Outstanding customer service. Jaylon helped me find just the perfect shirt and tie configuration,…read moreand other staff helped me find the right suit for me! I purchased two shirts, a tie, and a suit for very little- it was a huge bang for the buck! Staff worked together, as hard as they could, to bring the price down for me. I will feel super confident going to work in this new attire!

Came here to get a suit, not having purchased one myself before. The staff was super helpful and…read moreanswered all my questions. I don't feel like I was upsold at all as all the options were played out for me, and I was able to get a suit tailored and sent to me very quickly.

For the reviewers who have given this place anything below a 4, I cannot really see why they would…read more Outside of a long line that I did not want to wait in, this location was great. Your normal Nordstrom Rack store, full of luxury items priced at non-luxury numbers. I can also see, because of that, why the line was as long as it was. I was also torn between giving 5 and 4 stars but opted on 5 after the staff was not only engaged with who was checking out, but additional staff was on the salesfloor assisting with either that or restocking in between.

This was a poor customer experience…read more I purchased a suit and returned it. At the register, the cashier(Lynne) admitted that she did not scan the jacket during the original purchase. That error is the reason the jacket was not on the receipt. Instead of correcting the situation, the store refunded only the pants, kept both items, and sent me out with nothing. At no point was I given a clear option before the transaction was processed. I spoke with the store manager, Alexandra, who repeated policy but did not take ownership of the fact that this situation was caused by a cashier error. I am not asking for anything free. I am expecting a reasonable resolution when a store makes a mistake. Leaving with no merchandise and no solution is not acceptable.

Love Nordstrom. A beautiful store with excellent selection of items from children, clothing,…read moreshoes, accessories, and home goods. I also love the coffee bar and third floor cafe. Staff were all super friendly and helpful while I looked at sunglasses, lingerie, children's wear and shoes. Fashion Center is HUGE and there are dozens and dozens of things to see outside this Nordstrom store. Multiple entrances and lots of parking nearby.

I haven't bought a dress shirt for two decades (wearing a uniform does that), and it's a bit…read moredisconcerting that they simply stock for men of smaller statures. In other words, I think their demographics have changed considerably since I bought my last suit here. I'm going to have to find a tailor to make a suit for me -- the Nordstrom quality just isn't there anymore -- and with it, have him make a few shirts for me. Sorry, Nordstrom. I tried you first.

My rating is specifically regarding the limited women's section and its available options; in a…read morepinch I'm sure I could get something. However, they did not have the items I was in particularly interested in for their current season. This is a rather large size store for an airport location and over 3/4 of the store is set up for menswear. I have no personal issue with that (hey - they have to stock what will sell) but wanted to have a review that would reflect this so women have a better idea of what may/may not be there.

Well, I just love their clothes. They fit the way I like them and the materials and workmanship are…read morefirst rate. It's so convenient to have them at the airport! I forgot to pack a jacket that I needed for a meeting and when I got off the plane and there they were! Awesome.

This shoe line has been around since the '60s, and all shoes are handcrafted and handmade in Spain…read more They are absolutely beautiful, as they come in genuine exotic leathers as well as fine leathers. This is the only location on the East Coast, as there are only 6 locations throughout the U.S. If you're a guy who needs some awesome, swanky-looking dress shoes, check this place out! I love their cognac custom line, as the design is pretty impeccable and the laces end with tiny tassels. The hubs and I stopped by to check out some of the shoes, and they all had a great fit, even for those with narrow or wide feet! Ask for Mr. Mazzy Duncan - he knows the sizes/cuts, is very informative, and is such a total sweetheart!!!

Good customer service. The salesman seemed very knowledgeable as well. Unfortunately we didn't make…read moreany purchase. They don't make shoes as narrow as we need, so we Didn't make any moves today.

The staff at Sid Mashburn are a joy to interact with. Whether I'm stopping in to pick up a pair of…read moresocks, or coming in for full-blown help trying to pick out an outfit for a wedding, I've been blown away by the professionalism of everyone here. They've found a great balance of providing value, without being overbearing. Oh, and the selection of items is great. It's a bit pricier than fast fashion, but worth every penny to have things that last! Highly recommend popping in if you're on the fence about whether or not it's for you.

Disappointed with the lack luster customer service one receives here...the service in the store got…read moreso bad (no one to even acknowledge you when you enter the store, let alone help you with anything) that I started to shop online only. Saturday 6/25/22 I purchased a pair of denim online and paid for 2 day air... on Monday 6/27/22 I receive communication from their customer service team that it would ship out that day, then Tuesday morning 6/28/22 I see an email that I had been refunded due to the fact that they no longer have the size I purchased, and they accidentally sold the pair that was supposed to be mine. No other explanation given or accommodation did they make. I would've given one star but I do like the products they make...but wow the store staff and the back end staff are REALLY bad.... beware

I remember in the 90s when this store used to be nice. I went yesterday to exchange a POLO warm-up…read morejacket and some Nike shoes and the whole store just seemed kind of....well....sad. First time back there in some years. The whole mall actually. Not very many customers and nobody seemed particularly happy to be there, IMO. Not the asssociates. Not the customers. Nobody. Hard to even find an associate. Malls used to be exciting! Turns out there wasn't a terrible amount of inventory and now I need to go to Tysons. :-/ This after finding out this store doesn't sell POLO at all, "cuz people steal it." My third Macy's store - for a couple of exchanges. Lawd, Macy's, smdh. What have you become?

I generally find very good deals at this Macys. The customer service I receive in the shoe…read moredepartment is always very good. I often have to look for a sales person to assist me when shopping in the women's clothing department. The prices are very good. I appreciate that Macys and Nordstrom's validate parking. It makes it a lot easier to shop here. I would not shop here if they didn't validate parking.

Have used this location over the years from prom to our wedding day! The help my husband get his…read moresuit which he looked great in and all his groomsmen. Charles was so helpful and explained everything amazingly. The process was seamless.

Imposible to get help from any of the associates here. None of them ever make themselves available…read morefor more than 30 seconds or so to answer a question before wandering off

I recently had the pleasure of visiting the Banana Republic in Arlington/Crystal City, and I left…read moregenuinely impressed by the exceptional customer service, especially from Kelvin, Todd, and Sidney. I shop at BR often, and the level of care and professionalism at this location stood out.I hope BR recognizes what an incredible team they have. Kelvin, Todd, and Nimat represent the brand at its best, and I wouldn't be surprised -- and would be thrilled -- to see any of them move up within the company. Sideny took the time to listen when I shared how my luggage was temporarily misplaced. She offered empathy and helped me feel grounded in an unfamiliar city. Kelvin was incredible when it came to styling. He helped me build outfits with the pieces I had in the luggage I was reunited with. Todd was equally helpful, helping me find pieces to match an item I had just purchases in the store. Whenever I travel for professional reasons, I look for a sense of familiarity in the places I visit. This store, especially these three team members, gave me that and more. Honestly, they made me feel more at home than even my regular store sometimes does.

Just visited this store yesterday on 1/25/25. Not only did no one ask to help me with anything but…read morethey had their only black worker at the time (middle age man, short hair, goatee and mustache) follow me around the store to make sure I didn't steal basically. Terrible shopping experiencing with incredibly rude staff. I do not recommend this location at all.

I usually prefer TJ Maxx over Marshalls, but in this case, the Marshalls at Pentagon City has…read moredefinitely won me over. Since I now work in Arlington, I visit both this Marshalls and the nearby TJ Maxx pretty often, and I've consistently had better luck here. I've come across some really great finds at this Marshalls, from wardrobe staples to little unexpected gems. On the flip side, I rarely find much worth grabbing at the TJ Maxx in this area, which always surprises me given how much I typically love that store. Selection & Finds: This location always seems to have a solid selection, and the inventory feels more thoughtfully stocked compared to the TJ Maxx nearby. I've walked out with some really good finds here on multiple occasions, which keeps me coming back. I do wish they carried more workout gear, especially things like weight lifting gloves, since that's one category where the selection feels a bit limited. Store Experience: One thing that really stands out is how neat and organized this Marshalls is. I'm always pleasantly surprised when I walk in and don't feel like I have to dig through piles just to browse. The layout makes shopping feel easier and less chaotic than what I've experienced at the TJ Maxx close by. Service: The store associates here are attentive and kind, which makes a difference. Whether it's helping at checkout or answering a quick question, the interactions have always been pleasant. Value: The prices here are generally good, and I can usually find solid deals on everyday items and wardrobe staples. That said, every now and then I do come across items that feel a bit overpriced for Marshalls, especially when they're not significantly discounted from what you'd pay elsewhere. It doesn't happen all the time, but it's something I've started to notice during recent visits. Overall, if you're choosing between the Marshalls and TJ Maxx in this area, this Marshalls is the better bet in my opinion. I didn't expect to say that, but here we are.

I was not able to leave this day in particular with a Marshall find, but overall this franchise is…read moreone of my favorites. I think the value is always worth it, the service is standard (ask and you'll receive), and the items are as expected. This location was nice being close to other stores.