I usually hate the whole car-buying process. But this time felt different. Our sales person, Barry Gurley, made the experience as painless as possible. He's kind and sincere, and really has the buyer's interests at heart. If you ask him an honest question, he'll give you an honest answer. Refreshing! The whole process still takes a long time. But it's a big purchase so that's to be expected. The cars/trucks automatically come with lifetime oil changes and tire rotations, which means you'll save hundreds, if not thousands, of dollars on your new vehicle. We are so glad we bought locally! read more

A major thank you to Elijah and Josh. As first time truck buyers, we were a little overwhelmed. Josh was amazing finding the perfect vehicle to match our needs. No hard sell tactics, just support! We purchased a pre-owned F-150 that was new to the lot and still needed a few service items. Elijah went above and beyond to organize the services and was so communicative! Even when we hit a small snag, the team stepped up and drove us a loaner truck to bring ours in for a quick issue, then drove it back to us. What a great team, and an awesome truck! We are so glad we chose Arrow. read more

Had an appointment for 2:30 for an oil change. At 4:05 still waiting for my truck. They said they missed placed the keys and work order. What is the use in making an appointment if they will not honor it. Very, Very Poor Service. And Bad Customer Service!!!! read more

My son and I flew in from out of State to buy a truck. The salesman was great and Jeff in Finance was excellent when it came to customer service. If I ever find something here again, I will definitely buy from Arrow Ford! read more

Arrow Ford - Car Dealers Near Me - Abilene, Texas

The service department cannot competently diagnose and repair my 2019 F-150. The truck had issues starting. I was told it was the battery. I replaced the battery. The issue persisted. I was told it was the starter, and Arrow Ford replaced the starter. This did not fix the issue. I was then told it was the fuel pump, and Arrow Ford replaced the fuel pump. The truck still has issues starting. This dealership cannot fix the problem. I will not be back. read more

RUN DON'T walk DO NOT PURCHASE FROM ARROW FORD! THEY BLOCKED MY PERSONAL ACCOUNT on Facebook, BECAUSE THEY DON'T WANT YOU TO SEE THE TRUTH AS TO WHAT TYPE OF DEALERSHIP THEY RUN!! RED ALERT-should be able to give them a negative star review! Arrow Ford now refuses to Honor the Arrow for Life, was told by Ron Hall, he said he was told by his boss Shana Kevil, GM that they will NOT honor Arrow for Life that it is at "their discretion" nor with they honor the work that was caused by a fire in their service shop nor the body damage that was caused while my vehicle was in their possession, because they did their due diligence! Because I am a woman and they knew my husband was out of town working I was lied to and deceived by both Ron Hall and Gilbert Aguirre because they both assured me, they would honor their work on 6/18/24 to drive my vehicle home and left my husband look over it when he got back in town had I known they were not MEN OF THEIR WORD my vehicle would have never left the lot! This is the true meaning of SHYSTERS, and this seems to be a common practice at Arrow Ford! Looks like I am not the only one who has had this type of issue! CHECK OUT POSTS ALL OVER FB under Mendy Brown! 12/15/23-Arrow Ford took possession of the vehicle for warranty repairs, while the service shop was doing repairs the motor was caught on fire! 12/21/23-Came to Arrow Ford to look at the vehicle and spoke with Bo, Shop Manager about the fire, he assured me that everything that had been burnt would be replaced. 1/24-Vincent called and said the vehicle was ready to be picked up, upon arrival multiple burnt wires were not replaced as well as multiple plastic pieces and insulation under hood and firewall had not been replaced, and there were still remnants of the fire extinguisher powder all under hood and on the motor as well as body damage! 2/24-Received call from Nelson, Service Manager that the vehicle was ready for pick up, all burnt items had been replaced as well as scratches/dings were repaired. 2/10/24-Arrow Ford, Abilene TX has had our vehicle since December 2023 bc their shop caught it on fire while doing warranty work. This is the 2nd time driving an hour one way bc they have called to say it was ready and now there is massive door dings with chucks of paint missing, and multiple scratches, they tried not replacing a wiring harness that was burnt by covering it up with tape. They have been told now 3 times that we will NOT except this vehicle until it is the way it was when we brought it to them! 3/26/24-Had meeting with Ron Hall, Nelson, and Bo to discuss vehicle, discovered more body damage and they cracked the front camera while in Arrow Ford possession! They blamed it on crackheads walking through the lot! Ron Hall personally guaranteed the work and that they would be warranty on it and would honor their work! 5/20/24-Met with Gilbert Aguirre Body Shop Manager to go over Body damages. 6/18/24-After 6 long months finally picked up vehicle, under the agreement/conversation that I had with Gilbert, Body Shop Manager to take the vehicle home and look it over with my husband once he got back in town and even if it was 3 weeks later, they would get in back in the shop and get it repaired. Body Shop had to get involved because of damages that were acquired while my vehicle was in the possession of Arrow Ford. Ron Hall assured me that they would honor their repairs done due to the FIRE that happened while in Arrow Ford possession! 6/26/24 2:43PM-sent a text msg to Ron Service Manager with concerns about the vehicle's transmission delay. 6/27/24 10:27am-got an unnerving phone call from Ron the Service Manager, about the client/service relationship between Arrow Ford and me as a customer pertaining to this vehicle. Waiting on a second call from Ron to verify the status of this client/service relationship. Just to let you know from the first call this morning about this situation, it was very unprofessional from Arrow Ford! When I receive a 2nd call with a definite answer, I will share the details! Ron said they would have to charge me to diagnose because vehicle didn't come in with transmissions issue, yet they replaced transmission harness and many other wires and motor modules to the fire they caused! 6/27/24 5:16pm-Ron Hall called said they will not Honor (Arrow for Life) that it was at their discretion and that they had did their due diligence with the Fire and body damages and would do NO MORE WORK! Neither Ron Hall nor Gilbert Aguirre will return calls or texts! read more

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I scheduled my first oil change a week in advance on my new 2024 F-250 Purchased from Arrow Ford in March 2024. I live 50 miles from the dealership so it's a two hour round trip. No one bothered to contact me and let me know my appointment would be delayed due to a scheduling screwup, even though I'd made the appointment a week before and they had my contact info. Upon arrival I was told it'd take an hour because of the scheduling issue. It took 2 hours. When I purchased my F250 from Arrow Ford in March, I was "guaranteed" free oil changes for life by the salesman and the contract man, but when I arrived at the dealership for my first oil change, I was informed that they'd benevolently give me a $50 discount and would I'd only pay $149 for my "free" oil change because it's a diesel engine...like they didn't know that when I bought it and they did the paperwork. So, "Caveat Emptor", buyer beware, Arrow Ford will lie through their teeth to sell a vehicle, then stab you in the back when you come in for service! Response from the owner 5 hours ago Hi Z, we apologize for the inconvenience you experienced with your recent visit. We understand your frustration and appreciate you bringing this to our attention. Please reference the Arrow for Life contract provided upon vehicle delivery or in your account at ArrowForLife.com. This gives more information on the $50 credit for oil change service on diesel vehicles. Please feel free to reach out to us for further assistance via text or call. No name or any way to respond! So, in other words, tough luck, read the fine print stupid. Arrow will never sell me anything again! read more

Brought my truck in for the recalls and my truck was perfectly fine. Week later finally someone called me and said my truck was ready. Came to pick it up, the right front area was squeaky and just never drove the same. Still having trouble with it. Wish i never brought my truck into arrow Ford. They Suck! read more

I went in to Arrow Ford (Quick Lane) on September 27, 2024 to have them check my battery. My service technician was very friendly; however, my overall experience ended up being quite unpleasant. I explained to the technician that earlier that morning my vehicle would not start. Quick Lane claims to have tested my battery and they suggested that a $125 recharge would prolong the life of the battery. $300 would replace the battery. Joe said "Recharging usually fixes the problem and will prolong the battery life) I opted to pay $125 and recharge. LESS THAN 3 hours later my car was again exhibiting all the same problems & barely cranked. I do not see why Arrow Ford couldn't simply test the battery to see if it was good or bad. I gave them $125 and they did nothing!! I went to Lawrence Hall the next day., they tested the battery and found it to be bad. The recharge at Arrow Ford seemed to be shady business dealings. Arrow Ford and I have since played phone tag without any resolution. I would have purchased a new battery had I been informed that the battery was bad. This was a colossal waste of both time & money. read more

Horrible service department, absolutely worst communication skills, even the cashier lies. Car quality has declined to "HORRIBLE" since being a 20 year customer. #almostfree read more

Purchased a 2017 Jeep Grand Cherokee May 2024, wish I had not, but I needed a car and didn't wanna risk buying from a personal seller. My salesman Randy couldn't get me the car I wanted 2020 Chevy Malibu for less but ended up getting me this truck for a little more.. ended up being the worse decision. First week I got it I got the windows tinted $250. 2nd week I drove to forth worth to get a sound system installed $600/$700 . Mind you on the way there the check engine light came on after 20/30 mins of being on the highway. I text my salesman and let him know. He's like take it to AutoZone and let me know what they say... ok. I take it next day when I get back in town. It's the torque converter clutch. He's like ok bring it in we'll get it checked out. I take it to him they had my car for a week and claimed they couldn't find nothing wrong with it. I'm upset because I left the print out of the what was wrong with the car on the seat. How y'all can't find it I gave you the code just fix it already! I'm not trying to pay all this money for a car that I really didn't want just to have issues and other things wrong. June comes we end up taking a trip to Oklahoma. On the way back the check engine light comes back on. Im feeling some way like how they can't find nothing when I know what it is and I'm not a mechanic. They scheduled me for July 1, they had my truck for 3 weeks going on 4 and still haven't started on it. I will never purchase another vehicle from them or anyone here in Abilene! I don't even like Ford vehicle and jeeps not worth a crap! read more

Arrow Ford - Had to replace grill inserts they didn't even care to clean var out or wash it - Car Dealers Near Me - Abilene, Texas

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Terrible people with no integrity who sold me a new vehicle with 10k miles on it knowing 2 weeks later I'd be back with oil running through the lines and transmission problems do not recommend coming here read more

A car shouldn't break down after you leave the lot! My girlfriend bought a 2015 Kia from here and literally watched the engine break down we were stranded CPI insurance was closed... I have a 2015 HYUNDAI and had it for 4 years! AND with more wee mileage than the KiA OPtima by the way same maker same engine recall. honestly sad to see being her situation. So let me say this be careful of these people I'm pretty sure the reset the engine light setting and a lot of other stuff looked at car fax said nothing about engine or anything dealing with that needing work I had to drive her home 10 hours just because of your faulty cars. I'm not the first and guarantee 95% guarantee she won't be the last. Good job car salesman. read more

Took 7 weeks to fix my Navigator. When i got it back not all of the work was completed. I am now having to take it to another dealer to get additional work done. Worse customer service ever. read more

I bought my car brand new 2 years ago. 5 days into having my car it had issues. and to this day it still has issues and no one at arrow ford seems to care. all they care about is money. I tried seeing if they would trade me out of my POS car that's almost gotten me in a wreck a couple of times and apparently the best they could do was try to sell me a car that was like 8k more than what I was already paying. MY CAR HAS BEEN IN THE SHOP MORE TIMES THAN I CAN COUNT ON BOTH HANDS AND MY CAR IS STILL NOT FIXED. WHY ARROW FORD read more

These are two separate posts about the same car (which are both still up) down to the VIN#. One at Honda of Abilene and one at Lone Ranger Arrow Ford in Abilene. The car was located at Lone Ranger and at a 3k up charge. However they did not justify that up charge to me when questioned about it, had no incentives for a cash payment, and had unfriendly associates. Terrible experience. read more

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I could not recommend this dealership less. My own experience was a very disrespectful one immediately after agreeing on a sales price. The finance employee I spoke with belittled me over what he thought to be my situation and ridiculed for not accepting his insurance other add ons. In addition an associate of mine had a similar experience at Arrow Ford. The dealer lied to multiple times about the history of the used vehicle he purchased and was not willing to state that it was formerly owned by a rental company. On top of all of this the finance staff , Mandy Davidson, again displayed their disrespectful nature by mocking my associates while doing paperwork and telling him "you're screwed" in regard to his new vehicle purchased from Arrow. Once the complaint about Mandy Davidson, was submitted, one of the "managers" Andrew was not willing to listen and rather was only worried about getting the customer out so he could go home. Do not shop at this dealership if you want be treated with honesty and respect. read more

Well today I learned a hard lesson. I bought a car 09/19/23. When I test drove the car the breaks were squealing and the front end pulled to the right but I loved the car and the sales man, Randy, told me I could bring the car back in to have those things repaired. Well I work a lot and I work at 6 in the morning so not exactly easy to get it there. Today I dropped it off by 8 when they opened and they had my car ALL DAY long. Brakes were not fixed because they said i had driven the car 3,000 miles. When I was able to show them that I have not driven it 3,000miles, close but not quite , the answer changed to it passed their inspection and I didn't have it in writing. Fortunately my front end alignment is covered but it wasn't done today because they had to order parts. I asked for an estimate of when I could expect parts to be in and was told they have no idea. I asked exactly what they did with my car today from 8-5 and was told they addressed the check engine light but they couldn't tell me what exactly they addressed and rudely let me know my car wasn't the only car they had in the shop. My salesman was super friendly and helpful UNTIL he sold me the car and then today when I asked why I had to call at two for an update he let me know he was basically too busy to call me with updates. Basically once he made his sale his whole attitude changed. I feel like they or he was very dishonest in making it sound like repairing the brakes and front end alignment would be quite simple when it obviously isn't. This is the third car I've bought from this place and this particular salesman and I've always been pleased with them but after my experience today I can guarantee it will be my last purchase from them. I've never felt like a car place has screwed me over until today**** edited to add that today when I originally asked about the brakes the salesman told me my brakes were fine! When I asked why they were squealing his boss came out and was the one who rudely told me my back brake pads needed to be changed and reiterated they would not be covered. They had my car for EIGHT hours and did NOTHING. read more

Excellent experience. Saw an F150 I liked on their website and contacted them about it. Had brief negotiations over the phone, financed the vehicle over the phone, and then they drove it over to me in Dallas where I signed a few papers. Salesman was responsive and finance manager was straightforward. Would use this dealer again the next time I need to buy a Ford. read more

This review is for the parts department, so you'll have to come get your own opinion of the car salesmen that the world has grown to love and adore. Everybody's favorite people, right? I needed a door lock switch, which they didn't have. But it will be here tomorrow. Certainly can't gripe about overnight shipping. Even printed out an exploded diagram of the door to show me how it went in. The guys were extremely helpful, and friendly. I will be back when I need something else. Thank you. read more

Service is horrible brought it in for a sensor on the wheel change, got here before 8 sat there till almost 1 and the truck had not been touched yet. Sensor simple fix. Bad service read more

I bought the Ram 1500 used with every warranty possible. Within 2 weeks of purchase, the starter failed. Arrow replaced the starter and returned the vehicle. A loud "clunk" sound started coming from the new starter when starting the vehicle. They then replaced the starter a second time. The sound has not gone away to date. After an additional few weeks, I found several other issues cropping up. The battery reserve is less than 20 minutes. This should have been covered under the warranty that Arrow provides. I also had some form of shifting of the frame/suspension started in the rear end (at least that is what 2 other shops in town told me the day after I picked up the truck). There was a code in the computer (U1286 I think) as well. I was unable to fill the vehicle with fuel because the filler neck had dirt behind one of the doors supposedly. I spoke with a sales manager after posting a poor review on Google in regard to the service I received. An agreement was made at the time that they would look at the truck and provide me with a rental car at no cost if I removed the Google review. I agreed to give them another chance and removed the review. I received the rental car and turned my truck over to Arrow for repair. After 2 weeks of having the truck, they told me that the battery was weak, the flywheel had damage, they were unable to determine what the code in the computer meant, and they were unable to figure out the "clunking" of the truck. They took the truck to 2 local Dodge dealers for diagnostics. After all of this, just shy of 3 weeks, I was told that my truck was available for pickup and that everything was working as expected. No repairs were completed. In conclusion, after a starter failing just after the purchase of this 2020 Dodge Ram 1500, I have had nothing but issues with the vehicle. I have owned it for less than 2 months (which most of the time the truck was in Arrow for "repair"). I have had to speak with managers, check daily on the status of the supposed repairs that would be taking place, and have had my truck returned with no repairs or issues resolved. I sincerely regret purchasing a vehicle from this company. I have spoken to another shop here in town and will be taking any further issues to them as soon as possible for repair. read more

Left my car for repair. Didn't realize the items in my car would be up for grabs by the employees. Someone stole a change jar worth about $50 dollars. Called to report it. Was transferred to Scott (don't remember the last name) didn't bother to call me back. read more

Our salesman Connor was amazing. He got me into a 2016 Ford Fusion which was exactly what I wanted! Completely smooth process.

I received a recall notice for my mustang and called on two separate days last week and was forced by phone tree to leave messages regarding creating an appointment. Called a third day (this week) and left a message for the Service Manager. No return call. Was able to get right into Lawrence Hall Ford in Anson. Goodbye, Arrow Ford. read more

This review is about my car buying experience which was one of the best I have had. I live two hours away and worked with Malcolm on my Bronco order. He kept me updated regularly on the progress of my order and answered all questions patiently and with a good attitude. When my vehicle arrived everything went smoothly with accessories, paperwork and previously agreed upon price with no surprises added. I would recommend this dealership! read more

Can I possibly give 0 stars? Ford strikes again with poor customer sercive. A simple battery turn for core charge is complicated for the individuals here. Told me couldnt honor ford warranty and thwn started complaining to me about electric vehicles. All tou have to do is have knowledgeable people available and not be rude. Again do better. read more

I have a 2018 Ford Fusion Energi, the transmission went out in August 2022. The car has been sitting at Arrow Ford for over a month. They have not once returned a phone call. I have to drive 50 miles to see what is going on. So far they said that there are no parts available and it could be another 4 month or more to fix it. read more

On Friday afternoon I buy a new Ford -150. After roughly 20 minutes later the dashboard shows low tire. Salesman says bring it back. I did. Service says they can't find any thing wrong with any of the tires. Salesman says watch the tire pressure everyday. Monday it is obvious there is a slow leak. Take it back to Arrow Ford. Can't look at it for 2 hours per service. I ran out of time. They remembered me. Thursday I take it to Discount Tire because it's obvious that tire losing air. In 5 minutes Discount Tire shows me a chalk line and a circle drawn around a screw leaking air. It was a brand new truck and I "thought " they would at least look at the tire. I was happy that Discount Tire found my problem, I paid them and I was on my way. I went by Arrow Ford and no matter who I spoke with they were having nothing to do with it. If it was not covered under warranty seems like they would told me how much it would cost but no one even did that. My neighbor bought a truck from Arrow Ford and his response was "aren't they awful" before I said anything. The salesman, who is part time and a student told me I had to call him to make an appointment for service. What do you do if he isn't at work? If they can't fix a tire, then how can I trust them to work on my truck? The general manager is certainly not interested. The more people I speak to about Arrow Ford service the more it appears to be common knowledge that Arrow Ford does not give a damn. Lesson Learned: never buy anything from Arrow Ford in Abilene, TX! read more

I am extremely disappointed with the auto repair service i received here for my 2012 ford fusion. I had to go back muiltiple times to have them fix the same thing that should have been repaired the first time correctly its been months and my car never had internal damage from the accident it was in but panels inside that they removed to fix it are not sucured and are fall off my car. I dont recomend anyone to use this ford house no one has time to keep returning to repair their car multiple times for the same orginal issue. read more

I'm glad to say this facility and the team that works here are some of the nicest. On multiple occasions I have had the chance to visit here during a car buying experience and service. I was impressed with the cleanliness of the service center and the friendly associates. One of the sales associates Armando, even went to my mother's house to look at and identify a battery issue. He jumped her car and escorted her to the dealership to get it checked and replaced. As with most businesses with sales and service, the people that work there make the difference. Every one of the folks I have interacted with there have shown they take it seriously in ensuring the best of customer service is provided. I thank them all and as for Armando, he is now a trusted family friend and I would recommend anyone seeing him for their next car. read more

You want to be treated like your the #1 and only customer? See Armondo Calderon for your new car needs. I have know him for about 14 yrs now and haven't bought a car from anyone else since! Great dealership! read more

Having once been a part of the team at Arrow, I had a chance to get to know the heart of the people who work there and see the type of integrity employed each day by the staff. Integrity, honesty and quality service is the backbone of Arrow Ford. I have been on the hunt for a while now and Adam Keidl, (AKA Kettle Bell) found just what I needed for the family. From sales to finance they provide a smooth and enjoyable ride to the finish line. Even with all the upgrading and re-construction to the building, they handled my transaction in a timely and effective manner. Thanks Arrow team for walking the walk and not just talking the talk. read more

Arrow Ford - Thanks arrow! - Car Dealers Near Me - Abilene, Texas

I recently sold my truck to arrow Ford and they made it very easy to do so. The staff was friendly and the process was easy. Unfortunately it has been 2 weeks and I still have yet to receive payment for the vehicle I sold to them. I have contacted them multiple times and they told me I have to wait until they have the E title in hand even though the lean was removed over a week ago. Due to this delay I haven't been able to purchase a new replacement vehicle yet and when following up on the status of the title, I was given the cold shoulder and just told to wait and there were no exceptions to their rule. read more

They are the worst to deal with! My 2017 Brand new truck had a bunch of scratches on the window panel on the passenger side; after delivery. They refused to return my messages to have them replaced, even after they said they would replace them. When I test drove the truck, then decided I wanted to buy it; the truck had a white custom grill on it. The next day while I was at work the salesman came to my work for me to sign the paperwork and my husband picked up the truck later that evening, I realized the following day when I walked out to look at the truck in the daylight; my damn grill was swapped for the generic black one!!! WTH THEY WONT ANSWER MY REPEATED ATTEMPTS TO HAVE THIS FIXED ALSO!!!!! They lied to us through the entire process and won't answer any messages, that says a lot about this dealership and their lack of integrity as well as caring for the customer! I spent over $48,000 the lease they could do is make their wrongs; RIGHT! I will be sure I tell everyone about my experience there, no one deserves to be treated that way when spending that kind of money. read more

Super disappointed with the customer service I was provided from sales associate Daisy Arvizu. I asked about a vehicle early during the week she took an entire day to give me information and when she did give me information it was only because I asked again. I sent her my information to work out a deal she took another 3 hours to get back with me again I had to initiate the conversation. Only to tell me 30 minutes later I missed out on the vehicle. I missed out on the vehicle I was wanting because she was unable to provide customer service and refused to help me and I guess decided others were more important (she told me she was helping other customers both times that's why she didn't answer me) than selling the vehicle I inquired about. Extremely disappointed with the customer service that was provided. read more

My whole family has bought vehicles from Arrow for years. We find the sales, service, and parts departments to be top notch. The service on our 2014 Edge this week was great. Everyone was very courteous and professional in every way. I will continue to use Arrow Ford as my dealership. read more

So I had a pretty good experience looking for my new truck at arrow ford. I had Brandon Brown as my salesman and he made the stress of trading in and looking for something that fit my needs very pleasant. He was willing to do whatever it took to make sure I was a happy customer and I really appreciated that. I will definitely go back and recommend people to see Brandon at the arrow ford team. Thanks for the great experience read more

Just received super star help from Leslie in the DMV/document processing department of Arrow Ford...our company (based in CA) was having an issue with registering a truck in CA that Arrow had taken in on trade and then sent to auction to be purchased by the dealer we eventually purchased it from. After a little backtracking I called up Arrow and connected with Leslie and explained my issue...after we both shook our heads at the nitpickiness of CA DMV she got right on contacting the owners that did the initial trade in and got them to come back to the dealership to sign off (AGAIN in another random spot) on the title...then overnighted it back to us. That is what I call Great customer service!!! read more

My experience with Ford has been predominantly positive. I did have an incident where it took over a week to put on running boards; however, Service Manager Becky Jones took care of it right away after I alerted her. I need to give a shout out to a Quick Lane Advisor, Triston Cauthen. He is prompt, very courteous, knowledgeable, and probably will not be a Quick Lane Advisor long. He should be climbing that corporate ladder. read more