Wow, what a disgraced mistake for suggesting this place over our usual Italian Family's plan for dinner at Prato's instead. Sure hate it when an experience like this happened to anyone.... (Spoiler alert: Negative Racial/Asian profile & treatment)
1st (-) sign, we're waiting in line to be seated, and got passed couple of times till we spoke up about it. Didn't think much into it.
2nd (-) sign, we asked for a table of 4 adults, and 1 child in need of a high chair. While there's plenty of larger tables empty, we were squeezed into a 4-top, right in front of the kitchen area, crowded in the mist of other tables with patrons around. I must have stood there, uncomfortably, for at least 5 minutes with a 10-month old toddler in arms while waiting for someone to bring us the high chair that we were instructed "On the way". We even got our drink orders in without the server noticing that 4 adults with a toddler at a 4-top table. We had to ask for the high chair when the server brought back our drinks, really???
(+) sign, the Calamari appetizer was GREAT from the menu. The rest was down hill from there.
3rd (-) sign, we never received any bread for our table, while noticing all others around us did. We requested it twice, never came.
4th (-) sign, the dining room were unbearably warm, muggy, and hot. We had to wiped off our sweats while dining (Hint to the manager, this is NOT a good sign).
5th (-) sign, my entree order was "Chicken Picata". This is the most pathetic picata I ever had, period!! Why? The chicken wasn't even "Egg washed" at all, and there wasn't even a hint of lemon juice for the sauce. Really? Come on?!! How can a kitchen screwed up something that simple??
After a few bites into our entrees, we asked the server for boxes to take out instead. The atmosphere was TOO HOT without a hint of air movements to eat our foods comfortably. Ugh.....
6 (-) sign, the bill arrived. We paid, and quickly left the restaurant to save the 10-Month old from unbearable sweats, for some cool breeze the moment we exit the place in the mid of July, just imagine how unbearable it was inside!!
When we arrived home, My Wife looked over the check, only to notice in faint ink that the "20% Service Charge" WAS INCLUDED, that was NEVER told nor informed when the bill was presented, while we left over 20% of tips in cash. I called to ask the Manager about the service charge policy, and was informed only for parties of "6 or more". Well, we were charged for a party of 4, why? We are all Asians. Born in the U.S.A. Asians, conversed ONLY in English from the moment we entered till we exited the restaurant, and still got "Taken" with the "20% Service Charge", uninformed. Humm, can you say "Asian Profiling"???
In this time & age, with all the sensitivities around our nation about "Asian" profilings, targetings, and attacks going around, and we had to experience this first hand? After 2 separate conversations with the Manager about such incident and experience, I was beyond belief with the response, and btw, it wasn't positive, nor were we satisfied with his dialogues.
It is really, really sad for having to post such a review for an establishment that's been around for a long time. For almost 6 decades long of living & life experiences in this AWESOME nation of ours, we have always felt "Blended" in as others like 99.9% Americans, till now. For once, we felt the disgraced of an unequaled treatment, just for what we've happened to be "Skinned" with when we were brought into this world. Would this experience have happened "IF" we were all Caucasians? Humm??????
"Thank you" graciously for such an experience, Armando's. read more