Booked a reservation on 12/09/25. Drove from Pittsburgh arriving around 4:00pm. Counter clerk…read moreadvised me they were not honoring my confirmed reservation because they were full and had no rooms. Furthermore she had no solution such as booking us a room in another hotel. She said the manager was gone for the day. Other factors: we are Bonvoy silver members. Our reservation was made with bonvoy points. The hotel is no longer a Marriott owned property. Plaque in lobby says it is owned and operated by Carnation Properties. Got a cancellation email from the manager Cynthia Eckrich sent12:45pm. She blamed our cancellation on an error on their booking system. Can't help but wonder if she cancelled me because I paid in bonvoy points.

My first interaction with this hotel was with Pam. She was so helpful and polite. When I arrived…read moreshe was at the desk and I was able to thank her for the great customer service. Check in was a breeze and we were up in our room within 5 min. Room was clean and comfortable. Would definitely stay here if I'm the area. *Parking is free *Complimentary Breakfast *Make sure to download your Marriott app and start earning points

$65 per night for a spacious, comfortable, private room right in the middle of Ohio City…read more Unbelievable! My daughter and I stayed at The Cleveland Hostel for a 4 day/3 night getaway, and we were within easy walking distance of all the restaurants we wanted to try, and within easy driving or public transportation distance of all the sites and activities we wanted to see and do. If we would have stayed one night more, we would have loved to cook in the eccentrically, but well, appointed kitchen and to eat on the rooftop. I would recommend this charming, clean, friendly hostel to anyone who wants to venture a little off the beaten path in Cleveland.

After second visit, I appreciated the strong customer service, plus I came back, must like it!…read more Really appreciate location and free parking. Had a good, quieter, relaxed stay!

I was in town for work and after some research settled on Drury because they seemed to offer some…read moreunique extras like the 5:30 kickback. Plus, I've never stayed at a Drury before. Front desk staff were great! In fact, all staff I encountered were all friendly and helpful. I had a king room on the top floor. My room was by the elevator and I was a little worried about noise but that wasn't a problem at all. Being on the 7th floor the ceilings were high which made the room feel bigger. The room and bathroom were clean. The lighting situation was great, meaning, there was enough lighting in the room unlike some hotels. The bed was one of the better hotel beds I've slept on. I got great sleep! I did use the pool and hot tub and both were clean and at perfect temps. The daily breakfast was plentiful and tasty. They kept things refilled right up until the end. I was there midweek and breakfast goes till 9:30 which is nice since some other places end it way earlier. I ate breakfast there all 4 mornings of my stay and it was the exact same every day. Would be nice if they switched it up a bit. The 5:30 Kickback was also nice. It's basically a full dinner which is such a great bargain. Kinda wish that went a little longer, 7:30 maybe? But still a great perk. Having soda available is also a nice perk, as is the free adult beverages during Kickback. If I get send back out here for work again, I know where I'm staying!

Housekeeping never even showed up to bring a towel or empty the trash for a 5 day stay. Only one…read moreworking elevator so there were lines to get up to rooms. Bed was lumpy and I felt like I was sinking into it. I'm a small person but the towels were tiny - barely enough to wrap around my head after washing my hair. Front desk staff was was very friendly and it's located in a nice area but I probably wouldn't stay here again.

We loved it here! We loved Jim and Henry the grumbling dog and Connie the human cat. Jim is not out…read moreto make money. This is a bed and breakfast as it's meant to be. Great location. Once we parked we were able to walk to all locations until we left. We had great conversations with Jim and the other guests. We stayed in the attic room and it was our favorite room we've ever stayed in. The bathroom has a slant so that might not be ideal for taller guests but we didn't bump our heads once. He teased us for being difficult vegans and then made us the best vegan bed and breakfast breakfast we ever had. Both days! We're going to check out the suite on the other side of the house next time.

Jim was a fantastic host and his house had a tremendous amount of character. We stayed on the 3rd…read morefloor, which we had all to ourselves, and the finishes and decor were out of a storybook. Also, Henry (his dog) is a very good boy.

My second stay at the Drury Plaza Hotel Cleveland Downtown was perfect. The location is great if…read moreyou plan to do sightseeing in the downtown Cleveland area. It's in walking distance to everything. We were able to walk to our concert venue and various sight seeing spots throughout our 3 day trip. Be prepared to pay for parking; as it was impossible to find any free parking spots. The hotel does offer 24/7 valet service but it was almost $40 dollars a day. We chose to pay for parking across the street as it was slightly lower. Rooms are clean and spacious. The building was a former elementary school and has some unique decor. I loved the view from our room as it overlooked a gorgeous fountain courtyard. Lovely view and great for people watching. Hotel staff were nice and pleasant. The staff working the meal hours checked in on us multiple times throughout our visit. Very hospitable! The free breakfast and daily 5:30 kickback dinner really up the value of this hotel. Each morning a large breakfast buffet is available and an evening rotating dinner menu from 5:30-7:30. The 5:30 kick back also includes 3 free alcoholic beverages. On top of this complementary popcorn is popped from starting at 4pm in the lobby, along with 24/7 access to free pop. Food was decent enough for a free meal. I liked the variety of items available and eating at the kickback saved us some money. The hotel also has a pool and fitness center. I don't know when I will be back to Cleveland but this hotel will be my go to as it really is a great value in terms of cost, cleanliness, location, and amenities.

I was in Cleveland for the Ravens/Browns game. This hotel is a great location to go to Huntington…read moreBank Field! This hotel has a lot of fun amenities like a 5:30 kickback (light dinner and complimentary drinks), breakfast, and fresh popcorn. I planned in an appetizer round before dinner of grabbing a hotdog at the kickback and a couple glasses of wine. My only complaint was that we were put on the second floor which is sort of open to the first floor/lobby, so our room was quite loud at times with noise from the lobby. Admittedly I could have gone to the front desk and asked for a different room, but it didn't seem worth it for our one night we were there.

It's in a great location and has some history to it, but "quaint" only goes so far. The rooms (at…read moreleast mine) need a serious facelift. The mattress and bedding were inferior. No bottled water. No minibar. No shower gel, just bar soap. No slippers. A TV remote that has options like Netflix but it isn't offered. Lousy coffee (only one kind) with only powdered milk. No slippers. No pen/paper. Etc., etc.

I booked a suite here because I remembered how fabulous the hotel was about 10 years ago - amazing…read morebreakfast and immaculate facility. Well, not any more. Now it is dusty and musty: the shine is no more here. The wallpaper in my suite was coming loose, pink grime and dust on the bathroom grout and corners, unpleasant odor from the toilet plumbing, and unappealing breakfast! The TV remote and channels were from decades past. The lukewarm scrambled egg made from powder, heated frozen sausage patties and potatoes not quite warm enough, and some unappealing muffins and doughnut-looking baked goods...I didn't stop to inspect further. Old is okay but unclean is not. Simple food is okay but poor quality food at improper temperature is not. A single fresh fruit is better than a mush blend of dissolving fruit. I thought I was treating myself by booking here.... Can you go buy some real food for tomorrow's breakfast? Please? Pros: Friendly staff, quick service, nice desk and lamps, comfortable furniture and plenty of space in the suite.

Nice sized suites. Smallish fridge though if you're gonna be here for an extended stay and plan to…read moredo some grocery shopping. Also there's only a microwave for cooking and no utensils etc. Laundry is $3 per load for wash and $3 for the dryer. When I was here both treadmills were broken in the gym.

I stay at many hotels throughout the year for work, and this Hampton was a great example of what…read moreI've come to expect from the brand a comfortable stay with a hot breakfast and friendly staff. The rooms were clean, which is always one of my top priorities, and the customer service was excellent. A special shout-out to Lisa, who works the evening shift. She took the time to answer all my questions and never made me feel like I was bothering her. When the weather changed and all flights were canceled, I ended up having to stay an extra night. Lisa was just as friendly and helpful the second evening as she was the first.

We found the hotel to be comfortable with a friendly staff! Most importantly, the room was…read morecomfortable, spacious and quiet. As is always the case with SpringHill, the breakfast is horrible and with an hour left, everything was wiped out. I think you just have to plan on not eating at a SpringHill for breakfast and tempering your expectations on that front.

The general manager is extremely rude. Her name is Sandra Dangerfield, terrible customer service…read moreand talking down to customers that have been using Marriott for years. I would never stay here again. She was laughing at guests requests and extremely disrespectful. If you have the chance to stay anywhere else I highly recommend it. If I could leave a review less than one star I absolutely would.

Free wine from 5-6 was awesome and the Valets and housekeeping were quick and atttentive.read more

Place is a glorified Holiday Inn. The only positive thing you can say is the room was clean. The…read moreshower is not enclosed, which I hate. If you have to find a bright side, it's that the floor did not get soaked because the shower is such a low trickle, you can barely rinse off. So if the rooms are at best mediocre, the service is horrible. Not only did they have our reservation under the wrong name ( which caused a long delay at check in, they refused to accept responsibility for attaching our reservation to some strangers IHG number. We explained both that we not only did not have an IHG number and but that they also miraculously somehow managed to get the credit card number correct to hold the room. Immaculate charging. Then, when we asked as a small make up for a 1:00 pm checkout the next morning, they refused because "it was against policy". Pro tip, when traveling to Cincinnati stay anywhere else you can.