I have been coming to this location for years, and this is the first time I've felt compelled to…read moreleave a review. The front desk employee checking people in around 12:45 p.m. on July 21, 2026 (long dark wavy hair, no name tag) was very unprofessional. She came across as passive-aggressive, rude, and on a power trip. She honestly reminded me of the stereotype people have about TSA employees. This is a medical facility where people are dealing with very serious health problems. A little kindness and compassion go a long way. There is a professional way to enforce policies without making patients feel like they're an inconvenience or talking down to them. I've always had good experiences here, which is why this interaction was so disappointing. I hope management addresses it because the front desk is the first impression patients have, and they deserve to be treated with respect. I now prefer the Mesa location over Gilbert, even though I live here. I did have a good experience with Tiffany, the US technician. She was kind, professional & efficient. Thank you for making an awful experience a little bit better, Tiffany.

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

My negative review is more about the SimonMed company rather than this specific location. My bad…read moreexperience was the fault of their central customer service or scheduling staff. I've had a nice experience with the staff at this location for imaging needs. Here's the issue I had the past week: I've had a brain scan appointment scheduled and reschedule 3 separate times due to errors or mistakes on the part of SimonMed. It's been so frustrating that I asked my neurologist to refer me to another company for my brain scan. Even though this may push out the scan further than with SimonMed, I cannot give them my business based on principle now.

Would give zero Stars. The process was a mess. This was the Copperpoint facility. Th technician…read morejust got out of school. I went in for a simple ultra sound. Which I have had many times for blood clots. it's a little uncomfortable, this time the pain was unbearable. Technician tried many times to fine my vein. I finally told him to stop, and could not continue. I have tried calling Copperpoint to no avail. Cant speak to any one at the facility. Haven't heard a word back. WOULD NEVER RECOMMEND ,

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

Hi all. Dr Karen Garby and staff are amazing. They all went out of their way to make me and…read morehusband feel calm and relaxed but more importantly Dr Garby was/is willing to talk to me at length and answer any little question I had. She never seemed rushed and didn't make me feel silly for asking questions. Highly recommend Dr Garby.

Four years ago CICC put a port in for my step father. They always say that they do not put a port…read morein if the white blood count is over 10 because it can cause infection. They knew that my step father had pneumonia the month before which increased his white blood count. They did not check his white blood count before the port placement. We did not realize that CICC did not check his white blood count. Later we learned that his white blood count was 13.4 when the port was put in. He ended up with a massive infection, got septic and four months later he died. We will never forget the suffering he experienced after the port placement. CICC completely disregarded what happened. I would never go near them.

Can you imagine being made to wait over an hour only to be told you owe $45 for an x ray, when my…read moreinsurance company told me I had met all my deductibles so I have no more out of pocket expenses until the first of the year. When I notified Elizabeth at the desk, who initially told me it would be a 10 to 15 minute wait, she then told me it would be an additional 45 minutes until they can rerun my insurance. Frustrated, I just paid the $45. Low and behold, 5 minutes later I was getting my X-rays which took a total of 5 minutes. *I personally would not recommend using this company. ** Now I have to wait 10 days before the services are posted in the system and I can request a refund. *** I do have make known that the radiologist that helped me was amazing and friendly. Maybe the front office staff needs to be replaced as a start.

If you need an x-ray, please do yourself a solid and BOOK an APPOINTMENT at a REAL medical…read morefacility. SimonMed does not make appointments for X-rays. You must walk in and wait. I checked in and was informed that it was an hour wait. As you need to get it done, I took a seat. I paid the requested amount upfront. An hour and a half later, I checked at the desk to make certain I had not fallen through the cracks and was told that the tech was going to be doing 2 DEXA scans first, as they were scheduled appointments and X-rays are just walk in. Another hour wait. If you aren't going to schedule me for an Xray, STOP robo calling me asking me to schedule an appointment. Never again. Never.

Super nice experience. I have been there twice for MRI THe…read morefront desk is very nice and always accommodating for my wheel chair needs. Thankyou for being so very kind and considerate. It just takes a little extra kindness to change a day. I always feel that here. Its never a pleasant thing to come and do but they always try there best to change that.Thankyou for desk and staff!

I went into ADR to have a MRI done. My third one as I have a TBI . I had the nicest technician-…read moreJacob, Very considerate, saw I walk slower than the average and never once made me feel rushed or uncomfortable. I was in and out of that MRI in 25 minutes! I highly recommend this company

I was scheduled here for a CT scan only. They were fantastic and got the test done stay as ordered…read more Results were expedited and I was very pleased. Nice staff and easy parking albeit construction was near by.

I highly recommend it at excellent care. Dr. Romi was the best. The women are so caring everybody…read morein the office amazing.

Dear Manager, I am…read morewriting to express my disappointment regarding an experience I recently had at your establishment. I patiently waited in line for my turn and eventually reached the front of the line. At that point, the clerk acknowledged me and asked if I could wait for a minute. I understood that there may have been a reason for the delay and was willing to be patient. However, while I was waiting, another patron walked up to the counter after I had already reached the front of the line. Instead of assisting me as promised, the clerk proceeded to help the other patron first, leaving me standing there and waiting even longer. I found this experience frustrating and discourteous. As a customer who had waited my turn, I expected to be served in the order in which I arrived. Being overlooked in favor of someone who came after me made me feel that my time and patience were not valued. I understand that mistakes can happen, and I am not seeking to cause trouble. However, I believe it is important to bring this matter to your attention so that staff can be reminded of the importance of serving customers fairly and in the order they arrive. Thank you for taking the time to review my concern. I would appreciate any steps you can take to ensure that similar situations do not occur in the future. Sincerely, Patron

They don't send your results. Being a two time breast cancer survivor , I am concerned with my…read moremammogram on non cancer side. I'm now three months waiting for my results. My insurance I have to use them but I don't have to like it.

Just got done with my US. My tech Caitlin S (darkish blond hair) was kind, professional, and…read more caring. Made sure I was comfortable the entire exam. Highly recommend SMIL MTV for your imaging needs. No day but today...she'll get the reference.

I'm going to have to switch providers, I've been going to Smil for quite a while, but you guys do…read moresuch a horrible job of delivering the results. When you commit to providing a report within 24 to 48 hours because it's a stat order, and then you don't provide that it's incredibly stressful for someone dealing with cancer. Not having your reports in a timely fashion for a doctors appointment makes the appointment almost useless. My August scan took a week to get back, the report was not complete, my doctor's office requested that it be read again and it never was submitted Finally, at the beginning of October, we had to call in and speak to a radiologist to get the report. If you have any idea how much stress that adds to somebody's cancer, Journey, you would commit to doing better. Being behind because you're short staffed is no excuse when that's been going on for over six months. With the money you're raking in, you should be able to staff well enough to give people the reports in a timely fashion.

It took me 30 minutes to make an appointment. Apparently their computer system was having issues…read more I made my appointment for 8:30 . I arrived early for my appointment, but found out without asking me, they changed my appointment time to 8:15. Bc of this, according to them I was late and they'd need to reschedule me or "work me in within an hour" it's been over an hour and I haven't been called back. This didn't just inconvenience me but messed up my whole work day. There were other things to regarding payment that I was annoyed with and given poor communications on. I'm very displeased and would not recommend them or especially this location. (Spectrum location) PS it was very hard to find their building. A very poor business community layout.

I'll say each person I came into contact with were courteous, professional, and kind. I was there…read morefrom 8:30 to 11 ish to complete a series of x-rays. They kept me moving until everything was completed... I appreciated their professionalism & thoughtfulness. I'll go nowhere else for professional x-ray exams,, just SimonMed. Thank you SaraJane Thompson