous. Terrible customer service. Not about price. Not about quality of work... about calling a customer a lier. Rudeness. read more

Warning, please save yourself grief. I have waited almost two weeks since our Furnace and Ductwork installation for ARS Rescue Rooter to make good on their promises. After kindly reaching out to my ARS Comfort Advisor, WECare Customer Service, and Quality Assurance on multiple occasion, it is evident they are unwilling to do the right thing. Please safe yourself from this same grief by hiring another Furnace installation contractor who will put you, the customer first. read more

I scheduled an appointment for June 6 , with ARS for an AC tune- up. The window for arrival was 10:00 AM to 2:00 PM. They called in the morning to reschedule (staff shortage). Rescheduled to June 16, 2:00 to 6:00. At 1:00 PM they called to reschedule again (over booked). I canceled. I set aside 8 hours in my calendar that now have become an aggravating inconvenience. I will no longer use ARS Rescue Rooter. read more

I had a very disappointing experience with Rescue Rooter Plumbing. I called them to replace my garbage disposal and was told there would be a $99 fee for the visit, which they later agreed to lower to $79. When I asked if this fee would go towards the cost of the service, they said no. I also asked for a general price range for the replacement, but they refused to provide even a ballpark estimate, saying they needed to see it first. Against my better judgment, I booked the appointment. The next day, their technician arrived (he was very polite and professional) and confirmed what I already told them: the garbage disposal needed to be replaced. Then, he dropped the bomb--$930 to replace it! For reference, a garbage disposal costs under $100 on Amazon, and the job would likely take an hour. I was expecting a much more reasonable estimate, closer to $300. I told them absolutely not and that I didn't see the value in paying the $89 site visit fee when no real service was provided. After some back and forth, including a call to their supervisor, they agreed to reduce the fee to $59. I left the interaction feeling taken advantage of and misled. They refused to provide transparent pricing upfront and then hit me with an outrageously inflated quote. I wouldn't recommend Rescue Rooter Plumbing if you value honesty and reasonable pricing. read more

Do NOT use. Phone is answered by a service and despite placing several calls over 2-3 weeks the company DO NOT return calls. Finall yI got a tech to my home. after 2+ weeks of silence, I have been calling again and again. Crickets. HOrrible customer service. NO NOT USE! read more

VERY! VERY! VERY! EXPENSIVE! I had them come out to replace a leaking faucet that I provided. They also replaced two under sink water lines. I needed the work now so I paid $1452 dollars for nothing basically. I had my toilet replaced and the pipe to it raised to make a better connection by another company and it was $485. I got an estimate of $552 from ARS and that was the toilet only not the pipe. Luckily I didn't need it now. ARS also quoted $2200 for a pressure gauge which I was able to get it done by another company for $795. They take advantage of you, so DON'T CALL!!!! The San Diego Company to call is Mr. Rooter. read more

Had an appointment with them from 12-4pm. I called to confirm if they were coming. Rep says they'll be here. It's 6:15 pm. They never called nor showed up. Will not use them ever. Sorry not sorry. read more

This company is dangerous and I will not be using them for my family again. Because of their mistake, my infant and toddler went without heat overnight, and we woke up to a house that was very cold. Rescue Rooter recently added Tarpy, an HVAC company. Tarpy had come out to give us a quote for upgrading our system. Nothing was wrong, our furnace was working well. It was purely for a quote. The furnace did not turn on after that. It literally never had issues before. Thank goodness it was not a colder night. They also took over 4 hours to respond even though they caused this issue. read more

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