BUYER BEWARE!!! I don't wish my experience with this company or their affiliates on anyone. Please read before contracting with Arpin America.
It saddens me that this is the first negative review I've ever posted--well second after posting this same review to AngiesList. I'm a pretty laid back person and tend to give the benefit of the doubt, but I'm at my wits end. The movers were great--very courteous and I've given them higher ratings. The price was not the cheapest, not the most expensive. Unfortunately, the lack of ownership and Arpin's acceptance of responsibility have negated all of the good work done by others in this process and EARNED them 1 star.
All of my problems occurred after delivery. Please also check BBB.org, as they have a D- rating, prior to my filing with them. I've tried to make this review as short as possible, but this back-and-forth has been going on for almost a month and there's nothing "short" about it anymore. My Samsung washer and 65" Samsung flat screen were both damaged beyond repair. Because we signed off on the release forms, we're getting push back and buck passing. Arpin hired a third party to prepare the washer for moving, Moving Made Easy (MME-US), who in turn hired a local contractor to perform the work, Shamrock Moving Services.
Based on the responses of TWO different appliance repair companies (one of which was hired by MME!!!) the drum was no properly secured to the washer prior to moving, which bent the drum and destroyed the support system. Pieces of the support were lodged in the filter. Because my mother-in-law signed the release indicating that the work had been done to reconnect it, they've denied the claim and offered $500 (the minimum quoted by one of the repair companies--just to remove and replace the drum, not including the expense to replace the support system!) as a "goodwill gesture". The replacement washer cost me $884.84, consistent with the color and style of my dryer.
According to the original contract I signed with Arpin, my TV was to be cartoned--the sales rep explained that the crate the TV is really expensive, they carton TVs all the time and it should be just fine....They didn't carton the TV. They WRAPPED it in movers wrapping paper! Upon UNWRAPPING my TV and turning it on for the first time, we had lines going across the screen and it looked like the inside of the panel was peeling off. I can't move my TV by myself, so I took pictures and showed them to a couple of Geek Squad guys at Best Buy. Both stated that the liquid crystal inside the panel was bleeding and that it's caused by excessive pressure or "trauma" to that part of the screen. I suspect that a mover probably picked it up the wrong way (the damage was at the top of the screen, just left of center) to transport it, or because it was not moved in a carton, was transported/stored incorrectly. However, because the TV doesn't show exterior damage, they are calling it "inherent vice" and, again, shirking their responsibility.
I've had plenty of bad customer experiences in my life, but this one has caused more stress and been more disappointing than any other in recent memory. Enough, in fact, to warrant me taking more time away from other responsibilities to write my first negative review!
The cost of my move: approximately $4,900
Replacement washer: $885
TV (purchased 2/2017): $1,169
Unused carton for shipment: $125
Failed washer "kit": $389
Service fee for 3rd party appliance repair company (I had to pay for it, which is almost laughable if it weren't true): $65
This brings my TOTAL COST OF SERVICE to: $7,533! read more