We had to wait a while for an appointment but it was SO WORTH THE WAIT…read more My service person was courteous, knowledgeable, diligent in his duties. He had everything with him that he would need to fix any surprise issues, had drop clothes to protect my flooring, was on time, was a genuinely nice person. He did not quite like the way the flames were looking so he kept at it until it was perfect. We bought a home with a poorly maintained fireplace and we are so grateful for their servicing so we could run our fireplace without worry. Highly recommend this company to anyone needing fireplace servicing!

I have dealt with Travis and his crew for over 10 years and he has always treated me right and has…read moregiven me 5 star service. It doesn't get any better.

I purchased a good mattress and paid over $4500. After about seven months the one side has gone…read moredown. I do not sit on the side of the bed. I filled out all the paper work to get a replacement. They kept insisting I needed the tag that was supposed to be on the mattress. The mattress was delivered and set up and I never got the tags. Their customer service after purchase was horrible I will never purchase another mattress from them. Merryl S

I'm extremely frustrated at the customer service I received post purchase. I bought a mattress and…read moreadjustable base in 2016. The mattress was overpriced, but I do love it. However, the adjustable base, which I bought the extended warranty on, quit working. The only way to get it to work is to reset it by unplugging it. I put in an online claim. One side of the bed doesn't always function and often leaves me stranded in the zero gravity position so I can't get out of bed without resetting it. Which by the way, is pretty hard to do while you're in it!! In addition, I just had complete knee replacement surgery, yesterday. Sadly, my bed still DOESN'T work -approximately two months later. As if this wasn't bad enough the reps at Mattress Firm lied to me TWICE. The second rep told me she would order the parts and in actuality she can't until the service person puts it in his report that a new motor is needed. Lie number two. After speaking to a supervisor she stated that an email was sent requesting the cost of the parts and for a new service call. NOT a request to order that parts. Backing up to the first visit when the service person came out they used the extra remote and programmed it. I specifically asked what the next step would be if that didn't solve the issue and he said they world have to replace the motor. But, because he didn't write that part of our conversation in his report Mattress Firm has no record of it. So no parts can be ordered. Of course two nights later it quit working -again. I called the Mattress Firm rep and she told me she would put in an urgent request for parts to fix the issue and another remote as a back up since the one quit working. (This was the first lie.) Several weeks later, on May 19th Furniture Solutions finally sent a different service person to fix the base. I was unaware that he didn't have the new parts because they were NEVER ordered because he didn't make any notes about the next steps and what parts it would need if the reprogrammed remote didn't solve the issue. Not to mention that he stood in my bedroom and took a personal call during my service call time instead of doing his job and making all the nots clear about the issues the adjustable base was having. Very unprofessional. Consequently, they then sent a different person from FS. All he did is check the remote- after I unplugged and plugged it back in that morning to make it work so I could get out of the bed, then of course it worked. Had I known he didn't have the parts, I was told were ordered, and they were just coming to "reassess it I would have taken another day off of work to explain the issue in detail. However, I didn't know I'd need to be there to supervise him doing his job. So my mom was there to just let him in. He stayed less than five minutes and closed the claim stating that it was working. Mattress Firm called to follow up- at this time I find out the part can't be ordered until the tech writes it in their report as "needed". This I only find out after requesting to speak to a supervisor. They were both using every technique possible to just shut me up and get me off the phone. So now a THIRD service person has to come assess the problem to determine if/and/or what parts are needed. It is now June and I'm still waiting for the bed to work properly.

They're always so friendly here and consult with me to ensure I get exactly what I need for the…read morejob. The people seem to genuinely care about providing stellar service. Glad that this is my local hardware store!

Greeted by two girl-type helpful hardware wo-MeN. Boy does…read morethat make you feel great! And they WERE helpful and they had what I wanted. Plus I saw lots of other keen stuff for the next time that I feel I need a toy. Always enjoy shopping at Ace!

Great selection but poor customer care. Refused to take a return even for store credit or…read moreinspection. Be cautious here!

Everyone we worked with at Illuminations was wonderful. Lois helped us with our lighting. Dana…read morehelped us with Sark Tile. They are both very knowledgeable and also willing to listen to what you want. Great experience working with them.

great selection and assistance. very well run store. always someone to greet you. great…read morerepresentation of a multiethnic community. their rental department is very robust and they are trained in small engines. I enjoy shopping here. it is my first choice in looking for difficult to find items.

After calling all the Westlake Ace's in Lincoln to see if the have a bolt for a Toro Mower and…read morebeing told no and could not get one??? They sell the lawnmowers!! Save yourself some time and have a great experience by just calling Crete ACE Hardware. Not only did they have the part but all the employees were very friendly. I will be going back to ACE in Crete for all my Toro and Grilling needs. Even the owner Dan Papik helped me and answered all my questions. HIs Card has Matthew 6:33 under his name. But seek ye first the kingdom of God, and his righteousness; and all these things shall be added unto you. Great Job!! Thank you

Service is bad here. I had one person greet me and then walk away, never to return. The repair guy…read moremay be good at guitars but he's bad with people. The rest of the guys were so unhelpful. A woman came out of the back and actually helped me. Seems like everyone but her hates their jobs.

I recently made a trade for a Gibson flying V. The sales people were very helpful. I felt I got a…read morevery fair price for the instruments that I traded in. There seems to be a new chill vibe at guitar center. I like it a lot and will be back in the future to do more business.

Amar Tumeh the manager for the Lincoln south and Lincoln north stores decided to fire me because of…read moresomething I didn't do. He complained to me about the payment report being messed up even though I told him and Ashley the assistant manager about it being messed up multiple times. The real reason why it was always messed up was because of the new hire. he was always messing up on things every single day and he didn't know how to do anything. And he was supposed to be trained by amar. The new hire said many times that he didn't know what he was doing giving more proof that amar didnt give him the proper training that he needed to be left alone at the store by himself. And for every mistake he Made I got blamed for them. I made sure to call amar or ashley every time something was wrong and amar would come to the store to fix the problem and still blame me for it being messed up even after he fixed it. But amar was just looking for reasons to get me in trouble. There were times when a co-workers would sign into the wrong store when putting things into the payment report which messes it up amar knew about this and still blamed me for it being messed up. And the crazy part is the new hire knew amar since high school so I feel like for that exact reason he wasn't checking him on his mistakes and was only blaming me because they're friends. There have been many times when I asked him about my checks not being right and he would tell me that everything is how it's supposed to be. But then I figured out that there wasn't no overtime and that he would go onto my payclock and change my hours. My shift started at 2:00PM every day and before I knew that there wasn't overtime I would come in early like around 1:30PM and clock in around 1:33. But then I noticed on my payclock it showed that I clocked in around 1:40 and sometimes 1:50. and this was going on for a long time. So I wasn't even getting paid for the time that I was getting clocked in. And I wasn't the only one he was doing this too. he was doing it to other co-workers as well and thats when I know something was up. And there was one point in time where he would talk real crazy about Ashley the assistant manager almost causing her to quit her job. And when she figured out that he was talking crazy about her behind her back she called the regional manager and told him that she was putting her two weeks in. But then a few days later she magically got a pay raise so she didn't quit. Ashley told me a lot of things about amar and at first I thought she was just being rude about him but then I started seeing it for myself. every single thing she told me about him was true. I feel bad for anyone who has to work with amar because once he starts feeling some type of way about you he will try to find a reason to get you fired. Or he'll make you want to quit.

I have always been impressed with how knowledgeable the staff are here and their willingness to…read morehelp you find exactly what you are looking for. I have to admit I don't buy as mush music as I used too, but when I am looking, this is the only place that I go. On the flip side they were phenomenal at helping me with phone service! I think over the years i have bought half a dozen phones from them, and when I was with Cricket this is the only place I trusted to get a properly flashed phone. They were always willing to help, and if there was a problem they were quick to rectify it!