I was referred to Arpin America by a close friend who recently relocated from Dallas to California. Great recommendation! Our move was seamless. Everything was packed, loaded and delivered as scheduled. The crew was very courteous, efficient and respectful of my belongings. Did a fantastic job packing!! They honestly made the most stressful part of relocating seem effortless. I would highly recommend! read more

I have never met a nicer or more helpful bunch of guys! They are kind, hardworking, and helpful. Will not hire any other company for all of our moving needs! Great job guys. -Denise, My Local Plumber read more

My crew was on time, in uniform and professional. They worked hard and took great care with my things.

Arpin America Moving Systems is a joke! I had to chase down Matt to get a simple survey. Then it took several days to get an estimate. The attitude Matt gave me was quite strange. Like I was an inconvenience. It's like pulling teeth with Arpin America. Then they gave me an estimate that was way higher than I expected. I used another company that was pleasant to work with and provided me a reasonable estimate. Even if the Arpin America quote was reasonable, I could not trust this company with things I acquired all my life. read more

We had Lafayette and zach and they were so careful with my friends stuff. Very pleasant and they could multitask incredibly well. They moved out her whole condo in just over an hour. We could not believe how fast they were. Lafayette would also answer any questions we had about the new state my friend was moving to. He was very informative while he was packing up her stuff. He is great at multitasking. They wee very polite as well. read more

BUYER BEWARE!!! I don't wish my experience with this company or their affiliates on anyone. Please read before contracting with Arpin America. It saddens me that this is the first negative review I've ever posted--well second after posting this same review to AngiesList. I'm a pretty laid back person and tend to give the benefit of the doubt, but I'm at my wits end. The movers were great--very courteous and I've given them higher ratings. The price was not the cheapest, not the most expensive. Unfortunately, the lack of ownership and Arpin's acceptance of responsibility have negated all of the good work done by others in this process and EARNED them 1 star. All of my problems occurred after delivery. Please also check BBB.org, as they have a D- rating, prior to my filing with them. I've tried to make this review as short as possible, but this back-and-forth has been going on for almost a month and there's nothing "short" about it anymore. My Samsung washer and 65" Samsung flat screen were both damaged beyond repair. Because we signed off on the release forms, we're getting push back and buck passing. Arpin hired a third party to prepare the washer for moving, Moving Made Easy (MME-US), who in turn hired a local contractor to perform the work, Shamrock Moving Services. Based on the responses of TWO different appliance repair companies (one of which was hired by MME!!!) the drum was no properly secured to the washer prior to moving, which bent the drum and destroyed the support system. Pieces of the support were lodged in the filter. Because my mother-in-law signed the release indicating that the work had been done to reconnect it, they've denied the claim and offered $500 (the minimum quoted by one of the repair companies--just to remove and replace the drum, not including the expense to replace the support system!) as a "goodwill gesture". The replacement washer cost me $884.84, consistent with the color and style of my dryer. According to the original contract I signed with Arpin, my TV was to be cartoned--the sales rep explained that the crate the TV is really expensive, they carton TVs all the time and it should be just fine....They didn't carton the TV. They WRAPPED it in movers wrapping paper! Upon UNWRAPPING my TV and turning it on for the first time, we had lines going across the screen and it looked like the inside of the panel was peeling off. I can't move my TV by myself, so I took pictures and showed them to a couple of Geek Squad guys at Best Buy. Both stated that the liquid crystal inside the panel was bleeding and that it's caused by excessive pressure or "trauma" to that part of the screen. I suspect that a mover probably picked it up the wrong way (the damage was at the top of the screen, just left of center) to transport it, or because it was not moved in a carton, was transported/stored incorrectly. However, because the TV doesn't show exterior damage, they are calling it "inherent vice" and, again, shirking their responsibility. I've had plenty of bad customer experiences in my life, but this one has caused more stress and been more disappointing than any other in recent memory. Enough, in fact, to warrant me taking more time away from other responsibilities to write my first negative review! The cost of my move: approximately $4,900 Replacement washer: $885 TV (purchased 2/2017): $1,169 Unused carton for shipment: $125 Failed washer "kit": $389 Service fee for 3rd party appliance repair company (I had to pay for it, which is almost laughable if it weren't true): $65 This brings my TOTAL COST OF SERVICE to: $7,533! read more

Stay away from this company at all costs. They are dishonest and lack professionalism. The movers scratched up my hardwood floors, damaged carpet, scuffed my walls, and chipped my bedroom door frame in my new construction home. The driver, Rubin, said the company would send someone out to make repairs. Instead, Rubin told the company they did not do anything and that the *new* home which already had two completed walk-thrus was already damaged. The claims adjuster never asked me what happened or spoke to me about my claim. They denied the claim without even talking to me about it. I called Rubin back to ask why they said the damage was already there when both he and I saw when the mover damaged the floor in one area and he hung up the phone on me. So the company is refusing to fix the damage they caused, they've lied to me on several occassions, and they have the worst customer service I've ever seen in my life. Avoid them! read more

The worst move experience ever. My wedding ring was stolen by a packer but the company claimed it couldn't be proved so they would not address the problem. They refused to return my calls or emails to discuss the situation. The absolute worst customer service response I have ever received. The movers also damaged the staircase in the house I was moving out of and offered no remedy. I had to fix it myself because I had to close the next day. I have used other moving companies in the past and never experienced anything this disturbing. I could never recommend this company to anyone. read more

I found Arpin through my corporate relocation site a year ago. I should have trusted my gut when the sales person came to my home over an hour late without a phone call and then I needed to contact the company over the next week or so to obtain the quote and then when I went to schedule the move our sales person was no longer there. I was then given the name of their Senior VP to work with which went well at first and then we had a claim. We moved from Denton to Houston, TX and Arpin kept our furniture in storage in Houston for about 3 months. We packed the bulk of our items ourselves and had boxes CLEARLY marked "This End Up", "Top Load Only" and "Fragile", Arpin packed our furniture and electronics. When the movers came from Houston to deliver our items they were packed in 15 huge crates, boxes that were clearly marked "Top Load Only" were on the bottom or boxes marked "This End Up" were upside down and furniture was crammed in these crates. I inspected items as they were unwrapping them and found damage. I emailed the Dallas location and was given a damage report, this was in late August of 2017. I finished the report with pictures by the beginning of Oct. 2017 and forwarded it to the Senior VP, it took 2 months for someone to contact me about coming out to look at the damage here in Houston and again this was after numerous phone calls and emails. Finally, right before Christmas a representative from a furniture restoration company came to my home - took pictures, wrote up a report and said they would submit it to Arpin and with the holiday it may be after the new year until I would hear anything. I contact the restoration company to follow-up about mid January and was told it would be a couple more weeks. I contacted them again around the end of January 2018 and was told no repairs nor compensation would be offered. I asked why and was told to contact Arpin. I have never seen the report and I have contact Arpin more times than I can count on my fingers and toes with NO response. I have gone through the BBB in North Texas with a complaint and Arpin has not responded to them and their status on the BBB site has been suspended however Arpin is still advertising on their website they are a A+ member. DO NOT USE this company. read more

Moved my parents after 50 yrs in the same house. Needless to say it was a bit stressful for all of us. So, I really appreciated the Arpin movers for being friendly and professional. They arrived on time and went right to work. They carefully wrapped all the furniture and loaded it on the truck with all the boxes we had previously packed. It's hard to believe but we never found even a scratch on any of the items after unloading. Great Job! Special thanks to Rubin. read more

I cannot say enough great things about this company! We chose Arpin to move us last month from Dallas to Colorado - flawless! The customer service we received from Mat and Lauren in the Dallas office was incredible...gave us so many money saving tips on packing, called several times to check in on how it was all going and Mat even stopped by on moving day to make sure everything was running smoothly! Our moving crew, headed up by Lafayette Griffin, was absolutely the BEST moving crew we have ever had! They were careful not to cause any damage to either house while loading and unloading, and even took extra time to assemble some of our furniture (which they did not have to do!). Everything arrived safely and unbroken! We would HIGHLY recommend Arpin America Moving Systems!!! read more

We are waiting for a resolution from the Arpin America claims department (the Arpin HQ has already settled a very small portion of our claim, and now it is on the franchise Arpin America to settle their portion. So all in all, it is acknowledged that there are claim issues that must be resolved). The only email I received regarding this franchise portion, indicated I would be contacted within 5 - 25 business days. After 27 business days, and no communication from anyone, when I called the claims department, he indicated that due to the $ size of our claim, and the number of claims they are working, it may take longer. It is now 40+ business days and no update - not even a - sorry it's going to take a bit longer note. First, I am concerned about the lack of communication from Arpin America and the fact that no one in management will take my call (waited on hold over 20 minutes twice and the manager left the building while I was on hold for him), and second, the fact that they have "SO MANY" claims to process. This tell tale fact is a bit alarming. So, I wait - for the call, the email, the person who will fix all the damage and a check to replace missing items. I have been very patient - they have been very non responsive. It is worrisome - the lack of attention to clients who paid for packing, storage and full insurance for 14 years. Yes - that is 14 years they stored our HHG to the tune of $45,000+ in revenue to them. Yet, no communications from them. My advice to you - choose your mover/storage company carefully, use ONE entry door only during your delivery, visually inspect EVERY numbered sticker and check off your inventory list as it enters your home, make notations of all damaged boxes, make a notation on the delivery papers that you must sign upon delivery, of all missing boxes and damage - no matter how slight. They will not provide any Day of Delivery documentation other than what you already have. This documentation I refer to is a list of all damage and lost boxes while in their possession. So in the chaos of delivery day, with up to 7 men unloading your goods - and it's just you receiving, things may happen or slip by with no explanation, and they just want to get done and be gone. It is a very rushed situation, the responsibility is on your shoulders to prove what happened, when it happened and where it happened. You are on your own, they are not your friend. I am sure that a claim somehow goes against their record and perhaps limits franchise rewards, so if by not responding to a claim = no claim, well then... When attempting to contact the Arpin HQ in RI, I found the HQ business office and warehouse are both up for sale and no one answered the phone. 11-11-16 What's happening? Will I ever get a satisfactory resolution? read more