The weekend I spent in the Van Gogh suite was a very cool experience…read more The hotel itself is in a convenient location and is close to walkable bars and restaurants so you can leave your car with the valet. The room has great views and lots of windows that let in plenty of natural light that make lounging inside enjoyable. We ordered room service and had a fun time drinking and eating surrounded by the beautiful artwork of Mr. Van Gogh. The soaking tub was nice and the bed is very comfortable but, like most of the other reviews say, the cars revving up and down the main drag all night are very noisy. The hotel leaves ear plugs on the bed but since we were in town for leisure, we didn't really use them.

I stayed here for two night during a conference. The front desk person on my check in night had…read moreamazing energy. She set the tone. She was super charismatic and welcoming. I was pleasantly surprised. The room was cute. It was decent size, but the vents were dusty and there was a hair in my bed. Management was apologetic, and they offered me 5k in points, but I did not receive them. The water for the complimentary tea was lukewarm both days. The decor in the lobby was nice, and there were games to play. The hotel is in a decent location. I was able to walk to restaurants and a grocery store.

Stayed here one night. Great hotel! Great neighborhood. Restaurants and shops literally right…read morenext door to the hotel. Free parking in the lot next to the hotel. Friendly staff, great Hyatt beds as usual. Would definitely stay here again if coming to Cleveland.

Nice new building at a large mall complex right off Crocker…read more This place is near the lake and situated at the edge of an outdoor mall full of restaurants and shops and even a grocery store nearby. Services like nails etc was also available. This hotel was new, clean and tidy and the desk staff was always available, attentive and helpful! There are some snacks and things for sale, like bottles of water for sale at the front desk.

PROS: friendly staff, good amount of parking, historic atmosphere, free breakfast, nice rooms, good…read morerates, nice location CONS: you have to pay for parking and no gym or pool OVERALL: I'm confident you would absolutely love it here! Sure there's no pool or gym but it's historic and presentable

What a beautiful historic hotel right on Case Western Reserve's campus. Everyone raved about their…read morebreakfast. The building is well preserved, very classy both inside and outside, with a nice garden area (with string lights) that wasn't open (yet?). Alright room (could probably use some upkeep and update). Good bed. However, we were unlucky to face a street with early morning trash trucks and (even worse) road work starting at 6 am! On the day of checking out, we just needed a little bit more time. We asked for a 12 pm check out but they simply would not accommodate any request. it's not busy at all. Oh well.

Higher-end boutique hotel in the cutest college town. Enjoyed our quick one night at The Hotel at…read moreOberlin. We stayed during the off season so the price was fitting for our stay. We considered rebooking during peak season and the price more than doubled so we will have to find a different hotel for a one nighter. However, if we are ever back in the off season, we would stay at The Hotel at Oberlin again for sure! Check in was easy and staff were very kind. The space is beautiful. I appreciate the geothermal rooms as it is the first in the nation to accomplish this. We were a little warm overnight but I slept very well- comfy bed and pillows. The art in the room is local as well as the soap dish and shampoo/conditioner/body wash. I love the locally sourced touch. Parking is in the back of the hotel. I felt very safe here!

Beautiful, comfortable, clean, friendly. Visiting Oberlin to explore Kendal at Oberlin, we got a…read morespecial rate at the hotel. After traveling through terrain that offered only fried and fast food in PA and Ohio, the restaurant was a welcome change to healthier, smarter eating. Very pleasant location.

Honestly, when I looked up hotels in Cleveland, I was surprised to see a Ritz-Carlton listed. I…read moremean, Cleveland isn't America's vacation destination, yet they have a Ritz-Carlton while Puerto Rico doesn't. Next, we arrived at the Tower City Center. I had no idea where it was located, and neither did the shop workers. Also, most of Tower City Center was either closed or vacant. I finally called using CapCall, but the connection kept dropping; after walking around, I found it was on the 3rd floor. It's secure, with room card access to the entrance and elevators, which is pretty standard for Ritz-Carlton and St Regis, and given Cleveland's huge homeless population in the downtown area, this is a necessity. Regarding the staff, they were very friendly and helpful.

I have stayed at this property several times, and it continues to fall short more often than it…read moredelivers. While it carries the Ritz-Carlton name, the overall experience does not consistently meet that standard. During my most recent stay, I again attempted to use mobile check-in. As with prior visits, it did not work, and I ultimately had to check in at the front desk. Staff attributed this to an "app glitch," which is the same explanation I have received multiple times. At this point, it appears to be a recurring issue rather than an isolated one. Check-in itself was slow, with multiple guests waiting, and the staff was not particularly welcoming or attentive. The layout does not help the situation. The fireplace is positioned near the check-in line, which may have been intended to enhance the atmosphere, but in practice it makes an already crowded and uncomfortable waiting area worse. After checking in, I asked for contact information for the front desk manager. No business cards were available, and staff could not provide direct contact details. One employee later identified themselves as a front desk manager and offered assistance, but given the experience up to that point, it did little to instill confidence. The room was acceptable but unremarkable. It was slightly better than what you might find at a lower-tier brand like a Fairfield Inn, but it did not reflect a luxury standard. The mattress had a noticeable dip in the middle, suggesting it is due for replacement. There are a couple of positives. The location is excellent, right in the center of downtown Cleveland with direct access to the Terminal Tower complex. In addition, the fitness center is genuinely top-notch and one of the stronger features of the property. That said, I have stayed at other Ritz-Carlton properties, and this one does not compare favorably. The pricing and brand set a high expectation, and this property does not consistently deliver an experience that justifies either.

We found the hotel to be comfortable with a friendly staff! Most importantly, the room was…read morecomfortable, spacious and quiet. As is always the case with SpringHill, the breakfast is horrible and with an hour left, everything was wiped out. I think you just have to plan on not eating at a SpringHill for breakfast and tempering your expectations on that front.

During the days of 6-22-26 thru 6-24-26. No rooms were ready at check in time. I waited for 6 hours…read morefor a room only to be told no clean rooms were available. Got sent to a Hilton next door. Worst experience of all my Marriott stays. Usually they are accommodating, this was not my experience. They also lied telling me to put down my Marriot rewards number and they would put points and compliment a room. To this day it's still at zeros.

Our family had our 96 year old Dad's Celebration of Life at the Wild Waves compound. We discovered…read morethe property in January while it was under several feet of snow, and closed. We made arrangements on the phone with Cindy to reserve all 6 motel rooms, the pavilion and the attached 3 BR house. The motel rooms: Each had something different to offer. All were very large. All had fridge, microwave, full size drip coffee maker and 2 queen size beds. Room 2 had a kitchenette and room 6 has a sliding glass door with a small patio and view of the sunset. We were there in the very beginning of the season and the motel rooms were a bit "musty". We live near the ocean so we knew what to expect when a property is closed up for a period of time and brought some diffusers and essential oils. This made everything perfect. I imagine as the season rolls along, the musty-ness goes away. The towels and linens were great and the pillows very comfortable What to bring when staying in the motel: coffee and condiments, coffee cups, hair dryer, cooler for ice or bring some extra plastic ice cube trays, bathrobe. You don't get the fancy, extra swag that you get at the high priced hotels. The attached house: All linens and towels were provided and checked on every day. Plates, glassware, cups, pots and pans, silverware, drip coffee maker, tea kettle, and a few serving pieces are provided. There is one ice cube tray in the full size refrigerator. Full size washer and dryer. We bought bags of ice at the marina down the street. There is also a growing (I'm assuming) amount of stuff that people leave. Foil, baggies, laundry detergent, paper plates, paper towels ice etc. I wouldn't depend on those things, but maybe call Cindy the day before you leave to see what's there so you don't drag it there. We liked having a large cooler for beer and extra ice. There is a gas grill and a picnic table on one patio, an enclosed porch with seating and an outside porch with seating. Also a nice size "mud room" with lots of storage and places to hang jackets and purses. Beach chairs are provided down at the beach as well as fire wood for fires. There is plenty of green space for out door games. The pavilion: This is the jewel of the property!!!!!! IT IS STUNNING! Inside has a bar and full size refrigerator. And plenty of room for tables. We set up our food tables (3 6 ft tables) and there was still plenty of room. I couldn't tell if there was AC. The temp was very comfortable. This building has a covered outside area that comfortably seats at least 30 people. Round black wrought iron tables and chairs. About 6 or 7 low top tables that could seat 5. Below the covered space is an open deck that had a mixture of low top tables and high tip pub wrought iron tables and chairs. Could seat another 30 people at least. THE BEST PART OF THIS AREA IS THE NIGHTLY SUNSET. THERE ARE NO WORDS!!!!! Cindy, our hostess: Where would we be without her????? I hate to think. She was engaging from the get go in December. She helped us narrow down the caterer, rolled along when we changed the guests in the motel rooms, we changed the number of nights several times and was at our beck and call the minute we arrived. If she was leaving for the day, she would say "just give me a call if you need anything"!!!! She helped us haul all of our stuff down to the pavilion for the celebration, and kept the trash cans from overflowing. She did everything very unobtrusively. Hardly knew she was there. Cindy was so friendly and helpful. A true hostess! We have decided to replicate this trip (without the funeral part!) every 2 years to meet up with friends and relatives. Can't beat the value, accommodations or especially the hospitality! Would live here year round if I could!

This was exactly what my family was looking for. Quiet, economical, on the lake, & a nice beach. We…read morewere more than pleased. Knowing that economy was a priority, I was anxious - but we loved it here! The private beach is amazing, and the HUGE yard/property was beautiful. A fire pit and a pile of wood was even available for our use, along with plenty of lawn/beach chairs. This is a traditional "motel" (Not hotel) setup, but with only 6 units, it felt more private, and with much cleaner and larger rooms than normal, and homey accoutrements, not to mention a full size refrigerator, which was invaluable to my family of 4, since we were there for 4 days. We spent 2 days on the beach relaxing and 2 at Cedar Point, which is less than a half hour away. Lastly, Patti, the owner, with whom you personally deal throughout your entire experience, is a delight! Friendly, unpretentious, thorough, and obviously caring. If/when we ever come back this way- we will call Patti. For the location, beach, and local family ownership- I can't imagine more bang for the buck.

I've stayed at B&B's all over the country, and I have to say this is one of the best I've…read moreencountered. It's new, and it's the only B&B in Berea, with the quaint downtown square right around the corner. The owners are quick to respond to any problems, the location is fantastic, the beds are good. Even the *towels* here are top-notch. When I checked to make sure I didn't have down pillows, I found brand new allergy shield pillow covers on high-quality synthetic pillows. When you stay in a B&B in an old Victorian or heritage home, usually that means dealing with a tiny bathroom, undersized shower, and so on; the beautiful old home that houses Riverside Gables was completely renovated in fall 2012, with nice big showers, new fixtures, and new floors. Guests even have a sitting room, with a kitchenette and fridge, Keurig coffee machine, spare dishes, and (my favorite) electric kettle and teapots for tea. Glass bottles of water are kept chilled for the use of the guests, and it was great to have that bottle of water to take to my room (and also not feel like I was wasting a plastic bottle just to have something cold to drink.) There's also a separate back door for guests. Breakfast has been excellent: fruit salad to start, juice, a beautiful omelette the first time I stayed and a Belgian waffle this morning. The owners have a beautiful Golden Retriever, but he is not allowed in the B&B portion of the house. Catherine is lovely to talk to, knowledgeable about the area, and responsive to the needs and preferences of her guests. If business brings me back to the area, I will *definitely* put this place at the top of my list.

A great little bed and breakfast. The breakfasts are tasty and their only drawback is that they…read morewere too large for those of us who eat light breakfasts. The bathrooms are sizable and modern, the bedrooms are cozy and comfortable, plus there's a sitting room if you want to get out of the bedroom. The owners are pleasant and sociable and they've got a friendly Golden Retriever who's quiet and stays out of the guest part of the house. Second best is that they've got both a Tesla wall charger and a J1772 charger for those with electric cars, and the best thing is that you have the delightful Rocky River Valley across the street for driving and recreation.