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Cleveland, OH

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The Cleveland Hostel

4.4 (45 reviews)
Open • 9:00 am - 10:00 pm

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The lobby
Augustus B.

I didn't stay here so my review is not exactly one to use as judgment. I stopped by for a visit and was pretty impressed by the overall quality of this hostel. Everything was new and in good condition, the staff was friendly, and the location was prime. If I am in Cleveland in the future and need a place to stay this will be on the top of my list. Great view from the roof.

2nd floor kitchen area
Dennis C.

Thought this place was really great, $80 for two Queen beds, room doesn't have TV but wifi worked well for a good portion of the night. Wifi did get a little shaky after Midnight. The whole place was very clean including the bathrooms. Great Stay, will stay here again.

Rooftop patio

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7 years ago

Their refund policy is ridiculous! I just reserved for months from now and had to cancel. They would not refund the deposit.

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Review Highlights - The Cleveland Hostel

“The rooftop deck was a great place to relax after an all day romping through the Rock & Roll Hall of Fame.”

Mentioned in 6 reviews

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Kimpton Schofield Hotel - The Van Gogh Suite

Kimpton Schofield Hotel

3.8(151 reviews)
1.4 mi•Gateway District
•$$$

The weekend I spent in the Van Gogh suite was a very cool experience…read more The hotel itself is in a convenient location and is close to walkable bars and restaurants so you can leave your car with the valet. The room has great views and lots of windows that let in plenty of natural light that make lounging inside enjoyable. We ordered room service and had a fun time drinking and eating surrounded by the beautiful artwork of Mr. Van Gogh. The soaking tub was nice and the bed is very comfortable but, like most of the other reviews say, the cars revving up and down the main drag all night are very noisy. The hotel leaves ear plugs on the bed but since we were in town for leisure, we didn't really use them.

On October 6th, I traveled from Indiana to Cleveland with my 13-year-old daughter for a concert at…read moreRocket Arena. This was a special mother-daughter trip, just the two of us, and I had booked and prepaid for our room at the Kimpton Schofield Hotel through Hotwire. What should have been a wonderful experience turned into one of the most upsetting encounters I've ever had in the hospitality industry. Upon arrival, the woman who identified herself as the manager requested a physical debit or credit card for incidentals. I explained that I use Apple Pay and did not have my physical debit card with me. My card is securely stored in my Apple Wallet, linked to my bank account, and is how I routinely make purchases. She informed me that the hotel would not accept Apple Pay or any electronic payment. A physical card was mandatory. I understand that businesses have policies, especially regarding fraud prevention. What I do NOT understand is the complete lack of professionalism, compassion, and basic human decency this manager demonstrated. I had my government-issued ID and offered multiple alternatives. My husband could provide card information over the phone, or even FaceTime with his identification and a card linked to our joint account. I was willing to explore any reasonable solution. She refused every suggestion. At this point, I was visibly upset and in tears. I explained that we had traveled from Indiana, that I was alone with my daughter, and that we had nowhere else to stay. Rather than demonstrate an ounce of empathy, she told me we would not be checking in and that I needed to contact Hotwire for a refund. As I stood there calling my husband in tears, trying to figure out what to do, her attitude became even worse. She actually said, "Well, I don't have to approve the refund." I was stunned. Not only was she refusing to let us into a room I had already paid for, but she was now suggesting we might not even receive our money back. When I questioned the policy, she cited fraud prevention and insisted that EVERY hotel in downtown Cleveland had the same requirements. According to her, we wouldn't be able to check in anywhere without a physical card. There was no attempt to help us find a solution, no recommendation for alternative accommodations, and absolutely no compassion for a mother and child standing in front of her, visibly distressed. Had it not been for a friend who lives 45 minutes outside Cleveland, my daughter and I would have had nowhere to stay that night. I've traveled extensively and stayed in many hotels. I have NEVER experienced treatment like this. Let me be perfectly clear: My complaint is not simply about the physical-card policy. It is about how this manager chose to treat us. I did not expect anyone to compromise security procedures. I expected professionalism, respect, and a genuine willingness to help. Instead, I felt dismissed, humiliated, and unnecessarily intimidated during what was supposed to be a special evening with my daughter. For a hotel that markets itself as an upscale hospitality experience, this was absolutely appalling. I sincerely hope Kimpton and IHG leadership take this seriously. A beautiful property means very little when the people managing it demonstrate such a complete lack of hospitality. Our mother-daughter trip should have been remembered for the concert. Unfortunately, it will also be remembered for the way we were treated at the Kimpton Schofield Hotel.

Photos
Kimpton Schofield Hotel - Broken bed with delamination in the central slat, room 618

Broken bed with delamination in the central slat, room 618

Kimpton Schofield Hotel - Happy Hour

Happy Hour

Kimpton Schofield Hotel - Pet friendly and well appointed rooms

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Pet friendly and well appointed rooms

Embassy Suites by Hilton Cleveland Rockside - Guest room

Embassy Suites by Hilton Cleveland Rockside

2.4(165 reviews)
6.3 mi
•$$

Located outside the downtown area of Cleveland. The staff around the bar were friendly and helpful,…read moreincluding the chefs for the morning breakfast. The hotel follows suit as any other Embassy Suites, but because it is a smaller one, it felt more intimate and was highly utilized by wedding and graduation events. The room itself could of had some updates to it as there were stains on the walls, ceilings, and floors, and smelled a little like stale water. Other than that, it was an enjoyable stay.

Embassy suites are my favorite of the Hilton chains so I was excited to stay here but unfortunately…read morethe overall experience left a lot to be desired. The first impression walking in is nice, has the typical Embassy suites feel with the large atrium and a fountain. They also had an impressive decorated pumpkin contest in October. We got there about a little before 7 pm on a Saturday evening. Check in took at least 15 to 20 minutes not because we were waiting for others but they originally said they were having trouble with the computer then they said the room that was reserved for us the people checked out late and wasn't ready so they had to find something else. When we finally got our room and headed up the room felt hot, i turned on the AC immediately and waited but the air coming out felt warm and the trmp went up from 74 to 75 so my mom called the front desk. They said tghey would call the electrician. After waiting 20 to 30 minutes and hearing nothing i went down to the front desk, it was now after 8 pm and i have a 2 year old who needs to go to bed but whether they move us or send someone to giz it i can't reallt put her to sleep til they get it fixed. When i asked they said they w were still waiting to here from the electrician. I stood there and he finally radioed the guy presumably because i kept standing there. And the ghuy answered right away. I understand we aren't the only room and there could be others before us but there was no feel that the front desk had even contacted them until i was standing there and there wasn't really any concern or apology for the problem. Ultimately the guy came not too long after and it didn't take him long to fix but it was now almoat 845, past mu daughters bed time and it still is 75 and he says it will take a while to cool down. Then hockey teams were the tree and from the time we got there the kids were running around, whixh is more a note to the parents tthhen the hotel however they do have to manage it. I kept hearing it but it was in the back of my mind as i was getting my daughter down and showering and fugured it would stop but by 11 i had to call down to have them take care of it. It did quiet down shortly after but they were none too friendly when i called and with the set up of the hotel where kids running can be seen it feels like it shouldn't have taken hours and me calling to get taken care of. I will note the breakfast staff was very friendly and the food was good, but between the heat and the noise outside my sleep was not pleasant. ​

Photos
Embassy Suites by Hilton Cleveland Rockside - Guest room amenity

Guest room amenity

Embassy Suites by Hilton Cleveland Rockside - Guest room

Guest room

Embassy Suites by Hilton Cleveland Rockside - Guest room

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Guest room

Courtyard by Marriott Cleveland University Circle

Courtyard by Marriott Cleveland University Circle

3.2(65 reviews)
5.3 mi•University
•$$

I have been travelling to Cleveland for the past month because a family member was in the hospital…read morethere. The employees at this facility have been the most wonderful and caring people. Always pleasant and efficient. There was one who really touched my heart, and that is DJ at the front desk. He always went just a step beyond what was expected of him. He was the one who seemed to care about my family and helped make sure that Marriott assisted in making us feel welcome. When we were leaving, he asked when we would be returning to this facility. I told him that my sister had passed that morning; he truly seemed to care and asked us to wait a minute. He came back with a box of tissues and said Just in case we would need them on our drive home. How thoughtful, Marriott you have the greatest employee in DJ. I just wanted to say thank you for being there in our time of sorrow.

Great experience here! In town for a wedding and was able to check in early. Location is great too,…read morelittle Italy and case western are within walking distance. Staff was very friendly and let us check in early. Room was clean and spacious as well (we had the king sized bed). Two small things, for one there is only one mirror in the room above the bathroom sink. Would have liked more mirror space. Also the only parking option is a valet priced at $30 a night with tax. You do have in and out privileges, but I would have liked to have a self-parking option. Overall though great time here.

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Courtyard by Marriott Cleveland University Circle
Courtyard by Marriott Cleveland University Circle
Courtyard by Marriott Cleveland University Circle

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Embassy Suites by Hilton Cleveland Beachwood - Guest room

Embassy Suites by Hilton Cleveland Beachwood

2.4(152 reviews)
11.0 mi
•$$

One thing I've learned from years of traveling for work: when you stay at an Embassy Suites, the…read morecomplimentary breakfast is usually the highlight of the morning. After a quick overnight stay during a recent business trip to Cleveland, our team made our way down just before breakfast wrapped up. Service runs from 6:30-9:30 AM, and we slid in at about 9:15 AM, right as things were winding down. Only one other guest was finishing up, so the breakfast rush had clearly passed. The star of the show here is always the made-to-order omelet station. I went with a veggie omelet and added diced ham, and it turned out exactly how you want an omelet to be--fresh, fluffy, and cooked perfectly. The hot bar still had a few options available. I skipped the bacon and sausage this time but grabbed some breakfast potatoes. Unfortunately, arriving near the end of service meant they had cooled down a bit. I also grabbed an English muffin and ran it through the toaster twice to get it just right. Mission accomplished--crispy on the outside and warm inside. The fruit selection was simple--mostly cantaloupe and honeydew--but still a nice lighter option to round out breakfast. The only real drawback during our stay was that the air conditioning in our room wasn't functioning properly, which made the room a little uncomfortable overnight. Still, if you've stayed at Embassy Suites before, you know the breakfast alone is a solid perk, and the omelet station continues to be the highlight. Tip: If you want the hottest food options, arrive earlier in the breakfast window.

This hotel has gone down considerably. The rooms were a mess. They turned off the water on a Sunday…read more(said only hot would be affected). Unable to flush or wash hands. Got sick from the restaurant food. Pool was not open. The bartender Jackie was the only saving grace. This was my last stay here.

Photos
Embassy Suites by Hilton Cleveland Beachwood - Guest room

Guest room

Embassy Suites by Hilton Cleveland Beachwood - Meeting Room

Meeting Room

Embassy Suites by Hilton Cleveland Beachwood - Guest room

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Guest room

La Quinta by Wyndham Cleveland - Airport North

La Quinta by Wyndham Cleveland - Airport North

3.3(67 reviews)
6.1 mi•Jefferson
•$$

Staff was very helpful and hotel is well organized. Management managed to also ship something I…read moreleft behind back to me same day I called.

Extremely Disappointing Experience…read more I am extremely disappointed with my recent experience at La Quinta. I was charged $500 for a smoking fee, even though I do not smoke, and no one in my family smokes. I disputed the charge and have repeatedly tried to get this resolved, but instead of receiving help, I have been given the runaround. Every time I call, I am directed to a different person or department, with no one willing to take responsibility for addressing the issue. The last person I spoke with was Supervisor Dona, who simply told me to "dispute the charges" and that she could not help me. This is incredibly frustrating, especially when I am disputing a charge for something I did not do. I am asking La Quinta to provide actual evidence supporting this $500 smoking charge rather than simply stating that I smoked. I am willing to provide proof that I do not smoke and that no one in my family does either. I expected much better customer service and accountability. Charging a guest $500 without providing clear evidence and then refusing to properly investigate the dispute is unacceptable. I hope someone from La Quinta management takes the time to review this situation and resolves this unfair charge.

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La Quinta by Wyndham Cleveland - Airport North
La Quinta by Wyndham Cleveland - Airport North
La Quinta by Wyndham Cleveland - Airport North - Black sink matter

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Black sink matter

Willoughby House - Julia's 1902 Brunch

Willoughby House

3.3(3 reviews)
18.3 mi

The Willoughby House is a charming, small inn that feels more like a bed-and-breakfast than a…read moretraditional hotel. Our room was very cute and comfortable, and the clawfoot tub in the Architect Suite was amazing. The bed was also very comfortable, and overall the room itself was a lovely place to stay. Unfortunately, there were several issues that made the experience less enjoyable. The elevator was broken during our stay, which was especially inconvenient with heavy luggage. There was also virtually no one in sight for the remainder of our stay--not even at checkout--so when it was time to leave, we had to carry our heavy bags downstairs ourselves. The biggest issue, however, was the lack of communication about construction. Without any warning, the driveways were being repaved during our stay. Because of the construction, we were unable to park at the inn and had to park in an off-site lot and drag our luggage off the property. We were then awakened at 8:00 a.m. by extremely loud construction equipment right outside our room. None of this was disclosed when we booked, nor were we notified before arrival. Had we known that major construction would be taking place during our stay, we would have had the opportunity to cancel or make different arrangements. There was also no offer of compensation for the disruption. I really wanted to love this little inn because the room itself was charming and the bed and tub were wonderful. With better communication and attention to the guest experience--especially when major construction is planned--I think this could be a much better stay.

We have stayed in the suites twice. Our Son lives in…read moreWilloughby and it's very convenient when we visit from Columbus. First time wasn't bad, this time wasn't good. Upon arrival noticed garbage hadn't been taken out. Next morning went to the porch for continental breakfast. Greeted by a young man who commented on me being a local Guardians fan and that they were all Cubs fans. I've been a season ticket holder for 10 years. Coffee was good, but wasn't clear about the eggs. No real explanation. I took one back to the room thinking was hard boiled but it wasn't. Last night lots of noise next door at 3am. Revelers smoking weed on the adjoining fire escape. Went on for at least an hour keeping us and a toddler awake. Although we probably won't stay there again, if you're looking to party etc, it may be for you.

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Willoughby House
Willoughby House
Willoughby House

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The Cleveland Hostel - hostels - Updated November 2026

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