As we approached Abilene on I-20 during a cross-country trip, the rear end of our car, pulling a…read moretrailer no less, had become so noisy that we couldn't ignore it any longer. We went to a hotel and I found Proctor Automotive on Yelp. The first thing Monday morning I pulled in and asked them to diagnose the noise. It was evident that this was a very busy shop and I wondered if we might not wait around most of the day just for an estimate. The service writer was very courteous and seemed to understand the spot we were in, but said that he couldn't make any promises about turnaround time, given how busy they were. On the way back to my hotel the courtesy driver also gave me little assurance about a speedy repair and told me that Proctor had 8 full-time mechanics working 50 hours per week. Mentally I tried to accept the idea of spending several days in Abilene. No more than an hour later Proctor called with a stethoscope diagnosis that the rear pinion bearing was the source of the noise and they were going to open the cover and look inside with my OK. In another half hour I got another call saying that all the bearings in the rear end must be replaced, given the amount of metal debris they found in the oil. Still no real estimate of how long any repair would take. After another half hour, the owner himself (Jimmy) called to give me the bad and not-so-bad news. The repair was not going to be cheap, but they had located all the parts and he assured me that their rear end mechanic was a real expert who could set it up to operate like new. The best news was that they were going to do their best to get the car out that same day! Sure enough at about 4:00 p.m., I got the call that told me that my car was ready. I could have hugged them all--I guess it's a good thing that I was on the telephone and not talking face-to-face. :^\ The final report is that we put 4500 miles on the repaired rear end, still pulling a trailer, and it never gave us a moment of concern during the rest of our long trip. I was shown some pictures of some of the classic cars that they work on at Proctor. Apparently they even do some restoration work. This is no ordinary shop and they have been around for a long time in Abilene. I wish they were in my home town.

This was a 5* review originally in December 2022 after they did a good job on my Audi S4's brakes…read more Two repair jobs later: Quality: 1/5 Value: 0/5 Length in shop: 3/5 Authorized work completed: 1/5 New score: 1* I don't know what happened to their quality of work, but it's absolute garbage now, bordering on scammy. I don't know if it's under new management or just gone to hell. 1 month and $4,300 for a battery, a greasy steering wheel, and lies, without ever fixing the primary problem on a basic car. I brought in my wife's 2005 BMW 325Ci, which is a simple car to work on, unlike my S4. 1. The primary problem was a steering pump reservoir and possibly the pump that had broken (No power steering). 2. The brake light was on, presumably because of a bad sensor after a previous brake job elsewhere. 3. Battery replacement. After a month in the shop and paying $4,300 for repairs, the steering pump wasn't fixed; the power steering cut out halfway through a 6-hour trip, and I had to drive without power steering for 3 hours. The brake light is still on, and they charged me for replacing the sensor, but they either didn't do the work or didn't bother checking if that resolved the problem. Now the ABS light is on, and so is the check engine light. I should have been clued in that they didn't do the work when I picked it up covered in oil with the dash still disassembled. The freon had also leaked out, presumably while it was in storage before going to the shop, which was missed. It makes me think they just checked boxes on a charge list without actually doing the work. They charged a LOT for an inspection, which they did; they diagnosed things, many of which I approved, such as the steering problem, which they completely failed to even address, alignment issues, which seem terrible, as well as the brake light, which is still broken, and the car pulls to the right under braking now. They also recently did a brake sensor on my S4, which they put in a bad sensor, didn't check it, I drove it home, had to return, and they had to order a new one, which I now can't get back to the shop to have them complete the work, having moved 6 hours away. I wasn't going to update the review over the Audi; stuff happens, but after the BMW, I wouldn't recommend taking any car here for any reason. This is not acceptable. Twice now, and over $5,000 later, my cars came out worse after going to this shop than when they went in. They will be making this right, and as a 45-year AAA member, I will be notifying them of the horrible service because they probably shouldn't be listed as AAA-approved.

Worst mechanic shop ever. They did work on my vehicle without even asking for permission first,…read morethen charged me $100 just to put the battery plate and battery back in. Completely unprofessional and unacceptable. I do not recommend this shop to anyone.

i had my brake pads replaced on my truck,rotors turned,a week later brakes started squealing,wrong…read morepads,they replaced them.then i had them replace the electric window actuator on the drivers door.they didnt put the door panel back on right,its rattled ever since.the last time,and final,they replaced my water pump,2 hours later,i noticed coolant leaking from somewhere,i opened the hood and saw they didnt tighten the upper radiator hose clamps.this place is clean,fast,way overpriced,and their work is halfass,ill never go back

Excellent, professional, affordable service! My alternator went out and I coasted into their…read moreparking lot. An older, single, lady with no knowledge of cars!!! Charles was a life saver and had me back on the road in a very timely manner! The Muffler Shop is certainly my new "go to" place for auto repairs! What a blessing for me to have found this auto repair business!! Terry A

Charles always provides quick quality work at a fair price, I've had two Camaros and three trucks…read moreworked on over the years and he has always had me in and out in a timely manner. The lady at the desk is always very friendly and makes it that much more of a welcoming environment.

Took my truck in for some work in April, they gave me a realistic estimate and the service itself…read morewas awesome and very professional. They explained repairs needed and the repairs that were done in detail and answered any and all questions I had. I trust this shop and highly recommend them.

To our Toyota 4Runner for rear brakes and they could not not repair them correctly. Had to take it…read moreagain as the brakes kept squeaking. Then changed me to replace rotors and still they are still squeaking as before the repairs. New pads and rotors and still squeaking. I will not recommend this place.

I must brag on the service at Tom's Tire Pros I used to…read moretake my car to a dealership in town and really thought they were good until I discovered they had lied to me about some routine car care that they said they did, only to find out later it was, in fact, never done. They will remain nameless. It is not my nature to slam a business. Personally, it shook my confidence and trust, though. Fast forward. Had to buy four new tires after the discovery of the "false care" from them. My son recommended Tom's Tire Pros, so I bought them there. I had to charge them so had all of the road hazard insurance added. Then, I called and had the wheels aligned there and decided to go there for my oil change. The alignment and the oil change cost less than I had paid at other places in the past. The topper came this week, though. I had been hearing a loud squeak in the springs or frame or whatever??? I took it up to them to ask if someone could drive it around slowly and listen to it to see if it could be fixed or what it would cost. One of the shop guys did just that and came in and was telling the service writer what he did. I walked up and asked him to tell me. He said it was the stabilizer that was squeaking and something about struts?? I'm a girly girl so understood some of it, but bottom line, I could replace something or other, but it would be fine without it. He greased the squeaking really well, with it on the lift rack and it was gone. There would still be a popping in the something?? I never heard that to begin with, and haven't still.? So, I asked the mechanic if he would replace the part and he said no. I said okay, I'm not. The replaced thing was $600. I went to pay, and they both said " No Charge "!! I tried to tell them thank you but could hardly get the words out with out crying I told them how much it means to me to be able to trust a business like theirs again!!! Just can't recommend this place enough!

The team at Tom's took care of my install even though I ordered the wheel/tire package through a…read more3rd party. Not only were they affordable, but the manager Daniel even dropped off my old set at my home at no charge. I highly recommend Tom's for your needs when in the market for new shoes for your baby!

After my gf had a very positive experience with this shop I chose them to fix a bobo on my near-new…read moreGMC truck. I had a thin scratch on one of the doors, and I bought a touchup kit at an auto supply store. Even when using its "pinpoint applicator" I thoroughly botched the touchup job, ending up with an ugly thumb-sized splotch that wouldn't smooth out or come off, and it ruined the truck's appearance. I expected to have to pay for repainting the entire door. But these guys were able to buff out the ugly paint glob, fill the scratch, and apply new clearcoat; the door now looks as though nothing ever happened, like new. Both the scratch and my messed up DIY paint job completely disappeared. The best part is that Phoenix Collision charged me the equivalent of a steakhouse meal, a fraction of what I was expecting. A less honest establishment would have charged me much more, and I'd have paid it without question. Thanks, Tony! I'll gladly recommend you to anyone.

Scheduled car to be repaired on a date over three months out to coincide with absence and was told…read morethat it would easily be repaired that week we were scheduled. We dropped off the car and came back to pick it up the next week only to find out that it had not been touched and we were never notified. Granted these were not big repairs. These were small repairs and could've been done and completed quickly, but the biggest disappointment is that all the planning had been done and assurances were given, but they did not keep their word.

Locally owned shop with honest hard-working people. We are always treated well and are glad and…read moreproud to support this small business in Abilene.

Honest, wholesome shop. I could not recommend them more. Midday on a Friday and other shops were…read moresaying 2,3 hours for a simple flat repair. Just came in and asked for a flat tire repair, he said only 30 minutes and $20. Amazing, kind, friendly. Just all around will be getting my business in the future. Don't go anywhere else.

Neal's was a lifesaver in a difficult situation. My brother died unexpectedly and while his widow…read morewas returning from the funeral with her 3 year old daughter and 7 month old son the car started losing power and lots of fluid. None of the other family members were close but we were able to get it to Neal's Automotive where they kept the car after a family member eventually picked her up and they were quick to dig into the problem. We were dealing with them from hundreds of miles away and were clearly desperate - they very easily could have taken her to the cleaners, but they told us it was just a transmission line that had come lose and it wouldn't be much at all. After hearing her story they gave the car a thorough inspection and were more than fair on a few additional safety issues they found. They were truly a pleasure to deal with and we could not be more thankful for their caring for a stranger during her darkest days.

Had the guy fix a noise on my car, he gave me my car back in two hrs, i drove it and told him the…read morenoise is still there, he said "well thats something else!" What!!!!!i was so confused i brought the car to him for the noise...whatever he said he fixed, the next mechanic said i had factory parts on my vehicle, nothing had been changed, the next mechanic also said what this mechanic said he did, theres no way my car could have been ready in 2 hrs, i really need my $600 back, im tempted to go out there with a picket sign that says buyer beware...wish i could rate less than 1