Hotel Royal exceeded our expectations…read more We stayed here for one night before our cruise. The service was excellent. Our room was super cute! Very comfy bed, great AC! Bathroom a little small but easy to work with. They had a fridge and coffee maker. In the lobby they have a small room in the back behind the receptionist that has tea, coffee, utensils and other things you may need on your trip! Plus it's a cute area to sit in the morning or while waiting for your Uber. They have plenty of water in the lobby. Bottled and ice water from a large glass dispenser. There are bikes available for use. It's a pretty great location - we were able to walk to really incredible restaurants, and it was super close to our cruise port!!! We highly recommend this place and would book it again on our next Long Beach stay!

I've experienced amazing and shithole places, and Hotel Royal is firmly middle of the road. Good…read morevalue if you want to stay in downtown Long Beach. Take showers in the morning. Avoid odd hours, as hot water will take awhile to get to you. If a cold shower doesn't wake you up, enjoy complimentary coffee in their communal kitchen (served at 7am). Thin walls: - you can hear street noise and people talking on the sidewalk - if you have neighbors, you can hear them getting it ON (good for them!), but thankfully not any conversation Lobby closes at 11pm. When I booked via a third-party platform (to save money), that platform told me the lobby closes at 10pm. Shout out to Mario and Diana for helping me during my stay.

With this trip I decided to let my family take the wheel and make the decisions on where to stay…read moreprior to our cruise. I put a lot of trust in their word since they've previously stayed at this specific hotel a few times and they choice was perfect. Driving from the bay to Southern California was a whole trip in itself with two kids and the last thing we wanted to do was to rush the moment we got in the car and into the hotel. That being said, we decided to stay two nights prior to embarkation day. We wanted to walk in, get settled after the 7 (=/-) hour drive and relax. The hotel had everything we needed - a full kitchen, a clean and perfectly running shower, clean and comfortable beds and a wonderful view. The proximity of the hotel to the port was perfect. All eight of us were able to get our belongings together and not stress on getting parking. The continental breakfast was great as well. The staff was beyond amazing and during one of our nights we were able to watch the UFC fight downstairs in the lobby with a crew of construction workers. One of the staff attendants gave my girls crayons and coloring paper. She sat down and helped them with their art and it was honestly precious.

Great location to cruise ports and 1 mile from Queen Mary…read more Short walk across the bride to Long Beach restaurant and shopping hub Clean rooms, nice views, great staff. No ice machines, but reception gives you a bag of ice. Plenty of food for breakfast, coffee and water accessible all the time

I wanted to recognize Sally, the parking attendant at our hotel, for her exceptional service. She…read moretook care of our stressful situation and went the extra mile to care for us. Outstanding customer service like hers is rare and greatly appreciated. Thank you, Sally, for making our stay even more enjoyable!

Was in Long Beach for business meetings. The Hotel location is close to Shoreline Village with its…read morerestaurants and shops and most importantly for me a quick ride to the Catalina Express ferry. Everyone at the hotel were friendly and super helpful. There is a man made lake around the hotel and fun paddle swan boats if you have time to play a little. It is connected to the convention center and connects to an elevated walkway that runs from Shoreline Village to Ocean Blvd where many other hotels are located.

I really want to give this place more than 3 stars, and in reality it probably deserves only 2. But…read moreI had a few great customer service interactions that won me over, even in a not so accommodating situation. Upon a busy check in right about 5:00 PM on a Saturday in the summer time, we were notified that the AC in the hotel is out. (Side note it had been out since Tuesday and no one notified us until now) We were traveling with our bulldog so this was a huge deal and I immediately asked to be placed at another Hilton property. Art at the front desk was very kind and accommodating. He offered a room with a window that opens as well as a patio, so there would be a constant airflow. He also said if we weren't happy we could come back down for a full refund. Art in general was beyond gracious. We chose to stay, as the sun was going down, and when you're close to water it gets pretty cool even in the hottest months. We had some drinks at the bar and tried to make the best of it. The bartender was also kind and working hard in the heat! All was well considering the circumstances. Until midnight when all of the building alarms started going off every few minutes. We were only staying one night for a relaxing day away with our dog on the beach, and because of this property we definitely did not receive that. I've had to open a case for a refund, which seems crazy to me. As an honors member I definitely thought it would be offered without hesitation, and possibly even more compensation. Unfortunately this was not the situation. For a property with a great location, it needs a deep cleaning and a few updates immediately. With that, I'd consider returning.

This is a great hotel. Service was good, rooms are clean, some of the most comfortable hotel beds…read moreI've slept in. They have a good in-hotel snack selection. I wish the hotel had a more comprehensive restaurant or something as it is far from anything good (unless you want chains like PF Changs or Island's). ' The only other note I had was that I wasn't pleased with their parking situation. Its an underground lot but most of the spots in it are reserved for not the hotel and the spots are tiny. Two cars can't drive down the aisles at once because they're tight and it makes for a stressful parking experience, especially at $30 a night.

Incredible building, fantastic staff and quality food options. This hotel has made my work trips…read moretolerable; I will for sure be back!

As a Long Beach native, I've been lucky enough to try so many local spas--Terranea, Burke Williams,…read moreand just about everywhere in between. For my birthday, I decided to try the Fairmont Spa, and I was honestly blown away. This was one of the best massages I've ever had. My therapist's technique was absolutely incredible, and I loved that she incorporated stretching throughout the massage. It made the experience feel so unique and restorative. The spa itself is beautiful. While it doesn't have as many amenities as some of the larger spas, the quality of the massage is what matters most to me, and it absolutely delivered. My only tiny wish is that the robes had pockets! The staff explained the thoughtful design choice behind them, which I appreciated, but I still found myself wishing for pockets. I'll definitely be back. I'm so happy to have such an amazing spa right here in my own neighborhood!

This was my first time staying at a Westin hotel, and I enjoyed every minute of it! The front desk…read morestaff were incredibly accommodating, and since I recently became a Bonvoy member, they upgraded me to a suite. It had multiple bathrooms, couches, and even connecting rooms--such a great surprise. The bed was extremely comfortable, and the view was amazing. Everything about the stay felt relaxing and well taken care of. If you have to stay in Long Beach, stay here!

I typically love staying at the Westin for there great rooms and services. This time around my room…read moredidn't have any rental capabilities they were all down which is a bummer because I enjoy my room and watching movies. The room also smelled stale and musty. There has been some renovations to the lobby but not in there rooms. Their service was great as always. But I wouldn't have another 2 night stay due to the rooms not being up to there normal standards.

great hotel convenient to local restaurants and the port. Room was very nice. Hotel desk attendant…read moreYogi was the best!!!

Stayed for 3 days and had a great experience. We stayed in deluxe king room with a balcony. The…read moreroom was clean and very spacious. The balcony provided a nice space for reading and watching the city life below. The staff were very friendly and helpful. I initially booked a room with 2 queens and they fixed it no problem. The rooftop has a cool view of the city, especially at night. The hotel has ample parking - spaces under the building and directly next to it. One thing to keep in mind - if you are staying in downtown Long Beach, it's a big city with big city sights and sounds. You aren't staying in the country. Great experience for my wife and I.

Had an early flight out of Long Beach airport so I booked this hotel for an overnight. Hotel is…read morevery clean although our room was on the smaller side. The hotel is located on the corner of a busy street, but I didn't hear any outside noise. Hotel is conveniently located next to a mall, so it was easy to find food options within walking distance. I didn't get to experience the breakfast due to an early flight, but was given a brown bag breakfast (with muffin, whole apple, peanut butter and bottled water). There was an airport shuttle and our driver was gracious enough to take us as soon as we checked out. All in all it was a good experience staying here but I give it one star off due to price. I paid around $300 for one night that seemed quite high for an airport hotel.

First time IHG guest at this establishment and it'll probably be my last…read more The location is perfect and convenient. Very close to LGB if you're arriving and/or departing from there and central to nearby cities. Great places to eat all around + near to Wholefoods. I stayed during a busy eventful weekend and it seemed that I was provided the last available room in the hotel that hadn't been used in who knows how long. The room was overall dusty and smelled of old linens. The bed was uncomfortable. Should've brought it up to the staff but I was traveling with my infant. Wouldn't really recommend to anyone