Jack was recommended by another pool maintenance person who doesn't do above ground pools. He was…read moreable to diagnose and repair my problem in less than an hour. It's hard to believe it, but the problem was a bad fuse, that just happened to go out when I replaced my water. Very happy with the service and communication. Definitely one of the best service experiences I've ever had.

Prompt. Professional. Honest. On time. Good communication. All great things you want from any…read moreprofessional coming to your home. I had 2 other pool guys tell me I needed a new pump and I was resigned to the fact hut Jack came and saw the breaker was tripped and fixed it. He probably could have sold me a new pump but he did the right thing and honestly customer for life. Thanks!

Tony and his team was excellent. Communication was great and price was fair. Found and fixed the…read moreissue efficiently. Will definitely be reaching back out for any pool related repairs in the future

Top notch and would highly recommend!…read more I am so glad to have found Baccaro pools. I was looking for someone to replace our pool skimmer and was in a bit of a rush bc we were also replacing our deck at the same time. My main objective was to get the skimmer done before we were set to pour concrete. Thankfully Tony was able to fit us in and had his guys come first thing Monday morning. What I appreciated about the entire process was the constant communication and follow up that Tony provided. Even though our job was not a big project or would take only a day or two he was onsite checking to see how things were going and keeping me informed. He also kindly included a fix for our pool coping that was not part of the skimmer replacement but he went ahead and did it anyways because he wanted to make sure we were happy. I am really happy with the end result. His workers were respectful, paid attention to the details, and did not rush through the job. They also cleaned up after themselves when they finished. Tony's rate was also reasonable compared to others that I had called. He had the best pricing amongst those the other quotes I got. I appreciated that because he was not trying to price gouge me even knowing we were short on time. Other people I called were taking advantage seeing how little time I had. If you have any pool projects I highly recommend Baccaro pools.

They were assigned to us for a simple heater repair; Jack arrived same day and took care of the…read moreissue, and showed me how to prevent it in the future. I am looking forward to discussing automation with Jack as soon as I can.

Very polite people and fast service. Came on time and checked the equipment. Waiting for reportread more

* Unwelcoming atmosphere. * Needed help finding one item…read moreand the employee I asked was rude and not helpful. * Won't ever be back because of the terrible customer service.

I have been using their pool clean service for a year. About 10 days ago, I scheduled a pool leak…read moreinspection with them. I took time off work to be home for the appointment. On the day of the inspection Mike (appears to be the head of the repairing team) called to say the technician was sick and could not come. While things happen, there was no apology -- only that he didn't want to "waste my time," even though my whole day had already been disrupted. In addition, I don't understand why the inspection/repair team could not perform the promised service simply because one technician was unavailable. This is not a one-person company, and you would expect reasonable backup arrangements in place. Last-minute cancellation with no apology shows little respect for a customer's time. I hope the company will respond and demonstrate accountability by offering a prompt, reliable rescheduled appointment and appropriate consideration for the inconvenience. I would like to see how they make this right.

Short version: Brian was super knowledgable, on time, prompt communication, and did everything on…read moretime and on price. I highly recommend. Details: I wanted to upgrade my system with all the latest automation and lighting. Also, I had a malfunctioning salt cell that my weekly pool tech could not figure out. I contacted Brian via the website and received a quick text that same day to setup a meeting. He quickly got the salt cell replacement going under warranty (no cost to me!) and spec'd out an automation setup. That night, received the quote with a timeline to get the parts/ installation. Price was right. Brian got everything installed and running very quickly (and on time) and was super communicative / timely throughout the process. I also liked that he was able to set a time for a meeting, not a half day time window like so many do (and fail to meet). It was a breath of fresh air having someone promptly call you back, setup meeting times and meet them, do the work as promised and on time. It's the way it should be! I'll definitely use Brian again.

Is very professional and know what he is doing. Usually he checks all the chemicals in the pool,…read moreWe are very satisfy for the care.

Wish I found Aquatech Masters sooner! Phillip was absolutely amazing! We had the worst summer algae…read moreissue with our pool due to problems with our pool filter being clogged and water heater not working! He came the same day I called and fixed everything and then some! Got my pool vacuumed too; got our water tested and provided us with all the chemicals we needed, the works! Philip is really nice and professional and went above and beyond for us! This is the cleanest our pool has been. I would give 10 stars if I could. Thanks a million Phillip!

Phillip responded quickly to my messages. He had a flexible schedule and kept me posted when his…read morearrival time was delayed by traffic. Then, he assessed the problem with my hot tub effectively and quickly. He found a work around that allowed us to fix the problem immediately instead of ordering a part online that would have required a return trip. He also helped me understand the chemicals I needed to use to get the correct water balance to keep my hot tub working smoothly. His price was fair.

EDIT #2: I am very pleased to up my review to 5 stars. The…read moreowner of Way To Go Builders, Jonathan, immediately contacted me and assigned Project Manager Ben to my issue. I had a crew out to my house the very next day. They removed the entire step and used all new composite material. There is no paint that will peel, no splits in wood. Spacing of the planks is perfect. I would absolutely hire them again. EDITED TO NOTE, I HAVE BEEN CONTACTED BY THE COMPANY. THEY ARE VERY WILLING TO CORRECT THE ISSUES. I AM PLEASED ABOUT THAT. I WILL UPDATE FURTHER WHEN THIS HAPPENS. I spent approximately $75,000 with this company. The paving job was the main job. Front, driveway and backyard. They did an awesome job on the pavers. The small job was to add a wooden step around an existing wood deck. This is where everything fell apart. The planks were laid at different distances apart. The paint bubbled in numerous places. The Redwood they said they used, has split down the center of some pieces. Josef was responsive to my complaints and sent out the worker to repair. This happened 3 times. He repaired the wood cracks with "bondo". There are so many layers of paint, it's peeling off. I gave this company one year and 3 attempts to make this step look as it should. It's now been almost 1.5 years and now it's time to let the world know...DO NOT HIRE WAY TO GO BUILDERS for any wood projects. You will be wasting your money. I'm attaching pictures.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

I had a hard time at first finding someone to repair my hot tub, but I'm really glad I found High…read moreFlow Hot Tub. They were easy to work with, very knowledgeable, and came out quickly. The quality of work was excellent. What really stood out was how much time he took to explain everything to me. He didn't mind me watching and walked me through what he was doing step by step, helping me understand how the hot tub works. That made me feel 100% comfortable and confident in the repair. I'll definitely be using High Flow Hot Tub again in the future and would highly recommend them to anyone having issues

Great job fixed my jacuzzi replaced motor nice guy responds promptly works quickly very informative…read moreI'd recommend

Ramon did an excellent job.After the fires we needed to drain our pool. Chlorine ans acid wash it,…read morebead it to remove calcium and bring it all back up with the chemicals for a salt cell pool. We also installed a new pump. He was very communicative and quick to respond to any of my questions. Highly recommend him.

Ramon and Abel are absolutely amazing. I first contacted them about my above-ground spa (hot tub),…read morewhich was covered in ash from the Eaton Fire. They came out, drained and cleaned it thoroughly, checked the chemical levels, and even left the hose running with instructions to stop it once it was full. For the deep clean, they charged $275, which I felt was fair, and I've continued with their monthly maintenance service. I'm happy with their service, professionalism, and the connections they have in the hot tub industry. Highly recommend!

Amazing small business. Had an issue with my pump and he was able to fix in a timely manner. Also…read moregave me some nice recommendations on how to keep my pool clean. Thank you!

Jp brought my pool back to life. Green to clean in three days…read more Kids love the pool and the wife loves the jacuzzi. Thank you JP